Qureos Mentor

At TP, we provide a range of innovative services including AI solutions, customer service, and consulting across various industries such as healthcare, finance, and technology. We are committed to creating a great workplace that combines purpose with a passion for solving complex issues. Our job opportunities span multiple locations and offer unique career paths for individuals looking to grow in a dynamic environment.

<div>
 
 
 We're Hiring: AI &amp; Automation Analyst
 
 
 
 We are looking for an
 
 AI &amp; Automation Analyst
 
 to join our team. This is an exciting opportunity for professionals with a passion for Artificial Intelligence, Machine Learning, and Automation to contribute to innovative solutions that enhance business processes and drive digital transformation.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Analyze business needs and identify opportunities for AI and automation.
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 Design, develop, and implement AI solutions and automated workflows.
 </li>
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 Build and deploy machine learning models and automation scripts.
 </li>
 <li>
 Collaborate with cross-functional teams to deliver business-driven technology solutions.
 </li>
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 Prepare, analyze, and manage data to support AI initiatives.
 </li>
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 Monitor, test, and continuously improve AI and automation solutions.
 </li>
 <li>
 Ensure compliance with data privacy and security standards.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Data Science, or a related field.
 </li>
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 1&ndash;3 years of experience in AI technologies, Machine Learning, and Automation.
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 Proficiency in Python, R, or Java.
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 Strong analytical, problem-solving, and communication skills.
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 Experience with automation tools and integrating AI solutions into business processes.
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 Certifications in AI, Machine Learning, RPA, or PMP are considered an advantage.
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 Experience within the FMCG industry is a plus.
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 </ul>
 
 
 
</div>

AI and Automation Analyst

Role: Customer Support Representative Billing Inquiries Technical support Internet SupportOffer &bull; NET Salary: 19000 - 20500 (including KPIs &ndash; paid in Euro) &bull; High sales commission + 195 Euro Bonus &bull; Overnight allowance &bull; Transportation across Cairo &amp; Giza + 1,500 EGP allowance &bull; Paid trainingLocation: New Cairo Requirements: &bull; Graduates &bull; Fluent English (B1+/C1) &bull; Flexible with rotational or night shifts. &bull; For females: shifts up to 2 AM - transportation providedJob Type: Full-timePay: E&pound;19,500.00 per monthWork Location: In person

English Call Center, English Customer Service

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are seeking an experienced AI/ML Developer Level II to join our Innovation &amp; Software Solutions team. In this role, you will be responsible for designing, developing, deploying, and optimizing enterprise-grade conversational AI solutions using the RASA framework, Python, and Google Cloud Platform (GCP). Working closely with cross-functional teams, you will build scalable, production-ready virtual assistants and intelligent automation solutions while driving continuous improvements in machine learning models, NLP performance, and MLOps practices. This is an excellent opportunity for a proactive developer who is passionate about conversational AI, cloud technologies, and delivering innovative AI-powered solutions at scale.
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Design, develop, and maintain enterprise-grade conversational AI solutions using RASA Open Source and RASA Pro/X.
 </li>
 <li>
 Develop complex dialogue flows, NLU pipelines, custom actions, stories, and rules.
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 Train, evaluate, fine-tune, and optimize NLP models to improve chatbot performance, intent recognition, entity extraction, and user experience.
 </li>
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 Build clean, scalable, and maintainable backend services and APIs using Python.
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 Deploy, monitor, and manage AI applications on Google Cloud Platform (GKE, Cloud Run, Compute Engine, Pub/Sub, Vertex AI, Dialogflow, Cloud Speech-to-Text, and Text-to-Speech).
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 Integrate conversational AI solutions with enterprise systems and third-party services.
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 Contribute to CI/CD pipelines, automated testing, model versioning, and MLOps best practices.
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 Analyze conversational data using BigQuery and leverage Cloud Storage for managing training datasets and model artifacts.
 </li>
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 Collaborate within an Agile development environment and mentor junior team members when needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, Data Science, or a related discipline, or equivalent practical experience.
 </li>
 <li>
 Strong hands-on experience with Python and software engineering best practices.
 </li>
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 Proven experience developing conversational AI solutions using RASA.
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 Hands-on experience with Google Cloud Platform (GCP) services.
 </li>
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 Strong understanding of Natural Language Processing (NLP) concepts, including intent classification, entity recognition, dialogue management, and context handling.
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 Experience working with machine learning frameworks such as spaCy, scikit-learn, or Transformers.
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 Proficiency with Git and collaborative software development workflows.
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 Excellent analytical, problem-solving, and communication skills.
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 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 
 
