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The urban Advisors LLC

Job TitleCall Center Agent &ndash; Real EstateLocationDubai, UAEJob TypeFull-timeJob SummaryWe are looking for a Call Center Agent to handle inbound and outbound calls related to real estate inquiries. The role involves qualifying leads, providing basic project information, scheduling site visits, and supporting the sales team to convert prospects into clients.Key ResponsibilitiesCall Handling &amp; Lead Management<ul><li>Handle inbound calls from property portals, ads, and marketing campaigns</li><li>Make outbound calls to generated leads and database clients</li><li>Qualify leads based on budget, location, property type, and buying timeline</li><li>Explain basic details of off-plan and ready properties</li><li>Schedule site visits, meetings, and follow-ups for sales consultants</li></ul>Customer Support<ul><li>Answer customer queries professionally and promptly</li><li>Maintain a positive, helpful, and persuasive communication style</li><li>Follow up with clients via calls, WhatsApp, SMS, and email</li></ul>CRM &amp; Reporting<ul><li>Update lead information accurately in the CRM system</li><li>Track call outcomes, follow-ups, and appointment status</li><li>Submit daily/weekly call and lead conversion reports</li></ul>Compliance &amp; Process<ul><li>Follow company scripts, call quality standards, and RERA compliance guidelines</li><li>Maintain confidentiality of client data</li></ul>Skills &amp; RequirementsRequired<ul><li>1&ndash;3 years experience in call center / telesales / real estate calling</li><li>Excellent English communication skills (Arabic/Hindi is a plus)</li><li>Strong persuasion and negotiation skills</li><li>Ability to handle high call volumes</li><li>Basic knowledge of Dubai real estate (off-plan, payment plans, commissions)</li><li>Familiar with CRM systems (HubSpot, Zoho, Salesforce, etc.)</li></ul>Preferred<ul><li>Experience with property portals (Bayut, Property Finder, Dubizzle)</li><li>Understanding of Dubai developers &amp; projects</li><li>Target-oriented mindset</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of calls made/received daily</li><li>Qualified leads generated</li><li>Appointments/site visits scheduled</li><li>Lead-to-appointment conversion ratio</li><li>Follow-up effectiveness</li></ul>Working Hours<ul><li>6 days a week</li><li>Shift-based (depending on campaign)</li></ul>Compensation &amp; Benefits<ul><li>Fixed salary + performance-based incentives</li><li>Visa &amp; medical insurance (as per UAE labor law)</li><li>Career growth into Sales Consultant / Relationship Manager roles</li></ul>Job Type: Full-timePay: AED1,000.00 - AED2,500.00 per month

Call Centre Agent

The Property Consultant will support clients in both the resale (secondary) market and the off-plan property market. will act as a trusted advisor &mdash; educating buyers, sellers, investors and landlords &mdash; matching them with suitable opportunities, negotiating terms, managing documentation and ensuring a seamless transaction experience.Key Responsibilities<ul><li>Prospect for new business: generate leads through cold-calling, networking, referrals, marketing campaigns and events. (See examples of lead generation duties).</li><li>Acquire property listings for resale (&ldquo;secondary market&rdquo;) by engaging with owners/landlords, performing market appraisals, and listing properties.</li><li>Promote and sell off-plan units/projects: stay up to date with developers, payment plans, launch details and investment potential; present these to clients.</li><li>Conduct viewings (for resale) or project briefings (for off-plan), explain features, benefits, community information, investment metrics or rental yield as relevant.</li><li>Negotiate terms and conditions between buyers &amp; sellers (secondary), or buyers &amp; developers (off-plan); ensure fair outcomes and follow-through.</li><li>Build and maintain strong relationships with clients (buyers, investors, sellers, landlords) to facilitate repeat business and referrals.</li><li>Participate in developer launches, client meetings, marketing activities and open houses.</li></ul>Job Types: Full-time, Permanent, Fresher

Property Consultant

Join The urban Advisors LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The urban Advisors LLC

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Call Centre Agent

Property Consultant