Qureos Mentor

TGP International

<div>TGP International
WE CREATE, DESIGN AND BUILD AWARD WINNING WORLD-CLASS F&amp;B AND RETAIL BRANDS FOR OUR CLIENTS AND PARTNERS
TGP International are a hospitality consultancy based in London and Dubai. We team up with passionate brands, clients and entrepreneurs to make their long-term vision a reality through concept development, creative interior design, graphic design &amp; branding, franchising, advisory &amp; operational services and project management.
Some of our clients include: Dubai Expo 2020, Marriott, Hilton, Waldorf Astoria, Harrods, Sushi Samba, Adrift Burger Bar, Nakheel Malls, Selfridges, Time Out Market, FIFA World Cup 2022, The National, and Tashas.
Do you have a real passion for food and hospitality? Are you a foodie? Does the idea of creating world-class restaurants, food halls and F&amp;B excite you?
As the world&rsquo;s leading hospitality agency, offering an outstanding 360-degree service to our clients, we are constantly striving to be the best and lead the sector in F&amp;B and hospitality consultancy. We need a driven and creative person to join our fun and dynamic team and have a direct contribution and client exposure on some of the world&rsquo;s leading projects.
Requirements
The Role: Senior Detail Designer / Senior Technical Designer
You would be remotely joining a small, dynamic team and working at pace on creative international restaurant and bar projects. With numerous exciting projects extending across the hospitality sector, this is a brilliant opportunity to join a blossoming team. This role would suit a self-motivated team player with a positive, communicative and collaborative approach. The candidate should be passionate about developing the best details to realise the creative potential for each project, this will include working with a wide range of styles and materials. A strong attention to detail, proportions and technical acumen is required as well as high quality joinery detailing experience too for these complex design projects. Our technical and detail designers work collaboratively and enthusiastically with the design teams to develop the concepts. We look for detail designers that have a self-starting, motivated approach and will enjoy learning new ways of working. You will also engage with our company standards and deliver drawing packages for Interior Design projects for high-end hospitality, Food &amp; Beverage and lifestyle projects.
Responsibilities<ul><li>Working on multiple F&amp;B projects in Egypt/North Africa and abroad (with UK oversight)</li><li>Works under minimum supervision to prepare finished drawings from sketches, notes, layouts, details and verbal instructions.
</li><li>Setting up project drawing packages and managing drawing issue registers</li><li>May perform as CAD project coordinator</li><li>Will perform in a designer capacity for bespoke items of joinery or for roll-out designs.</li><li>Provide cohesive and rational technical solutions which conform to the project brief and are technically, legally and financially responsible.
</li><li>Preparation of technical analysis and research into appropriate materials and construction systems and techniques.
</li><li>Prepares design development packages in accordance with criteria established by the project designer and/or the project manager
</li><li>Under supervision, prepares documentation for tender, and participates in tender review meetings, and making adjustments to the design or specifications.
</li><li>Reviews mock-ups, material and finish submittals prior to final review
</li><li>Collaborate with and report to the Design team based in London</li><li>Occasionally manage a team producing detail drawing packages, responsibilities will include but not be limited to ensuring the design intent is reflected in the drawings, resolving technical challenges, defining any potential gaps or oversights and reviewing all drawings whilst maintaining regular communication with the concept design team.
</li><li>May be required to attend 0n-site meetings and liaise with contractors in country/North Africa</li></ul>
Required Skill &amp; Experience;<ul><li>Excellent communication skills in English &amp; Arabic</li><li>Minimum 7 years thorough experience creating detail design packages for high quality spaces</li><li>Minimum 3 years site experience</li><li>
Bachelors&rsquo; Degree in Interior Design, Interior Architecture or Architecture Technology from an accredited school
</li></ul><ul><li>Able to manage multiple projects at the same time and work quickly when required
</li><li>Confident running their own projects while securing advice or specialist direction from others</li><li>Organised and efficient and used to working to deadlines</li><li>Autonomous, self-motivated and adaptable</li><li>Strong technical skills with the ability to create detailed drawing packages</li><li>
Has a good understanding of FF&amp;E, colour and material specification and development
</li></ul><ul><li>Experience producing FF&amp;E specifications with costings, materials, finishes and schedules</li><li>Must be highly proficient in Autocad.
</li><li>Proficiency in Vectorworks and Revit too is a benefit.</li><li>Must be proficient in Microsoft applications
</li></ul><ul><li>A working knowledge of project information databases and specification writing is an advantage</li>
<li>Proven professional experience is essential.</li></ul> 
Please submit 1 x combined pdf of your CV and your Portfolio.
Note: Some job application sites have a maximum upload size of less than 10MB
The successful candidates will be attached to our 6th October Office, Cairo from April 2026 onwards for 3 days per week. We work remotely some of the time in a hybrid model.
Benefits
TGP International Employee Benefits:
Five-Day Work Week: Standard Monday to Friday schedule.
Hybrid Work Arrangement: Three days in the office and two days working remotely.
Incentive Plan: Company incentive scheme offering up to 10%&mdash;5% for introductions and 5% for successful closures.
Annual Leave: 22 working days of paid annual leave, excluding weekends.
Remote Work Flexibility: One additional week per year to work remotely from your home country, which can be combined with up to two consecutive weeks of annual leave.
Coaching &amp; Mentoring: Structured professional development through a dedicated coaching and mentoring program.
Annual Company Gathering: A global team event bringing together employees from all offices.
Employee Recognition Program: Regular recognition initiatives celebrating outstanding performance and contributions.</div>

