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Toyota of Fox Lake

<div><h2 class="jobSectionHeader"><b>Bilingual Service BDC Representative</b></h2>
<h3 class="jobSectionHeader"><b>Build Your Career with Bob Loquercio Auto Group</b></h3>
<p>
Award-Winning Bob Loquercio Auto Group is looking for a qualified, motivated, and self-sufficient individual to join our growing team! If you are a driven professional who thrives in a fast-paced environment and enjoys delivering exceptional customer service, we have the opportunity you&rsquo;ve been looking for.</p>
<p>
We are currently seeking a <b>Bilingual Service BDC Representative</b> to support our high-volume service department by assisting customers, scheduling appointments, and creating an outstanding customer experience from the very first interaction. The ideal candidate is professional, organized, customer-focused, and fluent in both English and Spanish.</p>
<h2 class="jobSectionHeader"><b>
What We&rsquo;re Looking For:</b></h2>
<p>
As a Bilingual Service BDC Representative, you will be responsible for handling inbound and outbound customer communications, responding to internet inquiries, scheduling service appointments, and maintaining strong customer relationships through effective follow-up and communication.</p>
<p>
The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to multitask while maintaining a positive and professional attitude.</p>
<h2 class="jobSectionHeader"><b>
Benefits:</b></h2>
<ul><li>Medical Plan</li>
<li>Dental Plan</li>
<li>Vision Plan</li>
<li>401(k) Savings Plan</li>
<li>Basic Life Insurance</li>
<li>Accident &amp; Critical Illness Insurance</li>
<li>Employee Discounts on Products and Services</li>
<li>Flexible Schedules</li>
<li>Work-Life Balance</li>
<li>Career Growth Opportunities</li>
</ul><h2 class="jobSectionHeader"><b>Responsibilities:</b></h2>
<ul><li>Respond promptly, professionally, and courteously to all customer inquiries via phone, email, text, and internet leads</li>
<li>Schedule and confirm service appointments for customers</li>
<li>Follow up with customers regarding missed appointments, declined services, and service reminders</li>
<li>Utilize scripts, CRM tools, and dealership workflows to ensure consistent customer service standards</li>
<li>Promptly and accurately enter all customer information into CRM software</li>
<li>Effectively manage inbound and outbound communication to maximize appointment retention and customer satisfaction</li>
<li>Work closely with service advisors and management to ensure smooth appointment flow and customer experience</li>
<li>Compile reports, forms, and other documentation in a timely manner</li>
<li>Maintain professionalism and ethical behavior in all customer interactions</li>
<li>Deliver an exceptional customer experience while representing the Bob Loquercio Auto Group brand</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications:</b></h2>
<ul><li>Bilingual in English and Spanish required</li>
<li>Previous BDC, call center, customer service, or automotive experience preferred</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to multitask in a fast-paced environment</li>
<li>Strong computer and CRM skills</li>
<li>Positive attitude with a team-oriented mindset</li>
<li>Reliable, organized, and self-motivated</li>
<li>Professional phone etiquette and customer service skills</li>
</ul>
<p>Join a company that values its employees, promotes growth from within, and provides the tools and support needed for success. Become part of the Bob Loquercio Auto Group team today!</p></div>

BDC Service Representative

Join Toyota of Fox Lake and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Toyota of Fox Lake

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BDC Service Representative