Qureos Mentor

TP Group, formerly known as Teleperformance, has been a leader in the digital business services market for nearly 47 years. In the evolving landscape of AI and technology, TP Group has adapted to maintain its position at the forefront of outsourcing and consulting services. The company emphasizes a modern, empathetic approach to customer experience, offering a range of solutions including omnichannel support, analytics, and technical assistance. With a commitment to innovation and community support, TP Group continues to shape the future of customer interactions.

Company: Teleperformance EgyptLocation: New Cairo (City Walk) &ndash; On-siteRole Overview: We are looking for high-caliber English speakers to join our team.Key Responsibilities:<ul><li>Sales &amp; Upgrades: Identify opportunities to new customer including adding new lines and devices.</li><li>Professionalism: Escalate complaints according to company policy and educate customers on self-help tools.</li></ul>Work Schedule:<ul><li>Shifts: 9-hour rotational shifts.</li><li>Days Off: 5 working days, 2 rotational days off.</li></ul>Compensation &amp; Benefits:<ul><li>Net Salary: Up to 19000 (inclusive of base and monthly KPIs).</li><li>Incremental Raises: * 10% increase on basic salary after 6 months.</li><li>Further increases on basic and variable pay at 12, 18, and 24 months.</li><li>Transportation: Dedicated company-provided transport.</li><li>Insurance: Full Medical and Social insurance.</li></ul>Candidate Requirements:<ul><li>Language: Fluent English (Excellent verbal and written communication).</li><li>Experience: Previous Sales experience is preferred.</li></ul>Job Type: Full-timePay: E&pound;19,000.00 per monthAbility to commute/relocate:<ul><li>New Cairo: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>This is a position for FLUENT English speakers B2/C1</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Specialist Fluent English (B2/C1)

<div>
 
 Position Overview
 
 
 Responsible for managing and optimizing data systems using Microsoft SQL, Python and BI tools to deliver scalable, automated BI solutions. The role involves designing data models, maintaining reporting infrastructure, and translating business needs into actionable insights. Collaborates with cross-functional teams to support decision-making through efficient data delivery and analysis.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 (may perform other duties as requested, not specifically addressed in this document)
 
 
 &middot; Design, develop, and maintain ETLs, stored procedures, and database objects to support reporting and data analysis.
 
 
 &middot; Build and manage scalable data solutions across multiple platforms, ensuring data integrity and performance.
 
 
 &middot; Collaborate with business stakeholders to gather requirements and deliver actionable BI solutions using SQL and Power BI.
 
 
 &middot; Translate business needs into technical specifications for data warehouse design and reporting automation.
 
 
 &middot; Monitor and optimize data processes, automation, and reporting cycles to improve efficiency and accuracy.
 
 
 &middot; Maintain ticketing systems and ensure timely resolution of data-related requests in line with SLAs.
 
 
 &middot; Support continuous improvement initiatives by analyzing trends, identifying opportunities, and contributing to PSP/DMAIC sessions.
 
 
 &middot; Participate in agile teams, cross-functional meetings, and change management efforts to ensure smooth data operations.
 
 
 &middot; Promote BI adoption and knowledge sharing across departments, acting as a strategic liaison between business and data teams.
 
 
 &middot; Demonstrates strong collaboration skills and readily offers mentorship and support to team members when needed.
 
 
 
 
 
 
 
 
 Required Qualifications Education and specific Training
 
 
 &middot; Bachelor&rsquo;s degree in Computer Science, Data Science, Engineering, or a related technical field.
 
 
 &middot; Strong proficiency in MS SQL Server (2016+), including SQL Server Data Tools, query optimization, and indexing.
 
 
 &middot; Solid understanding of data architecture, database management (SQL/NoSQL), and cloud platforms (e.g., AWS, Azure).
 
 
 Work Experience
 
 
 &middot; 5 years and above experience in database analysis, reporting, and BI development using SQL, Power BI, and Excel, preferably in a call center or WFM environment.
 
 
 &middot; Strong hands-on experience with Microsoft SQL Server and data modeling concepts (e.g., star/snowflake schema, OLAP).
 
