Qureos Mentor

<div>
 
 🌍 We&rsquo;re Hiring at Teleperformance! 🌍
 
 
 ✨ Role:
 
 Assistant Manager &ndash; Quality
 
 
 
 ✈️ Process:
 
 International Travel
 
 
 
 📍 Location:
 
 Noida
 
 
 
 
 
 
 💡
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 
 
 
 
 ✅ Minimum 2+ years of experience as Assistant Manager &ndash; Quality (BPO/International Travel process preferred)
 
 
 ✅ Strong understanding of quality frameworks, audits &amp; compliance
 
 
 ✅ Excellent people management &amp; stakeholder management skills
 
 
 ✅ Analytical mindset with proven track record of driving quality metrics
 
 
 ✅ Excellent communication skills (spoken &amp; written)
 
 
 
 
 
 🛠️
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 🔹 Lead &amp; manage Quality function for the International Travel process
 
 
 🔹 Ensure process excellence through calibration, RCA &amp; audits
 
 
 🔹 Partner with operations to drive continuous improvement
 
 
 🔹 Handle client interactions &amp; ensure seamless compliance
 
 
 🔹 Manage &amp; mentor Quality Analysts to deliver results
 
</div>

Assistant Quality Assurance Manager

<div>Join Teleperformance &ndash; Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description<div>
Software Development Engineering (High Tech) focus on developing multiple types/categories of software including end-user applications and operating systems/utility software, that provides a platform for running end user applications for sale to external customers. The work includes:
 
<ul><li>Conducting requirements gathering and analysis to understand the domain of the software problem and/or functionality, the interfaces between hardware and software, and the overall software characteristics
</li><li>Using programming, scripting, and/or database languages to write the software code
</li><li>Supporting software testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding software enhancements
</li><li>Applying knowledge of software development best practices, including coding standards, code reviews, source control management, build processes, testing, and operations</li></ul>
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.</div>
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.
Be One of Our People: 
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation: 
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</div>

Application Support

Work conditions: The shift is 9 hours rotational including a 1-hour break &amp; 2 days off rotational. The last shift for females ends at 2 AM. The work location will be in the New Cairo sites, Mohandseen, or One Kattameya sites depending on the project you will join (English level) &amp; we do provide Transportations all over many points in Cairo and Giza.Salary: The salary range is up to 19K EGP including KPIs. You will be receiving your KPIs in the Euro equivalent in EGP.Other benefits: Social insurance. Medical insurance up to 400k coverage per year. Career Path throughout an internal development program .Refer a friend program. Overnight allowance. Transportation provided all over Cairo and Giza. (door-to-door transportation for females after 11:00 PM) VPN line.Discounts in many stores all over Egypt. Discounted Gym Access.Job Types: Full-time, Permanent, Contract, New grad Contract length: 12 monthsPay: Up to E&pound;18,700.00 per monthAbility to commute/relocate:<ul><li>New Cairo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer Service Representative ( English )

<div>Overview:<div></div> 
About TP<div> 
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. 
Benefits of working with TP include:<ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul> 
TP and You<div> 
</div><div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div> 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! 
This position is 100% onsite in North Lauderdale, FL. Work at home is not available for this position. 

Responsibilities:
<div>
Your Responsibilities</div><ul><li>
Analyze the day-to-day scheduling based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.</li><li>
Management of internal staffing files (i.e. TPS and TIP) to report historical performance data, future requirements, and trended metrics that impact projected staff</li><li>
Identifying areas of opportunity and implementing innovative scheduling solutions to maximize efficiency.</li><li>
Implement and perform audits to ensure accuracy in all processes and deliverables.</li><li>
Provides, creates, and implements reporting as needed</li><li>
Performs other related duties and assignments as required and as assigned by supervisor or manager.</li><li>
Thrives as a team player in a fast-paced, high-energy, change-oriented environment.</li><li>
Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.</li><li>
Participate in and lead meetings with internal and external stakeholders as required to manage staffing plans and performance.</li></ul>
Qualifications:<div></div> 
Qualifications<ul><li>
Minimum 2 years call center experience and 6 months WFM experience</li><li>
Must demonstrate strong analytical, numerical, and problem solving skills.</li><li>
Excellent verbal and written communication skills and the ability to effectively present information across all levels of the organization</li><li>
Strong organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, fast-paced, shifting-priority environment</li><li>
Proficient in MS Office Suite (Excel, Outlook, Access) and WFM software utilized by assigned projects (Blue Pumpkin, IEX, Aspect, etc.)</li><li>
Knowledge of contact center dynamics and company operations within an ACD environment</li><li>
Flexible schedule and impeccable attendance record</li><li>
Minimum of 90 Day tenure with Teleperformance.</li></ul> 
Soft Skills<ul><li>
Process Excellence</li><li>
Collaboration</li><li>
Communication</li><li>
Emotional Intelligence</li><li>
Open-Mindedness</li><li>
Critical Thinking</li><li>
Solution Orientation</li><li>
Entrepreneurship</li><li>
AI Proficiency</li><li>
Data Literacy</li></ul><div>
Be Part of Our TP Family</div><div>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</div><div></div><div> 
TP is an Equal Opportunity Employer</div></div>

