Qureos Mentor

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a results-driven Project Manager to lead and manage end-to-end execution of learning solutions projects&mdash;including eLearning, instructor-led training, digital content, and multimedia learning assets. You will be responsible for coordinating teams, managing timelines and deliverables, and ensuring learning programs are delivered to scope, schedule, and quality expectations. The ideal candidate is a proactive communicator, well-versed in L&amp;D workflows, and thrives in a collaborative, fast-paced environment.
 
 
 
 Responsibilities
 
 : We are looking for someone who can:
 
 
 &bull; Lead the planning, execution, and delivery of learning and content development projects across various modalities (eLearning, videos, instructor-led training, blended learning, etc.)
 
 
 &bull; Define project scope, timelines, budgets, and resource plans in collaboration with stakeholders
 
 
 &bull; Manage cross-functional teams including instructional designers, content creators, graphic designers, and media specialists
 
 
 &bull; Coordinate client and internal communications to align on requirements, milestones, and expectations
 
 
 &bull; Own all operational aspects of the project along with deliverables
 
 
 &bull; Track project progress using project management tools, identify risks, and implement mitigation strategies
 
 
 &bull; Ensure timely quality reviews, feedback loops, and final Project Reports
 
 
 &bull; Drive consistency in processes, documentation, version control, and project governance
 
 
 &bull; Deliver regular status updates and project reports to internal leadership and external stakeholders
 
 
 &bull; Champion quality and learner-centric outcomes throughout the project lifecycle
 
 
 &bull; Support retrospectives and process improvements to strengthen future delivery.
 
 
 
 Skills
 
 :
 
 
 &bull; Experience working with global stakeholders across multiple time zones
 
 
 &bull; Familiarity with SCORM and multimedia content formats
 
 
 &bull; Understanding processes in learning solutions
 
 
 &bull; Analytical mindset and ability to solve problems with a solution-first approach
 
 
 &bull; Ability to work under pressure and manage competing priorities without compromising on quality
 
 
 &bull; Provide guidance and support to other members of the team
 
 
 &bull; Manage multiple projects simultaneously and meet deadlines
 
 
 &bull; Work independently and as part of a team &bull; Able to streamline organized as well as unorganized projects Qualification:
 
 
 &bull; Graduate in Project Management, Education, Communication, or related field
 
 
 &bull; 5-8 years of experience managing learning and content development projects
 
 
 &bull; Proven success in managing multiple projects in parallel within L&amp;D or EdTech environments &bull; Strong understanding of instructional design workflows, LMS ecosystems, and content production processes
 
 
 &bull; Proficiency in tools such as MS Project, Asana, Trello, Jira, or Smartsheet
 
 
 &bull; Excellent communication, collaboration, and stakeholder management skills
 
 
 &bull; PMP, Prince2, or Agile certification is an added advantage
 
</div>

Project Manager

<div>
 
 
 Teleperformance
 
 is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
 
 
 Teleperformance, the leading outsourced contact Centre provider, has a current vacancy for the above role of joining our IT team.
 
 
 
 
 
 
 Job Summary / Overview
 
 
 
 The IT PMO will mainly be involved in the Business-as-Usual operation of the Systems team (2nd and 3rd Line).
 
 
 This consists of handling incoming requests via Service Desk, email, chat and being a contact point for the rest of IT. Pending skills, experience and training there is an opportunity to participate in other responsibilities of the Systems team. This could include the implementation of new solutions, maintenance of live infrastructure, decommission of old systems and providing professional support and knowledge of Teleperformance IT systems to internal business units and clients. The IT PMO will help maintain the optimal operational environment of the Teleperformance IT Systems by regular monitoring and managing logs for auditing purposes.
 
 
 
 
 
 
 
 
 
 Key Responsibilities and Accountabilities
 
 
 
 
 
 (may perform other duties as requested not specifically addressed in this document):
 
 
 
 
 
