Urwah Admin

Transguard Group

Transguard Group is a leading provider of security and manpower solutions in the UAE. They specialize in cash management, security services, facilities management, and workforce solutions, catering to various sectors including hospitality, aviation, and retail. With a commitment to operational excellence and innovation, Transguard offers comprehensive services from recruitment and training to event security and home maintenance. Their extensive experience and diverse service offerings make them a trusted partner for businesses across the region.

<div>
 
 Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management &amp; Aviation. Transguard Group is the UAE&rsquo;s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 70,000+ employees!
 
 
 
 
 
 We are currently recruiting for an
 
 Account Manager - Chauffeur Drive Services
 
 to join our Aviation Services team in Dubai.
 
 
 
 
 
 
 Scope
 
 : Responsible for a fully managed Chauffeur Drive limousine service. Revenue delivery, gross contribution, account management, enhancing and optimizing operational excellence across the assigned customer account portfolio. Project managing client mobilizations, day-to-day delivery of operations, contribute to the growth of account portfolio as well as manage a team of individuals. There will also be involvement in new business tenders received from aviation clients.
 
 
 Support the Senior Manager in the management, development, implementation, communication, and delivery of all areas of responsibilities relating to Transport, Aviation &amp; Logistics across the group.
 
 
 
 
 
 
 Financial
 
 
 <ul>
 <li>
 Develop the business growth of the account portfolio, through new business and organic growth
 </li>
 <li>
 Implicitly understand the commercial aspects of the Chauffeur Drive contract and monitor the management of the service to ensure delivery within the boundaries of the contracts and adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieving the operational SLA and commercial KPIs
 </li>
 <li>
 Ensure customer account portfolio deliveries to budgeted targets, revenue, and gross contributions, contributing to the department P&amp;L, accurate reporting for forecasting and revenue is maximized
 </li>
 <li>
 Working closely with the legal and commercial teams, be able to provide clear directions on actions throughout the term of contract relating to any breach and any actions required to remedy
 </li>
 <li>
 Responsible for management monthly report with operational data to support the review of the financial performance of the contract scorecard
 </li>
 </ul>
 
 
 
 
 
 Customer
 
 
 <ul>
 <li>
 Proactively manage the relationship with the client in line with the RACI matrix
 </li>
 <li>
 Manage key contacts and relationships within your account portfolio, ensure the account is fully managed and relationships are developed at every level.
 </li>
 <li>
 Provide ideas on growth initiatives to maximize the potential opportunities with new clients and contacts
 </li>
 <li>
 Ensure all commercials are within the bounds of the contracts and billing accurately reflects all terms and conditions.
 </li>
 <li>
 Effective debtor management across the Account Portfolio.
 </li>
 <li>
 Respond to queries efficiently within a timely manner.
 </li>
 </ul>
 
 
 
 
 
 Process
 
 
 <ul>
 <li>
 Analyses trends and metrics to develop and enhance solutions, processes, and programs that address current inefficiencies and create improved processes.
 </li>
 <li>
 Measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization.
 </li>
 <li>
 Developing programs and methods that aid in the achievement of measurable improvements in metric results, and which avail actionable management solutions and strategies.
 </li>
 <li>
 Responsible for Management Reporting, the collation of reports for MPR and Control Rooms.
 </li>
 <li>
 Operational Excellence: Drive a lean culture within the team, focused on operational excellence and business performance.
 </li>
 <li>
 Ensure direct reports are focused on value added activity, working towards achieving the goals on balanced score cards.
 </li>
 <li>
 Team Management: Lead, motivate and develop the team members reporting directly to you and influence the positive behaviour of the wider team.
 </li>
 </ul>
 
 
 
 
 
 Innovation
 
 
 <ul>
 <li>
 Understand the bid / quote request documents to become familiar and well versed with the requirements &amp; scope of work. Develop a plan of action around the deadlines to ensure that solutions are completed on time and in line with RFP requirements providing the business maximum chances of winning the project.
 </li>
 <li>
 Reviewing the asset list and drawings to understand the magnitude of the scope of work along with the scope falling under the specialist service providers.
 </li>
 <li>
 Prepare a complete solution strategy/ process including complete lifecycle starting from receiving tenders to successful closeout.
 </li>
 <li>
 Working with key members of the other business units and the client organization to obtain the information required to compile the proposals.
 </li>
 <li>
 Leading the solutions team to ensure they gather right information including site visit required to develop a site-specific solution with special attention to technology and providing efficient solutions to the client. Generate site visit reports which detail the findings during the visit and enumerate any request for information to be submitted to the client.
 </li>
 <li>
 Identify and research trends in the Transport sector.
 </li>
 <li>
 Integrate emerging technologies and automation tools enabling delivery of best practice in transportation operating models.
 </li>
 </ul>
 