Senior Detail Designer / Senior Technical Designer

<div>TGP International
WE CREATE, DESIGN AND BUILD AWARD WINNING WORLD-CLASS F&amp;B AND RETAIL BRANDS FOR OUR CLIENTS AND PARTNERS
TGP International are a hospitality consultancy based in London and Dubai. We team up with passionate brands, clients and entrepreneurs to make their long-term vision a reality through concept development, creative interior design, graphic design &amp; branding, franchising, advisory &amp; operational services and project management.
Some of our clients include: Dubai Expo 2020, Marriott, Hilton, Waldorf Astoria, Harrods, Sushi Samba, Adrift Burger Bar, Nakheel Malls, Selfridges, Time Out Market, FIFA World Cup 2022, The National, and Tashas.
As the world&rsquo;s leading hospitality agency, offering an outstanding 360 degree service to our clients, we are constantly striving to be the best and lead the sector in F&amp;B and hospitality consultancy.
Requirements
Reporting To
Chief of Staff and Chairman
Location
Dubai, UAE (supporting UAE, UK, KSA, Europe, Africa and Singapore)
Job Summary
The Legal &amp; Governance Manager is responsible for overseeing the company&rsquo;s legal affairs, corporate governance, and contractual framework across multiple jurisdictions. The role ensures legal compliance, protects the company&rsquo;s commercial interests, and supports leadership with practical, business-focused legal advice
This position plays a key role in strengthening governance standards, managing legal risk, and supporting the company&rsquo;s international growth, while coordinating with external legal advisors where required
Key Responsibilities
1. Legal and Contract Management<ul>
<li>
Draft, review, and negotiate a wide range of agreements, including:</li>
<li><ul><li>Consultancy agreements</li>
<li>Client and operator agreements</li>
<li>NDAs and confidentiality agreements</li>
<li>Supplier and vendor contracts</li>
<li>Partnership and licensing agreements</li>
</ul></li><li>Identify legal and commercial risks and recommend mitigation strategies</li>
<li>Maintain and manage contract trackers and legal documentation systems</li>
</ul>
2. Corporate Governance<ul>
<li>
Support corporate governance across all company entities and jurisdictions</li>
<li>Prepare and maintain:</li>
<li><ul><li>Board resolutions</li>
<li>Shareholder resolutions</li>
<li>Corporate records and registers</li>
<li>Powers of attorney and authorised signatory documentation</li>
</ul></li><li>Ensure compliance with regulatory and licensing requirements</li>
<li>Support implementation of governance policies and internal controls</li>
</ul>
3. Legal Advisory and Business Support<ul>
<li>
Provide legal guidance to leadership and internal departments including Operations, Finance, HR, and Business Development</li>
<li>Support negotiation of commercial deals and strategic partnerships</li>
<li>Advise on contractual rights, obligations, and risk exposure</li>
<li>Assist with employment-related legal matters when required</li>
</ul>
4. Risk and Compliance Management<ul>
<li>
Identify legal and compliance risks across company operations</li>
<li>Implement preventative measures to protect company interests</li>
<li>Support dispute management and resolution processes</li>
<li>Ensure protection of company intellectual property and confidential information</li>
</ul>
5. External Legal Counsel Management<ul>
<li>
