Qureos Mentor

<div>
 
 
 We're Hiring: IT governance and risk manager
 
 
 
 
 
 
 drive it resilience and strategic compliance at transmed
 
 
 transmed is looking for an experienced it governance and risk manager to join our information technology team in cairo, egypt. if you are a strategic thinker with a strong background in it audit, risk management, and financial control, we want to hear from you.
 
 
 location: cairo, egypt reports to: head of it demand and portfolio management
 
 
 
 
 
 
 key responsibilities:
 
 
 <ul>
 <li>
 lead internal and external it audits, ensuring timely remediation of findings.
 </li>
 <li>
 develop and enforce it policies and procedures to ensure operational compliance.
 </li>
 <li>
 maintain and test business continuity plans (bcp) and disaster recovery (dr) strategies.
 </li>
 <li>
 manage it vendor lifecycles, performance evaluations, and risk assessments.
 </li>
 <li>
 oversee it budgeting, forecasting, and cost optimization initiatives.
 </li>
 <li>
 maintain the it risk register and promote a risk-aware culture across the organization.
 </li>
 </ul>
 
 
 
 
 
 requirements
 
 :
 
 
 
 
 <ul>
 <li>
 bachelor&rsquo;s degree in IT, computer science, finance, or a related field.
 </li>
 <li>
 5 to 10+ years of experience in it governance, audit, risk, or operations.
 </li>
 <li>
 knowledge of frameworks such as itil, cobit, or iso 27001.
 </li>
 <li>
 professional certifications (cisa, crisc, itil, iso lead auditor, or pmp) are a major plus.
 </li>
 <li>
 fluent in english; knowledge of arabic, french, turkish, or german is an advantage.
 </li>
 <li>
 strong analytical, communication, and stakeholder management skills.
 </li>
 </ul>
 
 
</div>

IT Governance and Risk Manager

<div>
 
 Job Summary
 
 
 We are looking for a highly analytical and collaborative WFM Analyst to join our Workforce
 
 
 Management team. This role combines deep expertise in scheduling algorithms (e.g.,
 
 
 using FICO Mosel) with strong operational research capabilities to drive data-driven
 
 
 decision-making and workforce optimization. The ideal candidate will be proficient in SQL,
 
 
 Excel, and Python (or similar languages), and have experience coordinating
 
 
 cross-functional projects.
 
 
 Key Responsibilities:
 
 
 ● Design, implement, and optimize scheduling algorithms using languages like FICO
 
 
 Mosel to meet service level and efficiency goals.
 
 
 ● Apply operational research techniques such as linear programming, integer
 
 
 programming, simulation, and queuing theory to solve complex workforce and
 
 
 operational challenges.
 
 
 ● Develop and maintain automated scheduling models and decision-support tools.
 
 
 ● Analyze large datasets using SQL and Excel to monitor and improve generated output
 
 
 and processes.
 
 
 ● Collaborate with stakeholders to coordinate and lead projects related to workforce
 
 
 optimization and operational efficiency.
 
 
 ● Translate business problems into mathematical models and present actionable insights
 
 
 into leadership.
 
 
 ● Continuously improve scheduling processes through innovation and automation.
 
 
 Required Skills &amp; Qualifications:
 
 
 ● Proven experience with scheduling/optimization algorithms (e.g., Mosel or similar tools),
 
 
 either in a professional environment or applied during academic studies
 
 
 ● Strong foundation in Operations Research methodologies (linear programming, integer
 
 
 programming, simulation, queuing theory)
 
 
 ● Advanced SQL and Excel for data analysis
 
 
 ● Programming in Python, R, or similar
 
 
 ● Ability to translate business problems into mathematical models
 
 
 ● Strong analytical and problem-solving skills
 
 
 ● Good communication and teamwork
 
 
 ● Ability to work independently and manage multiple priorities
 
 
 Preferred Qualifications:
 
 
 ● Experience in project coordination and cross-functional collaboration
 
 
 ● Experience in contact center / customer service environments
 
 
 ● Familiarity with WFM tools (Verint, NICE, Genesys)
 
 
 ● Experience with simulation tools (AnyLogic, Simul8) or optimization solvers (CPLEX,
 
 
 Gurobi)
 
