Qureos Mentor

THE PALAVRA RESORT W.L.L

Develop and implement marketing strategies and campaigns across digital and offline channels.Manage social media platforms and create engaging content to enhance brand presence.Conduct market research to identify trends, customer needs, and competitive analysis.Assist in organizing promotional events, exhibitions, and marketing activities.Coordinate with the sales team to align marketing initiatives with business objectives.Monitor and analyze campaign performance using marketing analytics tools and prepare reports.Maintain and update marketing materials, including brochures, presentations, and online content.Manage relationships with external agencies, vendors, and media partners.Ensure brand consistency across all marketing channelsJob Type: Full-time

MARKETING EXECUTIVE

Position Summary:The Head of Concierge is responsible for overseeing all concierge operations, ensuring the highest level of guest satisfaction, and maintaining smooth communication between guests and hotel departments. This role involves supervising concierge staff, managing guest requests, and delivering exceptional, personalised service that reflects the brand&rsquo;s standards of hospitality and professionalism.Key Responsibilities:<ul><li>Supervise, train, and motivate the concierge team to deliver outstanding guest service.</li><li>Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.</li><li>Manage and maintain up-to-date information about local attractions, restaurants, transportation, events, and entertainment.</li><li>Coordinate VIP arrivals, departures, and special guest requirements with other departments.</li><li>Establish strong relationships with local service providers (tour operators, transport companies, restaurants, etc.) to secure preferred services and rates.</li><li>Monitor the performance of concierge staff and ensure consistent adherence to service standards.</li><li>Maintain a high level of visibility in the lobby to personally assist guests and oversee concierge activities.</li><li>Prepare concierge schedules, reports, and budgets as required.</li><li>Handle special requests such as reservations, tickets, courier services, and personal shopping with confidentiality and efficiency.</li><li>Develop innovative ideas to enhance guest experiences and increase guest satisfaction scores.</li><li>Ensure that the concierge desk area is clean, well-organised, and fully equipped at all times.</li><li>Collaborate closely with the Front Office, Housekeeping, and Guest Relations teams to ensure seamless service.</li></ul>Job Type: Full-time

Head Of Concierge

Position Summary:The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining efficient coordination among front office staff. The role focuses on guest satisfaction, staff supervision, financial performance, and operational excellence in line with the property&rsquo;s service standards and policies.Key Responsibilities:Guest Service &amp; Operations<ul><li>Supervise and manage the daily operations of the Front Office, including reception, guest services, concierge, and reservations (as applicable).</li><li>Ensure smooth check-in/check-out processes, room assignments, and guest inquiries are handled efficiently and courteously.</li><li>Anticipate guest needs and resolve any issues or complaints promptly and professionally.</li><li>Maintain a visible presence in the lobby to engage with guests and ensure a warm, welcoming atmosphere.</li><li>Coordinate with other departments (Housekeeping, Maintenance, F&amp;B, etc.) to ensure seamless guest experiences.</li><li>Oversee VIP arrivals, departures, and special arrangements.</li></ul>Team Management<ul><li>Recruit, train, schedule, and evaluate front office staff to ensure consistent high performance and adherence to service standards.</li><li>Motivate the team to achieve departmental goals and maintain a positive, professional work environment.</li><li>Conduct regular briefings and meetings to communicate updates, guest feedback, and operational priorities.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Manage the Front Office budget, ensuring cost control and optimal resource allocation.</li><li>Oversee room revenue, occupancy reports, and night audit operations.</li><li>Ensure accurate billing, cashiering, and financial transactions in accordance with accounting procedures.</li><li>Prepare reports on departmental performance, including occupancy rates, guest satisfaction, and staff productivity.</li></ul>Policies &amp; Standards<ul><li>Implement and enforce hotel policies, procedures, and brand standards across all front office functions.</li><li>Monitor and maintain cleanliness, organization, and professional appearance of the front desk and lobby areas.</li><li>Ensure data privacy, guest confidentiality, and security protocols are upheld at all times.</li><li>Handle lost and found procedures in compliance with hotel policy</li></ul>Job Type: Full-time

