Qureos Mentor

Touchstone Communications

Summary:We are seeking a highly skilled and motivated Final Expense Sales Trainer to lead the development, coaching, and performance improvement of our Final Expense sales team. The ideal candidate has strong product knowledge, excellent communication abilities, proven training experience, and a passion for building high-performing sales agents.Key ResponsibilitiesTraining &amp; Development<ul><li>Conduct onboarding and continuous training sessions for new and existing agents.</li><li>Deliver product training covering Final Expense insurance, underwriting basics, scripts, sales strategies, and compliance.</li><li>Coach agents on call flow, tone, objection handling, customer qualification, and closing techniques.</li><li>Create training materials, including scripts, call guides, cheat sheets, and role-play scenarios.</li></ul>Performance Coaching<ul><li>Monitor live calls and recorded calls; provide detailed feedback and action plans.</li><li>Identify skill gaps and design targeted coaching sessions.</li><li>Mentor low-performing agents and help build them into consistent producers.</li><li>Track performance metrics (transfers, conversions, QA scores) and ensure standards are met.</li></ul>Process &amp; Quality Assurance<ul><li>Ensure all agents follow company standards, scripts, compliance rules, and workflow.</li><li>Evaluate call quality and maintain alignment with campaign expectations.</li><li>Collaborate with supervisors and management to resolve performance and quality issues.</li></ul>Leadership &amp; Team Management<ul><li>Conduct regular team meetings, refresher trainings, and performance reviews.</li><li>Work closely with managers to design training strategies that boost productivity and retention.</li></ul>RequirementsExperience:<ul><li>Minimum 1&ndash;2 years of experience in Final Expense sales as a Senior Closer, Team Lead, or Sales Coach.</li><li>Strong troubleshooting and problem-solving mindset.</li></ul>Skills:<ul><li>Strong communication, leadership, and presentation skills.</li><li>Solid understanding of Final Expense products and underwriting criteria.</li><li>Expert in sales scripts, objection handling, and call-center workflow.</li><li>Ability to coach, motivate, and manage diverse personalities.</li></ul>Tools Knowledge:<ul><li>CRM usage, call monitoring tools, MS Excel and other important training documentation.</li><li>Knowledge of insurance Carriers , DNC , TCPA , understanding.</li></ul>Benefits:<ul><li>Gym Facility</li><li>Medical Insurance</li><li>Paid Leave</li><li>Provident Fund + EOBI</li><li>Training Programs</li><li>Market Competitive Salary + Lucrative Bonus</li><li>Transport for Females</li><li>Career Path</li></ul>Job Type: Full-timeWork Location: In person

Sales Trainer - Final Expense

Job ObjectiveHighly organized and detail-oriented in maintaining accurate financial records for the organization. Proven ability to process invoices, payments and reconcile accounts. Seeking a challenging position where he can utilize his expertise to contribute to the financial stability of a growing company.Key ResponsibilitiesWork closely with finance team to keep track of revenue, expenses, funds and taxes, as well as producing financial reports and ensure legal requirements compliance, process accounts payable/receivable.<ul><li>Maintain receipts, records, and vouchers for all the business transactions.</li><li>Record day-to-day financial transactions and complete the posting process.</li><li>Process invoices/vendor payment after the approval of concerned supervisor.</li><li>Record accounts payable and accounts receivable.</li><li>Maintain petty cash and cheque books.</li><li>Prepare reconcile of all bank accounts on monthly basis.</li><li>Track company bank accounts, deposits, and balances; report regularly to management.</li><li>Track vendor invoices, make accurate and timely invoices and other due payments, get approval where necessary, and identify and report inaccuracies/variances.</li><li>Balances general ledger by preparing a trial balance; reconciling entries.</li><li>Prepare company tax challans including payroll and other appropriate business taxes.</li><li>Prepare EOBI &amp; Social Security challans.</li><li>Update fix assets register.</li><li>Use knowledge of local laws to comply with reporting requirements.</li><li>Collaborate with other accounting and finance team members.</li><li>Maintains historical records by filing documents.</li></ul>Knowledge, Skills, Abilities &amp; Other attributesEducation<ul><li>Bachelor&rsquo;s degree in accounting/finance or a relevant field (CA/ACCA/CPA Inter Level)</li><li>Knowledge of computer skills, including Microsoft Excel.</li></ul>Skills<ul><li>Understanding of accounting principles, such as double-entry bookkeeping, journalizing, and financial statements.</li><li>Strong attention to detail.</li><li>Excellent organizational and time management skills.</li><li>Basic computer skills (Intermediate level).</li><li>Must be able to communicate effectively with both written and verbal.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Willing to work in a night shift</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>relevant: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Finance Executive