 
 
 
 
 Selection Criteria
 
 
 <ul>
 <li>
 A minimum of 10 years of relevant experience is required.
 </li>
 <li>
 Educational Qualifications: University degree is required.
 </li>
 </ul>
 
 
 
 
 
 Technical skills:
 
 
 <ul>
 <li>
 Transport Management.
 </li>
 <li>
 Project management.
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 <li>
 Vehicle utilization.
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 <li>
 RTA regulatory compliance.
 </li>
 <li>
 Effective people management.
 </li>
 <li>
 Commercial awareness.
 </li>
 <li>
 Strong Financial understanding.
 </li>
 <li>
 Prioritize, plan &amp; allocate assets and resources.
 </li>
 </ul>
 
 
</div>

Account Manager - Chauffeur Drive Services

<div>Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management &amp; Aviation. Transguard Group is the UAE&rsquo;s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 70,000+ employees!
We are currently recruiting for an Assistant Manager - Facilities Management Soft Services to join our Total Facilities Management team i n Dubai.
Scope : Assistant Facilities Manager Soft Services is responsible for managing and supporting all division operations daily. This role also ensures that any issues or conflicts are resolved satisfactorily in order to maintain the high service levels expected by client and customer groups.
Financial
<ul><li>Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards.
</li><li>Monitor and maintain cleaning supplies and equipment inventory, ensuring adequate stock is available at all times.
</li></ul>Customer
<ul><li>Handle and resolve customer complaints or concerns regarding cleanliness on time and professionally.
</li><li>Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures.
</li></ul>Process
<ul><li>Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources.
</li><li>Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols.
</li><li>Ensure all the PPM and SR are closed as per target closing time and completed.
</li><li>Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies.
</li><li>Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports.
</li><li>Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team.
</li><li>Responsible for the preparations of the monthly staff meetings and also for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors.
</li></ul>Innovation
<ul><li>Stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness
</li></ul>Selection Criteria
<ul><li>7 years or more in the field of Facility management in a managerial position
</li><li>2 years and more in Mall management in a managerial position
</li><li>Bachelor&rsquo;s degree or equivalent degree in facilities management and BICSc training certificate
</li><li>Good Knowledge of heavy-duty cleaning machines and cleaning chemicals
</li><li>God Knowledge of cleaning procedures and methods
</li><li>Proven project management skills
</li><li>Proven experience leading continuous improvement projects-commercial and contract awareness</li></ul></div>
 About Us: Offering flexible solutions for all the UAE&rsquo;s staffing needs since 2001, Transguard Group is the region&rsquo;s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region&rsquo;s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they&rsquo;re needed.

Assistant Manager-Facilities Management Soft Services

<div>We are currently recruiting for an Analyst - Transport to join our Logistics Servies team in our Headquarters, located in DAFZA, Dubai Airport Freezone.
Scope: Analyst &ndash; Transport is responsible to support the Specialist Finance in financial accounting and reporting for the Transport, Workshop and Delivery BUs. The role is accountable for supporting the financial reporting for all transport related expenses, fleet, fuel, Salik and all the monthly Accruals for the transport, delivery, and Workshop BU&rsquo;s. In addition, as required, support in the BU reporting for any ad hoc requirements.
Financial:
<ul><li>Provide full financial support to Transport, Workshop and Delivery Business units.
</li><li>Prepare purchase requisition, GRN, invoices checking and fuel cost management.
</li><li>Fuel Analyzing and average calculation for fleet vehicle across all BUs&rsquo;.
</li><li>Prepare JV, accrual, and reconciliation of fuel, manage the ENOC and ADNOC relationships
</li><li>Allocation of Division/BU wide fuel expenses and reporting of fuel expenses monthly BU wise and reconciliation of vehicles with Divisions/BUs&rsquo;.
</li><li>Ensure Salik accounts, E-dirham and NOL cards are managed in line with BU requirements
</li></ul>Customer:
<ul><li>Support in the creation of the KPI suite of reports for Transportation and Workshop management.
</li><li>Manage the BU month end reconciliation process and management and link to finance.
</li><li>Central reporting function for the transport and WS BU providing the operational KPIs.
</li></ul>Process:
<ul><li>Support the financial analyst in the creation of the BSC data and submission to finance &ndash; cascade and review with the operations teams, drive the improvements through the KPIs.
</li><li>Work with FPA on the transport and WS FC ensuring accuracy in the reporting; cascade to ops and manage the KPIs to deliver.
</li><li>Support in the creation of the monthly delivery BU revenue accruals.
</li></ul>Innovation:
Identify opportunities of improvement in the existing processes. 
<ul><li>
</li></ul>Selection Criteria:
<ul><li>Experience in a financial role; capable in excel and PP reporting and BI tools.
</li><li>Good knowledge MS suit including specifically MS Excel; MS Office
</li><li>Basic knowledge of financial principles</li></ul></div>
 About Us: Offering flexible solutions for all the UAE&rsquo;s staffing needs since 2001, Transguard Group is the region&rsquo;s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region&rsquo;s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they&rsquo;re needed.

