Qureos Mentor

The Content House

<ul><li>Manage end-to-end SOC container tracking, billing, and reconciliation.</li><li>Accurately calculate and invoice detention and demurrage (D&amp;D) charges.</li><li>Monitor container movement and free time to minimize costs.</li><li>Reconcile container deposits and follow up on refunds from shipping lines.</li><li>Handle vendor payments related to container usage.</li><li>Prepare reports on container status and costs.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience in a finance role within an NVOCC / Freight Forwarding company.</li><li>Must have in-depth, practical knowledge of SOC management and D&amp;D processes.</li><li>Proficiency in MS Excel and logistics software.</li><li>Strong analytical and problem-solving skills.</li><li>High attention to detail.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

Finance Executive - SOC Specialist

<ul><li>Handle inbound/outbound calls for US-based customers.</li><li>Provide excellent customer service, resolve queries, and upsell products/services if required.</li><li>Follow call scripts and maintain accurate records in CRM systems.</li><li>Meet call quality and performance targets (e.g., call handling time, resolution rate).</li></ul>Shift Timing: 6 PM to 3 AM &amp; 9 PM to 6 AMJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Agent - US Campign

We are seeking a detail-oriented and analytical Dispute/Chargeback Analyst to join our dynamic team. In this role, you will be the first line of defense in managing and resolving payment disputes and chargebacks for our company. Your expertise will be crucial in protecting revenue, minimizing financial loss, and ensuring a positive experience for our valued customers.Key Responsibilities:<ul><li>Investigate, process, and manage the end-to-end chargeback lifecycle for various card networks (Visa, Mastercard, Amex, etc.).</li><li>Analyze transaction data, customer correspondence, and merchant policies to build compelling representment cases.</li><li>Prepare and submit compelling evidence packages to contest invalid chargebacks through acquiring banks and payment processors.</li><li>Accurately process and resolve chargebacks in favor of the customer when valid.</li><li>Monitor dispute trends to identify potential fraud or systematic issues and report findings.</li><li>Maintain up-to-date knowledge of card network rules, regulations, and compliance requirements.</li><li>Collaborate with internal teams such as Customer Service, Finance, and Fraud Prevention to gather necessary information.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs300,000.00 per monthWork Location: In person

Dispute/Chargeback Analyst

Join The Content House and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Content House

ABOUT_COMPANY

Finance Executive - SOC Specialist

Call Center Agent - US Campign

Dispute/Chargeback Analyst