Qureos Mentor

<div>
 
 Job Title: Process Excellence Analyst
 
 
 Location: Hybrid , Teleperformance One Kattameya.
 
 
 Working Hours: 09:00 AM to 06:00 PM
 
 
 Work Week: Sunday to Thursday
 
 
 Reports To: Business Excellence Team
 
 
 
 
 
 *Position Overview:
 
 
 The job holder is responsible for assessing the effectiveness, accuracy, usefulness, and integrity of operational performance metrics and reports (Table F, TOPS, and BEST).
 
 
 
 
 
 *Key Responsibilities:
 
 
 
 
 
 &middot; Define Table F metrics for new programs (KCRPs, KSPs, satisfaction, client-required).
 
 
 &middot; Monitor, analyze, and report BEST and TOPS performance indicators, highlighting trends and improvement opportunities for internal stakeholders
 
 
 &middot; Align and finalize metrics with the Transition Department and client.
 
 
 &middot; Support setting metric targets based on COPC, client, and TP benchmarks.
 
 
 &middot; Request monthly Table F data from stakeholders.
 
 
 &middot; Validate data completeness, usability, and integrity; follow up on missing data.
 
 
 &middot; Update C-Issue, A-Issue, and Priority Matrix reports.
 
 
 &middot; Publish the finalized monthly Table F.
 
 
 &middot; Conduct semi-annual integrity audits of Table F data.
 
 
 &middot; Ensure consistent reporting practices across all LOBs.
 
 
 &middot; Recommend improvements in Table F data collection and definitions.
 
 
 &middot; Monitor COPC targets and assist in audit readiness activities.
 
 
 
 
 
 *Required Qualifications:
 
 
 *Educational Background &amp; Specific Training:
 
 
 
 
 
 1-Bachelor&rsquo;s Degree.
 
 
 2-Very Good English language.
 
 
 3-Six sigma yellow belt.
 
 
 
 
 
 *Technical Skills:
 
 
 1-Excellent communication and interpersonal skills
 
 
 2-Strategic thinking &amp; strong analytical skills
 
 
 3-Presentation and negotiation skills
 
 
 4-Creative problem-solving
 
 
 5-Strong motivation and leadership potential
 
 
 6-Time management excellence
 
 
 7-Ability to analyze information and detect trends
 
 
 8-High accuracy and attention to detail
 
</div>

Process Excellence analyst

<div>Join Teleperformance &ndash; Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description<div>
IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including:
 
<ul><li>Mapping the relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software &amp; Hardware, and Info-Communications Transmission Networks)
</li><li>Identifying the key technology interactions and dependencies across systems/platforms impacting the organization&rsquo;s ability to achieve integration, compatibility, and performance targets
</li><li>Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives</li></ul>
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.</div>
Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.
Be One of Our People: 
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation: 
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</div>

Systems Engineer II

<div>
 
 🚨 We&rsquo;re Hiring! 🚨
 
 
 🎯 Position: Sr Manager &ndash; Operations
 
 
 📍 Location: Jaipur🏢
 
 
 
 
 
 Are you a dynamic leader with a knack for driving performance and upselling success? 🌐✨
 
 
 
 
 
 🧠 What We&rsquo;re Looking For:
 
 
 
 
 
 ✅ Minimum 10+ Years of experience in BPO Operations
 
 
 ✅ Strong exposure to Upselling / Cross-selling processes
 
 
 ✅ Proven track record of team management and meeting performance KPIs
 
 
 ✅ Excellent communication and stakeholder management skills
 
 
 ✅ Ability to thrive in a fast-paced, target-driven environment
 
 
 
 
 
 💼 What You'll Do:
 
 
 
 
 