Liaise with external lawyers across different jurisdictions</li>
<li>Coordinate legal advice efficiently and cost-effectively</li>
<li>Ensure alignment between external legal advice and business objectives</li>
</ul>
6. Governance and Structural Support<ul>
<li>
Support company structural changes, entity formation, and restructuring</li>
<li>Assist with shareholder matters and corporate structuring</li>
<li>Support leadership with governance best practices and compliance frameworks</li>
</ul>
Qualifications<ul>
<li>
Bachelor&rsquo;s Degree in Law (LLB or equivalent)</li>
<li>Legal qualification preferred but not mandatory</li>
<li>Additional corporate governance qualification is advantageous</li>
</ul>
Experience<ul>
<li>
5&ndash;9 years legal experience</li>
<li>Experience in commercial, corporate, or international business law</li>
<li>Experience supporting multi-jurisdictional organisations preferred</li>
<li>Experience in consultancy, hospitality, real estate, or international business environments is advantageous</li>
</ul>
Skills and Competencies
Technical<ul>
<li>
Strong contract drafting and negotiation skills</li>
<li>Solid understanding of corporate governance</li>
<li>Strong knowledge of commercial law principles</li>
<li>Ability to manage legal risk effectively</li>
</ul>
Professional<ul>
<li>
Strong commercial awareness</li>
<li>Excellent written and verbal communication</li>
<li>High attention to detail</li>
<li>Ability to work independently and manage multiple priorities</li>
</ul>
Personal Attributes<ul>
<li>
High integrity and professionalism</li>
<li>Strong judgement and discretion</li>
<li>Practical, solution-focused mindset</li>
<li>Ability to operate in a fast-paced international environment</li>
</ul>
Please share your CV at SAboujaoude@tgpinternational.com
Benefits
TGP International Employee Benefits:
Five-Day Work Week: Standard Monday to Friday schedule.
Hybrid Work Arrangement: Three days in the office and two days working remotely.
Incentive Plan: Company incentive scheme offering up to 10%&mdash;5% for introductions and 5% for successful closures.
Annual Leave: 22 working days of paid annual leave, excluding weekends.
Remote Work Flexibility: One additional week per year to work remotely from your home country, which can be combined with up to two consecutive weeks of annual leave.
Coaching &amp; Mentoring: Structured professional development through a dedicated coaching and mentoring program.
Annual Company Gathering: A global team event bringing together employees from all offices.
Employee Recognition Program: Regular recognition initiatives celebrating outstanding performance and contributions.</div>

Legal & Governance Manager

<div>The Food Hall Operations Director is the senior operational leader for Seven Al Hamra Food Hall, responsible for the full on-site performance of the Food Hall across operations, tenant management, customer experience, safety, and financial delivery.
Reporting to the TGP Food Hall Director, the GM ensures that all Food Hall strategies, brand standards, and commercial objectives are executed at site level. The role acts as the main interface between Head Office functions (Operations, Marketing, Finance, People, Health &amp; Safety) and the on-site teams and tenants.
The Ops Director ensures the Food Hall operates as a world-class hospitality destination, delivering strong financial results, regulatory compliance, and an outstanding guest experience. 
 
