Urwah Admin

Transguard Group

Transguard Group is a leading provider of security services, manpower solutions, and cash management in the UAE. They offer a comprehensive range of services including event security, facilities management, and HR outsourcing, catering to various industries such as hospitality, aviation, and retail. With a strong focus on innovation and quality, Transguard aims to deliver tailored solutions that meet the unique needs of their clients.

<div>We are currently recruiting for a Senior Analyst &ndash; HR Operations to join our Group HR team in Dubai.
Scope :
The Senior Analyst &ndash; HR Operations supports the Business Unit through HR data analysis and reporting, translating insights into actionable requirements to support HR management, governance, and decision-making. The role delivers Business Unit (BU) and organizational-level HR reports and maintains HR Power BI dashboards, ensuring accurate and timely information for HR and BU management. The Senior Analyst also provides a quality control function, reviewing HR data for compliance with agreed KPIs, policies, SOPs, and SLAs.
Responsibilities:
Financial
<ul><li>Employee-level insights: Identifies trends in HR Employee Relations (EWRT) issues&mdash;including employee lifecycle management, leave management, performance management, health and case management, and employee enquiries&mdash;to enhance employee experience and reduce replacement and recruitment costs.
</li><li>Business Unit-level insights: Monitors Business Unit leave practices (including planning, approvals, and utilization) and employee relations patterns to support workforce availability, improve consistency, and reduce operational costs.
</li><li>HR management-level insights: Analyses overall employee relations trends and case management effectiveness to strengthen policy application, improve decision-making, and drive cost efficiencies across recruitment, replacement, and operations.
</li><li>Shared Services-level insights: Tracks and reports on HR Shared Services (SS) activities&mdash;including passport management, visa/immigration status, and flight coordination&mdash;to enhance operational visibility, support cost management, and mitigate workforce-related risks.
</li></ul>Customer
<ul><li>Analyses Employee Relations data (disciplinary, attendance, incidents, leave) to provide actionable insights that support Business Units and employee experience.
</li><li>Monitors trends such as overstays, unauthorized absences, and idle terminations, identifying root causes and high-risk areas.
</li><li>Tracks ER case lifecycles and incident reporting, ensuring visibility of status, ageing, and timely closure.
</li><li>Delivers hub-specific dashboards and reports to support effective workforce decision-making by managers.
</li><li>Monitors SLA adherence for employee enquiries (ESP), highlighting delays and supporting service improvement.
</li><li>Produces BU and organizational reporting to support management and leadership decision-making on workforce trends and risks.
</li></ul>Process
<ul><li>Consolidates and uploads data from multiple systems, validating accuracy and completeness.
</li><li>Maintains and enhances Power BI dashboards, ensuring accurate, timely, and user-friendly reporting.
</li><li>Monitors dashboards to identify exceptions, overdue cases, and non-compliance.
</li><li>Tracks SLAs and service levels, highlighting performance gaps and improvement opportunities.
</li><li>Supports standardization of metrics, reporting, and governance across HR hubs and Shared Services.
</li><li>Ensures data integrity across HR systems, including Oracle and EBS, through regular validation, reconciliation, and issue flagging.
</li><li>Supports the correction of data inaccuracies in Oracle and EBS in partnership with HR Operations and system owners.
</li></ul>Innovation
<ul><li>Continuously improve dashboards and reporting visuals to enhance usability and insight generation.
</li><li>Reduce manual reporting or processing through automation and dashboard-driven analytics.
</li><li>Supports continuous improvement initiatives by translating data insights into practical interventions.
</li></ul>Selection Criteria:
<ul><li>Bachelor&rsquo;s degree in ICT, Computer Science, Data Analytics, or a related field is essential.
</li><li>3&ndash;5 years&rsquo; experience in HR analytics or workforce reporting.
</li><li>Strong proficiency in Power BI and advanced Excel.
</li><li>Ability to translate complex data into clear data outputs and summaries.
</li><li>Minimum EPT level 3.</li></ul></div>
 About Us: Offering flexible solutions for all the UAE&rsquo;s staffing needs since 2001, Transguard Group is the region&rsquo;s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region&rsquo;s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they&rsquo;re needed.

