Urwah Admin

Travelex

<div>Role purpose
Why does this role exist in the organisation?
Working in the Compliance and Risk Team. You will be working as a Senior analyst in delivering the day-to-day operations of a wide range of compliance processes being delivered from the service centre. This is a generalist role where you would be expected to get involved with all areas of the compliance and risk function. 
 
Key accountabilities
Describe the areas the role is ultimately responsible for. 
 
<ul><li>You will be working alongside the C&amp;R Manager to ensure the integrity of the day-to-day operations of a wide range of Compliance processes being delivered from the service centre.
</li><li>This is a generalist role where you would be expected to get involved with all areas of the compliance and risk function such as Corporate Due Diligence, Transaction Monitoring, PEP/Sanctions Checks.
</li><li>To gather information from various sources for countries, entities, and/or individuals by reference to a pre-determined suite of reference material for analysis and submission or escalation for further analysis and judgement. Monitor pre-set levels and parameters related to financial transactions, identify behaviours that deviate from the norm and escalate as required.
</li><li>Undertake analysis of Country hits, entities, and/or names of individuals/investigation of transactions within the process instruction and by judgement assess the legitimacy of customer profile and transactions.
</li><li>Make appropriate recommendation supported by robust evidence a documented rationale to Sign Off
</li><li>If apparent during the review of a referral submit a Suspicious Activity Report (SAR)
</li><li>To build good working relationships with the wider C&amp;R team and partners.
</li><li>To assist with C&amp;R process improvements to ensure the performance of services.
</li><li>Assist in the handling of tasks received from inception to resolution as and when required.
</li><li>Ensure adherence to process flows and set procedures and Service Level Agreements
</li><li>Should adhere to company policies and ensure to maintain confidentiality in handling customer data.
</li><li>Proactively contribute to ongoing development and process improvements.
</li></ul>Experience and personal qualities
Describe the work experience (nature and time) and personal qualities (skills, behaviours and attitudes) that would be required from candidates.
<ul><li>Graduation &ndash; Any Graduate-Specialization
</li><li>3-5 years&rsquo; experience in Anti-Money Laundering/ KYC Compliance &amp; Risk or Shared Service Set Up
</li><li>Previous experience of Accreditation, Sanction Screening, Transaction Monitoring, Suspicious Activity Reporting, Fraud Analysis experience is desirous.
</li><li>The candidate needs to demonstrate a banking and compliance knowledge in AML/KYC/On boarding related issues
</li><li>Excellent communication skills in English &ndash; both written and verbal
</li><li>The ability to manage across multiple time zones within a fast-paced and diverse cultural environment
</li><li>Should be a professional, self-motivated, deadline-driven team player able to work in an ever-changing environment;
</li><li>Strong creative problem solving skills and analytical thinking
</li><li>Flexibility and responsive to changing situations; adaptable.
</li><li>Excellent time management skills and the ability to work autonomously
</li><li>Ability to deal with customers and employees at all levels within the organisation</li></ul></div>

Senior Analyst

<div>Role purpose
Why does this role exist in the organisation?
Working in the Compliance and Risk Team. You will be working alongside the C&amp;R Manager to ensure the integrity of the day-to-day operations of a wide range of AML/KYC Compliance processes being delivered from the Shared Service Centre.
 To assist with C&amp;R process improvements to ensure the performance of services. Assist in the handling of tasks received from inception to resolution as and when required. To contribute to and carry out compliance and operational projects as required.
Key accountabilities
Describe the areas the role is ultimately responsible for. 
 
