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Trident Plumbing & Drain LLC

Trident Plumbing &amp; Drain is growing, and we&rsquo;re looking for a motivated Plumbing Dispatcher/CSR to join our customer-focused, team-driven family. This role is vital to keeping our daily operations running smoothly and ensuring our customers receive prompt, professional, and friendly service.As a Dispatcher, you&rsquo;ll be the communication hub between our customers, technicians, and supervisors. You&rsquo;ll evaluate incoming service requests, determine urgency, and match each job with the right technician&mdash;helping us deliver exceptional service every time. If you thrive in a fast-paced environment, enjoy problem-solving, and love helping people, this could be the perfect fit.What You&rsquo;ll Do<ul><li>Schedule and coordinate all service and maintenance calls for internal and external customers</li><li>Proactively plan, forecast, and dispatch daily service calls to maximize efficiency</li><li>Assign the appropriate technicians to each job based on skillset, availability, and urgency</li><li>Assess customer concerns and determine the best course of action using sound judgment and discretion</li><li>Maintain consistent communication with technicians and supervisors regarding schedule changes or field issues</li><li>Collaborate closely with multiple departments to ensure smooth operations</li><li>Perform clerical and administrative tasks</li><li>Participate in an on-call rotation to support after-hours and weekend customer needs</li></ul>What We&rsquo;re Looking For<ul><li>No prior dispatching experience required (paid training provided)</li><li>Experience with ServiceTitan software is a plus</li><li>Plumbing or home service industry experience is a plus</li><li>Strong judgment and decision-making abilities</li><li>Highly organized, detail-oriented, and dependable with excellent follow-through</li><li>Self-motivated, flexible, and positive team player</li><li>Ability to stay calm and effective under pressure in a fast-paced environment</li><li>Excellent verbal and written communication skills</li><li>Strong multitasking skills and adaptability to changing priorities</li></ul>What You&rsquo;ll Get<ul><li>Competitive pay</li><li>Medical, Dental, and Vision insurance</li><li>401(k)</li><li>Paid time off and vacation</li><li>Paid holidays</li><li>Paid training and growth opportunities</li><li>A supportive, family-oriented workplace that truly values its employees and their success</li></ul>Job Details<ul><li>Job Type: Full-time</li><li>Schedule:</li><li>8-hour shifts</li><li>Monday&ndash;Friday</li><li>Day shift</li><li>On-call evening and weekend rotation</li><li>Work Location: In person</li><li>License: Valid Driver&rsquo;s License required</li></ul>Trident Plumbing &amp; Drain is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, color, sex, national origin, disability, or veteran status.Apply today and become part of a team that takes pride in its people and the service we provide!Job Type: Full-timePay: $45,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>Monday to Friday</li><li>On call</li></ul>Application Question(s):<ul><li>Are you willing to undergo a background check?</li></ul>Experience:<ul><li>Dispatching: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Arizona Drivers License (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Work Location: In person

Plumbing Dispatcher/CSR

Join Trident Plumbing & Drain LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Trident Plumbing & Drain LLC

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Plumbing Dispatcher/CSR