Senior Analyst-HR Operations

<div>We are currently recruiting for a Head Facilities Management and Transguard Living to join our Total Facilities Management and Transguard Living team in Dubai.
Scope : The Head &ndash; Facilities Management &amp; Transguard Living (TGL) is responsible for leading and managing the overall activities of Facilities Management and TGL, covering all service lines including, but not limited to, Facilities Management, FM consultancy, Energy Management, Pest Control, Specialist Cleaning, Landscaping, and TGL divisions.
Lead the operational delivery and performance of assigned Facilities Management and TGL service portfolios, ensuring high‑quality, compliant, and cost‑effective service delivery while supporting business growth, client retention, and financial objectives, under the direction of the Director.
 Financial
<ul><li>Manage financial performance across assigned FM &amp; TGL portfolios, ensuring delivery within approved budgets and achievement of contract‑level profitability targets.
</li><li>Ensure cost‑effective and timely delivery of contractual obligations that contribute directly to operational margin improvement.
</li><li>Drive financial efficiency through optimized workforce deployment, productivity management, OPEX controls, and subcontractor performance management.
</li><li>Support account‑based financial growth by identifying and driving scope enhancements, variation orders, and multi‑service integration opportunities.
</li><li>Provide accurate operational forecasting to support corporate financial planning, revenue projections, and margin assurance.
</li><li>Collaborate with Sales, Commercial, and Bid Teams to ensure operational feasibility and competitiveness of pricing assumptions for new bids and renewals.
</li><li>Identify operational innovations and efficiency gains that can be commercialized into new revenue streams or premium service offerings.
</li></ul>Customer
<ul><li>Build and maintain strong, trust‑based relationships with clients through regular governance meetings, proactive communication, and operational transparency.
</li><li>Drive a strong customer‑centric culture within operations to enhance service quality, NPS, renewal success, and long‑term client retention.
</li><li>Translate client needs into meaningful operational plans, ensuring commitments are delivered consistently and service expectations are exceeded.
</li><li>Promote cross‑functional collaboration and cross‑selling by engaging internal stakeholders (Security, Aviation, Manpower, Technical, Sustainability, etc.) to create integrated client value.
</li><li>Prepare operational presentations, site demonstrations, and technical briefings to support client engagement, bids, and executive visits.
</li><li>Ensure internal customer relationships (HR, Finance, HSE, Supply Chain, ICT) remain strong to enable seamless operational delivery.
</li><li>Represent FM &amp; TGL professionally in the market, supporting a positive image, client confidence, and contract stability.
</li></ul>Process
<ul><li>Set objectives and lead balanced scorecard implementation for Senior Managers, ensuring alignment with business priorities, operational excellence, and client outcomes.
</li><li>Establish and enhance governance frameworks and reporting structures across FM and TGL to ensure consistent, compliant, and high‑quality service delivery.
</li><li>Lead operational continuous improvement initiatives that enhance service quality, efficiency, reliability, compliance, and innovation across all portfolios.
</li><li>Ensure robust HSE integration across operations through governance of risk assessments, training frameworks, audit programs, and participation in safety leadership forums.
</li><li>Ensure workforce plans are executed, competency standards are applied, and the manpower quality framework for FM &amp; TGL operations is maintained, ensuring senior teams enforce these standards across all contracts.
</li><li>Implement approved manpower and competency standards, including technical capability frameworks, customer‑service standards, and safety competencies for Centres of Excellence.
</li><li>Set recruitment governance, including hiring standards, selection criteria, manpower quality benchmarks, and agency/vendor performance expectations for the recruitment function to execute.
</li><li>Oversee the capability and workforce quality assurance program, including periodic skills audits, compliance assessments, and workforce readiness reporting for major mobilizations.
</li><li>Work with functional departments to ensure operational management systems (CAFM, HSE, Procurement, Finance) are effectively embedded, standardized, and utilized across all operational streams.
</li></ul>Energy Management &amp; Sustainability
<ul><li>Coordinate client-focused sustainability programs across energy, water, waste, and carbon management to support business growth and service differentiation.
</li><li>Implement sustainability initiatives in line with approved frameworks, aligned with international reporting standards and corporate ESG frameworks.
</li><li>Support client sustainability business cases for technical suitability and commercial viability, supporting ESG‑driven project decision‑making.
</li><li>Ensure compliance with sustainability requirements and energy regulations applicable to client sites and service scopes.
</li><li>Support bids, proposals, and renewal strategies by embedding sustainability solutions, quantifiable savings, and value‑engineered enhancements.
</li></ul>Technology &amp; Innovation
<ul><li>Lead the operational deployment of digital and technology solutions such as IoT sensors, predictive maintenance, and condition‑based maintenance
</li><li>Drives effective use of CAFM and operational tools to ensure accurate reporting, maintenance management, and workflow automation.
</li><li>Ensure the adoption of approved systems and technologies to support service delivery, reliability, efficiency, and client satisfaction
</li><li>Promote a culture of innovation by encouraging teams to adopt best practices, modern FM techniques, and value-adding operational enhancements.
</li></ul>Business Development
<ul><li>Partner with Sales and Business Development teams to support tendering activities through technical inputs, solution development, and staffing models
</li><li>Lead the operational aspects of bid submissions, including mobilization plans, operational methodologies, risk mitigation, and service delivery models
</li><li>Identify and pursue organic growth opportunities within existing accounts through additional services, service enhancements, energy programs, and technology‑enabled solutions
</li><li>Support account planning for key clients, including pipeline development, renewal strategies, opportunity backlogs, and stakeholder mapping
</li><li>Contribute operational insights to market expansion initiatives and new sector penetration
</li><li>Develop case studies, performance dashboards, and success stories to strengthen competitive positioning in tenders
</li><li>Participate in client meetings, presentations, and negotiations as an operational subject-matter expert to increase win probability and client confidence.
</li></ul>Selection Criteria
<ul><li>Bachelor of Engineering or Facility Management, with a Master&rsquo;s in FM, Engineering, or Sustainability as an added advantage
</li><li>10&ndash;15 years of experience in the facilities management industry, including 5 years in a similar leadership role
</li><li>Minimum of 5 years of experience within the GCC
</li><li>Experience in project delivery involving CAFM, Technology, and Energy management
</li><li>Financial acumen related to budgeting and profit &amp; loss activities
</li><li>Preferred certification in Sustainability and Energy Management</li></ul></div>
 About Us: Offering flexible solutions for all the UAE&rsquo;s staffing needs since 2001, Transguard Group is the region&rsquo;s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region&rsquo;s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they&rsquo;re needed.