Front Office Manager

Position SummaryThe Executive Chef is responsible for overseeing all culinary operations, ensuring the highest quality of food preparation, presentation, and service. This role involves menu planning, cost control, staff training, and maintaining hygiene and safety standards in accordance with company policies and industry regulations.Key Responsibilities1. Culinary Operations<ul><li>Plan, develop, and implement innovative menus aligned with market trends and customer preferences.</li><li>Supervise all kitchen operations, including food preparation, cooking, and presentation.</li><li>Ensure consistency in taste, quality, and portion control across all food outlets.</li><li>Oversee special events, banquets, and catering services.</li></ul>2. Leadership &amp; Staff Management<ul><li>Recruit, train, and develop kitchen staff to ensure high performance and teamwork.</li><li>Conduct regular performance evaluations and provide coaching and feedback.</li><li>Create staff schedules to ensure optimal coverage and productivity.</li></ul>3. Cost Control &amp; Inventory Management<ul><li>Manage food and labor costs within budgeted targets.</li><li>Monitor inventory, purchasing, and waste control to ensure cost efficiency.</li><li>Work with suppliers to ensure high-quality ingredients and negotiate favorable terms.</li></ul>4. Quality, Hygiene &amp; Safety<ul><li>Enforce strict adherence to food safety, sanitation, and hygiene standards (HACCP or equivalent).</li><li>Conduct regular kitchen inspections to ensure compliance with local health regulations.</li><li>Ensure proper maintenance and cleanliness of kitchen equipment and facilities.</li></ul>5. Collaboration &amp; Reporting<ul><li>Work closely with management, restaurant teams, and service staff to ensure smooth coordination.</li><li>Participate in menu engineering, pricing, and food cost analysis.</li><li>Prepare regular reports on kitchen performance, expenses, and improvement initiatives</li></ul>Job Type: Full-time

EXECUTIVE CHEF

Position SummaryThe Bellboy is responsible for providing courteous, professional, and efficient assistance to guests upon arrival and departure. This includes handling luggage, escorting guests to rooms, delivering messages or packages, and ensuring a smooth and pleasant guest experience.Key Responsibilities1. Guest Assistance<ul><li>Greet guests warmly upon arrival and assist with unloading luggage from vehicles.</li><li>Escort guests to their rooms, explain room features, and provide hotel information.</li><li>Handle guests&rsquo; luggage efficiently during check-in and check-out.</li><li>Assist guests with directions, transportation arrangements, and general inquiries.</li></ul>2. Luggage &amp; Deliveries<ul><li>Safely store and retrieve luggage in the luggage room as required.</li><li>Deliver packages, messages, or amenities to guest rooms promptly and accurately.</li><li>Ensure guests&rsquo; belongings are handled with care and confidentiality.</li></ul>3. Lobby &amp; Entrance Management<ul><li>Maintain cleanliness and order in the lobby and entrance areas.</li><li>Assist in keeping the main entrance clear and welcoming for arriving and departing guests.</li><li>Coordinate with the front desk and concierge for guest arrivals and departures.</li></ul>4. Guest Service &amp; Communication<ul><li>Provide courteous and prompt assistance at all times.</li><li>Respond to guest requests professionally and ensure timely follow-up.</li><li>Report any guest concerns or maintenance issues to the front office immediately.</li></ul>5. Safety &amp; Procedures<ul><li>Adhere to hotel safety and security procedures at all times.</li><li>Ensure all guest luggage is properly tagged and tracked.</li><li>Assist during emergencies by following evacuation and safety protocols</li></ul>Job Type: Full-time

BELLBOY

Job Title: AccountantJob Summary: We are seeking a detail-oriented and experienced Accountant to manage financial transactions, ensure compliance with accounting standards, and provide accurate financial reporting. The ideal candidate will play a key role in supporting the company&rsquo;s financial health and decision-making processes.Key Responsibilities:<ul><li>Prepare, examine, and analyze financial statements, records, and reports.</li><li>Ensure accuracy and compliance with applicable laws, regulations, and accounting standards.</li><li>Manage accounts payable and receivable, payroll, and general ledger entries.</li><li>Reconcile bank statements and oversee cash flow management.</li><li>Assist in budgeting, forecasting, and financial planning.</li><li>Support internal and external audits by providing required documentation.</li><li>Monitor expenses and identify cost-saving opportunities.</li><li>Maintain proper filing of financial documents and records.</li><li>Prepare tax returns and ensure timely submission.</li><li>Collaborate with management to provide financial insights and recommendations.</li></ul>Job Type: Full-time

ACCOUNTANT

Join THE PALAVRA RESORT W.L.L and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.