 
 &middot; Proficient in Microsoft Office; working knowledge of PowerApps and Flow is a plus.
 
 
 &middot; Practical experience with Python for data manipulation and automation.
 
 
 
 
 
 Soft Skills &amp; Other Requirements Technical Skills
 
 
 Required:
 
 
 &middot; Advanced proficiency in Microsoft SQL Server, SSMS, and Power BI (including DAX).
 
 
 &middot; Experience with Python for data processing and automation.
 
 
 &middot; Solid understanding of data modeling (e.g., star/snowflake schema, OLAP) and statistical analysis.
 
 
 &middot; Strong communication skills and proficiency in English.
 
 
 Desirable:
 
 
 &middot; Experience with SSIS and SSAS.
 
 
 &middot; Knowledge of cloud data tools such as Azure Data Factory, Databricks, Google BigQuery, and DevOps.
 
 
 &middot; Understanding of RPA fundamentals.
 
 
 &middot; Experience with Visual Basic, Macros, PowerApps, and Flow.
 
</div>

Senior Business Intelligence Developer

<div>Overview:<div></div> 
About TP<div> 
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. 
Benefits of working with TP include:<ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul> 
TP and You
<div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div> 
</div>As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! 
At this time, TP can only offer employment to individuals located in the following state:
 
 
Must live and resides in Oklahoma.
Responsibilities:

Your Responsibilities
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.<ul><li>
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns</li><li>
Calmly attempt to resolve and de-escalate any issues</li><li>
Escalate interactions when necessary and appropriate</li><li>
Respond to requests for assistance and/or possible processing payments</li><li>
Track all call related information for auditing and reporting purposes</li><li>
Provide feedback on call issues</li><li>
Upsell if required</li></ul>
Qualifications:
<div>
We&rsquo;re looking for fearless people &ndash; people who are inspired to deliver only the best in all that we do.</div><div></div><div> 
Qualifications:</div> 
<div></div><ul><li>
High School Diploma or equivalent.</li><li>
Minimum of 6 months of customer service experience.</li><li>
Must be 18 years of age or older.</li><li>
Ability to type at least 25 words per minute.</li><li>
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li><li>
Customer service and/or sales experience preferred.</li><li>
College degree preferred but not required.</li></ul><div>
Key Competencies:</div><div></div><ul><li> 
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.</li><li>
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li>
Communication: Outstanding communication, listening, and analytical skills.</li><li>
Organizational Skills: Strong organizational and problem-solving skills.</li><li>
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.</li><li>
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li>
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li>
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><div>
Work from Home Requirements:</div><ul><li>
Internet Requirements:<ul><li>
Minimum subscribed download rate equal or exceeds 15.0 Mbps</li><li>
Minimum subscribed upload rate equal or exceeds 5.0 Mbps</li><li>
ISP must have no packet loss and ping under 50ms</li><li>
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN</li><li>
Proof of internet speed required</li></ul></li><li>
Clean and quiet workspace</li></ul><div>
Be Part of Our TP Family</div><div>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</div><div></div><div> 
EOE/Disability/Vets</div></div>

Healthcare Customer Service Representative - Remote Oklahoma Only

Teleperformance Egypt is hiring fluent English speakers for a newly launching Hospitality account (Wave 0) &mdash; offering fast-track promotion opportunities.Role: Booking Advisor / Hotel Reservations<ul><li>Handle reservations, bookings, and cancellations</li><li>Assist customers with inquiries</li><li>Sales opportunities - hotels' products/services.</li></ul>Offer<ul><li>Salary: 18,000 EGP (including KPIs &ndash; paid in Euro equivalent)</li><li>Sales commission</li><li>Overnight allowance</li><li>Transportation across Cairo &amp; Giza + 1,000 EGP allowance</li><li>Paid training</li><li>No rush calls</li><li>Fast promotion opportunity (Wave 0 advantage)</li></ul>Requirements:<ul><li>Graduates only</li><li>Fluent English (C1)</li><li>Flexible with rotational shifts (24/7) &ndash; up to 2 AM for females</li></ul>Job Types: Full-time, ContractApplication Question(s):<ul><li>Are you a graduate?</li><li>Are you flexible with night/rotational shifts? </li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative - Fluent English Only