CORE RESPONSIBILITIES 
1. Site Leadership &amp; Operations<ul><li>Lead the full day-to-day operation of the Food Hall across front-of-house, kitchens, back-of-house, delivery, hosting, cashiering, and service areas</li><li>Implement, manage, and continuously improve Standard Operating Procedures (SOPs) for all operational areas</li><li>Ensure seamless coordination between tenants, service teams, and Head Office departments</li><li>Act as the senior decision-maker on site for all operational matters</li></ul><h3 class="jobSectionHeader">
2. Guest Experience &amp; CRM</h3><ul><li>Ensure consistent delivery of a world-class guest experience across all touchpoints</li><li>Establish and maintain strong customer relationships</li><li>Oversee the day-to-day use and performance of the CRM system, ensuring feedback, complaints, and loyalty data are actively managed and acted upon</li></ul><h3 class="jobSectionHeader">
3. Food Safety, Hygiene &amp; Quality</h3><ul><li>Ensure full compliance with all food safety, hygiene, and Saudi regulatory standards</li><li>Lead and delegate to the Food Safety &amp; Quality Control Coordinator, Chief Steward, and Floor Managers to ensure effective monitoring and enforcement</li><li>Ensure consistent food and beverage quality across all operators</li></ul> 

4. Maintenance, Facilities &amp; Logistics<ul><li>Ensure preventive and corrective maintenance is executed according to schedule and standards</li><li>Oversee logistics, including staff accommodation standards, transportation, procurement, prep rooms, storage, and waste management systems</li><li>Ensure the Food Hall is always safe, clean, and operationally ready</li></ul><h3 class="jobSectionHeader">
5. Tenant &amp; Commercial Management</h3><ul><li>Oversee and lead all tenant onboarding, operational management, and end-of-tenancy processes</li><li>Monitor operator performance against contractual, quality, and service standards</li><li>Build and maintain strong relationships with tenant leadership and brand owners</li></ul><h3 class="jobSectionHeader">
6. Sales, Marketing &amp; Business Growth</h3><ul><li>Execute site-level sales and marketing plans developed by Head Office</li><li>Support promotions, activations, and events to drive footfall and revenue</li><li>Identify and lead local initiatives that improve commercial performance</li></ul><h3 class="jobSectionHeader">
7. Financial Management</h3><ul><li>Own the Food Hall&rsquo;s on-site financial performance, including revenue, cost control, and profitability</li><li>Prepare, present, and manage the annual Food Hall budget</li><li>Ensure financial discipline across all departments and tenant interfaces</li></ul><h3 class="jobSectionHeader">
8. People &amp; Performance Management</h3><ul><li>Lead, coach, and develop the Food Hall management and operational teams</li><li>Ensure effective manpower planning, training, and performance management</li><li>Drive engagement, accountability, and service culture</li></ul><h3 class="jobSectionHeader">
9. Performance, KPIs &amp; Reporting</h3><ul><li>Develop and continuously improve KPIs across all departments</li><li>Track and report performance to the TGP Food Hall Director</li><li>Lead corrective actions and improvement plans when targets are not met</li></ul><h3 class="jobSectionHeader">
10. Stakeholder &amp; Industry Relations</h3><ul><li>Represent Seven Al Hamra Food Hall in the market</li><li>Maintain strong relationships with industry partners, operators&rsquo; head offices, and key stakeholders</li></ul> 
Requirements<h3 class="jobSectionHeader">
Experience &amp; Education</h3><ul><li>Minimum 10 years in a senior F&amp;B or hospitality management role</li><li>Proven experience managing multi-operator environments (food halls, malls or large restaurant groups)</li><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field
</li></ul>Market &amp; Industry Knowledge<ul><li>Extensive knowledge of the Saudi hospitality and F&amp;B market</li><li>Strong network within the local and regional food &amp; beverage industry</li></ul><h3 class="jobSectionHeader">
Technical &amp; Professional Skills</h3><ul><li>Advanced verbal and written English (Arabic preferred)</li><li>Strong financial, operational, and commercial acumen</li><li>Advanced user of Microsoft Office, CRM, and ERP systems</li><li>Strong understanding of Saudi food safety, labor, and licensing regulations</li></ul><h3 class="jobSectionHeader">
Leadership &amp; Personal Attributes</h3><ul><li>Excellent people leadership across multicultural teams</li><li>Highly organized, decisive, and commercially driven</li><li>Strong stakeholder management and negotiation skills</li><li>Able to operate effectively in a high-volume, fast-paced environment</li></ul> 
Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.</div>

Foodhall Operations Director

<div>The Finance Manager is responsible for establishing and leading a world-class finance function for Seven Al Hamra Food Hall. The role ensures strong financial governance, accurate reporting, effective cash management, and commercial insight to support decision-making and drive profitability.
Reporting to the TGP Food Hall Director (with dotted reporting to CFO) and working closely with the Food Hall General Manager, this role supports both corporate-level financial control and on-site commercial performance, ensuring the Food Hall operates with financial discipline, transparency, and agility. 
 