 
 ● Knowledge of forecasting and real-time adherence tools
 
 
 ● Degree in Applied Mathematics / Operations Research
 
 
 Education and Specific Training:
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science, Engineering (Electrical, Electronics,
 
 
 Communications), Statistics, Mathematics, Physics, Geophysics, or a related field from
 
 
 an accredited Faculty of Science, Engineering, or Political Science
 
</div>

WFM Analyst & Operations Research Specialist

<div>Overview: 
About TP<div> 
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. 
Benefits of working with TP include:<ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul> 
TP and You
<div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div> 
</div>As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! 
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Responsibilities:

Your Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.<ul><li>
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns (Spanish &amp; English)</li><li>
Calmly attempt to resolve and de-escalate any issues</li><li>
Escalate interactions when necessary and appropriate</li><li>
Respond to requests for assistance and/or possible processing payments</li><li>
Track all call related information for auditing and reporting purposes</li><li>
Provide feedback on call issues</li><li>
Upsell if required</li></ul>
Qualifications:

We&rsquo;re looking for fearless people &ndash; people who are inspired to deliver only the best in all that we do.<div></div><div> 
Qualifications:</div> 
<div></div><ul><li>
High School Diploma or equivalent.</li><li>
Minimum of 6 months of customer service experience.</li><li>
Must be 18 years of age or older.</li><li>
Ability to type at least 25 words per minute.</li><li>
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li><li>
Customer service and/or sales experience preferred.</li><li>
College degree preferred but not required.</li></ul><div>
Key Competencies:</div><div></div><ul><li> 
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.</li><li>
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li>
Communication: Outstanding communication, listening, and analytical skills. (Spanish &amp; English)</li><li>
Organizational Skills: Strong organizational and problem-solving skills.</li><li>
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.</li><li>
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li>
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li>
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><div>
Work from Home Requirements:</div><ul><li>
Internet Requirements:<ul><li>
Minimum subscribed download rate equal or exceeds 25.0 Mbps</li><li>
Minimum subscribed upload rate equal or exceeds 10.0 Mbps</li><li>
ISP must have no packet loss and ping under 50ms</li><li>
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN</li><li>
Proof of internet speed required</li></ul></li><li>
Clean and quiet workspace</li></ul><div>
Be Part of Our TP Family</div><div>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</div><div></div><div> 
EOE/Disability/Vets</div></div><div></div>

Remote --- Automotive Customer Service Representative (Spanish Bilingual)

<div>
 
 
 We're Hiring: IT governance and risk manager
 
 
 
 
 
 
 drive it resilience and strategic compliance at transmed
 
 
 transmed is looking for an experienced it governance and risk manager to join our information technology team in cairo, egypt. if you are a strategic thinker with a strong background in it audit, risk management, and financial control, we want to hear from you.
 
 
 location: cairo, egypt reports to: head of it demand and portfolio management
 
 
 
 
 
 
 key responsibilities:
 
 
 <ul>
 <li>
 lead internal and external it audits, ensuring timely remediation of findings.
 </li>
 <li>
 develop and enforce it policies and procedures to ensure operational compliance.
 </li>
 <li>
 maintain and test business continuity plans (bcp) and disaster recovery (dr) strategies.
 </li>
 <li>
 manage it vendor lifecycles, performance evaluations, and risk assessments.
 </li>
 <li>
 oversee it budgeting, forecasting, and cost optimization initiatives.
 </li>
 <li>
 maintain the it risk register and promote a risk-aware culture across the organization.
 </li>
 </ul>
 
 
 
 
 
 requirements
 
 :
 
 
 
 
 <ul>
 <li>
 bachelor&rsquo;s degree in it, computer science, finance, or a related field.
 </li>
 <li>
 5 to 10+ years of experience in it governance, audit, risk, or operations.
 </li>
 <li>
 knowledge of frameworks such as itil, cobit, or iso 27001.
 </li>
 <li>
 professional certifications (cisa, crisc, itil, iso lead auditor, or pmp) are a major plus.
 </li>
 <li>
 fluent in english; knowledge of arabic, french, turkish, or german is an advantage.
 </li>
 <li>
 strong analytical, communication, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 how to apply:
 
 if you are ready to drive digital transformation and ensure resilient it operations, please share your updated cv or apply directly through our careers portal.
 