 
 <ul>
 <li>
 Lead projects from inception to close, with superb planning and communication skills to establish timelines, prioritize work, and manage expectations.
 </li>
 <li>
 Facilitate discussion, decision making and conflict resolution. Excellent stakeholder management skills with the ability to influence up to C-level.
 </li>
 <li>
 Ensure effective and clear communication of projects and developments in progress.
 </li>
 <li>
 Create and centralize documentation required to direct the delivery of the projects (process mapping, requirements, proposal documents, etc).
 </li>
 <li>
 Ensure appropriate approval and project phase management.
 </li>
 <li>
 Analyze key processes in search of strategies that generate the improvement of processes.
 </li>
 <li>
 Facilitate productive discussions to establish requirements and consider design alternatives with multi-functional teams.
 </li>
 <li>
 Write, approve and prioritize user stories and clearly document requirements with a solid business understanding and strong attention to detail.
 </li>
 <li>
 Guide delivery team to execute on defined requirements, remove blocking issues from day-to-day operations of the team, and identify and communicate risks.
 </li>
 <li>
 Comfortable presentation to internal stakeholders (peer and executives) on project strategy, deliverables and outputs.
 </li>
 <li>
 Ensure detailed handover of responsibilities to deliver teams for implementation and transfer of projects to BAU...
 </li>
 </ul>
 
 
 
 
 
 Qualifications and requirements:
 
 
 
 
 
 Personal competencies
 
 
 
 
 
 
 <ul>
 <li>
 Experience of implementing systems and process changes to a large employee base.
 </li>
 <li>
 Ability to lead others (non-direct reports) to meet project objectives, overcome issues and meet deadlines.
 </li>
 <li>
 Proficiency with tools such as MS Project, MS Visio, JIRA, Confluence and Power BI.
 </li>
 <li>
 Problem-solving skills and abilities to analyze quantitatively, scope technical requirements, and effectively prioritize program deliverable.
 </li>
 <li>
 Strong documentation skills to collaborate across local and global teams.
 </li>
 <li>
 Excellent disposition for teamwork.
 </li>
 <li>
 Analysis capacity, Learning Capacity and Service Attitude.
 </li>
 <li>
 Assertive, verbal and written communication skills
 </li>
 </ul>
 
 
 
 
 
 
 Required IT skills:
 
 
 
 <ul>
 <li>
 5+ years of experience in project management role.
 </li>
 <li>
 Experience in IT/Cloud or Security projects is desirable.
 </li>
 <li>
 Business Requirement Specifications.
 </li>
 <li>
 Process Flows (Visio).
 </li>
 <li>
 Project Plans (Project).
 </li>
 <li>
 Project Reporting (Power BI).
 </li>
 <li>
 Test Plans.
 </li>
 <li>
 Bi-Weekly Status Reports for all projects.
 </li>
 <li>
 Issue Report.
 </li>
 <li>
 Risk Register.
 </li>
 <li>
 Training Documentation (as required).
 </li>
 <li>
 Maintain clear and timely communication on development status and projects status.
 </li>
 </ul>
 
 
 
 
 If you're ready to make a significant impact and help shape a data-first culture, we want to hear from you. Apply now and also you can send your CV Through WP: +01159232419!
 
 
 
 #CareerGrowth
 
 
</div>

IT PMO

<div>Join Teleperformance &ndash; Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Be One of Our People: 
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation: 
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</div>

External Hiring|Team Leader|Domestic|21112025

External Hiring|Quality Assurance Analyst I|International|02112025

<div>
 
 
 About the Company
 
 
 
 
 Teleperforman
 
 ce is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.
 
 
 
 
 
 
 Academic Background
 
 
 
 Academic qualifications in the field of sciences (e.g., Mathematics, Statistics, Computer Science, or similar) are valued.
 
 
 
 
 
 Language Required
 
 
 <ul>
 <li>
 High proficiency English (C1 level or higher)
 </li>
 <li>
 Spanish ( B2 or higher)
 </li>
 </ul>
 
 
 
 
 Additional
 
 
 <ul>
 <li>
 Advanced computer skills, especially in Excel and Access, with the ability to create calculation tools, linked tables, pivot tables, dynamic databases, macros, etc.
 </li>
 <li>
 Data analysis and numerical interpretation.
 </li>
 </ul>
 
 
 
 
 
 Competency Profile
 
 
 <ul>
 <li>
 Analytical and numerical skills.
 </li>
 <li>
 Promotion of innovation.
 </li>
 <li>
 Challenging the status quo.
 </li>
 <li>
 Commitment to continuous process improvement.
 </li>
 <li>
 Performance management.
 </li>
 <li>
 Respect for and support of diversity.
 </li>
 </ul>
 
 
 
 
 Previous Experience
 
 
 
