Qureos Mentor

Temple Injury Law

Job Summary Our firm in growing!Seeking a Spanish speaking, detail-oriented Legal Intake Specialist to join our dynamic legal team. The ideal candidate will play a crucial role in managing client interactions, conducting initial interviews, and gathering essential information to facilitate the legal process. This position requires strong organizational skills, excellent communication abilities, and a solid understanding of various areas of law.Responsibilities Include: Administrative Support<ul><li>Open and set up new personal injury case files using the firm&rsquo;s case management software (e.g., Neos).</li><li>Draft and send Letters of Representation (LORs) to insurance carriers, medical providers, and other parties.</li><li>Organize client documents including intake forms, authorizations, and incident reports.</li><li>Obtain police/animal control reports, pay invoices, and verify billing balances.</li><li>Respond to provider emails, approve treatment, and confirm medical appointment details.</li><li>Maintain accurate and timely records in both digital and physical formats.</li></ul>Client Support<ul><li>Assist clients with vehicle repairs, rental cars, total loss claims, and diminished value negotiations.</li><li>Submit required documentation (police reports, estimates, photos) to insurers.</li><li>Follow up with insurance adjusters to schedule inspections and expedite claim resolutions.</li><li>Serve as the main contact for clients, offering updates, answering questions, and explaining next steps.</li><li>Conduct intake updates, gather key documents (e.g., health insurance cards, witness info), and provide legal process overviews.</li><li>Make courtesy check-ins via phone or text every 2&ndash;3 weeks.</li><li>Provide emotional support and empathetic communication to injury victims and families.</li></ul>Case Manager &amp; Attorney Support<ul><li>Provide case status updates to attorneys, including medical progression, coverage, and claim issues.</li><li>Flag urgent matters such as missed treatment, claim denials, or coverage issues.</li></ul>Legal Research &amp; Case Development&middot; Gather liability evidence such as street footage, police records, and witness statements.&middot; Use DMV databases, court websites, and public record tools to verify policyholders, other claimants, and coverage.&middot; Save research as PDFs and update case files.Insurance &amp; Adjuster Coordination<ul><li>Track and update claim numbers, policy limits, and adjuster contacts.</li><li>Submit MedPay, policy limit requests, and CMS forms.</li></ul>Skills<ul><li>Excellent writing skills for drafting legal documents and correspondence.</li><li>Strong interviewing skills to effectively gather client information.</li><li>Solid organizational skills to manage multiple cases simultaneously.</li><li>Familiarity with document management systems and case management software.</li><li>Exceptional phone etiquette and interpersonal skills for client interaction.</li><li>Previous paralegal or legal administrative experience is preferred. This role is essential for ensuring that our clients receive the highest level of service while navigating their legal challenges.</li><li>If you are passionate about the legal field and possess the necessary skills to excel in this position, we encourage you to apply.</li></ul>Job Type: Full-timePay: $22.00 - $24.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Legal case management: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Legal Intake Specialist

Join Temple Injury Law and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Temple Injury Law

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Legal Intake Specialist