After-Hours Customer Service Representative

Position Overview:

We are seeking a dependable and detail-oriented After-Hours Customer Service Representative to support our logistics operations. The ideal candidate will have prior experience in transportation or logistics and will play a key role in coordinating communication between drivers, shippers, customers, and management teams during evening and weekend hours.Key Responsibilities

• Serve as the primary point of contact for after-hours communication between drivers, shippers, and customers.
• Monitor active shipments and provide timely updates on driver ETAs, delays, and delivery progress.
• Work closely with internal dispatch, planning, and management teams to ensure accurate information flow and effective decision-making.
• Guide drivers on appointment schedules, routing, and pickup/delivery requirements.
• Escalate issues promptly to management when operational decisions are needed after regular business hours.
• Maintain accurate documentation of all communication and updates within the company’s systems.
• Deliver a high level of customer service through proactive problem-solving and clear, professional communication.

Qualifications

• Previous experience in logistics, dispatch, or transportation operations preferred.
• Strong communication and multitasking skills.
• Ability to make sound decisions and exercise good judgment under pressure.
• Proficiency with transportation management systems (TMS) and Microsoft Office tools is a plus.
• Must be reliable, organized, and comfortable working independently during after-hours shifts.

What We Offer

• Competitive pay
• Comprehensive insurance benefits (medical, dental, and vision)
• Supportive team environment
• Opportunities for growth within a rapidly expanding logistics company

Schedule:

• Monday & Tuesday: 2:00 PM – 10:00 PM
• Off Wednesday & Thursday
• Friday, Saturday & Sunday: 2:00 PM – 10:00 PM

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person