Customer Service Representative – Pokémon Product Channels

About Us:
We manage five thriving streaming channels dedicated to Pokémon merchandise—selling collectibles, cards, accessories, and exclusive drops. Our audience is passionate and fast-growing, and we pride ourselves on a fun, community-driven shopping experience.

Position Summary:
We’re looking for a reliable, empathetic Customer Service Representative to handle customer inquiries, complaints, refunds, and post-sale issues across all channels. The ideal candidate will have excellent communication skills, strong attention to detail, and a genuine interest in the Pokémon community.

Responsibilities:

• Respond promptly to customer messages, comments, and emails across all streaming platforms.
• Process refunds, exchanges, and order adjustments accurately.
• Resolve complaints with professionalism and patience while maintaining brand reputation.
• Track and report recurring customer issues to improve operations.
• Collaborate with the fulfillment and streaming teams to ensure accurate order updates.
• Maintain records of communication and resolutions.

Requirements:

• Previous experience in customer service or e-commerce support preferred.
• Excellent written and verbal communication skills.
• Comfortable using online chat, email, and order management platforms.
• Organized, dependable, and able to multitask under time pressure.
• Interest in Pokémon or trading card culture is a plus.

Benefits:

• Flexible hours and remote work.
• Employee discounts on products.
• Opportunity to grow with a fast-expanding brand.
• Supportive team culture for fans and professionals alike.

Pay: $17.00 - $18.00 per hour

Work Location: In person