Retail Service Representative I

Job Title: Retail Service Representative

Location: Covington, Indiana
Company: The Fountain Trust Company
Job Type: Full-Time

The Fountain Trust Company, a community bank with 20 locations across west-central Indiana and eastern Illinois, is seeking a dedicated Retail Service Representative to join our team. This position is located at our Covington branch. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank.

Key Responsibilities:

• Customer Interaction: Greet customers warmly and provide a welcoming environment.
• Transaction Processing: Accurately process debit and credit transactions, ensuring all details are correct.
• Account Management: Open new accounts and assist customers in selecting the best services to meet their needs.
• Customer Support: Address and resolve customer inquiries or issues with professionalism and courtesy.
• Cash Handling: Maintain and balance cash drawers and vaults to ensure accuracy and security.
• Product Promotion: Actively promote and cross-sell bank products and services that align with customer needs.
• Compliance & Procedures: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.
• Flexibility: Perform other duties as assigned by the branch manager, supporting various banking functions as needed.

Required Skills and Qualifications:

• Customer-Centric: A positive and approachable attitude in all customer interactions.
• Strong Decision-Making: Ability to make thoughtful decisions in high-pressure situations.
• Attention to Detail: Meticulous in handling financial transactions and maintaining accurate records.
• Communication Skills: Excellent verbal and interpersonal skills for building relationships with customers and team members.
• Multi-tasking: Ability to efficiently handle multiple responsibilities simultaneously.
• Technology Proficiency: Basic computer skills for processing transactions and managing customer information.
• Physical Requirements: Ability to lift up to 40 lbs. when necessary.
• Language: Bilingual in Spanish is highly desirable.

Education & Experience:

• Preferred: Associate’s degree or equivalent education.
• Experience: Prior experience in customer service, retail, or cash handling is highly valued.