 
 <ul>
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 Experience with Docker and Kubernetes.
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 Knowledge of Terraform or other Infrastructure-as-Code tools.
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 Experience implementing CI/CD pipelines and MLOps workflows.
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 Google Cloud certifications, particularly Professional Machine Learning Engineer, are highly desirable.
 </li>
 </ul>
 
 
</div>

AI/ML Developer Level II

<div>
 
 
 Teleperformance is Hiring: WFM Analyst L2
 
 
 
 Are you passionate about workforce planning, data analysis, and process improvement? Join Teleperformance and help drive operational excellence through workforce optimization and innovation.
 
 
 
 What You'll Do:
 
 
 
 &bull; Analyze workforce data and identify trends to improve efficiency
 
 
 &bull; Develop recommendations to optimize workforce planning and resource utilization
 
 
 &bull; Collaborate with Operations, HR, and IT teams to implement WFM strategies
 
 
 &bull; Drive automation, standardization, and continuous process improvement
 
 
 &bull; Support and train teams on WFM tools and best practices
 
 
 &bull; Monitor performance and contribute to business improvement initiatives
 
 
 &bull; Ensure compliance with company policies and information security standards
 
 
 
 What We're Looking For:
 
 
 
 
 &bull; 2&ndash;5 years of experience in Workforce Management, project management, or process improvement in BPO Industry
 
 
 
 &bull; Bachelor's degree
 
 
 
 &bull; English level: B2 or above
 
 
 
 
 &bull; Hands-on experience working with Alvaria and/or Aspect WFM tools
 
 
 
 &bull; Strong analytical and problem-solving skills
 
 
 &bull; Proficiency in Microsoft Excel, Word, and Outlook
 
 
 &bull; Experience with SQL, BI tools, or Workforce Management software is a plus
 
 
 &bull; Excellent communication and stakeholder management skills
 
 
 &bull; Ability to work in a fast-paced, data-driven environment
 
 
 
 What We Offer:
 
 
 
 &bull; Competitive salary package
 
 
 &bull; Medical and social insurance
 
 
 &bull; Transportation provided
 
 
 &bull; Career growth and development opportunities
 
 
 &bull; Dynamic international work environment
 
 
 
</div>

Workforce Management Analyst

<div>
 
 
 We're Hiring: Recruitment Specialist (International Recruitment)
 
 
 
 Are you passionate about connecting top talent with global career opportunities?
 
 
 We're looking for a
 
 Recruitment Specialist
 
 to join our team and support national and international hiring. If you have experience in end-to-end recruitment and enjoy working in a dynamic, fast-paced environment, we'd love to hear from you.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage the full recruitment lifecycle for local and international hiring.
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 Source and attract qualified candidates across European markets.
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 Create and publish job advertisements.
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 Screen CVs and conduct initial interviews.
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 Assess candidates' language, technical, and interpersonal skills.
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 Coordinate online assessments, interviews, and selection activities.
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 Support international candidates with the relocation process.
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 Partner with internal stakeholders to ensure timely and high-quality hiring.
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 Maintain accurate recruitment records and ensure compliance with company policies and GDPR.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
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 Fluent English.
 </li>
 <li>
 
 Minimum 2 years of recruitment experience is a must.
 
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 International recruitment experience is an advantage.
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 Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
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 Strong communication, organizational, and interpersonal skills.
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 Results-driven, adaptable, and able to thrive in a fast-paced environment.
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 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Medical and social insurance.
 </li>
 <li>
 Transportation provided.
 </li>
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 Career growth and development opportunities.
 </li>
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 Exposure to international recruitment and global stakeholders.
 </li>
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 A collaborative and dynamic work environment.
 </li>
 </ul>
</div>

Recruitment Specialist

<div>
 
 Hi All,
 
 
 
 
 
 
 
 
 We are hiring for AI / ML Developer.
 
 
 
 
 
 Looking for Immediate Joiner.
 
 
 
 
 
 &bull; Location - Gurugram
 
 
 
 
 
 Work Mode: Hybrid.
 
