Urwah Admin

Transguard Group

Transguard Group has been providing flexible staffing solutions across the UAE since 2001. The company specializes in security, facilities management, cash services, and white-collar staffing, making it a trusted expert in the region. With an annual turnover of AED 3.2 billion for FY24/25, Transguard is dedicated to supplying the right personnel to meet client needs effectively and efficiently.

<div>We are currently recruiting for a Coordinator - Employee Welfare and Relations to join our Group HR team in the UAE.
Scope: Coordinator-Employee Welfare and Relations serves as a key operational support role, acting as a frontline resource for employees and Business Units (BUs) on day-to-day welfare and relations matters.
Financial:
<ul><li>Ensures accurate and timely updates in Oracle related to disciplinary actions, resignations, and leaves, which directly impacts payroll accuracy, compliance, and operational efficiency.
</li><li>Supports cost-effective HR operations by resolving staff issues promptly, reducing potential escalations and legal risks.
</li></ul>Customer:
<ul><li>Acts as the first point of contact for TG site staff, handling their queries in a timely, professional, and empathetic manner to ensure a positive employee experience.
</li></ul>Process:
<ul><li>Responsible for addressing and resolving staff concerns and general queries, ensuring fair and consistent treatment in line with company policy and UAE Labor law.
</li><li>Manages and investigates accommodation-related incident reports (IRs), ensuring all relevant information is documented and communicated. Issues outcome letters to site staff as required.
</li><li>Ensure disciplinary actions are taken in accordance with company disciplinary policy and UAE labor law.
</li><li>Maintains up-to-date and accurate employee records in Oracle, including resignations, leaves and disciplinary action.
</li><li>Resolves staff queries raised through the employee service portal (ESP) within defined service level agreements (SLA).
</li><li>Escalates any issues that violate company policy or UAE labor law to the line manager immediately.
</li><li>Maintain strict confidentiality of all employee data and sensitive information at all times.
</li></ul>Innovation:
Continuously identifies and recommends improvements to existing processes and workflows to enhance efficiency, staff satisfaction, and compliance. 
<ul><li>
</li></ul>Selection Criteria:
<ul><li>Solid experience in roles where a high volume of staff handling is involved.
</li><li>Word &ndash; Basic
</li><li>PowerPoint &ndash; Basic
</li><li>Excel &ndash; Advanced
</li><li>Power BI &ndash; Basic
</li><li>SharePoint &ndash; Basic
</li><li>Advanced English speaking and writing level.
</li><li>Ability to analyze HR data to identify trends, insights, and opportunities for improvement.
</li><li>Familiarity with relevant employment laws, regulations, and compliance requirements.
</li><li>Excellent verbal and written communication skills.
</li><li>Proficient in Excel and the English language.</li></ul></div>

