Abrar Admin

TLCx

Who We Are: At TLCx, we do things a little differently. We don't just clock in and out, we're a team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference. Every conversation we have isn&rsquo;t just about answering questions or closing a sale; it&rsquo;s about creating an experience that leaves our customers feeling heard, valued, and excited about the journey ahead. If you&rsquo;re looking for a workplace where your personality matters just as much as your skills&mdash;and where your work has a real impact&mdash;you&rsquo;ve found the right place.What You&rsquo;ll Do: As a Customer Service &amp; Sales Associate, you&rsquo;ll be the voice of our company, engaging with customers through phone, email, and chat to provide top-notch service and sales support. Your goal? To not just meet expectations but to exceed them, turning everyday interactions into lasting relationships. Whether you're helping someone find the perfect solution, resolving an issue with a smile, or promoting a quality product/service that will make a difference in their life, your role is essential to our success&mdash;and theirs.Your Day-to-Day:<ul><li>Engage with customers to provide an unforgettable experience through positive, solution-focused interactions.</li><li>Handle inbound and outbound calls, emails, and chats with energy, professionalism, and personality.</li><li>Identify customer needs and provide tailored recommendations to drive sales and satisfaction.</li><li>Troubleshoot concerns, resolve issues efficiently, and ensure every customer feels supported.</li><li>Work collaboratively with a team that feels more like friends and family than coworkers.</li><li>Stay sharp by keeping up with product knowledge, promotions, and best practices.</li><li>Hone in on sales skills and top-level consultative approaches</li></ul>What We&rsquo;re Looking For:<ul><li>A positive, can-do attitude and a genuine love for helping people.</li><li>Excellent communication skills&mdash;both verbal and written.</li><li>The ability to think on your feet and adapt to a fast-paced, ever-changing environment.</li><li>Sales experience is a plus, but a passion for connecting with people is a must.</li><li>A team player who thrives on camaraderie, collaboration, and a little friendly competition.</li><li>Problem-solving skills with the drive to go above and beyond for customers.</li></ul>Why You&rsquo;ll Love It Here:<ul><li>A fun, supportive, and dynamic work environment where individuality is celebrated.</li><li>Competitive pay, performance incentives, and growth opportunities&mdash;because your success matters.</li><li>Comprehensive training to help you reach new heights.</li><li>Work that feels meaningful&mdash;you&rsquo;re not just answering calls; you&rsquo;re making someone&rsquo;s day.</li><li>Regular team events, celebrations, and a culture that actually feels like family.</li></ul>Are you ready to be part of something bigger? Apply today and let&rsquo;s make a difference&mdash;one experience at a time!Job Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: Remote

Customer Experience Representative-Dominican Republic

Who We Are: At TLCx, we do things a little differently. We&rsquo;re not just another call center&mdash;we&rsquo;re a family. A team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference. Every training session, workshop, and coaching moment isn&rsquo;t just about improving skills; it&rsquo;s about empowering people to be their best, both professionally and personally. If you&rsquo;re looking for a workplace where your expertise and mentorship can create a lasting impact, you&rsquo;ve found the right place.What You&rsquo;ll Do: As a Call Center Trainer, you&rsquo;ll be responsible for equipping our Customer Service &amp; Sales Associates with the knowledge, confidence, and skills they need to excel in their roles. From onboarding new hires to refining the expertise of seasoned team members, your training sessions will be engaging, informative, and full of energy. You&rsquo;ll play a key role in shaping the future of our workforce&mdash;one learning experience at a time.Your Day-to-Day:<ul><li>Develop and deliver engaging trainings for new and existing call center employees.</li><li>Conduct workshops, coaching sessions, and refresher courses to enhance team performance.</li><li>Create and update training materials to align with company goals and industry best practices.</li><li>Monitor employee progress and provide individualized coaching as needed.</li><li>Collaborate with supervisors and managers to identify training needs and opportunities.</li><li>Foster a fun and supportive learning environment that encourages growth and development.</li><li>Stay up to date with industry trends to ensure training remains relevant and impactful.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience in training, coaching, or instructional design in a call center or customer service environment.</li><li>Excellent communication and presentation skills.</li><li>A passion for teaching, mentoring, and developing talent.</li><li>Adaptability to different learning styles and paces.</li><li>Strong problem-solving and organizational abilities.</li><li>A positive, high-energy attitude that inspires and motivates others.</li></ul>Why You&rsquo;ll Love It Here:<ul><li>A fun, supportive, and dynamic work environment where individuality is celebrated.</li><li>Competitive salary, performance incentives, and career growth opportunities.</li><li>Comprehensive training and professional development programs.</li><li>The opportunity to make a lasting impact by shaping the future of our team.</li><li>Regular team events, celebrations, and a culture that truly feels like family.</li></ul>Are you ready to train, inspire, and transform? Apply today and be part of something bigger&mdash;where your guidance helps create success, one associate at a time!Job Type: Full-timePay: $45,656.96 - $54,984.73 per yearWork Location: In person

Call Center Trainer

Join TLCx and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TLCx

About Company

Customer Experience Representative-Dominican Republic

Call Center Trainer