Analyst-Transport

<div>We are currently recruiting for an Assistant Manager to join our Total Facilities Management team in Dubai.
Scope: Assistant Manager - Facilities Management Hard Services role is responsible for assisting and supporting the Facilities Manager/clients in managing day to day operational management for all FM services ensuring that Facility is fully maintained, functional and safe to use for building users. This includes overseeing maintenance activities, coordination with vendors and contractors, housekeeping and soft services ensuring compliance with relevant safety guidelines and implementation of facility projects.
Financial:
<ul><li>Assist to Prepare a monthly report with operational data to support the review of the financial performance of the contract in question.
</li><li>Ensure FM services are delivered as per sold solution manpower resources only.
</li><li>Explore further business opportunities with the client; Manage the team structure and develop it as required to ensure the operations run smoothly and within budget.
</li><li>Identify and record continuous improvement initiatives - process improvement or cost improvement.
</li><li>Manage the project service delivery performance and ensure the SLA/KPI&rsquo;s are complying.
</li><li>Add value to the client&rsquo;s business by either presenting with initiatives that drive down costs or complementing their objectives by proposing initiatives in line with their business goals.
</li><li>Delivery of FM services in line with agreed contractual SLA/KPI&rsquo;s to ensure no penalties and deduction
</li></ul>Customer:
<ul><li>Work with the team AFM/Engineers/Supervisors to devise and conduct any induction and continuation training required for new staff &ndash; the training package should be produced before any new staff take on their responsibilities. All training that is carried out is to be recorded in staff personnel files.
</li><li>Responsible for planning of all transport/accommodation requirements in advance of any contract start date &ndash; this will require close and constant liaison with the transport/accommodation division.
</li><li>Ensure that all service level agreements within the contract scope of works are maintained &ndash; these should be monitored monthly using the client evaluation forms, and any problems or issues should be resolved and escalated to senior management if required any support.
</li><li>Procurement of materials/services/projects to be done in close coordination with procurement team, procurement policies to be strictly followed.
</li><li>Management of Specialist Services contractors/vendors within TG scope or as managing agent.
</li><li>Ensure that all contract staff sickness, absence, and holidays are reported thus always adhering to all company policies and procedures.
</li><li>Liaise with the clients and customers on a regular basis to ensure that the highest standards are achieved and maintained to exceed customer expectations.
</li><li>Develop excellent working relationships with the client at equivalent level and hold regular client meetings to ensure the smooth running of the contract.
</li><li>Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service.
</li></ul>Process:
<ul><li>Managing the Contract Service Delivery as per best industry practices, international FM standards and compliance to local statutory guidelines.
</li><li>Project planning from Mobilization stage to demobilization of contracts.
</li><li>Order project equipment and machinery.
</li><li>Regular communication meeting with clients.
</li><li>Contract staff induction and continuous training on best industry practices and established SOP&rsquo;s. Arrange and control local order purchases.
</li><li>Monitor and visit the contract teams at regular intervals.
</li><li>Monthly review of the account should be carried out with the Line Manager.
</li><li>Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually.
</li><li>Work with other Managers, attend client meetings as and when required and assist Facility/Account Managers in obtaining the correct pricing for services during the preparation of new client and customer business proposals.
</li><li>Responsible for the preparation of the monthly staff meetings and for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors
</li><li>Responsible for carrying out monthly site visits and providing the necessary feedback to the Managers and team supervisors.
</li><li>Create and monitor assigned contract SLA&rsquo;s and ensure that they are aligned to service delivery, client expectations.
</li><li>Monitor and control execution of maintenance contracts, review the preventive and corrective maintenance programs and supervise the implementation of employees through reviewing reports.
</li><li>Ensuring timely raising of invoices in coordination with central Admin and Finance Teams.
</li></ul>Innovation:
Execute energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager. 
<ul><li>
</li></ul>Selection Criteria:
<ul><li>7+ years of experience in the field of Facility management in a managerial position
</li><li>Bachelor&rsquo;s degree in engineering or equivalent degree in facilities management
</li><li>Experience in people management
</li><li>Good influencing skills
</li><li>Proven project management skills
</li><li>Proven experience leading continuous improvement projects-commercial and contract awareness
</li><li>UAE driving license</li></ul></div>
 About Us: Offering flexible solutions for all the UAE&rsquo;s staffing needs since 2001, Transguard Group is the region&rsquo;s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region&rsquo;s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they&rsquo;re needed.

