Qureos Mentor

We are TP Group, formerly known as Teleperformance, with nearly 47 years of experience in the digital business services market. As we adapt to the AI era, we strive to remain at the forefront of the industry, offering a range of services including omnichannel solutions, analytics, and customer experience management. Our commitment to innovation and empathy drives us to create a future-proof organization that values its employees and clients alike.

<div>
 
 
 We're Hiring: Recruitment Specialist (International Recruitment)
 
 
 
 Are you passionate about connecting top talent with global career opportunities?
 
 
 We're looking for a
 
 Recruitment Specialist
 
 to join our team and support national and international hiring. If you have experience in end-to-end recruitment and enjoy working in a dynamic, fast-paced environment, we'd love to hear from you.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage the full recruitment lifecycle for local and international hiring.
 </li>
 <li>
 Source and attract qualified candidates across European markets.
 </li>
 <li>
 Create and publish job advertisements.
 </li>
 <li>
 Screen CVs and conduct initial interviews.
 </li>
 <li>
 Assess candidates' language, technical, and interpersonal skills.
 </li>
 <li>
 Coordinate online assessments, interviews, and selection activities.
 </li>
 <li>
 Support international candidates with the relocation process.
 </li>
 <li>
 Partner with internal stakeholders to ensure timely and high-quality hiring.
 </li>
 <li>
 Maintain accurate recruitment records and ensure compliance with company policies and GDPR.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Fluent English.
 </li>
 <li>
 
 Minimum 2 years of recruitment experience is a must.
 
 </li>
 <li>
 International recruitment experience is an advantage.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
 </li>
 <li>
 Strong communication, organizational, and interpersonal skills.
 </li>
 <li>
 Results-driven, adaptable, and able to thrive in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Medical and social insurance.
 </li>
 <li>
 Transportation provided.
 </li>
 <li>
 Career growth and development opportunities.
 </li>
 <li>
 Exposure to international recruitment and global stakeholders.
 </li>
 <li>
 A collaborative and dynamic work environment.
 </li>
 </ul>
</div>

Recruitment Specialist

<div>
 
 Hi All,
 
 
 
 
 
 
 
 
 We are hiring for AI / ML Developer.
 
 
 
 
 
 Looking for Immediate Joiner.
 
 
 
 
 
 &bull; Location - Gurugram
 
 
 
 
 
 Work Mode: Hybrid.
 
 
 
 
 
 
 
 
 Minimum 5+ years to 7 Years of experience required for AI / ML Developer role.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 
 
 
 ML Models
 
 
 <ul>
 <li>
 Design, develop, and deploy machine learning models for Finance and Operations use cases including forecasting, anomaly detection, and classification
 </li>
 <li>
 Manage the full ML lifecycle using MLflow for experiment tracking, model versioning, and production deployment
 </li>
 <li>
 Deploy and maintain models on Databricks Model Serving with monitoring for drift, latency, and accuracy
 </li>
 </ul>
 
 
 
 
 
 Agentic AI and RAG
 
 
 <ul>
 <li>
 Build agentic AI solutions using Mosaic AI Agent Framework, LLM APIs, and tool-use patterns for analytics automation and intelligent business workflows
 </li>
 <li>
 Develop and maintain RAG pipelines integrating Mosaic AI Vector Search, structured data retrieval, and large language models
 </li>
 <li>
 Evaluate and implement prompt engineering strategies, LLM routing logic, and caching patterns to optimise cost and response quality
 </li>
 </ul>
 
 
 
 
 
 Intelligent Interfaces
 
 
 <ul>
 <li>
 Build intelligent dashboards and self-service AI analytics interfaces combining Databricks-native tooling with front-end components
 </li>
 </ul>
 
 
 
 
 
 Collaboration and Documentation
 
 
 <ul>
 <li>
 Work with data engineers to ensure clean, feature-ready data is available for model training and inference
 </li>
 <li>
 Produce clear documentation for all models, pipelines, evaluation frameworks, and deployment configurations
 </li>
 </ul>
 
 
 
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 
 
 
 