 
 #itgovernance #itriskmanager #itjobs #cairojobs #transmed #itcompliance #hiring #egyptjobs
 
 
 
</div>

IT governance and risk manager

<div>
 
 The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Communicate with customers via phone, email and chat
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 <li>
 Data entry in various platforms
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years' of relevant work experience
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 <li>
 Fluency in Arabic is MUST.
 </li>
 </ul>
 
 
</div>

Customer Service Representative

<div>
 
 
 Key Responsibilities
 
 
 
 In this role, you are responsible for the design, implementation, operation, and continuous optimization of complex IT infrastructure components within your assigned areas of expertise. You act as a last-level technical expert and play a key role in ensuring stable, secure, and standardized IT services.
 
 <ul>
 <li>
 Designing, implementing, installing, operating, updating, and troubleshooting assigned specialized IT topics such as:
 </li>
 </ul>
 <ol>
 <li>
 Terminal Server environments
 </li>
 <li>
 Virtual server infrastructures
 </li>
 <li>
 Antivirus and endpoint protection solutions
 </li>
 <li>
 Backup and recovery systems
 </li>
 <li>
 Linux and Windows server environments
 </li>
 <li>
 Database systems
 </li>
 <li>
 Secure file transfer environments
 </li>
 <li>
 Monitoring solutions
 </li>
 <li>
 Standardized platforms and individual application/software solutions
 </li>
 </ol>
 <ul>
 <li>
 Independently managing incidents, problems, and escalations up to last-level support
 </li>
 <li>
 Supporting the consultation, planning, and technical design of IT projects
 </li>
 <li>
 Coordinating tasks, timelines, and deliverables for assignments delegated to external service providers, other IT specialist groups, or operational business units
 </li>
 <li>
 Coordinating with external service providers as well as internal IT specialist teams
 </li>
 <li>
 Acting as the primary contact for last-level and highly complex technical issues
 </li>
 <li>
 Designing and implementing automation solutions, including scripting where required
 </li>
 <li>
 Conceptualizing tasks suitable for routine and operational activities
 </li>
 <li>
 Creating and maintaining high-quality technical documentation independently
 </li>
 <li>
 Participating in on-call rotations and scheduled work outside standard business hours for maintenance activities or technical changes
 </li>
 <li>
 Taking on defined ITSM roles such as Incident Manager, Problem Manager, Change Manager, and System Coordinator
 </li>
 <li>
 Ensuring strict compliance with information security requirements, including careful handling of privileged access rights
 </li>
 <li>
 Adhering to confidentiality obligations, contractual and legal regulations, and ISMS policies
 </li>
 <li>
 Immediately reporting and actively supporting the resolution of security incidents
 </li>
 <li>
 Additional tasks can be assigned at any time
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a comparable qualification
 </li>
 <li>
 Minimum of 5 years of proven, hands-on experience in systems engineering and server-/system administration within complex, enterprise IT environments
 </li>
 <li>
 ITILv4 Foundation certification
 </li>
 <li>
 Fluent English skills (at least B1 level)
 </li>
 <li>
 In-depth knowledge of current market technologies in virtualization (VMware, Proxmox) and backup/restore products (Veeam etc.)
 </li>
 <li>
 Very high willingness to learn, strong resilience, and flexibility in a dynamic IT environment
 </li>
 <li>
 Structured, goal-oriented, and analytical working style with a strong sense of ownership
 </li>
 <li>
 Strong organizational and coordination skills with the ability to manage multiple stakeholders and priorities
 </li>
 <li>
 Excellent communication skills, a strong team-oriented mindset in an international environment and the ability to explain complex technical topics clearly
 </li>
 <li>
 High level of commitment, reliability, and hands-on mentality
 </li>
 </ul>
 
 
</div>

Senior System Engineer

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
 <li>
 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
 <li>
 Collaborate with internal teams to ensure timely and accurate responses
 </li>
 <li>
 Document all customer interactions and feedback within the system
 </li>
 <li>
 Handle escalations professionally and ensure service-level targets are met
 </li>
 <li>
 Support process improvements and contribute to continuous service enhancement
 </li>
 <li>
 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

Join TP and explore 26   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TP