Qureos Mentor

THE PALAVRA RESORT W.L.L

Key Responsibilities<ul><li>Respond promptly to phone calls, emails, and online booking requests.</li><li>Provide accurate information about room types, rates, availability, amenities, and special packages.</li><li>Process, modify, and cancel reservations in the Property Management System (PMS) or relevant booking platforms.</li><li>Verify guest information, payment details, and special requests to ensure accuracy.</li><li>Maximize occupancy and revenue through effective upselling and cross-selling of rooms, upgrades, and additional services.</li><li>Maintain up-to-date knowledge of promotions, seasonal offers, and local attractions to assist guests effectively.</li><li>Coordinate with Front Office, Housekeeping, and Sales teams to ensure seamless guest experiences.</li><li>Handle guest complaints or issues professionally and escalate to management when necessary.</li><li>Prepare daily reservation reports and maintain accurate records.</li></ul>Job Type: Full-time

Reservations Agent

1. Kitchen Management &amp; Operations<ul><li>Oversee daily kitchen operations, ensuring smooth workflow and timely service.</li><li>Plan, develop, and update menus, including seasonal specials.</li><li>Monitor food preparation and presentation to maintain high quality and consistency.</li><li>Implement and enforce kitchen safety, sanitation, and hygiene standards.</li></ul>2. Staff Leadership &amp; Development<ul><li>Recruit, train, and mentor kitchen staff, fostering a positive work environment.</li><li>Prepare staff schedules and ensure adequate coverage for all shifts.</li><li>Conduct regular performance reviews and provide constructive feedback.</li></ul>3. Cost &amp; Inventory Control<ul><li>Manage food and labor costs to meet budgetary requirements.</li><li>Monitor inventory levels; order and source ingredients efficiently while minimizing waste.</li><li>Maintain records of food purchases, inventory, and wastage.</li></ul>4. Collaboration &amp; Communication<ul><li>Work closely with restaurant management and front-of-house teams to coordinate service.</li><li>Participate in management meetings and contribute to strategic planning.</li><li>Address and resolve guest complaints related to food quality or service promptly.</li></ul>5. Compliance<ul><li>Ensure compliance with all health, safety, and food hygiene regulations.</li><li>Adhere to company policies and local regulations regarding food preparation and service.</li></ul>Job Type: Full-time

Head Chef

Join THE PALAVRA RESORT W.L.L and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

THE PALAVRA RESORT W.L.L

ABOUT_COMPANY

Reservations Agent

Head Chef