ENGLISH ACCOUNT - CAIROAttractive Salary: 19,000 EGP NET, Net Salary (free of taxes &amp; fees) including KPIs in the Euro Equivalent, featuring performance bonuses of 100 Euros! + 195 Euro Quarter Bonus&bull;⁠ ⁠Start Immediately: Don&rsquo;t wait&mdash;begin your journey with us today!&bull;⁠ ⁠Voice&bull;⁠ ⁠Morning, Night &amp; Rotational Shifts&bull;⁠ ⁠Exceptional Benefits:- Medical Insurance (up to 400,000 EGP/year)- Social Insurance included- Paid training and 24/7 transportation across Cairo &amp; Giza- Access to gym facilities and exclusive store discounts- Overnight allowance of up to 1,000 EGP/month&bull;⁠ ⁠Real Career Growth: Grab promotion opportunities within just 6 months!Job Type: Full-timePay: From E&pound;19,000.00 per monthApplication Question(s):<ul><li>Are you Graduate?</li><li>Are you applying for English account ?</li><li>Are you Flex. with Rotational shifts ?</li><li>Are you ready to start Immediately?</li></ul>Location:<ul><li>Cairo (Required)</li></ul>Work Location: In person

Customer Service Representative

Teleperformance Egypt is currently seeking professional Customer Service Representatives to join our multinational team in New Cairo. This role is ideal for individuals with excellent English communication skills who are looking to develop their career within a global organization. We provide comprehensive, paid training to ensure all team members are equipped for success.Key Benefits<ul><li>Net Salary: 18,500 EGP per month.</li><li>Transportation: Company-provided transportation is included.</li><li>Insurance: Full Medical and Social insurance coverage from the date of hire.</li><li>Training: Fully paid professional training program.</li><li>Career Growth: Structured opportunities for internal promotion and professional development.</li><li>Work Environment: A stable, professional, and diverse multinational workplace.</li></ul>Requirements<ul><li>Language Skills: Excellent command of English (B2 or C1 level).</li><li>Education: Open to both Graduates and Undergraduates/Dropouts.</li><li>Flexibility: Ability to work rotational shifts, including night shifts.</li><li>Communication: Strong interpersonal skills and a professional demeanor.</li><li>Location: Ability to commute to our site in New Cairo.</li></ul>Responsibilities<ul><li>Handle customer inquiries with professionalism and accuracy.</li><li>Provide high-quality solutions and support to international clients.</li><li>Maintain a high standard of service that aligns with global brand expectations.</li></ul>About Teleperformance Teleperformance is a global leader in customer experience management. We are an equal opportunity employer that values diversity and provides a supportive environment for all employees.How to Apply Please click the &quot;Apply&quot; button to submit your CV. Shortlisted candidates will be contacted for an initial interview.Job Type: Full-timeApplication Question(s):<ul><li>Are you flexible with night and overnight shifts?</li><li>Are you a graduate?</li><li>Are you Egyptian?</li></ul>Language:<ul><li>english (Required)</li></ul>Work Location: In person

<div>
 
 Teleperformance is a global digital business services company that delivers advanced, digitally powered services to streamline business operations for top brands. With a global scale and local presence, Teleperformance aims to support communities, clients, and the environment in meaningful and sustainable ways.
 
 
 
 
 
 
 Department:
 
 Digital Services and Transformation
 
 
 
 Reports To:
 
 Business Intelligence Manager
 
 
 
 
 
 
 Position Overview
 
 
 
 Responsible for managing and optimizing data systems using Microsoft SQL, Python and BI tools to deliver scalable, automated BI solutions. The role involves designing data models, maintaining reporting infrastructure, and translating business needs into actionable insights. Collaborates with cross-functional teams to support decision-making through efficient data delivery and analysis.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Design, develop, and maintain ETLs, stored procedures, and database objects to support
 
 
 reporting and data analysis.
 
