Qureos Mentor

At TP, we provide a range of innovative services including AI solutions, customer service, and consulting across various industries such as healthcare, finance, and technology. We are committed to creating a great workplace that combines purpose with a passion for solving complex issues. Our job opportunities span multiple locations and offer unique career paths for individuals looking to grow in a dynamic environment.

<div>
 
 
 We're Hiring: AI &amp; Automation Analyst
 
 
 
 We are looking for an
 
 AI &amp; Automation Analyst
 
 to join our team. This is an exciting opportunity for professionals with a passion for Artificial Intelligence, Machine Learning, and Automation to contribute to innovative solutions that enhance business processes and drive digital transformation.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Analyze business needs and identify opportunities for AI and automation.
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 Design, develop, and implement AI solutions and automated workflows.
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 Build and deploy machine learning models and automation scripts.
 </li>
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 Collaborate with cross-functional teams to deliver business-driven technology solutions.
 </li>
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 Prepare, analyze, and manage data to support AI initiatives.
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 Monitor, test, and continuously improve AI and automation solutions.
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 Ensure compliance with data privacy and security standards.
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 </ul>
 
 
 Qualifications:
 
 
 <ul>
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 Bachelor's degree in Computer Science, Data Science, or a related field.
 </li>
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 1&ndash;3 years of experience in AI technologies, Machine Learning, and Automation.
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 Proficiency in Python, R, or Java.
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 Strong analytical, problem-solving, and communication skills.
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 Experience with automation tools and integrating AI solutions into business processes.
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 Certifications in AI, Machine Learning, RPA, or PMP are considered an advantage.
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 Experience within the FMCG industry is a plus.
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 </ul>
 
 
 
</div>

AI and Automation Analyst

Role: Customer Support Representative Billing Inquiries Technical support Internet SupportOffer &bull; NET Salary: 19000 - 20500 (including KPIs &ndash; paid in Euro) &bull; High sales commission + 195 Euro Bonus &bull; Overnight allowance &bull; Transportation across Cairo &amp; Giza + 1,500 EGP allowance &bull; Paid trainingLocation: New Cairo Requirements: &bull; Graduates &bull; Fluent English (B1+/C1) &bull; Flexible with rotational or night shifts. &bull; For females: shifts up to 2 AM - transportation providedJob Type: Full-timePay: E&pound;19,500.00 per monthWork Location: In person

English Call Center, English Customer Service

<div>
 
 JOB PURPOSE
 
 
 
 
 Define project objectives (in line with the business needs), plan, execute, and finalize project delivery and manage team members and third-party contractors/consultants while ensuring that all projects undertaken are executed within the agreed timeframe, budget, technical specifications and quality parameters in accordance with the established policies and procedures.
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 
 ﻿Project Management.
 
 
 
 
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 Manage, administer, co-ordinate and monitor all activities (including the activities of the consultants, contractors and statutory authorities) associated with the design, procurement, construction, testing, commissioning, completion and initial operation of the project within the timeline and budget.
 
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 Work closely with internal stakeholders and/or external service providers to ensure successful execution of the assigned project(s).
 
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 Lead the project management team in the planning, organising, management and control of all aspects of the project in order to ensure that the project cycle is completed, meeting agreed project parameters (cost budget, timelines, scope and quality), standards and objectives.
 
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 Confer with project staff to outline work plan and to assign duties, responsibilities, and scope of authority.
 
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 Direct and realize site mobilization and demobilization to ensure all resources, including manpower, and site preparations and logistics are organized for the projects.
 
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 Manage the process of design review of project layouts and any changes that would come up within the project lifecycle in order to ensure effective project execution.
 
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 Develop, share and ensure compliance with the project plans developed for managed projects in order to ensure that projects are executed profitably and yield the required results.
 
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 Ensure effective project information management so that it is easily accessible to other concerned parties.
 
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 </ul>
 
 
 
 
 Business Needs Analysis &amp; Project Objectives
 
 
 
 
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 Understand business needs and ensure that business owners have prioritized their decisions in order to develop project objectives that meet the targeted business requirements.
 
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 Oversee the collaboration with departments across Corporate&nbsp;to understand change, systems or technology needs and to identify potential options or digital solutions prior to developing a business case.
 