 🚀 Lead a team towards achieving operational goals
 
 
 📊 Drive upselling KPIs and quality metrics
 
 
 🤝 Collaborate with cross-functional teams for seamless operations
 
 
 📈 Inspire high performance and build a winning culture
 
</div>

Senior Operations Manager

<div>Join Teleperformance &ndash; Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
&quot;General Human Resources includes work across multiple areas of HR including: &bull;General HR program/policy development, administration, and compliance &bull;Employee hiring, onboarding, termination, and records maintenance &bull;Employee and labor relations and communications &bull;Rewards program coordination and/or administration &bull;Relocation services (domestic and international) &bull;Immigration services &bull;HR related training In some organizations, General HR may also be accountable for some or all of the following: &bull;HR Business Partnership (consulting and coaching) &bull;Mobility (strategy and design) &bull;Staffing and Recruiting &bull;Talent and Organization Performance &bull;Training and Development &bull;Human Resource Information Systems (HRIS) 
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes &amp; standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.&quot;
Be One of Our People: 
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation: 
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</div>

Senior Manager- HR Administrative

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 In this role, you will take ownership of the administration, operation, and continuous optimization of our database environments and selected business applications. You will act as a technical interface between business units, IT teams, and external service providers.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 &middot; Administering and operating database servers with a strong focus on Microsoft SQL Server, both on-premises and in cloud environments
 
 
 &middot; Installing, monitoring, and ensuring the stable and secure operation of managed database systems
 
 
 &middot; Handling escalations and acting as a single point of contact for complex incidents and problems
 
 
 &middot; Advising internal and external customers on database architectures, backup strategies, disaster recovery, and high-availability solutions
 
 
 &middot; Coordinating requirements and changes between business departments, IT teams, and external service providers
 
 
 &middot; Creating and maintaining comprehensive technical documentation for created and modified databases
 
 
 &middot; Structuring, analyzing, and implementing requirements as well as performance and stability optimizations
 
 
 &middot; Supporting department-specific applications across 1st, 2nd, and, where required, 3rd level support
 
 
 &middot; Coordinating application vendors in productive environments
 
 
 &middot; Creating reports, analyses, and dashboards for monitoring, controlling, and management purposes
 
 
 &middot; Participating in on-call duties when required
 
 
 &middot; Taking on defined ITSM roles such as Incident Manager, Problem Manager, and Change Manager
 
 
 &middot; Ensuring strict compliance with information security requirements, confidentiality obligations, and all contractual and legal regulations
 
 
 
 
 
 
 Job Requirement:
 
 
 
 
 
 
 &middot; ITILv4 Foundation certification
 
 
 &middot; Broad and solid general IT knowledge across infrastructure, systems, and applications
 
 
 &middot; Strong hands-on experience with Microsoft SQL Server or comparable database systems
 
 
 &middot; Good knowledge of the Microsoft BI Stack (SSIS, SSRS, SSAS)
 
 
 &middot; Sound understanding of IT fundamentals such as hardware, software, and networking
 
 
 &middot; F
 
 luency in English is a must
 
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 
 
 
 &middot; MCSA certification for Microsoft SQL Server or equivalent certifications for other database systems
 
 
 &middot; Knowledge of cloud architectures, preferably with Microsoft Azure or AWS
 