 
 Experience
 
 
 
 5 to 7 years in machine learning, data science, or applied AI engineering in a production environment
 
 
 
 Databricks and ML
 
 
 
 Hands-on experience building and deploying ML models on Azure Databricks with MLflow
 
 
 
 LLMs and AI
 
 
 
 Working experience with LLM APIs and prompt engineering in production. Experience with RAG pipelines and vector search systems
 
 
 
 Python and frameworks
 
 
 
 Proficiency in Python including scikit-learn, pandas, and PyTorch or similar ML frameworks
 
 
 
 Front-end
 
 
 
 Ability to build lightweight AI product interfaces using HTML, JavaScript, and Chart.js or React
 
 
 
 Evaluation
 
 
 
 Strong grasp of model evaluation techniques, statistical validation, and production performance monitoring
 
 
 
 Certification
 
 
 
 Databricks Certified Machine Learning Associate or Professional preferred
 
 
 
 Nice to have
 
 
 
 Experience delivering AI or ML solutions in Finance or enterprise analytics products. Mosaic AI Agent Framework experience.
 
 
 
 
 
 
 Thanks &amp; Regards,
 
 
 
 
 Sohail Khan
 
 
 
 
 Talent Acquisition | Teleperformance
 
 
 
 M +91 8800933907I
 
 Sohail.Khan21@teleperformance.com
 
 
</div>

AI / ML Developer

<div>
 
 We are currently seeking a
 
 French Quality Assurance Analyst
 
 to join our growing team. This role is ideal for professionals who are passionate about quality, customer experience, process improvement, and operational excellence within a contact center environment.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Evaluate customer interactions across multiple channels, including voice, email, chat, social media, and other customer support platforms.
 </li>
 <li>
 Conduct objective and independent quality assessments to ensure compliance with quality standards and client expectations.
 </li>
 <li>
 Participate in calibration sessions to maintain consistency and accuracy in evaluations.
 </li>
 <li>
 Provide detailed feedback and actionable recommendations to improve agent performance and customer satisfaction.
 </li>
 <li>
 Identify operational risks and recommend internal controls to mitigate potential issues.
 </li>
 <li>
 Detect potential fraud, security concerns, and process gaps.
 </li>
 <li>
 Analyze quality trends and provide insights to support business and operational improvements.
 </li>
 <li>
 Identify training and coaching opportunities to enhance team performance.
 </li>
 <li>
 Collaborate with cross-functional teams to drive continuous improvement initiatives.
 </li>
 <li>
 Support the implementation of quality standards, policies, and procedures across operations.
 </li>
 <li>
 Prepare reports and communicate findings to management and relevant stakeholders.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree preferred.
 </li>
 <li>
 6 months to 2 years of experience in Quality Assurance within a contact center or customer service environment.
 </li>
 <li>
 Fluency in French, both written and spoken.
 </li>
 <li>
 Strong knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint.
 </li>
 <li>
 Understanding of contact center operations, quality methodologies, and customer experience best practices.
 </li>
 <li>
 Strong analytical and reporting skills with attention to detail.
 </li>
 </ul>
 
 
 
</div>

French Quality Assurance

<div>
 
 Job Summary
 
 
 
 We are seeking a detail-oriented and analytical
 
 Data Analyst
 
 with experience in a
 
 contact centre environment
 
 and strong
 
 Workforce Management (WFM)
 
 capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.
 
 
 
 
 Key Responsibilities
 
 
 
 Data Analysis &amp; Reporting
 
 <ul>
 <li>
 Analyze large datasets to identify trends, patterns, and insights related to contact centre performance.
 </li>
 <li>
 Develop and maintain dashboards and reports using tools such as
 
 Power BI
 
 or
 
 Tableau
 
 .
 </li>
 <li>
 Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.).
 </li>
 <li>
 Support data-driven decision-making through accurate and timely analysis.
 </li>
 </ul>
 
 Workforce Management (WFM)
 