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 Ensure that the required support to the departments is provided with regards to drafting and developing business cases in order to identify the change, systems or technology requirements, the potential benefits as well as to critically review the cost impact of potential solutions.
 
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 Oversee the smooth coordination with IT for detailed analysis of business cases to ensure fit to Corporate&rsquo;s architecture and technology standards. This includes research on available solutions in market and recommendation of best-fit technologies based on business needs.
 
 </li>
 </ul>
 
 
 
 
 Monitoring and Control
 
 
 
 
 <ul>
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 Monitor and report on project progress and budgets to superiors as per the agreed timelines and reporting formats.
 
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 Oversee the work of external service providers on an ongoing basis and throughout the life cycle of the projects in order to ensure optimum external support.
 
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 Ensure thorough monitoring and control of the project&rsquo;s quality in order to comply with the Company's quality standards and stakeholders&rsquo; needs.
 
 </li>
 </ul>
 
 
 
 
 Post Project Phase
 
 
 
 
 <ul>
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 Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.
 
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 </ul>
 
 
 
 
 Continuous Improvement
 
 
 
 
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 Manage and contribute to the identification of opportunities for continuous improvement of project management and execution tools taking into account &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 
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 </ul>
 
 
 
 
 MIS and Reports
 
 
 
 
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 Manage and provide inputs in the preparation of timely and accurate functional statements and reports to meet functional requirements, policies and standards.
 
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 Direct the preparation of reports on the progress status according to the originally approved project, costs, timelines, and other project parameters for the stakeholders / management.
 
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 </ul>
 
 
 
 
 People Management
 
 
 
 
 <ul>
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 Manage the day-to-day operations of the unit by providing expertise, encouragement, ensuring teamwork and aligning work processes in order to achieve high performance standards.
 
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 Manage the effective achievement of objectives through setting individual objectives for subordinates, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal in order to maximise subordinate and overall performance.
 
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 Provide on the job training and constructive feedback to subordinates to support their overall development.
 
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 </ul>
 
 
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 
 <ul>
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 Provide inputs and implement departmental policies, systems and procedures so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost effective service.
 
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 </ul>
 
 
 
 Related Assignments
 
 
 
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 Perform other related duties or assignments as directed.
 
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 To act as a back-up in the absence of a colleague.&nbsp;&nbsp;&nbsp;
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 FRAMEWORKS, BOUNDARIES &amp; DECISION MAKING AUTHORITY
 
 
 <ul>
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 The Project Manager reports to the Chief Executive Officer and refers to the latter for the escalation of any issues.
 
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 All decisions concerning policies and procedures for the department are taken by the Project Manager in conjunction with the Chief Executive Officer.
 
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 All financial decisions will be as per the financial authority matrix set by the Organization
 
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 </ul>
 
 
 
 MINIMUM QUALIFICATIONS, EXPERIENCE, &amp; SKILLS
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 
 BSc Degree in Management, Finance, Computer Science, Technology or Engineering.
 
 </li>
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 PMI-PMP &ndash; Project management professional certification, is preferred.
 
 </li>
 </ul>
 
 
 
 
 Minimum Experience:
 
 
 
 
 <ul>
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 "8-10 years of experience in Project Management field with at least 5 years&rsquo; experience in leadership roles within a financial institution"
 
 
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 English &amp; Arabic Spoken ( Mandatory )
 
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 Digitally savvy, with a passion for innovative and quality digital products
 
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 Experience in Digital Product or Services Development (Mobile or Web)
 
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 Experience in working as part of Agile teams
 
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 Experience and Discipline with Testing/QA
 
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 </ul>
 
 
 
 
 Job-Specific Skills (Generic / Technical):
 
 
 
 
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 Thorough knowledge of financing, operations, systems and procedures
 
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 Excellent understanding of financing processes and products
 
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 Expert knowledge and experience of project management
 
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 Excellent knowledge of process redesign methodologies
 
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 Excellent knowledge of change management techniques
 
 </li>
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 Experience participating in and supporting business change, RFP and procurement processes.
 
