customer service agent

Company Description TP Cairo EG is a customer-focused organization providing support and service solutions for a wide range of clients and industries. Located in New Cairo, the company offers a professional, fast-paced work environment with opportunities to develop strong communication and problem-solving skills. Team members are encouraged to collaborate, learn, and grow through continuous training and performance feedback. TP Cairo EG values reliability, quality service, and a positive customer experience, and seeks individuals who are committed to delivering consistent, high-level support.
Role Description This is a full-time, on-site Customer Service Representative role based in New Cairo. The Customer Service Representative will handle inbound and outbound customer interactions through phone, email, chat, or other channels, addressing inquiries, resolving issues, and providing accurate information. Responsibilities include documenting customer requests, updating records in the system, and following established procedures and guidelines to ensure efficient and effective service. The role involves collaborating with other teams to escalate and resolve complex cases, maintaining a high level of professionalism, and meeting performance targets related to response time, quality, and customer satisfaction. The representative is expected to follow company policies, participate in training, and contribute to a positive and inclusive work environment.
Qualifications

• Ability to deliver strong customer service and support, with skills in Customer Service and Customer Support.
• Experience focusing on customer satisfaction and service quality, including Customer Satisfaction and Customer Experience.
• Background in customer-facing roles such as Customer Service Representatives or similar positions.
• Clear and professional verbal and written communication skills in English; Arabic proficiency is an advantage.
• Strong listening, problem-solving, and conflict-resolution abilities, with attention to detail and accuracy.
• Comfort working with computer systems, CRM tools, and multitasking across multiple applications.
• Ability to work on-site full-time in New Cairo, with flexibility for shifts as required by business needs.
• Previous experience in call centers, customer support, or service environments is preferred; a high school diploma or equivalent is required, and further education is a plus.

Pay: Up to E£20,000.00 per month

Work Location: In person