Assistant Manager-Facilities Management

<div>We are currently recruiting for an Administrator-Facilities Management to join our Total Facilities Management team in our Headquarters, located in DAFZA, Dubai Airport Freezone.
Scope : Responsible for handling all day-to-day administrative tasks efficiently and providing overall support to the Facilities Management, Transguard Living, and Kitchen Maintenance Solutions for their successful operations and growth. To act as a focal point of contact between Operations and other support services. Accountable for ensuring the operational needs are met by following the organizational policies and procedures.
 Financial
<ul><li>Ensure the contracts are created and raised in the system for necessary approval and signoff on time.
</li><li>Constant follow up with stakeholders to manage the SLA.
</li><li>Handling of petty cash and reimbursement process on time along with monthly audit with petty cash float owners
</li><li>Processing monthly and Ad-hoc invoices efficiently and updating the status to ensure revenue flow.
</li><li>Monthly consolidation and reporting of Time &amp; attendance.
</li><li>Handling and coordinating with support services and FM operations on fines, deductions etc.
</li><li>Asset management of FM assets like machinery, tools etc. to reconcile with Finance registry.
</li></ul>Customer
<ul><li>Providing hands on support to FM operations in terms of payroll, transport, concept evolution quote creations, Store request, shifting notice, ICT support tickets, allowance linking, printing asset tags etc.
</li><li>Arranging required passes like JAFZA, Airside passes etc. for staff deployment.
</li><li>Handling vehicle requests for the operations and maintaining its record.
</li><li>Build and maintain relationship with Operations and internal stakeholders.
</li><li>Timely response and update to Operations and Senior team on monthly and Adhoc variation invoices.
</li><li>Coordinate with billing team and collection team on handing over checks, receipts etc.
</li><li>Raising invoices accurately to avoid credit notes and financial impact.
</li></ul>Process
<ul><li>Reconcile monthly stock reports and liaise with Finance.
</li><li>Raising procurement query forms and purchase requests correctly and efficiently to support operations.
</li><li>Updating legal team with necessary purchase orders and contracts.
</li><li>Updating Salesforce for supporting weekly sales meeting and presentations.
</li><li>Raising monthly and Adhoc variation invoices on Oracle and client portals without any delays and errors.
</li><li>Managing an updated monthly tracker for credit notes, monthly and Adhoc variation invoices.
</li><li>Maintaining all necessary Pos / word orders, quotes, supporting docs related to the IFS billing in its relevant folder.
</li><li>Seeking necessarily follows up on credit note, invoice approvals etc.
</li><li>Creating NCAF (New customer approval form) in oracle as per the new mobilization and deployment.
</li><li>Creating rate master requests in oracles related to billing cycle for AMC and new contracts.
</li></ul>Innovation
<ul><li>Proactively identify areas of improvements in managing day to day tasks.
</li><li>Provide continuous support to Admin manager and work closely with him/ her to identify areas of improvement.
</li><li>Manage additional tasks as per the business unit and organization demand.
</li><li>Review monthly invoice reports, unbilled revenue details and submit it to Senior Management.
</li></ul>Selection Criteria
<ul><li>2- 3 years of administration experience, preferably 1 year of FM industry experience
</li><li>Bachelor&rsquo;s degree or equivalent to this
</li><li>Ability to handle operational pressure.
</li><li>Excellent written and spoken English.
</li><li>Proficiency in the MS Office suite and knowledge about CAFM
</li><li>Good aptitude for growth and the ability to learn new things quickly.</li></ul></div>
 About Us: Offering flexible solutions for all the UAE&rsquo;s staffing needs since 2001, Transguard Group is the region&rsquo;s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region&rsquo;s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they&rsquo;re needed.

Administrator-Facilities Management