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Tribe Transportation

Position Overview: We are seeking a dependable and detail-oriented After-Hours Customer Service Representative to support our logistics operations. The ideal candidate will have prior experience in transportation or logistics and will play a key role in coordinating communication between drivers, shippers, customers, and management teams during evening and weekend hours.Key Responsibilities<ul><li>Serve as the primary point of contact for after-hours communication between drivers, shippers, and customers.</li><li>Monitor active shipments and provide timely updates on driver ETAs, delays, and delivery progress.</li><li>Work closely with internal dispatch, planning, and management teams to ensure accurate information flow and effective decision-making.</li><li>Guide drivers on appointment schedules, routing, and pickup/delivery requirements.</li><li>Escalate issues promptly to management when operational decisions are needed after regular business hours.</li><li>Maintain accurate documentation of all communication and updates within the company&rsquo;s systems.</li><li>Deliver a high level of customer service through proactive problem-solving and clear, professional communication.</li></ul>Qualifications<ul><li>Previous experience in logistics, dispatch, or transportation operations preferred.</li><li>Strong communication and multitasking skills.</li><li>Ability to make sound decisions and exercise good judgment under pressure.</li><li>Proficiency with transportation management systems (TMS) and Microsoft Office tools is a plus.</li><li>Must be reliable, organized, and comfortable working independently during after-hours shifts.</li></ul>What We Offer<ul><li>Competitive pay</li><li>Comprehensive insurance benefits (medical, dental, and vision)</li><li>Supportive team environment</li><li>Opportunities for growth within a rapidly expanding logistics company</li></ul>Schedule:<ul><li>Monday &amp; Tuesday: 2:00 PM &ndash; 10:00 PM</li><li>Off Wednesday &amp; Thursday</li><li>Friday, Saturday &amp; Sunday: 2:00 PM &ndash; 10:00 PM</li></ul>Job Type: Full-timePay: $17.00 - $19.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

After-Hours Customer Service Representative

Join Tribe Transportation and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tribe Transportation

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After-Hours Customer Service Representative