CORE RESPONSIBILITIES 
 
1. Financial set up, Control &amp; Governance<ul><li>Experience of starting Finance operation from scratch , ERP and process stabilization
</li><li>Having potential to scale up the Finance department was business scales up.</li><li>Establish, implement, and continuously improve financial controls, processes, and reporting frameworks</li><li>Ensure compliance with internal policies and statutory requirements</li><li>Ensure all financial deadlines (monthly, quarterly, annual) are met accurately and on time</li><li>Review and approve monthly management accounts and statutory financial statements</li></ul><h3 class="jobSectionHeader">
2. Reporting &amp; Decision Support</h3><ul><li>Deliver timely, accurate, and insightful month-end reporting to TGP and Food Hall management</li><li>Provide financial analysis and commentary to support commercial and operational decision-making</li><li>Develop performance dashboards for revenue, costs, and profitability</li></ul><h3 class="jobSectionHeader">
3. Budgeting, Forecasting &amp; Cashflow</h3><ul><li>Lead the annual budgeting and rolling forecasting process</li><li>Work with the Food Hall GM and department heads to align financial targets with operational plans</li><li>Manage cashflow and prepare cash forecasts to ensure liquidity and financial stability</li></ul><h3 class="jobSectionHeader">
4. Payments, Collections &amp; Financial Operations</h3><ul><li>Oversee all payments, supplier settlements, and debt collection</li><li>Ensure strong credit control processes with tenants and partners</li><li>Maintain accurate AP, AR, and cash controls</li></ul><h3 class="jobSectionHeader">

5. Business Planning &amp; Feasibility 
 
<ul><li>Prepare financial models and feasibility studies for new sites, tenant changes, and commercial initiatives</li></ul></h3><ul><li>Support investment decisions, expansions, and capital projects</li></ul><h3 class="jobSectionHeader">
6. Audit, Compliance &amp; Statutory Reporting</h3><ul><li>Manage relationships with external auditors</li><li>Lead the year-end audit and ensure statutory accounts are completed on time</li><li>Ensure compliance with KSA accounting, tax, and regulatory requirements</li></ul><h3 class="jobSectionHeader">
7. Team Leadership</h3><ul><li>Lead and develop an initial finance team, with responsibility for scaling the function as the business grows</li><li>Build a high-performance finance culture focused on accuracy, accountability, and business partnership</li></ul><h3 class="jobSectionHeader">
8. Stakeholder Management</h3><ul><li>Build strong working relationships with TGP leadership, the Food Hall GM, operators, and external partners</li><li>Support financial requests and strategic projects</li></ul>
Requirements<h3 class="jobSectionHeader">
Qualifications &amp; Experience</h3><ul><li>Fully qualified accountant (ACCA, ACA, CIMA, CPA, or equivalent)</li><li>10 to 15 years&rsquo; plus, post-qualification experience</li><li>Previous experience in hospitality, food &amp; beverage, or site-based operations</li></ul><h3 class="jobSectionHeader">
Skills &amp; Competencies</h3><ul><li>Strong technical accounting and financial analysis skills</li><li>Proven experience managing and developing finance teams</li><li>Advanced Excel and financial modelling skills</li><li>Strong understanding of cashflow, budgeting, and commercial finance</li><li>Experience working with audits and statutory reporting</li></ul><h3 class="jobSectionHeader">
Personal Attributes</h3><ul><li>Highly deadline-driven while maintaining strong financial integrity</li><li>Strong communicator able to engage with senior leadership and operational teams</li><li>Commercially minded with a hands-on approach</li><li>Able to operate in fast-paced, multi-stakeholder environments</li></ul>
Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.</div>

Foodhall Finance Manager

<div>The Tenant Relationship Manager is responsible for building, curating, and sustaining a high-performing portfolio of food and beverage operators for Seven Al Hamra Food Hall.
The role ensures that every tenant is successfully onboarded, operationally integrated, commercially supported, and strategically aligned with the Food Hall&rsquo;s brand, financial objectives, and customer promise.
Reporting to the TGP Food Hall Director and working closely with the Food Hall General Manager, this role connects commercial curation, tenant performance, and on-site execution, ensuring the right brands are in the hall, performing well, and delivering an exceptional guest experience. 
 
