Qureos Mentor

<div>
 
 Teleperformance is a global digital business services company that delivers advanced, digitally powered services to streamline business operations for top brands. With a global scale and local presence, Teleperformance aims to support communities, clients, and the environment in meaningful and sustainable ways.
 
 
 
 
 
 
 Position Overview
 
 
 
 The WFM Analyst should guarantee the optimization, automation, and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 
 Department
 
 :
 
 
 Project Workforce Management
 
 
 
 Reports to:
 
 
 
 WFM Assistant Manager
 
 
 
 
 
 
 Job summary/overview
 
 :
 
 
 The WFM Analyst L2 should guarantee the optimization, automation and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 Key responsibilities and accountabilities (may perform other duties as requested not specifically addressed in this document):
 
 
 <ul>
 <li>
 Analyze historical data to provide insights and recommendations for improving workforce efficiency.
 </li>
 <li>
 Collaborate with operations, HR, and IT teams to implement WFM tools and strategies. Identify and implement process improvements in workforce planning and resource utilization.
 </li>
 <li>
 Provide training and support to teams on WFM systems and best practices. Stay updated on industry trends, new WFM technologies, and best practices.
 </li>
 <li>
 Driving continuous improvement in workforce planning processes.
 </li>
 <li>
 Be a true team member in Teleperformance &ndash; focused in the success of the company and the well-being of the team; Interaction with other departments in order to improve and or maximize the project(s) results; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company(producing fresh and imaginative ideas and solutions);
 </li>
 <li>
 Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 </li>
 <li>
 Communicate any known infractions of these Corporate Policies and procedures to the Teleperformance Management immediately; May perform other duties as requested not specifically addressed in this document).
 </li>
 </ul>
 
 
 
 
 
 Main Job Requirements Education and specific Training
 
 :
 
 
 
 <ul>
 <li>
 Higher Education Degree (preferential).
 </li>
 <li>
 Fluency in English (minimum B2)
 </li>
 <li>
 Work Experience: 2-5 years of Experience in project management and implementation. Proficient in Excel, Word, and Outlook. Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </li>
 <li>
 Special Certifications (if appropriate; identify if required to perform the job or just preferred).
 </li>
 </ul>
 
 
</div>

WFM Analyst

<div>Join Teleperformance &ndash; Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description<div>
HR Business Partners perform a specialized type of HR work focused on HR consulting to the business including:
 
<ul><li>HR consulting and coaching (e.g., working with business leaders to solve significant people and cultural issues, provides expertise in technical and regulatory aspects of employment including hiring, termination, performance management, rewards, etc.)
</li><li>Enabling business change (e.g., supporting the talent aspects of organization structure changes, talent integration related to mergers &amp; acquisitions, etc.)
</li><li>HR program advocacy (e.g., communicating the business value of HR initiatives, managing HR program roll out to minimize business disruption, etc.)
</li><li>Partnering with the business and talent management/staffing and recruiting colleagues on key talent initiatives (e.g., workforce planning, hi-potential employee development, succession planning, etc.)</li></ul>
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.</div>
Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.
Be One of Our People: 
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation: 
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</div>

Sr Executive - TE|Domestic|27072025

<div>
 
 We're hiring || Senior Manager Quality || Indore
 
 
 
 
 
 
 
 Job Specifications:
 
 
 
 
 
 
 <ul>
 <li>
 Develop and implement QA Frameworks, SOP's and evaluation processes
 </li>
 <li>
 Analyze call/chat/email evaluations, identify trends, and suggest improvements
 </li>
 <li>
 Ensure Compliance with client specific KPI's and service level agreements
 </li>
 <li>
 Report Key Quality Metrics - NPS, FCR, QA Scores
 </li>
 <li>
 Drive RCA for quality deviations and develop corrective action plans
 </li>
 <li>
 Client &amp; Stakeholder Management (3rd Party Client Management)
 </li>
 <li>
 Experience with Six Sigma, COPC or Lead Methodologies
 </li>
 <li>
 Minimum - Green Belt Certified
 </li>
 <li>
 In a leadership/managerial role for at least 2 years
 </li>
 <li>
 Strong Knowledge of QA Tools, call center metrics
 </li>
 <li>
 Proficient in PowerPoint and QA Software
 </li>
 <li>
 Supports Innovation &amp; Continuous Improvement
 </li>
 </ul>
 