 </li>
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 Planning and organising skills
 
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 Excellent data analysis skills
 
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 Excellent facilitation skills
 
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 Effective communication and presentation skills
 
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 Advance knowledge of IT applications
 
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 Ability to interact with internal and external stakeholders in a multi-cultural environment.
 
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 Ability to work under pressure
 
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 </ul>
</div>

Project Manager (Finance Background - Arabic Speaker )

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are seeking an experienced AI/ML Developer Level II to join our Innovation &amp; Software Solutions team. In this role, you will be responsible for designing, developing, deploying, and optimizing enterprise-grade conversational AI solutions using the RASA framework, Python, and Google Cloud Platform (GCP). Working closely with cross-functional teams, you will build scalable, production-ready virtual assistants and intelligent automation solutions while driving continuous improvements in machine learning models, NLP performance, and MLOps practices. This is an excellent opportunity for a proactive developer who is passionate about conversational AI, cloud technologies, and delivering innovative AI-powered solutions at scale.
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Design, develop, and maintain enterprise-grade conversational AI solutions using RASA Open Source and RASA Pro/X.
 </li>
 <li>
 Develop complex dialogue flows, NLU pipelines, custom actions, stories, and rules.
 </li>
 <li>
 Train, evaluate, fine-tune, and optimize NLP models to improve chatbot performance, intent recognition, entity extraction, and user experience.
 </li>
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 Build clean, scalable, and maintainable backend services and APIs using Python.
 </li>
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 Deploy, monitor, and manage AI applications on Google Cloud Platform (GKE, Cloud Run, Compute Engine, Pub/Sub, Vertex AI, Dialogflow, Cloud Speech-to-Text, and Text-to-Speech).
 </li>
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 Integrate conversational AI solutions with enterprise systems and third-party services.
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 Contribute to CI/CD pipelines, automated testing, model versioning, and MLOps best practices.
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 Analyze conversational data using BigQuery and leverage Cloud Storage for managing training datasets and model artifacts.
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 Collaborate within an Agile development environment and mentor junior team members when needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, Data Science, or a related discipline, or equivalent practical experience.
 </li>
 <li>
 Strong hands-on experience with Python and software engineering best practices.
 </li>
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 Proven experience developing conversational AI solutions using RASA.
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 Hands-on experience with Google Cloud Platform (GCP) services.
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 Strong understanding of Natural Language Processing (NLP) concepts, including intent classification, entity recognition, dialogue management, and context handling.
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 Experience working with machine learning frameworks such as spaCy, scikit-learn, or Transformers.
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 Proficiency with Git and collaborative software development workflows.
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 Excellent analytical, problem-solving, and communication skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 
 
 
 <ul>
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 Experience with Docker and Kubernetes.
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 Knowledge of Terraform or other Infrastructure-as-Code tools.
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 Experience implementing CI/CD pipelines and MLOps workflows.
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 Google Cloud certifications, particularly Professional Machine Learning Engineer, are highly desirable.
 </li>
 </ul>
 
 
</div>

AI/ML Developer Level II

<div>
 
 Teleperformance is looking for a
 
 Real-Time Analyst (RTA) II
 
 to join our Workforce Management team. In this role, you will be responsible for monitoring real-time operations, analyzing performance metrics, and ensuring optimal staffing levels to support operational and service level objectives.
 
 
 If you have a strong analytical mindset, experience in workforce management, and enjoy working in a fast-paced environment, we'd like to hear from you.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Monitor real-time operational performance across multiple accounts and sites.
 </li>
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 Track service levels, call volumes, adherence, occupancy, and other key performance indicators.
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 Identify real-time staffing gaps and recommend appropriate corrective actions.
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 Coordinate with Operations, Scheduling, and Workforce Management teams to optimize staffing and resource allocation.
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 Communicate intraday performance updates, risks, and action plans to stakeholders.
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 Analyze trends and provide recommendations to improve operational efficiency.
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 Generate and maintain real-time reports and dashboards.
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 Ensure compliance with workforce management processes and service level agreements.
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 Escalate operational risks and performance concerns in a timely manner.
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 Support continuous improvement initiatives within the Workforce Management function.
 </li>
 </ul>
 