 <ul>
 <li>
 Perform
 
 forecasting
 
 of call volumes, workload, and staffing requirements.
 </li>
 <li>
 Develop and manage
 
 scheduling plans
 
 to ensure optimal resource utilization.
 </li>
 <li>
 Conduct
 
 real-time monitoring (RTA)
 
 of contact center operations and recommend adjustments.
 </li>
 <li>
 Analyze shrinkage, occupancy, and adherence metrics to improve efficiency.
 </li>
 </ul>
 
 Process Improvement
 
 <ul>
 <li>
 Identify operational inefficiencies and recommend process improvements.
 </li>
 <li>
 Collaborate with operations and team leaders to enhance productivity and service delivery.
 </li>
 <li>
 Support continuous improvement initiatives through data insights.
 </li>
 </ul>
 
 Data Management
 
 <ul>
 <li>
 Extract, clean, and manipulate data using
 
 SQL
 
 and
 
 Excel
 
 .
 </li>
 <li>
 Ensure data accuracy, integrity, and consistency across reports.
 </li>
 <li>
 Automate reporting processes where possible.
 </li>
 </ul>
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Analytics, Statistics, Mathematics, Business, or related field.
 </li>
 <li>
 Minimum
 
 2 years of experience
 
 in data analysis within a
 
 contact center environment
 
 .
 </li>
 <li>
 Strong
 
 Workforce Management (WFM)
 
 experience (forecasting, scheduling, real-time monitoring).
 </li>
 <li>
 Advanced proficiency in
 
 Microsoft Excel
 
 (Pivot Tables, VLOOKUP, Macros preferred).
 </li>
 <li>
 Strong knowledge of
 
 SQL
 
 for data extraction and manipulation.
 </li>
 <li>
 Experience with reporting and visualization tools such as
 
 Power BI
 
 or
 
 Tableau
 
 .
 </li>
 <li>
 Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.).
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 </ul>
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys).
 </li>
 <li>
 Knowledge of automation tools or scripting (Python is a plus).
 </li>
 <li>
 Experience working in a high-volume customer service environment.
 </li>
 </ul>
</div>

Data Analyst – Contact Center (WFM Specialist)

<div>
 
 We are seeking an experienced
 
 IT Release &amp; Change Management Lead
 
 to drive and govern the end-to-end release and change management processes across the organization. This role will be responsible for ensuring that all IT changes are planned, assessed, approved, communicated, and implemented in a controlled manner while minimizing business disruption and maintaining service quality.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and manage IT Change and Release Management processes, ensuring compliance with established policies and best practices.
 </li>
 <li>
 Review, assess, prioritize, and coordinate Requests for Change (RFCs) across multiple business and IT functions.
 </li>
 <li>
 Facilitate Change Advisory Board (CAB) meetings and oversee technical assessments, approvals, and post-implementation reviews.
 </li>
 <li>
 Develop and maintain release plans, schedules, and deployment strategies aligned with business objectives.
 </li>
 <li>
 Identify risks, dependencies, and resource requirements for successful release delivery.
 </li>
 <li>
 Coordinate change implementation, testing, deployment, and rollback activities.
 </li>
 <li>
 Monitor change success rates, report on key metrics, and drive continuous process improvement initiatives.
 </li>
 <li>
 Ensure effective communication of planned changes and releases to stakeholders across the organization.
 </li>
 <li>
 Collaborate with project managers, business leaders, and technical teams to ensure smooth execution of releases and changes.
 </li>
 <li>
 Promote a strong Change Management culture and adherence to IT governance standards.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 8+ years of experience within IT Service Management environments.
 </li>
 <li>
 Strong expertise in Change, Release, Incident, Problem, and Configuration Management processes.
 </li>
 <li>
 Experience facilitating CAB meetings and managing enterprise-scale change initiatives.
 </li>
 <li>
 Solid understanding of ITIL frameworks and best practices (ITIL Foundation certification is a plus).
 </li>
 <li>
 Strong project management and stakeholder management skills.
 </li>
 <li>
 Experience with Change Management, Release Management, and version control tools.
 </li>
 <li>
 Excellent communication, reporting, documentation, and analytical skills.
 </li>
 <li>
 Ability to work in fast-paced environments and manage multiple priorities effectively.
 </li>
 </ul>
 