CORE RESPONSIBILITIES 
 
1.Tenant Onboarding &amp; Integration<ul><li>Design, implement, and continuously improve the Food Hall tenant onboarding program</li><li>Coordinate with Operations, Facilities, Finance, Marketing, IT, and Compliance to ensure seamless store openings</li><li>Guide tenants through all onboarding stages including documentation, systems, training, and operational readiness</li><li>Deliver structured tenant orientations covering facilities, systems, SOPs, brand standards, and policies</li><li>Review tenant menus, workflows, layouts, and equipment plans to ensure alignment with Food Hall operations</li></ul><h3 class="jobSectionHeader">
2. Tenant Relationship Management</h3><ul><li>Act as the main commercial and operational relationship owner for all tenants</li><li>Maintain regular contact with tenants to monitor performance, satisfaction, and challenges</li><li>Support menu changes, concept updates, and brand evolution within the Food Hall framework</li><li>Resolve tenant issues through coordination with Operations, H&amp;S, and Facilities</li><li>Serve as the first point of contact for new tenancy inquiries and operator engagement</li></ul><h3 class="jobSectionHeader">
3. Performance Monitoring &amp; Reporting</h3><ul><li>Use operations and POS systems to track tenant sales, orders, revenue, and performance</li><li>Develop monthly tenant dashboards including:</li></ul>
o Revenue vs budget 
o Order volumes
o Trends and variances<ul><li>Translate data into insights and recommendations to improve tenant and Food Hall performance</li><li>Monitor customer behavior and feedback to identify curation or operational gaps</li><li>Build growth dashboards showing Food Hall and tenant evolution over time</li></ul><h3 class="jobSectionHeader">
4. Tenant Curation &amp; Portfolio Strategy</h3><ul><li>Curate a balanced and attractive mix of cuisines, concepts, and price points</li><li>Apply entry standards for joining the Food Hall</li><li>Conduct regular curation gap analysis to identify:</li></ul>
o Overperforming and underperforming concepts
o Missing cuisines or customer segments<ul><li>Prioritize onboarding and off-boarding decisions in line with financial and brand objectives</li><li>Research the market and proactively source new operators locally and internationally</li></ul><h3 class="jobSectionHeader">
5. Strategic Planning &amp; Business Development</h3><ul><li>Develop and maintain a tenant pipeline and onboarding roadmap</li><li>Create a forward-looking curation strategy aligned with:</li></ul>
o Food Hall vision
o Customer demographics
o Revenue targets<ul><li>Work with the TGP Food Hall Director and GM to plan phased expansions, replacements, and upgrades</li></ul>
Requirements<h3 class="jobSectionHeader">
Experience &amp; Background</h3><ul><li>5+ years experience in hospitality, food halls, retail leasing, F&amp;B operations, or tenant management</li><li>Experience managing multi-brand or multi-operator environments</li><li>Strong commercial and analytical background</li></ul><h3 class="jobSectionHeader">
Skills &amp; Capabilities</h3><ul><li>Strong stakeholder and relationship management skills</li><li>Data-driven decision making and dashboard reporting</li><li>Understanding of restaurant operations, menus, and kitchen workflows</li><li>Confident communicator with operators, landlords, and senior management</li><li>Strong Microsoft Office, POS, CRM, and reporting system capability</li></ul><h3 class="jobSectionHeader">
Personal Attributes</h3><ul><li>Commercially minded but brand-driven</li><li>Highly organized and detail-oriented</li><li>Curious about food, trends, and consumer behavior</li><li>Able to operate between strategy and on-the-ground execution</li></ul> 

Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.</div>

Foodhall Tenants Relationship Manager

<div>The GRO / People Operations Manager is responsible for managing all HR and people-related operations within Seven Al Hamra Food Hall. This role ensures an engaged, high-performing workforce, compliance with labour laws and Saudization requirements, and alignment with the food hall&rsquo;s operational and cultural objectives.
The manager acts as a trusted advisor to leadership while driving efficient HR processes and fostering a positive employee experience. 
 
