Qureos Mentor

Terrasparq Tech Pvt. Ltd.

Terrasparq Tech Pvt Ltd provides advanced IT service and support solutions to US-based operations. We operate directly in support of our clients with shared or dedicated services, helping them navigate the technology of the connected world.Job DescriptionWe are seeking an IT Administrator &amp; Support Specialist to join our team andprovide critical support across multiple platforms. This role will be responsible for managingand supporting the Nielsen Mobile Device Management (MDM) system, overseeing internal ITinfrastructure, and assisting employees with LinkedIn upgrades and activations. The idealcandidate will be tech-savvy, proactive, and skilled at troubleshooting and supporting a range ofIT-related tasks.1. MDM Support* MDM User Support: Provide assistance to users with Service Line activations,troubleshooting, and ongoing support for the Nielsen MDM platform.* Device Enrollment &amp; Management: Enroll new devices into the MDM system andensure they are properly configured for use within the organization.* Device Release &amp; Deactivation: Manage the release and deactivation of devices,ensuring they are safely removed from the MDM system when no longer needed.* Security Compliance: Ensure that all devices under MDM management are compliantwith security policies, including software updates and patching.2. IT Administration* Network Management: Oversee and maintain the internal network infrastructure,including routers, switches, firewalls, and other networking equipment.* Hardware Management: Manage internal electronic equipment, including desktops,laptops, printers, and other peripherals. Ensure they are properly maintained, upgraded,and replaced as necessary.* Troubleshooting &amp; Issue Resolution: Provide day-to-day IT support to staff bytroubleshooting and resolving hardware, software, and network-related issues.* System Security &amp; Backups: Ensure proper security protocols are followed andsystems are backed up regularly. Respond to any potential security threats or breaches.* Software &amp; Hardware Inventory Management: Keep track of hardware/softwareinventory, manage licensing, and handle procurement when needed.3. Support Specialist* User Assistance with LinkedIn Upgrades: Help users with device upgrades.* Account Activations &amp; Troubleshooting: Provide assistance to users with activationsand troubleshoot issues.* Transfer of Billing responsibilities* Maintain tracking record of Zero Usage, Inactive Lines and Remove themExperience and Skills required<ul><li>Technical Support and Troubleshooting skills</li><li>Experience with desktop computers and routers</li><li>Strong analytical skills</li><li>Excellent customer support skills</li><li>Good communication and problem-solving skills</li><li>Ability to work effectively in a team</li><li>Bachelor's degree in Computer Science or a related field is a plus</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Support Specialist: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li></ul>Work Location: In person

IT administrator/ Support Specialist/ IT Support Analyst

We are looking for a Customer Support Analyst (Technical) to provide front-line assistance to clients by resolving technical queries, troubleshooting issues, and ensuring smooth business processes. The role also involves process analysis, documentation, and continuous improvement to enhance customer satisfaction and operational efficiency.Key Responsibilities:<ul><li>Provide technical support to customers via phone, email, and chat.</li><li>Diagnose, troubleshoot, and resolve application/software/hardware issues.</li><li>Document customer interactions, issues, and resolutions in ticketing systems (e.g., ServiceNow, Zendesk, Jira).</li><li>Escalate unresolved issues to appropriate teams while maintaining ownership until closure.</li><li>Analyze recurring issues, identify process gaps, and recommend improvements.</li><li>Support process documentation, knowledge base creation, and standard operating procedures.</li><li>Collaborate with cross-functional teams (IT, Product, Operations) to ensure customer needs are addressed.</li><li>Track SLAs, prepare reports, and contribute to performance metrics.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent work experience).</li><li>1&ndash;3 years of experience in technical/customer support or process operations.</li><li>Strong knowledge of troubleshooting</li><li>Familiarity with support tools</li><li>Excellent communication and problem-solving skills.</li><li>Ability to multitask, prioritize, and work under pressure.</li></ul>Job Type: Full-timePay: &#8377;18,005.64 - &#8377;45,856.89 per monthAbility to commute/relocate:<ul><li>Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Preferred)</li></ul>Work Location: In person

Customer Support ( Technical)

We are excited to invite enthusiastic individuals to join our dynamic International Process team. You will be the first point of contact for our international clients and US team, providing exceptional service and support through both chat and voice channels.-Good English communication skills- Freshers can apply- Night Shifts-5 days Working- Office Location : ZirakpurKey Responsibilities:<ul><li>Customer Support: Engage with customers via chat and voice to address their inquiries, concerns, and feedback promptly and professionally.</li><li>Issue Resolution: Identify and troubleshoot customer issues, escalating complex cases to the appropriate departments when necessary.</li><li>Product Knowledge: Maintain a comprehensive understanding of our products and services to provide accurate information and assistance to customers.</li><li>Documentation: Keep detailed and accurate records of customer interactions and transactions, contributing to a seamless support experience.</li><li>Follow-Up: Conduct follow-up communications to ensure customer satisfaction and resolution of issues.</li><li>Team Collaboration: Work collaboratively with team members and other departments to continuously improve our support processes and customer experience.</li></ul>What We're Looking For:<ul><li>Exceptional Communication: Outstanding communication and writing skills to effectively interact with international clients.</li><li>Flexibility: Willingness to work in rotational shifts to meet the needs of our global clientele.</li><li>Open to All: Both freshers and experienced candidates are welcome to apply.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li></ul>Ability to commute/relocate:<ul><li>Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li></ul>Work Location: In person

Customer Care Executive (CCE)

Join Terrasparq Tech Pvt. Ltd. and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Terrasparq Tech Pvt. Ltd.

ABOUT_COMPANY

IT administrator/ Support Specialist/ IT Support Analyst

Customer Support ( Technical)

Customer Care Executive (CCE)