 
 
 
 
 
 
 
 Minimum 5+ years to 7 Years of experience required for AI / ML Developer role.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 
 
 
 ML Models
 
 
 <ul>
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 Design, develop, and deploy machine learning models for Finance and Operations use cases including forecasting, anomaly detection, and classification
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 Manage the full ML lifecycle using MLflow for experiment tracking, model versioning, and production deployment
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 Deploy and maintain models on Databricks Model Serving with monitoring for drift, latency, and accuracy
 </li>
 </ul>
 
 
 
 
 
 Agentic AI and RAG
 
 
 <ul>
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 Build agentic AI solutions using Mosaic AI Agent Framework, LLM APIs, and tool-use patterns for analytics automation and intelligent business workflows
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 Develop and maintain RAG pipelines integrating Mosaic AI Vector Search, structured data retrieval, and large language models
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 Evaluate and implement prompt engineering strategies, LLM routing logic, and caching patterns to optimise cost and response quality
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 </ul>
 
 
 
 
 
 Intelligent Interfaces
 
 
 <ul>
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 Build intelligent dashboards and self-service AI analytics interfaces combining Databricks-native tooling with front-end components
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 </ul>
 
 
 
 
 
 Collaboration and Documentation
 
 
 <ul>
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 Work with data engineers to ensure clean, feature-ready data is available for model training and inference
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 Produce clear documentation for all models, pipelines, evaluation frameworks, and deployment configurations
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 </ul>
 
 
 
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 
 
 
 
 
 Experience
 
 
 
 5 to 7 years in machine learning, data science, or applied AI engineering in a production environment
 
 
 
 Databricks and ML
 
 
 
 Hands-on experience building and deploying ML models on Azure Databricks with MLflow
 
 
 
 LLMs and AI
 
 
 
 Working experience with LLM APIs and prompt engineering in production. Experience with RAG pipelines and vector search systems
 
 
 
 Python and frameworks
 
 
 
 Proficiency in Python including scikit-learn, pandas, and PyTorch or similar ML frameworks
 
 
 
 Front-end
 
 
 
 Ability to build lightweight AI product interfaces using HTML, JavaScript, and Chart.js or React
 
 
 
 Evaluation
 
 
 
 Strong grasp of model evaluation techniques, statistical validation, and production performance monitoring
 
 
 
 Certification
 
 
 
 Databricks Certified Machine Learning Associate or Professional preferred
 
 
 
 Nice to have
 
 
 
 Experience delivering AI or ML solutions in Finance or enterprise analytics products. Mosaic AI Agent Framework experience.
 
 
 
 
 
 
 Thanks &amp; Regards,
 
 
 
 
 Sohail Khan
 
 
 
 
 Talent Acquisition | Teleperformance
 
 
 
 M +91 8800933907I
 
 Sohail.Khan21@teleperformance.com
 
 
</div>

AI / ML Developer

<div>
 
 We are currently seeking a
 
 French Quality Assurance Analyst
 
 to join our growing team. This role is ideal for professionals who are passionate about quality, customer experience, process improvement, and operational excellence within a contact center environment.
 
 
 
 Key Responsibilities
 
 
 <ul>
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 Evaluate customer interactions across multiple channels, including voice, email, chat, social media, and other customer support platforms.
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 Conduct objective and independent quality assessments to ensure compliance with quality standards and client expectations.
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 Participate in calibration sessions to maintain consistency and accuracy in evaluations.
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 Provide detailed feedback and actionable recommendations to improve agent performance and customer satisfaction.
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 Identify operational risks and recommend internal controls to mitigate potential issues.
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 Detect potential fraud, security concerns, and process gaps.
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 Analyze quality trends and provide insights to support business and operational improvements.
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 Identify training and coaching opportunities to enhance team performance.
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 Collaborate with cross-functional teams to drive continuous improvement initiatives.
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 Support the implementation of quality standards, policies, and procedures across operations.
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 Prepare reports and communicate findings to management and relevant stakeholders.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree preferred.
 </li>
 <li>
 6 months to 2 years of experience in Quality Assurance within a contact center or customer service environment.
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 Fluency in French, both written and spoken.
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 Strong knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint.
 </li>
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 Understanding of contact center operations, quality methodologies, and customer experience best practices.
 </li>
 <li>
 Strong analytical and reporting skills with attention to detail.
 </li>
 </ul>
 
 
 
</div>

French Quality Assurance

Join TP and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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