Client & Business Relationship Manager

The Client & Business Relationship Manager is responsible for managing and growing relationships with individual tenants, long-stay guests, and corporate clients , while also building and scaling revenue channels for HelloWorld.

This role combines account management, tenant experience, and business development , ensuring strong client satisfaction while driving repeat business, renewals, and corporate partnerships.

Core Objective

• Strengthen relationships with tenants and corporate clients
• Increase repeat bookings, renewals, and referrals
• Build sustainable B2B and B2C revenue channels
• Act as the single point of contact between clients and internal teams

Key Responsibilities

1. Tenant & Guest Relationship Management

• Act as primary point of contact for long-stay tenants and premium guests
• Conduct move-in, mid-stay, and renewal conversations
• Resolve concerns by coordinating with operations, housekeeping, and maintenance
• Drive renewals, extensions, and referrals
• Maintain relationship history and feedback logs

2. Corporate Client Management (B2B)

• Manage relationships with corporate clients booking stays for employees, consultants, or project teams
• Handle enquiries, negotiations, and onboarding of corporate accounts
• Understand client stay requirements and customise offerings where required
• Ensure smooth stay experience and timely issue resolution
• Maintain SLAs and client satisfaction levels

3. Revenue Channel Development

• Build and manage revenue channels including:
• Corporate tie-ups
• Long-stay contracts
• Referral partnerships
• Institutional / project-based stays
• Identify upsell and cross-sell opportunities
• Track channel-wise performance and revenue contribution

4. Business Growth & Reporting

• Track renewals, churn, and client lifetime value
• Monitor revenue performance from corporate and long-stay clients
• Share client insights with revenue, operations, and leadership teams
• Support pricing and contract decisions with market feedback

5. Internal Coordination

• Work closely with:
• Operations teams for service delivery
• Revenue & analytics teams for pricing and inventory planning
• Finance for billing, invoicing, and collections
• Ensure clear communication between clients and internal stakeholders

Skills & Experience

Required

• 2–5 years of experience in client relationship management, account management, or business development
• Strong communication and negotiation skills
• Experience dealing with customers/clients via calls, emails, and in-person meetings
• Ability to manage multiple client accounts simultaneously

Preferred

• Experience in hospitality, co-living, serviced apartments, or real estate
• Exposure to corporate bookings, B2B sales, or long-stay contracts
• Basic understanding of pricing, contracts, and revenue metrics

Success Metrics

• Renewal and extension rates
• Corporate client acquisition & retention
• Revenue generated via B2B channels
• Client satisfaction and referral rate

Why This Role Matters at HelloWorld

• Converts good experiences into recurring revenue
• Builds long-term corporate partnerships
• Reduces dependency on OTAs
• Acts as a bridge between clients and operations