F&B Team leader

Job Summary

The F&B Team Leader is responsible for supervising daily operations across all Food & Beverage outlets, ensuring exceptional service quality, smooth workflow, and adherence to company standards. The role supports the F&B management team by coordinating staff, managing customer service, and maintaining operational efficiency.

Key ResponsibilitiesOperations Management

• Oversee daily F&B service operations to ensure consistency and quality.
• Ensure all outlets comply with hygiene, safety, and sanitation standards.
• Monitor inventory levels and assist with stock control and ordering.
• Ensure proper setup of dining, bar, and service areas before each shift.

Team Supervision

• Lead, motivate, and guide F&B staff to deliver excellent service.
• Provide on-the-job training and support to new team members.
• Assign tasks, schedule shifts, and ensure proper staffing levels.
• Conduct briefings before each shift to communicate goals, updates, and service standards.

Customer Service

• Ensure guests receive high-quality service and respond promptly to concerns or complaints.
• Monitor guest satisfaction and take corrective actions when necessary.
• Support service during busy periods to maintain smooth operations.

Administrative Duties

• Assist with reporting, record-keeping, and daily sales summaries.
• Support the F&B Manager with staff performance evaluations.
• Help implement policies, procedures, and operational improvements

Job Type: Full-time