Qureos Mentor

The HelloWorld

<div>
 
 
 Job Description
 
 
 
 Property captains ensure that all the rooms and public areas of the property are well maintained to the highest standard. Directly manage the Housekeeping and ensure strict compliance with property policies and processes.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Responsible for operational efficiency, profitability and tenant satisfaction.
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 <li>
 Respond immediately to emergency situations and customer service requests as assigned.
 </li>
 <li>
 Deal with owners/tenants queries verbally and in written form.
 </li>
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 Comply with all applicable codes, regulations, governmental agency, and Company directives as related to building operations and practise safe work habits.
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 Supervise the repair works, whenever and wherever necessary with the help of vendors.
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 Assist with installation and modification of building equipment and systems.
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 Maintain and operate fire and life safety systems such as; Fire alarm systems, fire pumps and related fire protection system equipment as assigned.
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 Inspect buildings, grounds, and equipment for unsafe or malfunctioning conditions, preventative maintenance, etc.
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 Ability to use technology such as; smart phones, tablets, computers, web-based applications, building automation systems, etc.
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 Manage on-site staff and vendor issues.
 </li>
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 Comply with C&amp;W Uniform Dress Code while working and maintain a neat and clean appearance while on the property at times other than working hours.
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 <li>
 Exemplary relationship management, communication skills with the ability to network with project members, consultants, contractors, govt. authorities, statutory agencies with consummate ease.
 </li>
 <li>
 Streamlining processes and resources available for the project to achieve desired outputs within deadlines.
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 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Good communication- Drafting &amp; Speaking
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 Interpersonal skills
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 Outstanding problem solving capacity.
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 Work under pressure particularly when tenants have complaints.
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 Must be able to deal politely and efficiently with guests/tenants to make sure that they are satisfied with the service .
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 Technical Proficiency
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 Initiative
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 Flexibility
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 Multi-Tasking
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 Sense of Urgency
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 </ul>
 
 
 
 
 
 Minimum Qualification:
 
 
 
 Bachelors in Hotel in Management (Fresher or prior experience will be an added advantage)
 
 
 
 
 
 
 Location
 
 : Hyderabad
 
 
 
 
 
 
 Remuneration
 
 : INR 30,000-45,000+Incentives + Accommodation
 
 
 
 
 
 Interested candidates can share there CV's to
 
 aaditya.s@thehelloworld.com
 
 
 
 
</div>

Property Manager

<div>
 
 The
 
 Client &amp; Business Relationship Manager
 
 is responsible for managing and growing relationships with
 
 individual tenants, long-stay guests, and corporate clients
 
 , while also building and scaling
 
 revenue channels
 
 for HelloWorld.
 
 
 This role combines
 
 account management, tenant experience, and business development
 
 , ensuring strong client satisfaction while driving repeat business, renewals, and corporate partnerships.
 
 
 
 
 
 
 Core Objective
 
 
 <ul>
 <li>
 Strengthen relationships with tenants and corporate clients
 </li>
 <li>
 Increase
 
 repeat bookings, renewals, and referrals
 
 </li>
 <li>
 Build sustainable
 
 B2B and B2C revenue channels
 
 </li>
 <li>
 Act as the single point of contact between clients and internal teams
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Tenant &amp; Guest Relationship Management
 
 
 <ul>
 <li>
 Act as primary point of contact for
 
 long-stay tenants and premium guests
 
 </li>
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 Conduct
 
 move-in, mid-stay, and renewal conversations
 
 </li>
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 Resolve concerns by coordinating with
 
 operations, housekeeping, and maintenance
 
 </li>
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 Drive
 
 renewals, extensions, and referrals
 
 </li>
 <li>
 Maintain relationship history and feedback logs
 </li>
 </ul>
 
 
 
 
 
 2. Corporate Client Management (B2B)
 
 
 <ul>
 <li>
 Manage relationships with
 
 corporate clients
 
 booking stays for employees, consultants, or project teams
 </li>
 <li>
 Handle enquiries, negotiations, and onboarding of corporate accounts
 </li>
 <li>
 Understand client stay requirements and customise offerings where required
 </li>
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 Ensure smooth stay experience and timely issue resolution
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 Maintain SLAs and client satisfaction levels
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 </ul>
 
 
 
 
 
 3. Revenue Channel Development
 
 
 <ul>
 <li>
 Build and manage revenue channels including:
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 Corporate tie-ups
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 Long-stay contracts
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 Referral partnerships
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 Institutional / project-based stays
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 Identify upsell and cross-sell opportunities
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 Track channel-wise performance and revenue contribution
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 </ul>
 
 
 
 
 
 4. Business Growth &amp; Reporting
 
 
 <ul>
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 Track renewals, churn, and client lifetime value
 </li>
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 Monitor revenue performance from corporate and long-stay clients
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 Share client insights with
 
 revenue, operations, and leadership teams
 
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 Support pricing and contract decisions with market feedback
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 </ul>
 
 
 
 
 
 5. Internal Coordination
 
 
 <ul>
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 Work closely with:
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 Operations teams for service delivery
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 Revenue &amp; analytics teams for pricing and inventory planning
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 Finance for billing, invoicing, and collections
 </li>
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 Ensure clear communication between clients and internal stakeholders
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Experience
 
 
 
 
 
 
 
 Required
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in
 
 client relationship management, account management, or business development
 
 </li>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Experience dealing with
 
 customers/clients via calls, emails, and in-person meetings
 
 </li>
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 Ability to manage multiple client accounts simultaneously
 </li>
 </ul>
 
 
 
 
 
 Preferred
 
 
 <ul>
 <li>
 Experience in
 
 hospitality, co-living, serviced apartments, or real estate
 
 </li>
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 Exposure to
 
 corporate bookings, B2B sales, or long-stay contracts
 
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 Basic understanding of pricing, contracts, and revenue metrics
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 </ul>
 
 
 
 
 
 Success Metrics
 
 
 <ul>
 <li>
 Renewal and extension rates
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 Corporate client acquisition &amp; retention
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 Revenue generated via B2B channels
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 Client satisfaction and referral rate
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 </ul>
 
 
 
 
 
 Why This Role Matters at HelloWorld
 
 
 <ul>
 <li>
 Converts good experiences into
 
 recurring revenue
 
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 Builds long-term corporate partnerships
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 Reduces dependency on OTAs
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 Acts as a bridge between
 
 clients and operations
 
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 </ul>
 
 
</div>

Client & Business Relationship Manager

Join The HelloWorld and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The HelloWorld

About Company

Property Manager

Client & Business Relationship Manager