Qureos Mentor

Terrasparq Tech Pvt. Ltd.

As a Process Analyst, you will be responsible for handling back-office operations, data analysis, and process improvement initiatives. The role focuses on accuracy, problem-solving, and ensuring smooth business operations without direct voice interaction with customers.Key Responsibilities<ul><li>Purchasing, vendor management, data validation, and reporting with high accuracy.</li><li>Analyze process performance metrics and highlight areas for improvement.</li><li>Collaborate with cross-functional teams to resolve issues within SLAs.</li><li>Prepare and maintain process documentation and standard operating procedures (SOPs).</li><li>Provide insights and recommendations to enhance process efficiency.</li></ul>Requirements<ul><li>Graduate (preferred: Business, IT, or related fields).</li><li>Strong written communication and documentation skills.</li><li>Good analytical, logical reasoning, and problem-solving abilities.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint) and ticketing/CRM tools.</li><li>Prior experience in non-voice/customer support or process analyst roles preferred.</li></ul>Job Type: Full-timePay: &#8377;209,777.42 - &#8377;650,559.23 per yearBenefits:<ul><li>Health insurance</li><li>Paid sick time</li></ul>Ability to commute/relocate:<ul><li>Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Preferred)</li></ul>Work Location: In person

Non-Voice Process (Process Associate/Analyst)

Join Terrasparq Tech Pvt. Ltd. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Terrasparq Tech Pvt. Ltd.

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Non-Voice Process (Process Associate/Analyst)