 Qualifications
 
 <ul>
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 Bachelor's degree or equivalent work experience.
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 2&ndash;4 years of experience in Workforce Management, with hands-on experience in Real-Time Analysis.
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 Strong understanding of contact center KPIs, including Service Level, AHT, Occupancy, Shrinkage, Adherence, and Forecast Accuracy.
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 Experience using Workforce Management tools such as
 
 Alvaria (Aspect), Verint, NICE IEX, Genesys WFM
 
 , or similar platforms is preferred.
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 Advanced Microsoft Excel skills; experience with Power BI is an advantage.
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 Strong analytical and problem-solving abilities.
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 Excellent communication and stakeholder management skills.
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 Ability to work under pressure and make data-driven decisions in a fast-paced environment.
 </li>
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 Flexibility to work rotational shifts if required.
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience supporting multiple accounts or multi-site operations.
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 Knowledge of reporting and dashboard development.
 </li>
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 Experience working in BPO or contact center environments.
 </li>
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 Familiarity with PowerPoint for presenting operational insights.
 </li>
 </ul>
 
 If you're passionate about workforce optimization and operational excellence, we'd love to hear from you. Apply today and become part of the Teleperformance team.
 
</div>

Realtime Analyst

Company Description TP Cairo EG is a customer-focused organization providing support and service solutions for a wide range of clients and industries. Located in New Cairo, the company offers a professional, fast-paced work environment with opportunities to develop strong communication and problem-solving skills. Team members are encouraged to collaborate, learn, and grow through continuous training and performance feedback. TP Cairo EG values reliability, quality service, and a positive customer experience, and seeks individuals who are committed to delivering consistent, high-level support. Role Description This is a full-time, on-site Customer Service Representative role based in New Cairo. The Customer Service Representative will handle inbound and outbound customer interactions through phone, email, chat, or other channels, addressing inquiries, resolving issues, and providing accurate information. Responsibilities include documenting customer requests, updating records in the system, and following established procedures and guidelines to ensure efficient and effective service. The role involves collaborating with other teams to escalate and resolve complex cases, maintaining a high level of professionalism, and meeting performance targets related to response time, quality, and customer satisfaction. The representative is expected to follow company policies, participate in training, and contribute to a positive and inclusive work environment. Qualifications<ul><li>Ability to deliver strong customer service and support, with skills in Customer Service and Customer Support.</li><li>Experience focusing on customer satisfaction and service quality, including Customer Satisfaction and Customer Experience.</li><li>Background in customer-facing roles such as Customer Service Representatives or similar positions.</li><li>Clear and professional verbal and written communication skills in English; Arabic proficiency is an advantage.</li><li>Strong listening, problem-solving, and conflict-resolution abilities, with attention to detail and accuracy.</li><li>Comfort working with computer systems, CRM tools, and multitasking across multiple applications.</li><li>Ability to work on-site full-time in New Cairo, with flexibility for shifts as required by business needs.</li><li>Previous experience in call centers, customer support, or service environments is preferred; a high school diploma or equivalent is required, and further education is a plus.</li></ul>Pay: Up to E&pound;20,000.00 per monthWork Location: In person

customer service agent

<div>
 
 We are seeking a highly motivated and experienced AI/ML Developer Level II to join our dynamic
 
 
 team. In this role, you will be a key contributor to the design, development, and deployment of
 
 
 sophisticated conversational AI systems, primarily using the RASA framework. Your deep
 
 
 expertise in Python, coupled with hands-on experience in the Google Cloud Platform (GCP)
 
 
 ecosystem, will be essential for building, scaling, and maintaining robust, enterprise-grade virtual
 
 
 assistants and chatbots. You will move beyond prototyping to take ownership of components,
 
 
 optimize model performance, and ensure the reliability of our AI solutions in production.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 :(Must-have
 