Summary:The Customer Success Manager will be responsible for building strong relationships with customers, ensuring their satisfaction, and driving long-term value from our services. This role focuses on customer retention, growth, and advocacy by proactively managing customer needs and aligning them with business goals.Key Responsibilities:1. Customer Relationship Management:<ul><li>Serve as the primary point of contact for assigned customers.</li><li>Develop deep understanding of customer goals, challenges, and business processes.</li><li>Build trust and rapport to foster long-term partnerships.</li></ul>2. Onboarding &amp; Adoption:<ul><li>Guide new customers through onboarding and product implementation working side by side with Operations Director.</li><li>Ensure smooth transition from sales to success.</li><li>Drive service adoption and usage through training and support.</li></ul>3. Retention &amp; Growth:<ul><li>Monitor customer health metrics and proactively address risks.</li><li>Identify upsell and cross-sell opportunities by conducting weekly connects with all clients and having quarterly CX reviews.</li><li>Collaborate with Sales and Business Development teams to support renewals and expansion into new business lines and segments of the workflow.</li></ul>4. Advocacy &amp; Feedback:<ul><li>Collect and relay customer feedback to internal teams.</li><li>Advocate for customer needs in operations team, quality team, learning and development team resulting in service improvements.</li><li>Encourage customer participation in case studies, testimonials, and reference programs.</li></ul>5. Reporting &amp; Insights:<ul><li>Maintain accurate records of customer interactions and status.</li><li>Provide regular reports on customer satisfaction, churn, and engagement.</li><li>Use data to identify trends and recommend strategic improvements.</li></ul>Requirements: <ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.</li><li>3+ years of experience in customer success, account management, or related roles.</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to manage multiple accounts and prioritize effectively.</li><li>Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.</li></ul>Benefits<ul><li>Gym Facility</li><li>Medical Insurance</li><li>Paid Leave</li><li>Provident Fund + EOBI</li><li>Training Programs</li><li>Market Competitive Salary + Lucrative Bonus</li><li>Transportation Allowance</li><li>Career Path</li></ul>Job Type: Full-timeWork Location: In person

Customer Success Manager

We are seeking an experienced and customer-focused Travel Consultant to join our team. The ideal candidate will have prior experience working as a Travel Agent, excellent communication skills, and a strong passion for delivering exceptional travel planning services. This role involves advising clients, creating customized travel itineraries, and managing end-to-end travel bookings.Key Responsibilities<ul><li>Consult with clients to understand their travel preferences, budgets, and requirements</li><li>Design and recommend customized travel itineraries</li><li>Book flights, hotels, car rentals, tours, and travel insurance</li><li>Provide accurate information on visas, travel documents, and destination requirements</li><li>Manage changes, cancellations, and special travel requests</li><li>Build and maintain long-term client relationships</li><li>Stay updated on travel trends, airline policies, and industry regulations</li><li>Resolve customer concerns in a professional and timely manner</li></ul>Requirements (skills and qualifications)<ul><li>Proven experience as a Travel Agent or Travel Consultant</li><li>Excellent verbal and written communication skills</li><li>Strong customer service and interpersonal skills</li><li>Ability to multitask and manage multiple bookings efficiently</li><li>Strong attention to detail and organizational skills.</li></ul>Job Type: Full-timeExperience:<ul><li>Travel Industry: 1 year (Required)</li></ul>Work Location: In person