</div>

Senior Database & Application Support Engineer

Job Title: Customer Experience Specialist (Sales)Company: Teleperformance EgyptLocation: New Cairo (City Walk) &ndash; On-siteRole Overview: We are looking for high-caliber English speakers to join our team. This is mainly a sales &amp; retention positions, so highly motivated sales people are more than welcome to applyKey Responsibilities:<ul><li>Sales &amp; Upgrades: Identify opportunities to upgrade existing customer services, including adding new lines and devices.</li><li>Troubleshooting: Analyze and resolve service-related issues while maintaining high quality-of-service standards.</li><li>Professionalism: Escalate complaints according to company policy and educate customers on self-help tools.</li></ul>Work Schedule:<ul><li>Shifts: 9-hour rotational shifts.</li><li>Operating Window: Rotational and night shifts</li><li>Days Off: 5 working days, 2 rotational days off.</li></ul>Compensation &amp; Benefits:<ul><li>Net Salary: Up to 19,000+ (inclusive of base and monthly KPIs).</li><li>Quarterly Bonus: Up to &euro;195 based on productivity and performance.</li><li>Monthly Variable: &euro;100 KPI-based bonus.</li><li>Incremental Raises: * 10% increase on basic salary after 6 months.</li><li>Further increases on basic and variable pay at 12, 18, and 24 months.</li><li>Overtime: Paid at a rate of 90 EGP/hour.</li><li>Training: 9 weeks of fully paid comprehensive training (Soft Skills, Product Knowledge, and Nesting).</li><li>Transportation: Dedicated company-provided transport.</li><li>Insurance: Full Medical and Social insurance.</li></ul>Candidate Requirements:<ul><li>Language: Fluent English (Excellent verbal and written communication).</li><li>Experience: Previous Sales or Technical Support experience is preferred.</li><li>Service Mindset: Must be comfortable and professional on camera (Video Chat service).</li><li>Flexibility: Willingness to adapt to different lines of business (LOBs) as needed.</li></ul>Job Type: Full-timePay: Up to E&pound;21,500.00 per monthAbility to commute/relocate:<ul><li>New Cairo: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How fluent are you in English</li><li>Are you okay with night and rotational shifts</li></ul>Location:<ul><li>New Cairo (Preferred)</li></ul>

Sales & Retention Specialist (Fluent English)

<div>Overview:<div></div><div> 
About TP</div><div></div><div> 
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div><div>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.</div><div> 
</div><div>Benefits of working with TP include:</div><ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul><div></div><div> 
TP and You</div><div></div><div> 
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div> 
</div><div>As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.</div><div> 
</div><div>Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!</div><div></div><div> 
At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.</div>
Responsibilities:
<div>
Your Responsibilities</div><div></div><div> 
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.</div><ul><li>
Provide front line, first level, technical assistance for consumers</li><li>
Supporting Client specific high speed internet services delivering an exceptional customer experience</li><li>
Resolve technical problems, within a fast paced, customer facing environment</li><li>
Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li><li>
Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li><li>
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
</li><li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li><li>
Resolve customer issues on the first call as frequently as possible.</li><li>
Open and manage trouble ticket system for user issues, Data Network, OS issues.</li><li>
Be patient, courteous and friendly with customers at all times.</li><li>
Demonstrate a positive attitude.</li><li>
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li><li>
Adhere to all work schedule assignments.</li><li>
Abide by and support management directives and adhere to all TP policies.</li></ul>
Qualifications:
<div>
We&rsquo;re looking for fearless people &ndash; people who are inspired to deliver only the best in all that we do.</div> 
What We&rsquo;re Looking for<ul><li>
Over 18 years of age</li></ul> 
What We Prefer<ul><li><ul><li>
HS Diploma or equivalent</li><li>
Comfort with desktop computer system</li><li>
Proven oral &amp; written communication skills</li><li>
Familiarity with personal computers, operating systems, software, and computer terminology</li><li>
Demonstrated problem solving skills</li><li>
Ability to work independently and multi-task</li></ul></li></ul><div></div><div> 
Key Competencies:</div><div></div><ul><li> 
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.</li><li>
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li>
Communication: Outstanding communication, listening, and analytical skills.</li><li>
Organizational Skills: Strong organizational and problem-solving skills.</li><li>
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.</li><li>
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li>
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li>
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><div>
Work from Home Requirements:</div><ul><li>
Internet Requirements:<ul><li>
Minimum subscribed download rate equal or exceeds 12.0 Mbps</li><li>
Minimum subscribed upload rate equal or exceeds 3.0 Mbps</li><li>
ISP must have no packet loss and ping under 30ms</li><li>
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN</li><li>
Proof of internet details required</li></ul></li><li>
Clean and quiet workspace</li></ul><div></div><div> 
Be Part of Our TP Family</div><div>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</div><div></div><div> 
EOE/Disability/Vets</div></div>

Remote -Tech Support Representative

Join TP and explore 22   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TP