Urwah Admin

Transworld Associates Pvt. Ltd

Major Functions:<ul><li>Ensure timely execution of tasks and coordinating/Communicating with CSD &amp; Engineering teams for task completion.</li><li>Travelling within city for complaints handling.</li><li>Maintain record of all tasks and share daily progress report.</li><li>Maintain inventory report and share status of inventory on weekly basis.</li><li>Will be responsible for relocation of ONTs &amp; STBs within same premises.</li><li>Responsible for customer ONT/STB Lab testing, upgrades and performance check. Collect faulty devices from customer and hand over to Lab team to validate device status. Re-Install device on customer premises.</li><li>Should be capable of working under pressure with strict follow up on time lines.</li><li>Support Field Operations team for GPON related issues whenever required.</li></ul>Skills Requirements<ul><li>Thorough knowledge of GPON technology, Access Fiber network &amp; end-user device functionality.</li><li>Strong communication skills with customer handling back ground.</li><li>Quick learner and ready to accept new challenges.</li><li>Good hands on experience on MS Office (Excel, Outlook, Word etc).</li><li>Should have own conveyance for travelling.</li></ul>Experience and Education<ul><li>B-TECH/DAE in Telecom/Electrical.</li><li>1 &ndash; 2 Years of relevant experience working in ISP/Telecom operator.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>What is your current salary package?</li><li>What is expected salary Package?</li><li>Currently are you working?</li><li>How do you know about Transworld home?</li><li>How many year of experience do you have?</li></ul>Education:<ul><li>High School (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Troubleshooter

Job Opportunity: Power Technician - Data CentersWe are looking for a skilled Power Technician to oversee operations and maintenance of data centers and access networks.Key Responsibilities:<ul><li>Supervise and manage operations in both data center and field environments, including access network installations and upgrades.</li><li>Ensure effective installation and troubleshooting of rectifiers, HVAC systems, fire suppression systems (FSS), generators, ATS, and UPS systems.</li><li>Monitor and address L-1 alarms until appropriate backup support is in place.</li><li>Oversee corrective maintenance (CM) and preventive maintenance (PM) activities within data centers and access networks.</li><li>Conduct maintenance and troubleshooting of electrical panels and distribution boards (DBs).</li><li>Perform Medtronic&rsquo;s testing of rectifiers and UPS batteries and ensure detailed reporting.</li><li>Manage new installations, equipment dismantling, site shifts, and cable organization.</li><li>Maintain accurate records of inventory, tools, trouble tickets, gate passes, and access logs.</li><li>Prepare and submit fueling, equipment utilization, CM/PM activities, and trouble ticket resolution reports (daily, weekly, monthly).</li><li>Participate in monthly power drills and create corresponding presentations.</li></ul>Required Skills:<ul><li>Proficiency in power systems and HVAC operations.</li><li>Strong troubleshooting and maintenance capabilities.</li><li>Experience in supervising data center operations.</li><li>Expertise in project supervision and team management.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree or DAE in Electrical or Mechanical Engineering.</li><li>Experience: 3-5 years of relevant industry experience.</li></ul>If you&rsquo;re a dynamic professional ready to lead in a critical operations environment, we want to hear from you!Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>Have any experience in Data center operations</li><li>What is your notice period ?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Data center power Operations: 3 years (Required)</li></ul>Work Location: In person

Power Technician - Data center

Major Functions:<ul><li>Perform fiber tests with Optical Time Domain Reflectometer (OTDR), light source, and meters.</li><li>Perform terminating, splicing, troubleshooting, and testing fiber optic equipment to company standards.</li><li>Provide accurate equipment location, splicing, and terminating records for the fiber database.</li><li>Install fiber optic cable to include both aerial and underground cable.</li><li>Monitor contractor installations to ensure installations are meet with appropriate specifications, dB loss, and appropriately documented for the fiber database.</li><li>Maintain, repair, and troubleshoot fiber optic network and both dark fiber network and internal lit network.</li><li>Ensures that time and materials are appropriately charged out to correct charge numbers.</li><li>Assists with training, guiding, directing OSP Technicians.</li></ul>Skills Requirements<ul><li>Presentation and communication Skills</li><li>Training Skills</li><li>Expertise in MS Excel, using formulas, pivot tables and other features</li><li>Team building and team management skills</li></ul>Experience and Education<ul><li>DAE or FSc. With additional experience</li><li>Minimum of 2-3 years of experience with a Telecom/Internet Service provider with hands on experience with the required technologies/equipment. At least 1-2 years of experience of working as a team lead</li></ul>DepartmentOperationsType of JobPermanentJob Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current salary package?</li><li>What is expected salary Package?</li><li>Currently are you working?</li><li>How do you know about Transworld home?</li><li>How many year of experience do you have?</li></ul>Education:<ul><li>High School (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

