Qureos Mentor

The Banyan HR Consults Chennai

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 Job description
 
 
 
 
 
 
 
 Post: AGM Operations -Mumbai
 
 
 
 
 Industry:
 
 Leading Parcel Service / Logistics
 
 
 
 Location:
 
 Coimbatore/Chennai
 
 
 
 Experience:
 
 
 Minimum 8-12 years in Parcel Service -Operations in leading parcel service companies preferred.
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 We are looking for a dynamic and result-oriented AGM
 
 Operations
 
 to lead and manage end-to-end operations across Tamil Nadu and Kerala. The candidate will be responsible for overseeing
 
 400 franchise agents
 
 and
 
 250 ground-level staff
 
 , ensuring smooth operations, driving business growth, and implementing process excellence across the region.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Operations Management
 
 
 <ul>
 <li>
 Oversee daily operational activities across multiple locations in west india.
 </li>
 <li>
 Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.
 </li>
 <li>
 Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
 </li>
 <li>
 Coordinate with hubs, branch offices, franchise agents, and ground staff.
 </li>
 </ul>
 
 
 2. Franchise Network Management
 
 
 <ul>
 <li>
 Manage, support, and monitor
 
 400+ franchise partners
 
 .
 </li>
 <li>
 Ensure franchise adherence to operational guidelines and business performance targets.
 </li>
 <li>
 Conduct regular meetings, audits, and service quality checks.
 </li>
 <li>
 Support franchisee onboarding, training, and performance improvement.
 </li>
 </ul>
 
 
 3. Team Handling &amp; Staff Management
 
 
 <ul>
 <li>
 Lead and manage
 
 250 ground-level employees
 
 including supervisors, field staff, and operations teams.
 </li>
 <li>
 Plan workforce allocation, productivity improvement, and performance monitoring.
 </li>
 <li>
 Provide training, motivation, and guidance to ensure operational excellence.
 </li>
 </ul>
 
 
 4. Business Development &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive business expansion initiatives across TN &amp; Kerala.
 </li>
 <li>
 Identify new business opportunities, partner development, and volume growth.
 </li>
 <li>
 Work closely with senior management to achieve monthly and annual revenue targets.
 </li>
 <li>
 Implement strategies to improve market share and customer base.
 </li>
 </ul>
 
 
 5. Travel &amp; Field Operations
 
 
 <ul>
 <li>
 Extensive travelling across Tamil Nadu &amp; Kerala to monitor branches, franchises, and operational points.
 </li>
 <li>
 Conduct field audits, client visits, and franchise reviews.
 </li>
 </ul>
 
 
 6. MIS, Reporting &amp; Compliance
 
 
 <ul>
 <li>
 Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.
 </li>
 <li>
 Ensure compliance with company policies, legal regulations, and safety standards.
 </li>
 <li>
 Implement corrective actions to minimize operational losses or discrepancies.
 </li>
 </ul>
 
 
 Key Skills Required:
 
 
 <ul>
 <li>
 Strong leadership and people management skills
 </li>
 <li>
 Hands-on experience in logistics/courier/parcel operations
 </li>
 <li>
 Excellent communication and franchise management abilities
 </li>
 <li>
 Ability to work under pressure and handle large teams
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Willingness for
 
 intensive travel
 
 across west india
 </li>
 <li>
 Target-driven with strong business acumen
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Any Graduate (MBA preferred)
 </li>
 <li>
 Minimum
 
 8 years of experience
 
 in parcel operations required.
 </li>
 <li>
 Experience handling multi-location operations in TN &amp; Kerala is a must
 </li>
 </ul>
 
 
 Salary:
 
 
 
 
 Maximum gross up to 14 LPA
 
 
 
 
 Role:
 
 Zonal Sales Manager (B2B)
 
 
 
 Industry Type:
 
 Courier / Logistics
 
 
 
 Department:
 
 Sales &amp; Business Development
 
 
 
 Employment Type:
 
 Full Time, Permanent
 
 
 
 Role Category:
 
 Enterprise &amp; B2B Sales
 
 
 
 Education
 
 
 
 
 PG:
 
 MBA/PGDM in Any Specialization
 
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AGM Operations to handle west india-from chennai/coimbatore

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AGM Operations to handle west india-from chennai/coimbatore