 Minimum of 3 years in the contact center sector; minimum at least 1 year in similar positions (planning). Other related roles (statistician, mathematician, IT specialist, etc.) performing similar functions could be valuated.
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong capacity for data and information analysis and processing.
 </li>
 <li>
 Communication and teamwork skills.
 </li>
 <li>
 Empathy to achieve the best results through people.
 </li>
 <li>
 Methodical and organized.
 </li>
 <li>
 Adaptability and flexibility.
 </li>
 <li>
 Creativity in seeking innovative solutions and a critical mindset.
 </li>
 </ul>
 
 
 
 
 Knowledge
 
 
 <ul>
 <li>
 Experience with WFM tools (Teleopti, NICE-IEX, TMSQ); experience with other similar tools is valued.
 </li>
 <li>
 Expert level in Excel (including pivot tables and macros) and advanced proficiency in Office (PowerPoint, Word, etc.).
 </li>
 <li>
 Experience with Power BI and other scheduling/planning tools is valued.
 </li>
 <li>
 Knowledge of telephony systems (Avaya, Altitude, Genesys) and contact management (CTI) is valued.
 </li>
 <li>
 Experience with data analysis and reporting tools, especially Power BI, is valued.
 </li>
 </ul>
 
 
 
 
 Functions
 
 
 <ul>
 <li>
 Use and/or develop IT/office tools for managing schedules, vacations, compensatory time, etc.
 </li>
 <li>
 Set up scheduling in the WFM system, assign shifts, and plan activities to maximize SLA compliance and productivity.
 </li>
 <li>
 Establish breaks, permissions, holidays, and vacations.
 </li>
 <li>
 Manage and control requests for vacations, compensatory time, shift changes, extension/reduction of working hours, etc.
 </li>
 <li>
 Request the hiring of new agents, extension/reduction of working hours, or contract terminations from the Service Manager to align resources with established needs.
 </li>
 <li>
 Develop forecasting models based on historical data and client inputs, both for contact volume and other variables such as AHT, arrival patterns, seasonality, etc. Perform reforecasting for the medium and long term.
 </li>
 <li>
 Define agent requirements according to committed service levels, by conducting various forecasting and planning scenarios to enable analysis and improvement proposals. Create a three-month capacity plan.
 </li>
 <li>
 Prepare reports and dashboards on productivity and performance, and conduct post-mortem analyses based on deviations between planned and actual outcomes to improve future planning.
 </li>
 <li>
 Attend and participate in training programs established by the company for ongoing development and upskilling.
 </li>
 <li>
 Achieve the ratios/objectives established for the service.
 </li>
 <li>
 Ensure that the processing of personal data, client data, and company data is carried out in accordance with data protection laws and the obligations set forth in the employment contract, NDA, IT policies, and other guidance provided by the employer.
 </li>
 <li>
 Protect all business information, client personal data, and employer information, maintaining confidentiality of all information accessed during the performance of duties, even after the termination of the employment relationship.
 </li>
 <li>
 Immediately inform the direct supervisor of any potential threats or incidents that may affect the normal workflow and data processing.
 </li>
 <li>
 Comply with all policies and guidelines regarding the proper use of information systems, information, and other available resources.
 </li>
 <li>
 Participate in training activities organized by the employer, including those related to data protection and processing.
 </li>
 </ul>
 
 
</div>

WFM Planning Analyst | Spanish Speaker

<div>
 
 
 Job Title:
 
 
 
 Junior WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in English (B2).
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 Soft Skills &amp; Other Requirements
 
 
 
 
 
 
 Technical Skills
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

Junior WFM Real Time Analyst

ole DescriptionThis is a full-time on-site role for a Customer Service Representative. The position is located in Cairo, Egypt. The Customer Service Representative will manage day-to-day tasks including handling customer inquiries, resolving complaints, providing product information, maintaining customer satisfaction, and ensuring an excellent customer experience.Qualifications<ul><li>Customer Service, Customer Support, and Customer Service Representative skills</li><li>Experience in maintaining Customer Satisfaction and enhancing Customer Experience</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to work effectively as part of a team</li><li>Fluency in English (B2 level)</li><li>Experience in the telecommunications industry is a plus</li><li>High school diploma or equivalent, Bachelor's degree preferred</li></ul>Industry<ul><li>Computer and Network Security</li></ul>Employment TypeFull-timeEdit job descriptionJob Types: Full-time, New gradPay: Up to E&pound;18,500.00 per month

English customer service representative

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