Qureos Mentor

<div>Overview:
<div></div><p><b>
About TP</b></p><p></p><div><br>
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div><p>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.</p><p></p><p><b><br>
Benefits of working with TP include:</b></p><ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul><p></p><p><b><br>
TP and You
</b></p><div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div></div><p><br>
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.</p><p><br>
</p><p>Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!</p><p></p><p><b><br>
Training on site then 100% Remote. Hires must reside within a 50-mile radius of Bristol, TN.</b></p><br>
<p></p>
Responsibilities:
<p><b>
Your Responsibilities</b></p><p></p><p><br>
Technical Support Agent field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.</p><ul><li><div>
Handle and carefully respond to all customer inquiries regarding warranty information, placing orders for parts, etc.</div></li><li>
Troubleshooting water heaters</li><li><div>
Provide excellent customer service through active listening</div></li><li><div>
Work with confidential customer information and treat it sensitively</div></li><li><div>
Aim to resolve issues on the first call by being proactive</div></li><li><div>
Appropriately communicate with customers</div></li><li>
Calmly attempt to resolve and de-escalate any issues</li><li>
Escalate interactions when necessary and appropriate</li><li>
Track all call related information for auditing and reporting purposes</li><li>
Provide feedback on call issues</li></ul>
Qualifications:
<div><b>
We&rsquo;re looking for fearless people &ndash; people who are inspired to deliver only the best in all that we do.</b></div><div></div><div><b><br>
Qualifications:</b></div><br>
<div></div><ul><li>
High School Diploma or equivalent.</li><li>
Minimum of 6 months of customer service experience.</li><li>
Must be 18 years of age or older.</li><li>
Ability to type at least 25 words per minute.</li><li>
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li><li>
Customer service and/or sales experience preferred.</li><li>
College degree preferred but not required.</li></ul><div><b>
Key Competencies:</b></div><div></div><ul><li><b><br>
Process Excellence:</b> Demonstrate commitment to following established procedures and be customer service driven.</li><li><b>
Collaboration:</b> Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li><b>
Communication:</b> Outstanding communication, listening, and analytical skills.</li><li><b>
Organizational Skills:</b> Strong organizational and problem-solving skills.</li><li><b>
Emotional Intelligence:</b> Ability to prioritize tasks and work well under pressure while remaining focused.</li><li><b>
Open-Mindedness:</b> Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li><b>
Critical Thinking:</b> Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li><b>
Solution-Oriented:</b> Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><div><b>
Work from Home Requirements:</b></div><ul><li>
Internet Requirements:<ul><li>
Minimum subscribed download rate equal or exceeds 15.0 Mbps</li><li>
Minimum subscribed upload rate equal or exceeds 5.0 Mbps</li><li>
ISP must have no packet loss and ping under 50ms</li><li>
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN</li><li>
Proof of internet speed required</li></ul></li><li>
Clean and quiet workspace</li></ul><div><b>
Be Part of Our TP Family</b></div><div>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</div><div></div><div><b><br>
EOE/Disability/Vets</b></div></div><div></div>

