Abrar Admin

The Queen's Medical Center

<div>RESPONSIBILITIES<div> 
I. JOB SUMMARY/RESPONSIBILITIES: 
<ul><li>As an initial and final point of contact, the Guest Services Representative (GSR) represents the brand and image of The Queen&rsquo;s Medical Center - Manamana and The Queen&rsquo;s Health System (QHS) using the CARE values of Compassion, Aloha, Respect and Excellence, and AIDET methodologies.</li><li>In partnership with Volunteers, Lobby Staff, Environmental Services and Security, maintains a welcoming lobby experience with a priority focused on safety, service excellence and attention to detail.</li><li>In a warm and friendly manner, provides patients and visitors with general information, escorting and wayfinding support, and assistance with patient/visitor complaints, problems, or special needs.</li></ul> 
II. TYPICAL PHYSICAL DEMANDS: 
<ul><li>Sitting, finger dexterity, seeing, hearing, speaking.</li><li>Frequent: standing, walking, lifting, pushing and carrying usual weight up to 25 pounds, pushing/pulling patient in wheel chair up to 25 pounds of force, stooping/bending, climbing stairs, walking on uneven ground, twisting body, reaching above, at or below shoulders, repetitive arm/hand motion and frequent gripping of an object.</li></ul> 
III. TYPICAL WORKING CONDITIONS: 
<ul><li>Not substantially subjected to adverse environmental conditions.</li></ul> 
IV. MINIMUM QUALIFICATIONS: 
A. EDUCATION/CERTIFICATION AND LICENSURE: 
<ul><li>High School diploma or equivalent.</li></ul> 
B. EXPERIENCE: 
<ul><li>Ability to deal effectively with internal and external customers.</li><li>Ability to communicate effectively in English, both orally and in writing.</li><li>Knowledge of Microsoft Office applications, i.e. Word and Outlook.</li><li>Prior customer service experience in a hospital or hospitality setting preferred.</li></ul></div>
Equal Opportunity Employer / Disability / Vet 
Your Health. Our Legacy 
Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai&lsquo;i. 
Our Values: 
Compassion guides our actions 
Aloha inspires us in all that we do 
Respect and understanding are essential for the dignity of all 
Excellence is our quest</div>

Guest Services Representative - Patient Relations_QMCP (Call-In, Shift Varies)

<div>RESPONSIBILITIES<div> 
Effective Date: 05/24 
 
I. JOB SUMMARY/RESPONSIBILITIES: 
<ul><li>Plans, develops, implements, and coordinates activities for designated programs to ensure:
</li></ul>o Delivery of high-quality patient care and services
 
o Effective planning and coordination of resources
 
o Compliance with contractual, regulatory and accreditation requirements
 
o Achievement of program goals and objectives
 
o Staff education and training 
<ul><li>Responsible for educational programs at The Queen&rsquo;s Medical Center &ndash; Kahi Mohala (QMC-KM). Serves as on-site coordinator for learning activities and liaises with system content experts to ensure alignment with system processes while meeting specialty/site-specific needs.</li><li>Serves as consultant and resource within specialty area(s), providing clinical and technical guidance and contributing to continuous quality improvement activities.</li></ul> 
II. TYPICAL PHYSICAL DEMANDS: 
<ul><li>Essential: finger dexterity, seeing, hearing, and speaking.
</li><li>Frequent: walking, standing, sitting.
</li><li>Occasional: lifting up to &frac12; pound static gripping of an object for prolonged periods stooping/bending, climbing stairs, walking on uneven ground, lifting and carrying usual weight of 1 pound up to 5 pounds, reaching above, at and below shoulder level, pushing and pulling up to 3 pounds of force.</li><li>Infrequent: kneeling, pushing and pulling up to 35 pounds, horizontal, lifting/carrying up to 30 pounds, floor to waist up to 30 pounds, waist to shoulder up to 5 pounds, and bending.</li></ul> 
III. TYPICAL WORKING CONDITIONS: 
<ul><li>Not substantially subjected to adverse environmental conditions.</li><li>Exposed to both inside and outside environmental conditions.</li><li>Exposed to moving mechanical parts, chemicals, communicable diseases, and body fluids.</li><li>Working environment is sometimes stressful due to workload.</li><li>Frequently works on multiple tasks and priorities at one time.</li></ul> 
IV. MINIMUM QUALIFICATIONS: 
A. EDUCATION/CERTIFICATION AND LICENSURE: 
<ul><li>Bachelor&rsquo;s degree in Nursing.</li><li>Master&rsquo;s degree or Doctoral degree in Nursing or related health field preferred.</li><li>Current Hawaii State license as a Registered Nurse.</li></ul>
? Certification in the specialty area of practice preferred.
 
<ul><li>Must meet and maintain credentialing requirements with the State of Hawaii Child &amp; Adolescent Mental Health Division (CAMHD).</li><li>Current BLS certification.</li></ul> 
B. EXPERIENCE: 
<ul><li>Three (3) years recent nursing experience in behavioral health.</li><li>One (1) year experience in an education or leadership position preferred.</li><li>Excellent written and verbal communication skills.</li><li>Ability to lead interdisciplinary teams and manage projects/programs.</li><li>Familiarity with specialty-area requirements (i.e. CAMHD, TJC) preferred.</li></ul></div>
Equal Opportunity Employer / Disability / Vet 
Your Health. Our Legacy 
Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai&lsquo;i. 
Our Values: 
Compassion guides our actions 
Aloha inspires us in all that we do 
Respect and understanding are essential for the dignity of all 
Excellence is our quest</div>

Clinical Coordinator - Kahi Mohala Behavioral Health Services (Full Time, 40, Day)

Join The Queen's Medical Center and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Queen's Medical Center

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Guest Services Representative - Patient Relations_QMCP (Call-In, Shift Varies)

Clinical Coordinator - Kahi Mohala Behavioral Health Services (Full Time, 40, Day)