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The Fountain Trust Company

<div>Job Title: Retail Service Representative

Location: Covington, Indiana 
Company: The Fountain Trust Company 
Job Type: Full-Time 


The Fountain Trust Company, a community bank with 20 locations across west-central Indiana and eastern Illinois, is seeking a dedicated Retail Service Representative to join our team. This position is located at our Covington branch. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank. 


Key Responsibilities:
<ul><li>
Customer Interaction: Greet customers warmly and provide a welcoming environment.</li><li>
Transaction Processing: Accurately process debit and credit transactions, ensuring all details are correct.</li><li>
Account Management: Open new accounts and assist customers in selecting the best services to meet their needs.</li><li>
Customer Support: Address and resolve customer inquiries or issues with professionalism and courtesy.</li><li>
Cash Handling: Maintain and balance cash drawers and vaults to ensure accuracy and security.</li><li>
Product Promotion: Actively promote and cross-sell bank products and services that align with customer needs.</li><li>
Compliance &amp; Procedures: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.</li><li>
Flexibility: Perform other duties as assigned by the branch manager, supporting various banking functions as needed.</li></ul>

Required Skills and Qualifications:
<ul><li>
Customer-Centric: A positive and approachable attitude in all customer interactions.</li><li>
Strong Decision-Making: Ability to make thoughtful decisions in high-pressure situations.</li><li>
Attention to Detail: Meticulous in handling financial transactions and maintaining accurate records.</li><li>
Communication Skills: Excellent verbal and interpersonal skills for building relationships with customers and team members.</li><li>
Multi-tasking: Ability to efficiently handle multiple responsibilities simultaneously.</li><li>
Technology Proficiency: Basic computer skills for processing transactions and managing customer information.</li><li>
Physical Requirements: Ability to lift up to 40 lbs. when necessary.</li><li>
Language: Bilingual in Spanish is highly desirable.</li></ul>

Education &amp; Experience:
<ul><li>
Preferred: Associate&rsquo;s degree or equivalent education.</li><li>
Experience: Prior experience in customer service, retail, or cash handling is highly valued.</li></ul></div>

Retail Service Representative I

Join The Fountain Trust Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Fountain Trust Company

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Retail Service Representative I