 
 
</div>

IT Release and Change Management

<div>
 
 
 Job Overview
 
 
 
 We are hiring a fluent Sudanese Interpreter to provide real-time interpretation for medical, emergency (911), and general service calls. The role requires accurate, neutral, and professional interpretation between Sudanese and English speakers while handling sensitive and high-pressure situations.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Provide consecutive interpretation between Sudanese and English via phone or video calls
 </li>
 <li>
 Accurately convey meaning, tone, and intent of conversations in real time
 </li>
 <li>
 Handle calls across Healthcare, Government, Insurance, Finance, Utilities, Travel &amp; Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business
 </li>
 <li>
 Process information quickly, recognize cultural differences, and remain professional and courteous
 </li>
 <li>
 Use appropriate industry terminology and follow standard procedures
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Fluent Sudanese and B2 level English (CEFR)
 </li>
 <li>
 Excellent listening, memory retention, and note-taking skills with high accuracy
 </li>
 <li>
 Ability to remain neutral, objective, and calm during sensitive situations
 </li>
 <li>
 Strong focus and ability to follow client instructions closely
 </li>
 <li>
 Able to explain cultural context when required by the client
 </li>
 <li>
 Strong credibility and professional communication skills
 </li>
 <li>
 Must be based in Thailand or Malaysia
 </li>
 <li>
 TP prohibits hiring candidates from countries targeted by US, EU and UN sanctions.
 </li>
 <li>
 Able to work from home permanently and work night shift
 </li>
 </ul>
 
 
 
 
 
 Relocation Support:
 
 
 
 Visa assistance can be provided for candidates who are willing to relocate to Thailand or Malaysia.
 
</div>

Sudanese Interpreter (Work from home) - Based in Thailand or Malaysia

<div>
 
 
 MIS Analyst | Contact Center
 
 
 
 As an
 
 MIS Analyst
 
 , you are responsible for managing, analyzing, and delivering accurate data insights that support operational decision-making and performance optimization within the contact center.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Generate, maintain, and distribute daily, weekly, and monthly MIS reports for contact center operations
 </li>
 <li>
 Analyze performance metrics such as AHT, SLA, FCR, occupancy, shrinkage, and agent productivity
 </li>
 <li>
 Develop and automate reports using Excel (advanced functions, PivotTables, dashboards) and other reporting tools
 </li>
 <li>
 Monitor real-time and historical data to identify trends, gaps, and opportunities for improvement
 </li>
 <li>
 Ensure data accuracy, integrity, and consistency across all reporting systems
 </li>
 <li>
 Support stakeholders (Operations, QA, WFM, and Management) with actionable insights and customized reports
 </li>
 <li>
 Create and maintain dashboards to visualize KPIs and operational performance
 </li>
 <li>
 Conduct root cause analysis on performance deviations and recommend corrective actions
 </li>
 <li>
 Work closely with cross-functional teams to enhance data reporting processes and efficiency
 </li>
 <li>
 Handle ad-hoc reporting requests and provide timely data-driven insights
 </li>
 <li>
 Maintain databases and ensure proper documentation of reporting processess
 </li>
 </ul>
 
 
 
 
 
 .
 
 
 
 
 Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Computer Science, Statistics, or related field
 </li>
 <li>
 Experience in a contact center environment
 </li>
 <li>
 Advanced proficiency i
 
 n Microsoft Exc
 
 el (VLOOKUP, Pivot Tables, Macros is a plus)
 </li>
 <li>
 Familiarity with reporting tools such as Power BI, Tableau, or similar platforms.
 </li>
 <li>
 Strong analytical, problem-solving, and data interpretation skills.
 </li>
 <li>
 High attention to detail and ability to manage large datasets accurately.
 </li>
 <li>
 Good communication skills to present insights to stakeholders.
 </li>
 </ul>
 
 
</div>

Management Information System Executive

Join TP and explore 13   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TP