Coordinator-Employee Welfare and Relations

<div>We are currently recruiting for a Regional Manager &ndash; Facilities Management to join our Total Facilities Management Team in Dubai.
Scope
The Regional Manager &ndash; Total Facilities Management is responsible for leading the commercial, operational, and service delivery performance of assigned Hard and Soft FM contracts across the UAE region. The role ensures all services are delivered in line with contractual commitments, financial targets, and client expectations while driving operational excellence, customer satisfaction, and continuous improvement. Through strong client engagement, effective resource management, and the integration of innovative and sustainable FM solutions, the Regional Manager safeguards contract profitability, enhances service quality, and supports long‑term business growth.
Responsibilities
Financial
<ul><li>Manage the commercial and contractual performance of all assigned TFM contracts, ensuring service delivery remains within contractual scope and approved budgets.
</li><li>Achieve and exceed contract profitability targets by monitoring P&amp;L performance, identifying variances, and implementing corrective actions.
</li><li>Lead revenue planning, budgeting, and forecasting activities for all contracts within the portfolio.
</li><li>Ensure accurate manpower alignment with billable positions and proactively manage staffing costs across Hard &amp; Soft services.
</li><li>Identify and implement cost‑saving initiatives that maintain or enhance service quality.
</li><li>Review and submit commercial and technical proposals for renewals, variations, and ad‑hoc works.
</li><li>Oversee timely and accurate invoicing in coordination with Finance and Central FM teams.
</li><li>Support business growth by identifying upselling opportunities and contributing operational insights to bids and tender submissions.
</li></ul>Process
<ul><li>Oversee the execution of Hard &amp; Soft FM operations, ensuring compliance with statutory regulations, client standards, and internal policies.
</li><li>Monitor resource utilization to ensure optimal deployment of manpower, equipment, and materials across all sites.
</li><li>Develop, review, and monitor SLAs/KPIs to ensure alignment with service delivery expectations and vendor performance.
</li><li>Review preventive and corrective maintenance programs, ensuring timely execution and quality workmanship.
</li><li>Conduct periodic audits and spot checks to validate service quality, safety compliance, and adherence to SOPs.
</li><li>Continuously update and improve SOPs for both Hard &amp; Soft services in line with industry best practices.
</li><li>Ensure accurate and effective use of CAFM systems for work order management, reporting, and data integrity.
</li><li>Lead mobilization and demobilization activities to ensure smooth transitions within budget and timelines.
</li><li>Mentor Operations Managers in addition to identifying gaps and create back-up as operationally required
</li></ul>Customer
<ul><li>Build and maintain strong, trust‑based relationships with clients through regular engagement, performance reviews, and strategic discussions.
</li><li>Conduct routine site visits to evaluate service quality, staff performance, and compliance with contractual obligations.
</li><li>Ensure all services delivered&mdash;Hard and Soft&mdash;meet or exceed SLA/KPI requirements, addressing any deviations promptly.
</li><li>Lead weekly/monthly client meetings to review performance, discuss improvement plans, and align on future requirements.
</li><li>Proactively plan manpower and resource requirements to meet operational peaks, seasonal demands, and client‑driven changes.
</li><li>Oversee staff mobilization, including onboarding, site induction, and role‑specific training.
</li><li>Collaborate with internal stakeholders (commercial, procurement, HR, finance, legal) to ensure seamless service delivery.
</li><li>Support bids/solutions team during tender submissions and renewals by providing technical and operational insights.
</li></ul>Innovation
<ul><li>Lead initial project planning, including logistics, sourcing, recruiting, and equipment/machinery requirements related to soft services and hard services.
</li><li>Identify opportunities for energy optimization and support the implementation of energy management initiatives in coordination with the Energy Management team.
</li><li>Introduce and integrate modern technologies such as IoT sensors, smart cleaning solutions, BMS enhancements, and automation tools to improve operational efficiency.
</li><li>Develop and present value‑added service roadmaps to clients, highlighting innovation, sustainability, and continuous improvement initiatives.
</li><li>Prepare case studies on successful projects, innovations, and operational improvements to support bids and internal knowledge sharing.
</li><li>Promote and implement sustainable FM practices aligned with UAE sustainability goals, client ESG objectives, and international FM standards.
</li></ul>Selection Criteria
<ul><li>Bachelor/Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or equivalent Total Facilities Management related services.
</li><li>Minimum experience of 8-10 years or above in management and service delivery of structured contracts (Where standard SLA/KPI applicable) including 5 years as a Manager handling multiple contracts.
</li><li>Technical knowledge of FM standards and processes.
</li><li>Certification preferred such as CFM, BICS, PMP, IOSH, NEBOSH and member of FM bodies such IFWM, BIFM, MEFMA etc.
</li><li>Strong knowledge of commercials and contractual P&amp;L.
</li><li>UAE driving license is mandatory.
</li><li>Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills.
</li><li>Ability to interpret design and built drawings of MEP, structural and Architectural.
</li><li>Strong analytical and interpersonal skills.
</li><li>Management and delivery of multiple FM contracts including soft and hard services FM contracts.
</li><li>Experience of handling various types of facilities such as residential, commercial, master communities, retails, banking, shopping malls, universities, royal palaces, schools etc.
</li><li>Strong communication and interpersonal skills.</li></ul></div>

