Qureos Mentor

The Braun Corporation

<div>Job Description: 
Job Description: 
The Senior Manager, Website Strategy &amp; Experience, is a leader responsible for shaping and executing our digital customer experience across all web properties as well as direct involvement in website management, analytics, and UX/UI design. The Senior Manager guides the vision and roadmap for website strategy, ensuring our platforms anticipate market trends, leverage emerging technologies, and deliver seamless, personalized experiences. The Senior Manager partners cross-functionally to deliver digital transformation, optimize customer journeys, and champion continuous improvement in web strategy and execution. This role also oversees website UX/UI design, directly managing a UX/UI Designer to ensure best-in-class user experiences.
Essential Functions:
Strategic Leadership:<ul><li>
Develop and communicate a multi-year vision and roadmap for website strategy and digital customer experience, aligned with business objectives and market opportunities.</li><li>
Participate in and lead digital transformation initiatives, including the adoption of AI, automation, and advanced analytics to enhance customer journeys and operational efficiency.</li><li>
Champion innovation in website architecture, personalization, and omnichannel integration.</li></ul>
Customer Experience &amp; UX/UI Ownership:<ul><li>
Collaborate with BU marketing leads on end-to-end digital customer experience across customer facing web properties, including landing page tools for marketing campaigns. Champion seamless, engaging, and personalized interactions at every touchpoint.</li><li>
Oversee all aspects of website UX/UI design, ensuring user-centric, accessible, and visually compelling experiences.</li><li>
Directly manage and develop the UX/UI Designer, providing guidance, mentorship, and performance feedback.</li><li>
Implement advanced analytics, A/B testing, and customer feedback loops to continuously optimize digital experiences and inform strategic decisions.</li><li>
Manage external development team responsible for website maintenance and new feature implementation.</li></ul>
Website Management &amp; Futureproofing:<ul><li>
Oversee the management, maintenance, and security of the company&rsquo;s websites, ensuring they are future-ready, user-friendly, accessible, and visually appealing.</li><li>
Evaluate and select cutting-edge platforms and partners (e.g., AI-powered personalization and search, enterprise CMS) to support growth and scalability.</li><li>
Lead change management efforts to ensure successful adoption of new digital tools, processes, and customer experience enhancements.</li></ul>
Cross-Functional Collaboration:<ul><li>
Collaborate with IT, Product, Sales, and Customer Service to integrate web strategies with broader digital initiatives and customer experience programs.</li><li>
Manage relationships with multiple stakeholders, coordinate with various departments, and lead website-related projects from conception to completion.</li></ul>
SEO &amp; Content Marketing:<ul><li>
Develop and implement advanced SEO, AEO and GEO strategies and content marketing plans to improve website rankings, increase organic traffic, and enhance online visibility.</li></ul>
Analytics &amp; Reporting:<ul><li>
Monitor and analyze website performance using advanced tools, providing regular reports and insights to inform decision-making and drive continuous improvement.</li></ul><div></div>
Knowledge, Skills, Abilities:<ul><li>
Strategic vision and ability to set and execute long-term digital strategies in complex organizations</li><li>
Proven experience collaborating across cross-functional teams</li><li>
Track record of driving innovation in digital customer experience, web technologies, and digital transformation</li><li>
Deep understanding of modern web architectures, personalization engines, WCAG 2 standards, AI/ML applications, and data privacy best practices</li><li>
Expertise in UX/UI design principles, accessibility standards, and user-centered design methodologies</li><li>
Experience managing and developing UX/UI designers or similar creative roles</li><li>
Proficiency in web programs, including enterprise CMS platforms. Preferred platform experience includes Adobe Experience Manager, Google Analytics4, Google Tag Manager, Google Search Console, Salesforce, Conductor, JIRA.</li><li>
Strong verbal and written communication skills</li><li>
Detail-oriented, self-motivated, and self-directed; able to delegate, manage time, and meet deadlines for concurrent projects in a fast-paced environment</li><li>
Experience managing development teams and web designers</li><li>
Change agent with experience in leading organizational change and digital adoption</li></ul><div></div>
Minimum Requirements:<ul><li>
Bachelor&rsquo;s degree required; Master&rsquo;s degree preferred (e.g., Digital Marketing, Business, Technology, Communications, or related field)</li><li>
8+ years of progressive experience in digital strategy, website management, customer experience leadership, or UX/UI design</li><li>
Experience with enterprise-level digital transformation projects</li><li>
Strong portfolio of successful digital innovation, customer experience, and UX/UI initiatives</li><li>
B2C and B2B experience preferred</li></ul>
BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Senior Manager, Website Strategy & Experience

Join The Braun Corporation and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Braun Corporation

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Senior Manager, Website Strategy & Experience