 
 &bull; Build and manage scalable data solutions across multiple platforms, ensuring data integrity and
 
 
 performance.
 
 
 &bull; Collaborate with business stakeholders to gather requirements and deliver actionable BI solutions using SQL and Power BI.
 
 
 &bull; Translate business needs into technical specifications for data warehouse design and reporting automation.
 
 
 &bull; Monitor and optimize data processes, automation, and reporting cycles to improve efficiency and accuracy.
 
 
 &bull; Maintain ticketing systems and ensure timely resolution of data-related requests in line with SLAs.
 
 
 &bull; Support continuous improvement initiatives by analyzing trends, identifying opportunities, and contributing to PSP/DMAIC sessions.
 
 
 &bull; Participate in agile teams, cross-functional meetings, and change management efforts to ensure smooth data operations.
 
 
 &bull; Promote BI adoption and knowledge sharing across departments, acting as a strategic liaison between business and data teams.
 
 
 &bull; Demonstrates strong collaboration skills and readily offers mentorship and support to team members when needed.
 
 
 
 
 
 
 
 
 
 
 Required Qualifications Education and Specific Training:
 
 
 
 
 &bull; Bachelor&rsquo;s degree (or in progress) in Computer Science, Data Science, Engineering, or a related
 
 
 technical field.
 
 
 &bull; Strong proficiency in MS SQL Server (2016+), including SQL Server Data Tools, query optimization, and indexing.
 
 
 &bull; Solid understanding of data architecture, database management (SQL/NoSQL), and cloud
 
 
 platforms (e.g., AWS, Azure).
 
 
 
 
 
 
 Work Experience:
 
 
 
 &bull; 2 years+ and above experience in database analysis, reporting, and BI development using SQL,
 
 
 Power BI, and Excel, preferably in a call center or WFM environment.
 
 
 &bull; Strong hands-on experience with Microsoft SQL Server and data modeling concepts (e.g.,
 
 
 star/snowflake schema, OLAP).
 
 
 &bull; Proficient in Microsoft Office; working knowledge of PowerApps and Flow is a plus.
 
 
 &bull; Practical experience with Python for data manipulation and automation.
 
 
 Soft Skills &amp; Other Requirements Technical Skills.
 
 
 
 
 
 
 
 
 
 
 Required:
 
 
 
 
 &bull; Advanced proficiency in Microsoft SQL Server, SSMS, and Power BI (including DAX).
 
 
 &bull; Experience with Python for data processing and automation.
 
 
 &bull; Solid understanding of data modeling (e.g., star/snowflake schema, OLAP) and statistical analysis.
 
 
 &bull; Strong communication skills and proficiency in English.
 
 
 
 
 
 
 
 Desirable:
 
 
 
 
 &bull; Experience with SSIS and SSAS.
 
 
 &bull; Knowledge of cloud data tools such as Azure Data Factory, Databricks, Google BigQuery, and
 
 
 DevOps.
 
 
 &bull; Understanding of RPA fundamentals.
 
 
 &bull; Experience with Visual Basic, Macros, PowerApps, and Flow.
 
 
 
 
 
 
 
 Competencies and Specific Skills:
 
 
 
 
 &bull; Analytical Ability
 
 
 &bull; Achievement Orientation
 
 
 &bull; Communication Skills
 
 
 &bull; Continuous Improvement Mindset
 
 
 &bull; Customer Orientation
 
 
 &bull; Initiative Customer
 
 
 &bull; Interpersonal Skills
 
 
 &bull; Learning Abilities
 
 
 &bull; Planning and Organization
 
 
 &bull; Problem Solving
 
 
 &bull; Management Capability
 
 
 &bull; Teamwork
 
</div>

Business Intelligence Developer

Join TP and explore 22   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TP

About Company

Customer Support Specialist Fluent English (B2/C1)

Senior Business Intelligence Developer

Healthcare Customer Service Representative - Remote Oklahoma Only

Customer Service Representative - Fluent English Only

Customer Service Representative

Customer Service Representative

Business Intelligence Developer