CORE RESPONSIBILITIES 
 
1. People &amp; Talent<ul><li>Lead end-to-end recruitment, onboarding, and offboarding processes.</li><li>Develop and maintain workforce planning and headcount management.</li><li>Partner with managers on hiring, performance management, and employee relations.</li></ul>
2. HR Operations<ul><li>Manage employment contracts, payroll coordination, employee records, and HR systems.</li><li>Ensure compliance with labour laws, Saudization (where applicable), visas, and employment regulations.</li><li>Oversee probation, promotions, salary reviews, and disciplinary processes.</li></ul>
3. Culture &amp; Engagement<ul><li>Support company culture, employee engagement initiatives, and wellbeing programs.</li><li>Implement recognition, training, and development programs to enhance skills and retention.</li><li>Act as a trusted advisor to employees and leadership.</li></ul>
4. Policies &amp; Governance<ul><li>Develop and maintain HR policies, procedures, and handbooks.</li><li>Handle grievances, investigations, and performance improvement plans with discretion.</li><li>Ensure confidentiality and ethical standards across all HR practices.</li></ul><div>
5. Reporting &amp; Strategy 
<ul><li>Provide HR reports on headcount, turnover, payroll, and performance metrics.</li></ul></div><ul><li>Support leadership with people insights, workforce planning, and strategic HR initiatives.</li><li>Drive continuous improvement of HR processes, systems, and operational efficiency.</li></ul>
Requirements
Experience &amp; Skills<ul><li>Minimum 8 years&rsquo; experience in HR or People Operations, ideally in multi-location or fast-growing F&amp;B businesses.</li><li>Strong knowledge of labour law and HR compliance (KSA experience preferred).</li><li>Excellent communication, stakeholder management, and interpersonal skills.</li><li>Highly organized, detail-oriented, and discreet.</li><li>Experience with HR systems, payroll coordination, and employee lifecycle management.</li></ul>
Personal Attributes<ul><li>Empathetic, fair, and professional with strong integrity.</li><li>Confident decision-maker, able to handle complex HR challenges.</li><li>Comfortable working in a fast-paced, evolving environment.</li><li>Passionate about people, culture, and operational excellence.</li></ul>
Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.</div>

Foodhall GRO / People Operations Manager

<div>
 The Food Hall Operations Director is the senior operational leader for Seven Al Hamra Food Hall, responsible for the full on-site performance of the Food Hall across operations, tenant management, customer experience, safety, and financial delivery.
 
 
 Reporting to the TGP Food Hall Director, the GM ensures that all Food Hall strategies, brand standards, and commercial objectives are executed at site level. The role acts as the main interface between Head Office functions (Operations, Marketing, Finance, People, Health &amp; Safety) and the on-site teams and tenants.
 