Travel Consultant

About the Role:We are looking for an experienced React.js Developer to join our frontend engineering team. You will drive the development of our core web applications using Next.js 16, ensuring they are fast, scalable, and SEO-optimized. You will work closely with product and design teams to build pixel-perfect interfaces while maintaining strict standards for code quality, accessibility, and Core Web Vitals.Key Responsibilities:<ul><li>Next.js 16 Architecture: Build and maintain scalable web applications using the latest Next.js 16 features, including the App Router, React Server Components (RSC), and Server Actions.</li><li>Performance Optimization: Architect for speed by implementing code-splitting, lazy loading, image optimization, and caching strategies to ensure excellent Core Web Vitals (LCP, CLS, INP).</li><li>Technical SEO: Implement advanced SEO strategies, including dynamic metadata generation, structured data (JSON-LD), semantic HTML, and Open Graph tags.</li><li>UI/UX Implementation: Translate high-fidelity Figma/Sketch designs into responsive, pixel-perfect, and accessible (WCAG compliant) interfaces.</li><li>API Integration: Robustly integrate with RESTful and GraphQL APIs, managing authentication flows (JWT/OAuth) and efficient data fetching.</li><li>Testing &amp; Quality: Ensure application stability through unit and integration testing (Jest/React Testing Library) and participate in code reviews.</li></ul>Required Qualifications:<ul><li>React &amp; Next.js Core: Strong mastery of React.js fundamentals and Next.js 16 proficiency (App Router, SSR, SSG, ISR). Deep understanding of state management libraries.</li><li>Frontend Engineering &amp; Performance: Advanced JavaScript proficiency (ES6+). Proven experience in performance tuning and SEO expertise (search crawler rendering, Metadata API).</li><li>UI/UX &amp; Styling: Expertise in HTML5, CSS3, Tailwind CSS, Material UI, or Styled Components.</li><li>Tooling &amp; DevOps: Version control (Git/GitHub), build tools (Vite, Turborepo), and CI/CD pipelines.</li></ul>Preferred Skills:<ul><li>TypeScript (strongly preferred).</li><li>Headless CMS platforms (Contentful, Sanity, Strapi).</li><li>Edge Middleware and serverless functions.</li><li>WCAG 2.1 standards.</li></ul>Job Type: Full-timeExperience:<ul><li>React &amp; Next.js Core: 3 years (Required)</li><li>UI/UX: 3 years (Required)</li><li>CI/CD pipelines.: 3 years (Required)</li><li>Headless CMS platforms : 3 years (Required)</li></ul>Work Location: In person

Senior React.js Developer (Next.js Specialist)

About the Role:We are seeking a highly skilled Backend Developer to architect and scale our server-side infrastructure. You will build high-performance APIs using Node.js/Express, manage MongoDB data flows, and orchestrate cloud deployment on AWS using ECS and Serverless technologies.Key Responsibilities:<ul><li>API Development: Design and maintain scalable RESTful and GraphQL endpoints.</li><li>AWS Cloud Architecture: Manage containerized applications via AWS ECS/Fargate and serverless functions via AWS Lambda/API Gateway.</li><li>Database Optimization: Design efficient MongoDB schemas and aggregation pipelines.</li><li>Infrastructure &amp; DevOps: Manage EC2, S3, and CloudWatch. Build CI/CD pipelines to automate testing and deployment.</li><li>Security: Implement JWT/OAuth2, input validation, and rate limiting.</li></ul>Required Qualifications:<ul><li>Core Backend Engineering: Expert-level Node.js and proficiency in Express.js or NestJS. Experience with microservices.</li><li>AWS Cloud &amp; Containerization: Strong experience with Docker, AWS ECS, Lambda, and S3.</li><li>Database (MongoDB): Advanced knowledge of the MongoDB Aggregation Framework and Mongoose ODM.</li><li>Security &amp; Scaling: Implementation of secure auth strategies and experience designing systems for high concurrency.</li></ul>Preferred Skills:<ul><li>Infrastructure as Code (Terraform or AWS CDK).</li></ul>Job Type: Full-timeWork Location: In person

Senior Backend Developer (Node.js & AWS Specialist)

About the Role:We are looking for a talented React Native Developer to lead the development of our cross-platform mobile application, leveraging the Expo ecosystem to deliver high-performance user experiences on both iOS and Android.Key Responsibilities:<ul><li>Cross-Platform Development: Architect and maintain high-quality React Native applications using the Expo SDK.</li><li>Deep Linking &amp; Growth: Implement robust deep linking strategies using tools like Branch.io.</li><li>Analytics &amp; Monitoring: Integrate mobile analytics SDKs (Firebase, Amplitude, Segment) to track behavior and app stability.</li><li>Performance Optimization: Diagnose and fix bottlenecks to ensure smooth interactions (60fps).</li><li>DevOps &amp; Deployment: Manage the build and deployment pipeline using Expo EAS and CI/CD tools.</li></ul>Required Qualifications:<ul><li>React Native Expertise: Proficiency in JS/TS and the core React Native framework. Experience bridging native modules.</li><li>The Expo Ecosystem: Extensive experience with Expo SDK, Development Builds, and Expo EAS (OTA updates, push notifications).</li><li>Mobile Architecture &amp; Analytics: Experience with Universal Links, App Links, and instrumenting apps for event tracking and crash reporting.</li><li>Tooling: Proficiency with Git, CI/CD pipelines, and testing frameworks (Jest, Detox/Maestro).</li></ul>Job Type: Full-timeWork Location: In person

React Native Developer (Expo Specialist)

Join Touchstone Communications and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.