Call Center Workforce Management Scheduling Analyst

<div>Overview:<div></div> 
About TP<div> 
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. 
Benefits of working with TP include:<ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul> 
TP and You<div> 
</div><div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div> 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! 
Purpose
Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure adherence to schedule and compliance within established parameters during real time situations. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance. 
This position is 100% onsite in North Lauderdale, FL. Work at home is not available for this position.
Responsibilities:
<div>
Your Responsibilities</div><ul><li>
Monitor established thresholds for schedule adherence, online states, off phone events (break and pre-approved AUX modes), agent states that are not pre-approved must be limited (ACW, long calls, Aux modes)</li><li>
Communicate with operations management for prompt resolution of issues identified in duties above</li><li>
Partner with operations in recruitment of overtime/VTO to assist with managing day to day staffing levels</li><li>
Generate inclusive alerts for any type of situations that could disturb service level or efficiency (i.e., technical issues causing idle time and/or a higher than forecasted increase in call volume and excessive general use of Aux, ACW and/or agent population shrink)</li><li>
Report as required by client and internal leadership (i.e., switch and performance reporting, attendance and adherence reporting, documentation of outages and staffing impacts resulting from these and any other ad hoc reporting that may be required)</li><li>
Information exchange with client and all their vendors in a virtual call center environment</li><li>
Thrive as a team player in a fast paced, high energy, change oriented environment</li><li>
Other duties as assigned by supervisor or other management</li><li>
Ensure all TP policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper TP Management immediately</li></ul>
Qualifications:<div></div> 
Qualifications<ul><li>
90 days in current position (internal applicants)</li><li>
6 months of Call Center Operations or Workforce experience a must</li><li>
Must have solid customer service skills</li><li>
Must have solid verbal and written communications skills</li><li>
Must be flexible with ability to work any schedule base on business needs</li><li>
Must have proficiency in ability to use email, extended email functions, word processing and advanced spreadsheets in Excel format</li><li>
Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit checks</li></ul> 
Soft Skills<ul><li>
Process Excellence</li><li>
Collaboration</li><li>
Communication</li><li>
Emotional Intelligence</li><li>
Open-Mindedness</li><li>
Critical Thinking</li><li>
Solution Orientation</li><li>
Entrepreneurship</li><li>
AI Proficiency</li><li>
Data Literacy</li></ul><div>
Be Part of Our TP Family</div><div>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</div><div></div><div> 
TP is an Equal Opportunity Employer</div></div>

Call Center Workforce Management Real Time Analyst

<div>
 
 We are looking for a qualified lawyer with 5&ndash;7 years of experience, specializing in criminal law, to join our Legal Team. The ideal candidate will be responsible for managing litigation across domains such as criminal, recovery, regulatory, and civil matters, and should have hands-on experience in dealing with authorities.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Manage end-to-end litigation
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Conduct legal research
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 File complaints and supporting documentation
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Draft and review legal documents, pleadings, and complaints
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Liaise with regulatory authorities and external counsel
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure compliance with court orders
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Oversee proceedings and provide regular status updates
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare and share reports with management
 </li>
 </ul>
 
 
</div>

Assistant Manager Legal

Company DescriptionTP is a global digital business services company. Our extensive scale and strong local presence enable us to support our communities, clients, and the environment effectively. We offer advanced, digitally-powered business services that help top global brands streamline their operations in meaningful and sustainable ways.Location: [5th settlement, New Cairo City, Cairo, Egypt]Salary: 18,500 EGP Net per monthJob Type: Full-timeThe Role: We're looking for fluent English-speaking Customer Service Representatives to join our team. You'll handle customer inquiries via phone, email, or chat, providing solutions and ensuring a positive experience. This role requires flexibility for rotational shifts (mornings, evenings, nights, weekends).Key Responsibilities:<ul><li>Resolve customer inquiries and issues professionally.</li><li>Document interactions accurately.</li><li>Maintain strong product knowledge.</li><li>Adhere to company policies and procedures.</li></ul>What We're Looking For:<ul><li>Fluent English speaker (verbal &amp; written).</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work rotational shifts.</li><li>No prior experience required &ndash; comprehensive training provided!</li><li>Graduates only</li></ul>What We Offer:<ul><li>Competitive 18,700 EGP net salary including Kpis.</li><li>Transportation provided all over Cairo and Giza. (Door to door transportation for Females after 11 PM)</li><li>Medical and Social Insurance.</li><li>Career growth opportunities after 6 months.</li><li>GYM Access and store discounts.</li></ul>Work nature: 5 days per week (9 rotational hours, including 1 hour break), and 2 rotating days offApply Now or Text at 01080021479.Job Types: Full-time, New gradPay: E&pound;18,700.00 per monthApplication Question(s):<ul><li>Flexible with rotational shifts ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>New Cairo (Preferred)</li></ul>

Customer Service Representative B2/C1 (English Speakers )

Join TP and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TP