Urwah Admin

Transguard Group

<div>
 
 Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management &amp; Aviation. Transguard Group is the UAE&rsquo;s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!
 
 
 
 
 
 We are currently recruiting for an
 
 Assistant Operations Manager
 
 
 - Hospitality Services
 
 to join our Manpower Services team in Dubai.
 
 
 
 
 
 
 Scope
 
 
 
 Support the smooth and efficient operation of contracts and accounts in coordination with site supervisors, administrative support, and the Account Manager.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Financial
 
 
 <ul>
 <li>
 Oversee all daily deployments of staff to assigned contracts.
 </li>
 <li>
 Responsible for the timely and accurate submission of monthly Time &amp; Attendance.
 </li>
 </ul>
 
 
 
 
 
 Customer
 
 
 <ul>
 <li>
 Key point of contact with client site teams for all operational matters.
 </li>
 <li>
 Develop strong relationships with the client POC to facilitate the growth of contracts.
 </li>
 <li>
 Management of internal teams such as demand planning, Billing, and payroll to ensure a smooth and efficient workflow process.
 </li>
 <li>
 Develop a strong and trusted relationship with employees through daily interaction, assisting in resolving simple queries and concerns raised.
 </li>
 </ul>
 
 
 
 
 
 Process
 
 
 <ul>
 <li>
 Manage and optimize current workflow process across multiple lines of service, Transport, HR, Deployments, and accommodation to ensure operational targets are achieved.
 </li>
 <li>
 Encouraged to identify areas of improvement to enhance efficiencies and processes across the business unit.
 </li>
 <li>
 Oversee the onboarding of all newly recruited staff to ensure a smooth hiring and deployment process.
 </li>
 </ul>
 
 
 
 
 
 Innovation
 
 
 <ul>
 <li>
 Identify areas where repetitive tasks can be automated.
 </li>
 <li>
 Reduce the amount of manual data and identify automated processes where possible.
 </li>
 </ul>
 
 
 
 
 
 Selection Criteria
 
 
 <ul>
 <li>
 3-4 years&rsquo; experience in an outsourcing company or similar large-scale workforce
 </li>
 <li>
 UAE Driver's License
 </li>
 <li>
 Proficient in computer
 </li>
 <li>
 Good reporting skills
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Conflict resolution skills
 </li>
 <li>
 Able to work flexible shift times to suit operational/client requirements
 </li>
 </ul>
</div>

Assistant Operations Manager - Hospitality Services

<div>
 
 Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management &amp; Aviation. Transguard Group is the UAE&rsquo;s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!
 
 
 
 
 
 We are currently recruiting for an
 
 Account Administrator
 
 to join our Workforce Solutions team in our HQ, located in DAFZA, Dubai Airport Free Zone.
 
 
 
 
 
 
 Scope
 
 
 
 
 
 
 Responsible to support the Account Management team in the delivery of the HR services to the assigned key accounts, working with the Manager &ndash; Workforce Solutions to Ensure the customers &amp; employees expectation are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Financial
 
 
 <ul>
 <li>
 Updated accurate salaries and bank details ensuring salaries are processed correctly.
 </li>
 <li>
 Timely submission of cash requests, claims and expenses made towards passes and permits.
 </li>
 <li>
 Maintain accuracy in application of visa, medical, passes.
 </li>
 </ul>
 
 
 
 
 
 Customer
 
 
 <ul>
 <li>
 Closely working with account management team on Transition Planning for Onboarding/Offboarding Projects.
 </li>
 <li>
 Ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and ad hoc HR requests.
 </li>
 <li>
 Ensure all tasks are aligned to the agreed SLA with the teams.
 </li>
 </ul>
 
 
 
 
 
 Process
 
 
 <ul>
 <li>
 Support in weekly and monthly reports on admin activities and status as and when required.
 </li>
 <li>
 Follow the Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and Key Performance Indicators (KPIs) for the each of the assigned accounts.
 </li>
 <li>
 Understand how the individual work schedules are aligned to the team schedule to meet the deadlines.
 </li>
 <li>
 Assist in the disciplinary issues arising from employees in conjunction with client HR.
 </li>
 <li>
 Track and maintain records of employees pertaining to their life cycle (personal documents, passes and permits, medical insurance, lifecycle documents etc.
 </li>
 </ul>
 
 
 
 
 
 Innovation
 
 
 <ul>
 <li>
 Data Dump Management and using reports to enable efficiency in work.
 </li>
 <li>
 Participate in Continuous improvement initiatives to bring efficiency and savings.
 </li>
 </ul>
 
 
 
 
 
 Selection Criteria
 
 
 <ul>
 <li>
 Should be aware of the Basic UAE Labor laws and processes
 </li>
 <li>
 Minimum English Language Level 4 (by Transguard Group Standards)
 </li>
 <li>
 Min 1-2 years of administrative experience (HR knowledge is an advantage)
 </li>
 <li>
 Should be organized with the ability to re-prioritize and multitask
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Customer Service skills
 </li>
 <li>
 Exposure to HRMS system will be an advantage
 </li>
 <li>
 Good computer skills with experience in using all MS office tools
 </li>
 </ul>
</div>

Account Administrator-Workforce Solutions

Join Transguard Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Transguard Group

ABOUT_COMPANY

Assistant Operations Manager - Hospitality Services

Account Administrator-Workforce Solutions