Qureos Mentor

TP Group, formerly known as Teleperformance, has been a leader in the digital business services market for nearly 47 years. In the evolving landscape of AI, TP Group has adapted to maintain its position at the forefront of outsourcing and consulting services. The company emphasizes a modern, empathetic approach to business, integrating advanced technology with skilled personnel to deliver exceptional customer experiences across various sectors.

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
 <li>
 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
 <li>
 Collaborate with internal teams to ensure timely and accurate responses
 </li>
 <li>
 Document all customer interactions and feedback within the system
 </li>
 <li>
 Handle escalations professionally and ensure service-level targets are met
 </li>
 <li>
 Support process improvements and contribute to continuous service enhancement
 </li>
 <li>
 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

We&rsquo;re looking for talented English speakers (C1&ndash;B2) to join our team in Cairo for a Chat &amp; Voice Customer Support role* .On-site &ndash; CairoRotational shifts + Rotational days off*What we offer* :Competitive Net Salary up to 18,000 EGP (including KPIs - paid in Euro)Company transportation from designated pickup pointsFast-track promotion path less than 6 monthsFull medical &amp; social insuranceKPIs Paid in EuroLine for minutes and internetGym AccessExclusive discounts with top brandsJob Type: Full-timePay: E&pound;11,500.00 - E&pound;19,000.00 per monthWork Location: In person

Call Center Representative (B2-C1 English)

Join TP and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TP

About Company

ARABIC SUPPORT - Work From Home

Call Center Representative (B2-C1 English)