Regional Manager-Facilities Management

<div>We are currently recruiting for an Operations Manager to join our Aviation team in Dubai.
Scope: To support the efficient delivery of their Account Manager, as well as any other allocated contracts, in line with the commercial agreement. Ensuring delivery and service excellence, maintain profitability &amp; customer satisfaction. Working as part of a dedicated Operations team, ensuring data integrity &amp; accuracy are always maintained. Liaise with the relevant internal stakeholders including but not limited to finance, payroll, demand planning, recruitment, transport, accommodation, and HR services. Support the Account Manager in the management, development, implementation, communication and delivery of all areas of responsibilities relating to Transport, Aviation &amp; Logistics across the group.
Financial:
<ul><li>Develop and maintain operational performance of operations of the contract.
</li><li>Facilitate on time deployments of all assets in line with client demand.
</li><li>Understand the commercial aspects of the contract and monitor the operational management of the service.
</li><li>Responsible for management of daily reporting with operational data to support the review of contractual financial performance.
</li><li>Adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieving the operational SLA and commercial KPIs
</li></ul>Customer:
<ul><li>Proactively manage the relationship with the client in line with the RACI matrix
</li><li>Manage contacts and relationships within your account portfolio, ensure the account is fully managed and relationships are developed at every level.
</li><li>Provide ideas on initiatives to maximize efficiencies and potential opportunities.
</li></ul>Process:
<ul><li>Analyses trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and creating improved processes.
</li><li>Measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization.
</li><li>Responsible for Management Reporting, daily deployment data and driver performance
</li><li>Drive a culture within the team, focused on operational excellence and business performance.
</li><li>Motivate the team members and influence positive behaviour
</li><li>Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process.
</li><li>Establish and enforce quality control measures within processes, ensuring that the project meets or exceed expectations.
</li><li>Create comprehensive documentation for key processes, promoting standardization across teams.
</li></ul>Innovation:
<ul><li>Integrate automation tools to simplify repetitive tasks and reduce manual workload.
</li><li>Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices.
</li><li>Facilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovation.
</li><li>Working with key members of the other business units to obtain the information required to compile improvement proposals.
</li>Utilize automation tools enabling delivery of best practice in transportation operating models 
<li>
</li></ul>Selection Criteria:
<ul><li>Minimum 5 years of experience.
</li><li>University or College education.
</li><li>Transport Management
</li><li>Rostering and deployments
</li><li>Operation procedure awareness
</li><li>Customer relationship management
</li><li>Effective report writing skills
</li><li>Aviation Experience</li></ul></div>
 About Us: Offering flexible solutions for all the UAE&rsquo;s staffing needs since 2001, Transguard Group is the region&rsquo;s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region&rsquo;s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they&rsquo;re needed.

