Qureos Mentor

TMC STREAMING INC.

About Us: We manage five thriving streaming channels dedicated to Pok&eacute;mon merchandise&mdash;selling collectibles, cards, accessories, and exclusive drops. Our audience is passionate and fast-growing, and we pride ourselves on a fun, community-driven shopping experience.Position Summary: We&rsquo;re looking for a reliable, empathetic Customer Service Representative to handle customer inquiries, complaints, refunds, and post-sale issues across all channels. The ideal candidate will have excellent communication skills, strong attention to detail, and a genuine interest in the Pok&eacute;mon community.Responsibilities:<ul><li>Respond promptly to customer messages, comments, and emails across all streaming platforms.</li><li>Process refunds, exchanges, and order adjustments accurately.</li><li>Resolve complaints with professionalism and patience while maintaining brand reputation.</li><li>Track and report recurring customer issues to improve operations.</li><li>Collaborate with the fulfillment and streaming teams to ensure accurate order updates.</li><li>Maintain records of communication and resolutions.</li></ul>Requirements:<ul><li>Previous experience in customer service or e-commerce support preferred.</li><li>Excellent written and verbal communication skills.</li><li>Comfortable using online chat, email, and order management platforms.</li><li>Organized, dependable, and able to multitask under time pressure.</li><li>Interest in Pok&eacute;mon or trading card culture is a plus.</li></ul>Benefits:<ul><li>Flexible hours and remote work.</li><li>Employee discounts on products.</li><li>Opportunity to grow with a fast-expanding brand.</li><li>Supportive team culture for fans and professionals alike.</li></ul>Pay: $17.00 - $18.00 per hourWork Location: In person

Customer Service Representative – Pokémon Product Channels

Join TMC STREAMING INC. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TMC STREAMING INC.

About Company

Customer Service Representative – Pokémon Product Channels