 <ul>
 <li>
 )RASA Framework Development: Design, build, and maintain advanced conversational AI agents using the RASA Open Source and/or RASA X/Pro platforms. This includes developing complex dialogue management with stories and rules, configuring the NLU pipeline, and creating custom actions
 </li>
 <li>
 .Model Training &amp; Optimization: Train, evaluate, and fine-tune RASA NLU and dialogue models. Implement strategies for continuous improvement using conversation analytics and user feedback to enhance intent classification, entity recognition, and response quality
 </li>
 <li>
 .Python-Centric Solutioning: Write clean, eƯicient, and well-documented Python code forcustom actions, policies, and integrations. Develop scalable backend services and APIs to connect RASA agents with other business systems
 </li>
 <li>
 .Google Cloud Platform (GCP) Integration &amp; Deployment: Architect, deploy, and manage RASA bots on GCP (using Google Kubernetes Engine - GKE, Pub/Sub for messaging, Cloud Run, or Compute Engine). Utilize GCP services like Vertex AI and Dialogflow CX for complementary use-cases or hybrid architectures, and Cloud Speech-to-Text / Text-to-Speech for voice-enabled bots
 </li>
 </ul>
 
 
 
 
 
 .
 
 Nice-to-hav
 
 
 <ul>
 <li>
 e:CI/CD &amp; MLOps: Implement and maintain CI/CD pipelines for automated testing, building, and deployment of RASA models using tools like Git. Champion MLOps best practices for versioning, monitoring, and retraining model
 </li>
 <li>
 s.Data Management: Leverage Google BigQuery for analyzing conversation logs and deriving insights. Use Cloud Storage for managing training data and model artifact
 </li>
 </ul>
 
 
 
 
 
 
 s.
 
 Required Qualificatio
 
 
 
 <ul>
 <li>
 ns:Education: Bachelor&rsquo;s degree in Computer Science, Engineering, Data Science, or a related field, or equivalent practical experien
 </li>
 <li>
 ce.Experience: 3+ years of professional experience in AI/ML development, with at least 2 years of hands-on, in-depth experience building and deploying production-level chatbots with the RASA framewo
 </li>
 <li>
 rk.Programming: Strong proficiency in Python, with a solid understanding of software engineering principles, design patterns, and API developme
 </li>
 <li>
 nt.Google Cloud Platform: Proven, hands-on experience with core GCP services, includi
 </li>
 <li>
 ng:Compute: Google Kubernetes Engine (GKE), Cloud Run, or App Engi
 </li>
 <li>
 ne.AI/ML Services: Practical knowledge of Dialogflow and/or Cloud Natural Language A
 </li>
 <li>
 PI.Infrastructure: Cloud Storage, Cloud Build, IAM, and VPC networki
 </li>
 <li>
 ng.Machine Learning Fundamentals: Solid understanding of NLP fundamentals (intent detection, entity extraction, context management) and practical experience with machine learning libraries (e.g., scikit-learn, spaCy, Transformer
 </li>
 <li>
 s).Version Control &amp; Collaboration: High proficiency with Git in a collaborative team environme
 </li>
 </ul>
 
 
 
 
 
 
 nt.
 
 Soft Skills &amp; Other Requireme
 
 
 
 <ul>
 <li>
 nts:Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues in distributed syst
 </li>
 <li>
 ems.Ownership &amp; Initiative: A proactive mindset with the ability to take ownership of projects from conception to deployment and beyond, working with minimal supervis
 </li>
 <li>
 ion.Communication: Strong verbal and written communication skills. Ability to clearly articulate technical concepts to both technical and non-technical stakehold
 </li>
 <li>
 ers.Agile Methodology: Experience working in an Agile/Scrum development proc
 </li>
 <li>
 ess.Team Player: A collaborative attitude, with a willingness to mentor junior developers and share knowledge with the t
 </li>
 <li>
 eam.Continuous Learning: A passion for staying up-to-date with the rapidly evolving field
 </li>
 <li>
 s ofConversational AI, MLOps, and cloud technolog
 </li>
 </ul>
 
 
 
 
 ies.
 
 Preferred Qualifications (Bo
 
 <ul>
 <li>
 nus):GCP Professional Machine Learning Engineer or other GCP certificat
 </li>
 <li>
 ions.Experience with containerization technologies (Docker) and orchestration (Kuberne
 </li>
 <li>
 tes).Knowledge of infrastructure-as-code tools like Terra
 </li>
 </ul>
 
 
 
 form.
</div>

Artificial Intelligence Engineer

Join TP and explore 21   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TP