Operations Manager-Aviation Partner Solutions

<div>We are currently recruiting for a QHSE Officer-Facilities Management Soft Services to join our Total Facilities Management in Dubai.
Scope : The QHSE Officer will be responsible for developing and implementation of Health &amp; Safety Management system at Transguard worksites and ensure its compliance with International Safety Standards (ISO 45001 &amp; 14001). This position will develop guidelines in coordination with HSE Manager for the HSE management of operations and standards. QHSE officer will be a provider of information, giving technical guidance on all Health, Safety, Wellbeing and Environmental matters, identifying and advising on current and future requirements and ensuring that systems, policies and processes are in place to prevent incidents and support the continuing development of a HSE culture across the organization.
 Financial
<ul><li>Implementation of Organizational and client HSE policy, procedures in compliance to ISO 45001:2018, 14001:2015 and any other HSE standard applicable to work side.
</li><li>Advise the business on health &amp; safety matters and assist them in the implementation of health &amp; safety management system.
</li><li>Conduct periodic safety inspections for identification of HSE hazards at workplace, premises and ensure these hazards are minimized by implementing adequate control measures.
</li><li>To ensure compliance with applicable legal requirements pertaining to Health, Safety and Environment. Manage and coordinate all HSE matters related to Business Units incompliance with HSE requirement ex. Specification, safety code, legal requirement, and TG policies, procedures.
</li><li>Carry out regular site visits to the TG accommodations to ensure the safety standards are implemented &amp; practiced.
</li><li>Carry out building safety assessments for TG accommodation.
</li></ul>Customer
<ul><li>Coordinate within business unit to conduct occupational risk and opportunity, environmental aspects and impact assessment for prudently managing HSE risks &amp; creating Opportunities for continual improvement in their respective areas.
</li><li>Work closely with the TG client&rsquo;s health &amp; safety representatives to ensure TG staffs are aware and following their health &amp; safety procedures. Attend client meetings whenever required.
</li><li>To carry out HSE awareness training sessions within organization to promote safety culture and to carry out, arrange job specific training for Operatives.
</li><li>To verify permit to work system and implement safe system of work for ensuring operational activities are carried with all safety precautions in place. Where applicable.
</li><li>Any other business-related task assigned by line manager.
</li></ul>Process
<ul><li>Prepare all the necessary HSE documents as per the client &amp; legal requirements for any new sites before the mobilization and ensure they are followed and regularly revised to include any changes.
</li><li>Conduct internal audits as per schedule and attend audits with the external auditors &amp; clients whenever required.
</li><li>Ensure that all HSE related data is maintained on the shared folder, share point in a timely manner.
</li></ul>Innovation
<ul><li>Investigate HSE incidents and noncompliance events to determine root cause and recommend remedial action to prevent reoccurrence. To identify any patterns in lagging indicators that may require further investigation and improvement across the business and within individual business units.
</li><li>Ensure the tracking and maintenance of all records &amp; documents related to the HSE such as training, investigation reports etc.
</li></ul>Selection Criteria
<ul><li>4-5 years of experience in similar field.
</li><li>Bachelor&rsquo;s degree in science, HSE or equivalent from recognized university.
</li><li>Any Recognized qualification in HSE such as NEBOSH IGC or NVQ etc.
</li><li>Lead internal Auditor qualification in HSE management system (ISO 45001, 14001).
</li><li>Basic First aid and Fire Fighting training.
</li><li>Any internationally accredited environment certificate will be preferable.
</li><li>Good knowledge in implementing HSE standard including policy, procedures, ISO standard such as ISO 45001, 14001 etc.
</li><li>Working knowledge of project execution and technical knowledge of safety systems such as Firefighting system.
</li><li>Knowledge of the UAE HSE legislation, code of practice &amp; municipality guidelines, OSHAD and other emirates HSE regulations.
</li><li>Holding valid UAE driving license.
</li><li>Good communicator written and spoken.
</li><li>Excellent knowledge of MS office.
</li><li>Good at writing reports.
</li><li>Strong decision-making skills.
</li><li>Teamwork, collaborative approach
</li><li>Critical Thinking and analytical approach.
</li><li>Adaptability
</li><li>Empowering people in HSE through role modelling</li></ul></div>
 About Us: Offering flexible solutions for all the UAE&rsquo;s staffing needs since 2001, Transguard Group is the region&rsquo;s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region&rsquo;s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they&rsquo;re needed.

QHSE Officer-Facilities Management Soft Services

Join Transguard Group and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Transguard Group

About Company

Coordinator-Employee Welfare and Relations

Regional Manager-Facilities Management

Operations Manager-Aviation Partner Solutions

QHSE Officer-Facilities Management Soft Services