Qureos Mentor

The Planet Group

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 Customer Care Associate
 
 
 
 Contract
 
 
 On site- Bedford, MA
 
 
 Pay rate: $20-26
 
 
 
 
 
 
 Must Haves:
 
 
 
 2+ years of order entry/order administration experience or phone operations/call center customer service experience
 
 
 Experience with a CRM ( Oracle or SAP preferred)
 
 
 Microsoft Office
 
 
 Ability to work with customers
 
 
 
 
 
 
 
 Plus:
 
 
 
 Manufacturing industry
 
 
 Return experience
 
 
 
 
 
 
 Job description:
 
 
 
 The main function of this position is supporting our NA sales team by managing accounts and facilitating the customer returns process.
 
 
 
 
 
 
 Primary Responsibilities
 
 
 
 Respond to incoming inquiries from regional sales personnel and customers timely
 
 
 Process Orders using Oracle R12
 
 
 Process Returned Material Authorizations (RMA&rsquo;s) using Oracle R12
 
 
 Review product backlog with Operations and ensure regional team members and customers have current delivery information
 
 
 Manage customer escalations working directly with Operations
 
 
 Process standard and custom product quotations for repairs
 
 
 Preparing RMA shipments in Order Review to ship to customers
 
 
 Resolve customer billing discrepancies by working directly with Accounts Receivable
 
 
 Maintain customer files with sales contracts and other information
 
 
 Perform other additional sales support, order entry and customer service responsibilities
 
 
 Processing credit memos for customer&rsquo;s refund requests
 
 
 Support new initiatives when new options are available to where it would appropriately support customer&rsquo;s needs
 
 
 Track shipment status of orders
 
 
 Other duties as assigned or aligned with Customer Care role
 
 
 
 
 
 
 Required Experience, Education, Skills and Competencies
 
 
 
 3+ years of customer service experience
 
 
 Must be proficient with Microsoft Office Software (Outlook, Excel, Word and PowerPoint)
 
 
 Previous experience with Oracle R12 or SAP preferable
 
 
 Excellent written and verbal communication skills - demonstrated ability of using tact and diplomacy
 
 
 Strong organizational skills - a multitasker
 
 
 A process oriented, detailed, methodical, investigator
 
 
 Demonstrated ability of having a sense of urgency and getting back to customers in a timely fashion
 
 
 Ability to work with minimal supervision
 
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Customer Care Associate

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 Norfolk, VA. Onsite 5 Days a Week
 
 
 
 
 
 $125000-$140000+ Bonus. Seeking General Manager who has Managed large teams of 30-50 Repair Technicians for a Repair Services Company (Experience in a Services business that has technicians (HVAC, Irrigation, plumbing, Refrigeration, Facility Maintenance or commercial kitchen repair services industry or another that may not be mentioned here-MUST HAVE)
 
 
 
 
 
 A detailed description will be provided to qualified applicants based on the Must Haves of the role. DM here or Call 781-530-3114 OR email sean.wahl@theplanetgroup.com
 
 
 
 
 
 General Manager
 
 
 Direct Hire
 
 
 Onsite, 5 days
 
 
 
 
 
 Must:
 
 
 3-5+ years in a leadership role within a high paced business services company
 
 
 Managing Supervisors
 
 
 Experience managing P&amp;L operations
 
 
 Any Repair Industry
 
 
 
 
 
 We are seeking a General Manager to lead a field service operation. This role carries full P&amp;L responsibility and oversees daily operations, financial performance, customer experience, and team development.
 
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General Manager-Norfolk

Join The Planet Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Planet Group

About Company

Customer Care Associate

General Manager-Norfolk