ISP / OSP Supervisor

We are hiring Customer Experience - QA Trainer &quot;Customer Experience - QA Trainer&rdquo; will be responsible to devise departmental training strategy, identify and assess future and current training needs.<ul><li>Develop and update training materials, modules, and documentation for various stages of the product.</li><li>Introduce new hires to relevant frameworks, industry best practices, and organizational processes.</li><li>Develop and deliver training modules on quality assurance processes.</li><li>Provide Insights &amp; Guide teams on effective strategies and methodologies.</li><li>Educate teams on market research, competitor analysis, and customer feedback importance.</li><li>Collect feedback from training sessions and use it to enhance for further improvement and development.</li><li>Stay updated on industry trends and incorporate new methodologies into training materials.</li><li>Develop and implement comprehensive training programs focused on quality assurance, auditing processes, and adherence to policies and procedures.</li><li>Develop and deliver comprehensive training programs for new hires in the related departments.</li><li>Provide hands-on training on communication skills, including handling inbound calls, client interactions, and internal communication.</li><li>Evaluate employee performance and provide feedback on a weekly basis to upper management.</li><li>Collaborate with department heads to identify training needs and continuously improve training materials and programs.</li><li>Collaborate with call center management to identify training needs, develop strategies to address them, and maintain internal support and quality assurance standards.</li></ul>Required Skills:<ul><li>Excellent communication</li><li>Ability to plan, multi-task and manage time effectively</li><li>Strong writing and analytical skills for reporting</li><li>Ability to handle pressure in complex situations</li><li>Strong grip on presentation skills for delivering trainings</li></ul>Education:Minimum Bachelor&rsquo;s degree in a relevant discipline.Experience:2 to 3 years, in a similar or relevant role.Gender:No PreferenceJob Type: Full-timeApplication Question(s):<ul><li>What is Current Salary Package?</li><li>What is Expected Salary package?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Experience - QA Trainer

We are hiring an Associate Reporting AnalystJob Description:1. Data Collection and Consolidation: <ul><li>Collect and organize data from multiple sources, such as databases, spreadsheets, and internal systems.</li></ul><ul><li>Ensure data accuracy and integrity by conducting regular audits and reconciliations.</li></ul>2. Data Analysis: <ul><li>Perform statistical analysis and data mining to identify trends, patterns, and correlations.</li></ul><ul><li>Conduct ad-hoc analysis and data-driven research to answer specific business questions.</li></ul>3. Reporting and Presentation: <ul><li>Create and maintain regular reports, dashboards, and scorecards to monitor key performance indicators (KPIs) and business metrics.</li></ul><ul><li>Present findings and recommendations to stakeholders, such as managers, executives, and cross-functional teams.</li></ul>4. Process Improvement:<ul><li>Collaborate with IT and other relevant teams to implement automation and efficiency-enhancing solutions.</li></ul><ul><li>Continuously evaluate data quality and reporting standards to ensure accuracy and relevance.</li></ul>5. Collaboration and Communication: <ul><li>Collaborate with cross-functional teams to gather data and insights for various projects and initiatives.</li></ul><ul><li>Communicate complex data and analysis results in a clear and concise manner.</li></ul>Required Skills:<ul><li>Strong understanding of Internet/ISP workflows</li><li>Proficient in Excel, PowerPoint, MS Project &amp; BI tools</li><li>Skilled in data analysis, reporting &amp; visualization</li><li>Excellent analytical, communication &amp; problem-solving skills</li><li>Detail-oriented, organized &amp; deadline-driven</li><li>Able to work independently and in teams</li></ul>Education:<ul><li>Minimum Bachelor&rsquo;s or above degree in computer science, Information Technology, Statistics, or a related field.</li></ul>Experience:<ul><li>Minimum 4 to 5 years of experience in a related field.</li></ul>Department:Customer ExperienceType of Position:PermanentJob Type: Full-timeApplication Question(s):<ul><li>Are you currently working?</li><li>what is your current Salary?</li><li>What is your expected salary?</li><li>Where is your residence in Lahore?</li></ul>

Associate Reporting Analyst

follow-upsMajor Functions:<ul><li>Exploring the market (within coverage areas) for generating sales to complete the assigned targets.</li><li>Maintaining good relation and strong follow-ups with potential customer.</li><li>Timely and updated reporting as required by the line manager.</li><li>Demonstrating product features to customer</li><li>Contacting leads and setting up appointments to present company products</li><li>Preparing sales proposals for potential buyers.</li></ul>SKILLS REQUIREMENTS:<ul><li>Selling skills:</li><li>Target Achievement</li><li>Visibility Management</li><li>Accounts Management (SME)</li></ul>EXPERIENCE AND EDUCATION:<ul><li>Min 2 years of direct sales experience, preferably in Telecom/data selling environment with a Proven background in meeting/exceeding sales targets.</li></ul>Our Benefits:<ul><li>Gratuity fund</li><li>Paid leave</li><li>OPD Medical facility</li><li>IPD health insurance</li><li>Incentives</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>Have you worked for any ISP company?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>internet sales : 2 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Field Sales Officer- ISP

Join Transworld Associates Pvt. Ltd and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.