 
</div>

Senior Quality Manager

<div>
 
 
 Company Description
 
 
 
 
 
 
 TP is a global digital business services company with both global scale and local presence. We support our communities, clients, and the environment through our advanced, digitally powered business services. TP partners with some of the world&rsquo;s best brands, helping them streamline their business operations in meaningful and sustainable ways.
 
 
 
 
 
 
 Job description:
 
 
 
 
 
 
 
 The Data Engineer
 
 is an analytics specialist in the business, focusing on the management of data from multiple sources and providing data-driven insights for relevant departments. Ensures that collected data is relevant and exhaustive and interprets the analytics results. Ensures that the data collected is relevant and exhaustive and interprets the results of the analysis. Is a data analyst who transforms data into information, information into insights and insights into business decisions. The Data Engineer supports Operation Data Analysis and Data Science teams, by building scalable and dynamic data structures, optimized towards dashboard development, data analysis and models creation and deployment.
 
 
 
 
 
 
 Key responsibilities and Accountabilities:
 
 
 
 
 
 
 The Data Engineer ensures implementation and continuous improvement of needed infrastructure towards the Data Analytics needs:
 
 
 
 
 <ul>
 <li>
 Business analysis of on-going projects, source mapping and data integration in order to upgrade operations' BI processes.
 </li>
 <li>
 Create and maintain optimal data pipeline architectures for report development.
 </li>
 <li>
 Support Data Scientists and Analysts with data pipelines, allowing advanced analytics and data products.
 </li>
 <li>
 Support the implementation team on complex data sources integration: interpretation and analysis of data structures, Proficiency with hands on Experience in
 
 Azure Data Bricks Tools
 
 and
 
 DevOps Pipeline Development.
 
 </li>
 <li>
 Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GECSP - Global Essential Compliance, Information Security Policies, HR, etc;
 </li>
 <li>
 Be an active part in the processes of continuous improvement, reporting all improvement opportunities and contributing on a daily basis to inform all operational coordination about the issues that may need an adjustment and proposing innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Work close with Data Scientists on end-to-end product development.
 </li>
 <li>
 Follow industry trends ensuring we are using up to date and optimal technology.
 </li>
 <li>
 Can be responsible to approve the activities in the ROP (Data Mapping Questionnaire), inserted by the team under its responsibility (GDPR Scope).
 </li>
 <li>
 Can be responsible to create and upload (or to ensure the completion by a designated employee) new activities in the ROP (Records of Processing) according to GDPR legislation in force.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Education and specific Training:
 
 
 
 
 
 
 Higher Education Degree (Engineering, Mathematics or Computer Sciences - preferred).
 
 
 
 Fluency in English is (Mandatory).
 
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 Data Engineer, Especially with Hands on Experience in
 
 Data Bricks Tools
 
 for +2 Years and also in
 
 DevOps Pipeline Development.
 
 
 
 
 
 
 
 Experience on Contact Centers and shared services for international markets and/or related industries (preferential).
 
 
 
 
 
 
 Technical Skills Highly skilled in:
 
 
 
 MSSQL and SSIS; Database Arquitecture, Datawarehouse, OLAP / Cubes; Dominates a vast set of tools / software / programming languages for consultation and data analysis, as for example and without exclusion of others: PowerPoint, Excel, PowerPivot, Power Query, Power BI, Access, Visual Basic, OLAP Cubes, MDX, Python
 
 
</div>

Senior Data Engineer II

<div>Join Teleperformance &ndash; Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Be One of Our People: 
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation: 
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</div>

External Hiring|HR Business Partners Manager|International|18012026

External Hiring|Quality Assurance Analyst I|International|02112025

External Hiring|Team leader|International|08112025

Join TP and explore 21   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TP