Head-Facilities Management and Transguard Living

<div>We are currently recruiting for a Manager - Chauffeur Drive Services to join our Aviation Services team in Dubai.
Scope : Responsibility for a fully managed Chauffeur Drive limousine fleet. Coordinating the management of an operational fleet depot. Enhancing and optimizing operational excellence, fleet efficiencies, and utilization across the assigned customer account portfolio. Supporting the management of client mobilizations and the day‑to‑day delivery of fleet compliance within the operation. Contributing to the growth of the account portfolio, as well as managing a team of individuals. There will also be involvement in new business tenders received from aviation clients.
Support the Senior Manager in the management, development, implementation, communication, and delivery of all areas of responsibility relating to Transport, Aviation &amp; Logistics across the group.
Financial
<ul><li>Support the development of business growth within the account portfolio, through new business and organic growth.
</li><li>Implicitly understand the commercial aspects of the Chauffeur Drive contract and monitor the management of fleet compliance to ensure delivery within the boundaries of the contracts, while adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and achieving operational SLAs and commercial KPIs.
</li><li>Ensure the Fleet Team understands the commercial agreement and manages service delivery within the timelines and deliverables of the contract.
</li><li>Provide clear direction on the purchase and sale of fleet vehicles, identifying and securing preferred commercial terms.
</li><li>Work closely with the Legal and Commercial teams to provide clear direction on actions throughout the term of the contract relating to Fleet, RTA compliance, and OEM stakeholder relationships.
</li><li>Responsible for monthly management reporting with operational data to support the review of the financial performance of the contract scorecard.
</li></ul>Customer
<ul><li>Manage key contacts and relationships within the assigned account portfolio, ensuring the accounts are fully managed and relationships are developed at all levels.
</li><li>Provide ideas on growth initiatives to maximize potential opportunities with new clients and contacts.
</li><li>Ensure all commercials remain within the bounds of the contracts relating to fleet compliance.
</li><li>Respond to queries efficiently and in a timely manner.
</li></ul>Process
<ul><li>Analyse trends and metrics to develop and enhance transport solutions, processes, and programs that address inefficiencies and create improved processes.
</li><li>Measure, validate, and test the effectiveness of metrics applied by the business to assess and drive productivity optimization and efficiency.
</li><li>Responsible for Fleet Management reporting.
</li><li>Drive a lean culture within the team, focused on operational excellence and business performance.
</li><li>Ensure direct reports focus on value‑added activities and work towards achieving agreed goals.
</li><li>Lead, motivate, and develop Fleet Team members reporting directly to you, while influencing positive behaviours across the wider team.
</li></ul>Innovation
<ul><li>Understand bid and quote request documents to become familiar and well‑versed with requirements and scope of work.
</li><li>Develop action plans around deadlines to ensure solutions are completed on time.
</li><li>Review the fleet asset list to understand future fleet requirements in line with the scope of work.
</li><li>Prepare a complete solution strategy and process, including full vehicle lifecycles from induction through to de‑fleeting.
</li><li>Work with key members of other business units and supplier organizations to obtain required information to manage the fleet effectively.
</li><li>Identify and research trends in the transport sector.
</li><li>Integrate emerging technologies and automation tools to enable best‑practice transportation operating models.
</li></ul>Selection Criteria
<ul><li>A minimum of 10 years of relevant experience is required.
</li><li>Educational Qualifications: University degree is required.
</li></ul>Technical skills:
<ul><li>Transport management.
</li><li>Fleet maintenance management.
</li><li>Procurement management.
</li><li>Vehicle utilization.
</li><li>RTA regulatory compliance.
</li><li>Effective people management.
</li><li>Commercial awareness.
</li><li>Ability to prioritize, plan, and allocate assets and resources.</li></ul></div>
 About Us: Offering flexible solutions for all the UAE&rsquo;s staffing needs since 2001, Transguard Group is the region&rsquo;s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region&rsquo;s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they&rsquo;re needed.

Manager-EK Chauffeur Drive Services

Join Transguard Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Transguard Group

About Company

Senior Analyst-HR Operations

Head-Facilities Management and Transguard Living

Manager-EK Chauffeur Drive Services