<ul><li>This is a generalist role where you would be expected to get involved with a number of areas of the AML Compliance and Risk function such as Corporate Due Diligence, Transaction Monitoring, PEP/Sanctions Checks.
</li><li>Ensure adherence to process flows and set procedures
</li><li>Tracking and reporting of relevant performance metrics.
</li><li>Should adhere to company policies and ensure to maintain confidentiality in handling customer data.
</li><li>Adhering to SLAs
</li></ul>Experience and personal qualities
Describe the work experience (nature and time) and personal qualities (skills, behaviours and attitudes) that would be required from candidates.
<ul><li>Experience &ndash; 0-2 years. Graduation &ndash; Any Graduate-Specialization. Candidate must be a minimum Graduate in any stream with sound knowledge of Ms-Office.
</li><li>Previous experience of Shared Services Set up or AML/KYC Compliance &amp; Risk is an added advantage.
</li><li>Strong ability to investigative and research.
</li><li>Excellent communication skills in English &ndash; both written and verbal
</li><li>Should be proactive, willing to learn, detail oriented, punctual and disciplined
</li><li>Adatability to deal with customers and employees at all levels within the organisation</li></ul></div>

Junior Analyst - RCVB027

<div>Service Desk &ndash; Analyst
Role Dimensions:
The objective of this position is to provide both proactive and reactive first-line technical support across all sectors of Travelex. This role involves collaborating closely with IT colleagues, partners, suppliers, and various business units to establish a centralized point of contact for logging, resolving, and advancing IT-related requirements, inquiries and issues.
Key accountabilities
Call Management
<ul><li>Deliver best practices of call management:
</li><li>To ensure that all calls are logged accurately within IT Service Desk.
</li><li>Capture detail &amp; correct information pertaining to all inbound calls.
</li><li>Maintain professionalism on call.
</li><li>Good knowledge of soft skills, empathy etc.
</li></ul>Incident Management
<ul><li>To ensure all calls are updated and resolved within SLA targets.
</li><li>To endeavour to provide an &lsquo;Above Customer Expectation&rsquo; service.
</li><li>Undertake first line resolution activities.
</li><li>Participate in on-going review and maintenance of the IT Service Desk processes.
</li><li>To take part in knowledge sharing activities; to include both business and technical knowledge sharing.
</li><li>Take ownership of all open tickets within the team.
</li></ul>Shift Rota
<ul><li>To take part in a shift rota to ensure that adequate cover is provided 24/7 per week including weekends and bank holidays. There is an additional leave approved as part of the bank holiday cover.
</li></ul>Communication
<ul><li>Writes and speaks fluently on all aspects of work and communicates effectively.
</li><li>Actively communicate and seek feedback from colleagues and customers.
</li><li>Be proactive in working along with colleagues to improve Service Desk customer experience.
</li></ul>Email
<ul><li>Ability to write professional emails explaining all factors in one go.
</li><li>Take ownership and follow up till resolution.
</li><li>Avoid multiple trail emails and try and call and resolve or fulfill the requirement via call.
</li></ul>General
<ul><li>Undertakes any necessary training associated with the duties of the post and participates in training and development procedures.
</li><li>Complies with Travelex policies and standards, including all Company Health and Safety policies and legislation in the performance of their duties and responsibilities.
</li><li>Maintains confidentiality and observes data protection guidelines.
</li><li>Carries out any other reasonable duties in line with their capability.
</li></ul>Azure knowledge:
<ul><li>Should have L1 Azure knowledge and experience to deliver the related support.
</li></ul>Experience and personal qualities
<ul><li>3-4 year&rsquo;s experience in IT and customer support/service delivery role.
</li><li>Excellent customer service skills with a high level of focus on quality.
</li><li>Ability to communicate in a clear and professional manner.
</li><li>Problem solving and analytical skills and ability to work under pressure and deliver the best service.
</li><li>Excellent inter-personal skills (verbal and written).
</li><li>Clear understanding and interest in current and emerging IT technologies.
</li><li>Beneficial to have an awareness of the IT industry in general (network, server etc.)
</li><li>An understanding and interest of the use of technology within business functions.
</li></ul>Desirable
<ul><li>Understand process improvement requirements.
</li><li>Data analytical skills.</li></ul></div>

Analyst - IT Service Desk

Join Travelex and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Travelex

ABOUT_COMPANY

Senior Analyst

Junior Analyst - RCVB027

Analyst - IT Service Desk