 
 The Ops Director ensures the Food Hall operates as a world-class hospitality destination, delivering strong financial results, regulatory compliance, and an outstanding guest experience.
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Site Leadership &amp; Operations
 </li>
 <li>
 Lead the full day-to-day operation of the Food Hall across front-of-house, kitchens, back-of-house, delivery, hosting, cashiering, and service areas
 </li>
 <li>
 Implement, manage, and continuously improve Standard Operating Procedures (SOPs) for all operational areas
 </li>
 <li>
 Ensure seamless coordination between tenants, service teams, and Head Office departments
 </li>
 <li>
 Act as the senior decision-maker on site for all operational matters
 </li>
 <li>
 Guest Experience &amp; CRM
 </li>
 <li>
 Ensure consistent delivery of a world-class guest experience across all touchpoints
 </li>
 <li>
 Establish and maintain strong customer relationships
 </li>
 <li>
 Oversee the day-to-day use and performance of the CRM system, ensuring feedback, complaints, and loyalty data are actively managed and acted upon
 </li>
 <li>
 Food Safety, Hygiene &amp; Quality
 </li>
 <li>
 Ensure full compliance with all food safety, hygiene, and Saudi regulatory standards
 </li>
 <li>
 Lead and delegate to the Food Safety &amp; Quality Control Coordinator, Chief Steward, and Floor Managers to ensure effective monitoring and enforcement
 </li>
 <li>
 Ensure consistent food and beverage quality across all operators
 </li>
 <li>
 Maintenance, Facilities &amp; Logistics
 </li>
 <li>
 Ensure preventive and corrective maintenance is executed according to schedule and standards
 </li>
 <li>
 Oversee logistics, including staff accommodation standards, transportation, procurement, prep rooms, storage, and waste management systems
 </li>
 <li>
 Ensure the Food Hall is always safe, clean, and operationally ready
 </li>
 <li>
 Tenant &amp; Commercial Management
 </li>
 <li>
 Oversee and lead all tenant onboarding, operational management, and end-of-tenancy processes
 </li>
 <li>
 Monitor operator performance against contractual, quality, and service standards
 </li>
 <li>
 Build and maintain strong relationships with tenant leadership and brand owners
 </li>
 <li>
 Sales, Marketing &amp; Business Growth
 </li>
 <li>
 Execute site-level sales and marketing plans developed by Head Office
 </li>
 <li>
 Support promotions, activations, and events to drive footfall and revenue
 </li>
 <li>
 Identify and lead local initiatives that improve commercial performance
 </li>
 <li>
 Financial Management
 </li>
 <li>
 Own the Food Hall's on-site financial performance, including revenue, cost control, and profitability
 </li>
 <li>
 Prepare, present, and manage the annual Food Hall budget
 </li>
 <li>
 Ensure financial discipline across all departments and tenant interfaces
 </li>
 <li>
 People &amp; Performance Management
 </li>
 <li>
 Lead, coach, and develop the Food Hall management and operational teams
 </li>
 <li>
 Ensure effective manpower planning, training, and performance management
 </li>
 <li>
 Drive engagement, accountability, and service culture
 </li>
 <li>
 Performance, KPIs &amp; Reporting
 </li>
 <li>
 Develop and continuously improve KPIs across all departments
 </li>
 <li>
 Track and report performance to the TGP Food Hall Director
 </li>
 <li>
 Lead corrective actions and improvement plans when targets are not met
 </li>
 <li>
 Stakeholder &amp; Industry Relations
 </li>
 <li>
 Represent Seven Al Hamra Food Hall in the market
 </li>
 <li>
 Maintain strong relationships with industry partners, operators' head offices, and key stakeholders
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Experience &amp; Education
 
 
 
 
 <ul>
 <li>
 Minimum 10 years in a senior F&amp;B or hospitality management role
 </li>
 <li>
 Proven experience managing multi-operator environments (food halls, malls or large restaurant groups)
 </li>
 <li>
 Bachelor's degree in Hospitality Management, Business Administration, or related field
 
 
 </li>
 </ul>
 
 Market &amp; Industry Knowledge
 
 
 
 <ul>
 <li>
 Extensive knowledge of the Saudi hospitality and F&amp;B market
 </li>
 <li>
 Strong network within the local and regional food &amp; beverage industry
 
 
 </li>
 </ul>
 
 Technical &amp; Professional Skills
 
 
 
 <ul>
 <li>
 Advanced verbal and written English (Arabic preferred)
 </li>
 <li>
 Strong financial, operational, and commercial acumen
 </li>
 <li>
 Advanced user of Microsoft Office, CRM, and ERP systems
 </li>
 <li>
 Strong understanding of Saudi food safety, labor, and licensing regulations
 
 
 </li>
 </ul>
 
 
 Leadership &amp; Personal Attributes
 
 
 
 
 <ul>
 <li>
 Excellent people leadership across multicultural teams
 </li>
 <li>
 Highly organized, decisive, and commercially driven
 </li>
 <li>
 Strong stakeholder management and negotiation skills
 </li>
 <li>
 Able to operate effectively in a high-volume, fast-paced environment
 
 
 </li>
 </ul>
 
 Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.
 
</div>

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