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The Telaxy Pvt.Ltd

<ul><li>Job Title: Inbound Customer Care Representative (UK Market)</li><li>Company: The Telaxy Call Centre Pvt Ltd</li><li>Location: Gulberg Greens Islamabad, Pakistan</li></ul>*<ul><li>Are you an experienced customer care professional with a background in UK-based taxi services? The Telaxy Call Centre, an official partner for leading UK taxi companies, is expanding its team in Islamabad and looking for talented individuals like you!</li></ul>*<ul><li>About the Role:</li><li>As an Inbound Customer Care Representative,you will be the first point of contact for our UK clients, providing exceptional service and managing their travel needs efficiently. This is a full-time, on-site position with competitive compensation and performance-based bonuses.</li></ul>*<ul><li>Key Responsibilities:</li></ul>*<ul><li>&middot; Handle inbound calls from UK customers in a professional and friendly manner.</li><li>&middot; Efficiently manage airport transfers, local taxi bookings, and service inquiries.</li><li>&middot; Accurately process bookings via phone, email, and online systems using client-provided software.</li><li>&middot; Provide accurate price quotations and resolve customer queries effectively.</li><li>&middot; Dispatch jobs to drivers promptly and in line with company procedures.</li><li>&middot; Liaise with clients, colleagues, and drivers to ensure seamless service delivery.</li></ul>*<ul><li>Who You Are (Requirements):</li></ul>*<ul><li>&middot; Minimum 2 years of experience in a UK-based taxi/cab call center is essential.</li><li>&middot; Excellent communication skills with a clear and neutral British accent.</li><li>&middot; Proven experience in customer service and conflict resolution.</li><li>&middot; Proficiency with taxi booking software, preferably iCabbi or Autocab.</li><li>&middot; A problem-solver with the ability to multitask in a fast-paced environment.</li><li>&middot; Reliable, punctual, and flexible to work according to the shift schedule (including limited night shifts).</li></ul>*<ul><li>We Offer:</li></ul>*<ul><li>&middot; Salary: Rs 100,000 - Rs 150,000 per month</li><li>&middot; Additional Benefits: Night Shift Allowance, Performance (Q/A) Bonus, and On-Time Bonus.</li><li>&middot; Job Type: Full-time, Contract</li></ul>*<ul><li>How to Apply:</li><li>Experienced candidates are encouraged to apply for an interview.</li></ul>*<ul><li>Please bring a hard copy of your CV to the interview at the following address:</li><li>Bashir Arcade,2nd Floor, Street 12, Near Husnain Karamain Masjid, Bhatti Society Main Service Road, Gulberg Greens, Islamabad.</li></ul>*<ul><li>Contact for Inquiries:</li><li>&#8234;&#8234;+92-334-898-4483&#8236;&#8236;</li><li>&#8234;&#8234;+92-051-877-7809&#8236;&#8236;</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

We Are Hiring Experienced Inbound Customer Care Representatives.

Join The Telaxy Pvt.Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Telaxy Pvt.Ltd

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We Are Hiring Experienced Inbound Customer Care Representatives.

We Are Hiring Experienced Inbound Customer Care Representatives.