Technical Support Agent - Water Heaters - Remote - Training on-site

<div>Overview:
<div></div><p><b>
About TP</b></p><p></p><div><br>
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div><p>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.</p><p></p><p><b><br>
Benefits of working with TP include:</b></p><ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul><p></p><p><b><br>
TP and You</b></p><div><br>
</div><div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div></div><p><br>
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.</p><p><br>
</p><p>Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!</p><p></p><p><br>
 <b>This position will be based on-site at our Port Saint Lucie, Florida location.</b></p>
Responsibilities:
<div><b>
Your Responsibilities</b></div><div>
Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.</div><div>
If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!</div><ul><li>
Review content to determine community guidelines are met while upholding a high standard of accuracy and quality</li><li>
Participate in frequent refresher training to always implement correct policies</li><li>
Comply with the performance indicators or parameters defined by the specific client's operation</li><li>
Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client</li><li>
Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality</li><li>
Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information</li><li>
Participate in continuous training programs established by the company for optimal development in the role</li><li>
Comply with all the orders, instructions, procedures related and complementary to the role</li><li>
Able to moderate traumatic, sensitive and potentially offensive content</li><li>
Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements</li><li>
Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards</li></ul>
Qualifications:
<div><b>
We&rsquo;re looking for</b><b> fearless people &ndash; people who are inspired to deliver only the best in all that we do.</b></div><div></div><div><b><br>
Qualifications:</b></div><br>
<div></div><ul><li>
Experience navigating internet websites including social media, commercial websites, etc.</li><li>
Comfortabililty reviewing internet content that may be deemed inappropriate and/or contain explicit material.</li><li>
Attention to detail.</li><li>
High School Diploma or equivalent.</li><li>
Minimum of 6 months of customer service experience.</li><li>
Must be 18 years of age or older.</li><li>
Ability to type at least 25 words per minute.</li><li>
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li><li>
Customer service and/or sales experience preferred.</li><li>
College degree preferred but not required.</li><li>
Predictable and reliable attendance.</li></ul><div><b>
Key Competencies:</b></div><div></div><ul><li><b><br>
Process Excellence:</b> Demonstrate commitment to following established procedures and be customer service driven.</li><li><b>
Collaboration:</b> Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li><b>
Communication:</b> Outstanding communication, listening, and analytical skills.</li><li><b>
Organizational Skills:</b> Strong organizational and problem-solving skills.</li><li><b>
Emotional Intelligence:</b> Ability to prioritize tasks and work well under pressure while remaining focused.</li><li><b>
Open-Mindedness:</b> Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li><b>
Critical Thinking:</b> Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li><b>
Solution-Oriented:</b> Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><div><b>
What We Prefer</b></div><ul><li>
Experience in reviewing/monitoring social media</li><li>
Consistent work history</li><li>
Proven oral &amp; written communication skills</li></ul><div><b>
Be Part of Our TP Family</b></div><p>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</p><p></p><p><b><br>
EOE/Disability/Vets</b></p></div>

Social Media Content Moderator- Onsite

Social Media Content Moderator- Onsite-French Bilingual

Social Media Content Moderator- Onsite- Portuguese Bilingual

Social Media Content Moderator- Onsite Spanish Bilingual

Social Media Content Moderator- Onsite-Korean Bilingual

<div>Overview:<div></div><p><b><br>
About TP</b></p><p></p><div><br>
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div><p>
 With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.</p><p></p><p><b><br>
Benefits of working with TP include:</b></p><ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul><p></p><p><b><br>
TP and You</b></p><div><br>
</div><div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div><br>
</div><p>As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.</p><p><br>
</p><p>Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!</p><p><br>
</p><p><b>This position will be based on-site at our North Lauderdale, Florida location.</b></p>
Responsibilities:
<p><b>
Your Responsibilities</b></p><p>
As a Contact Agent Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.</p><ul><li>
Handle and carefully respond to all customer inquires</li><li>
Provide excellent customer service through active listening</li><li>
Work with confidential customer informartion and treat it sensitively</li><li>
Aim to resolve issues on the first call by being proactive</li><li>
Appropriately communicate with customers</li></ul>
Qualifications:
<p><b>
We&rsquo;re looking for</b><b> fearless people &ndash; people who are inspired to deliver only the best in all that we do.</b></p><p></p><div><b><br>
Qualifications:</b></div><ul><li>
High School Diploma or equivalent.</li><li>
Minimum of 6 months of customer service experience.</li><li>
Must be 18 years of age or older.</li><li>
Ability to type at least 25 words per minute.</li><li>
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li><li>
Customer service and/or sales experience preferred.</li><li>
College degree preferred but not required.</li></ul><div><b>
Key Competencies:</b></div><ul><li><b>
Process Excellence:</b> Demonstrate commitment to following established procedures and be customer service driven.</li><li><b>
Collaboration:</b> Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li><b>
Communication:</b> Outstanding communication, listening, and analytical skills.</li><li><b>
Organizational Skills:</b> Strong organizational and problem-solving skills.</li><li><b>
Emotional Intelligence:</b> Ability to prioritize tasks and work well under pressure while remaining focused.</li><li><b>
Open-Mindedness:</b> Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li><b>
Critical Thinking:</b> Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li><b>
Solution-Oriented:</b> Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><p></p><div><b><br>
Be Part of Our TP Family</b></div><p>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</p><p></p><p><br>
<b>EOE/Disability/Vets</b></p></div>

Social Media Chat Support Representative - Onsite

Join TP and explore 33   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TP