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Trident Pneumatics Private Limited

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Support - Executive
</b></h1></div></div></div></div><div><div><div><div>Functional area: Marketing
</div></div></div></div><div><div><div><div>Location: India
</div></div></div></div><div><div><div><div>City: 641201
</div></div></div></div><div><div><div><div>Company name: Trident Pneumatics Private Limited
</div></div></div></div><div><div><div><div>Date of posting: Nov 24, 2025<br>
</div></div></div></div><p></p><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Your role</b></h2>
</div><div><p><b>
Role Objective:</b></p>
<p>
To deliver exceptional customer service for domestic clients by handling inquiries, resolving issues, and ensuring smooth order processing and communication.</p>
<p></p>
<p><b>Key Responsibilities:</b><br>
<b>1. Customer Interaction &amp; Support</b></p>
<ul>
<li>Respond promptly and professionally to customer queries via phone, email, or chat.</li>
<li>Provide accurate information regarding products, services, and order status.</li>
</ul>
<p><b>2. Order Management</b></p>
<ul>
<li>Process orders using ERP systems, manage invoicing, and coordinate dispatches.</li>
<li>Liaise with production teams to follow up on material availability.</li>
<li>Ensure accurate entry of all mandatory order details, including customer category, segment, and sales personnel information.</li>
<li>Follow up on payments and coordinate with the Finance Team for accurate posting.</li>
</ul>
<p><b>3. Issue Resolution</b></p>
<ul>
<li>Address customer complaints and escalate unresolved issues appropriately.</li>
<li>Collaborate with internal teams (Sales, Logistics, Finance) to ensure timely resolution.</li>
</ul>
<p><b>4. Data Accuracy &amp; Documentation</b></p>
<ul>
<li>Maintain updated records of customer interactions and transactions.</li>
<li>Prepare reports on customer feedback, order status, and service performance.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>To succeed, you will need</b></h2>
</div><div><p><b>
Skills &amp; Competencies:</b></p>
<ul>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving and conflict resolution abilities.</li>
<li>Proficiency in MS Office and ERP systems.</li>
<li>Ability to work under pressure and meet deadlines.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Graduate in any discipline.</li>
<li>1&ndash;3 years of experience in customer service or order processing.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>In return, we offer</b></h2>
</div><div><ul><li>Culture of trust and accountability</li>
<li>Lifelong learning and career growth</li>
<li>Innovation powered by people</li>
<li>Comprehensive compensation and benefits</li>
<li>Health and well-being</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job location</b></h2>
</div><div><p>
Option 1: On-Site<br>
This role requires you to work on-site at our office in 641201, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
Contact information</b></h2>
</div><div><p>
 Talent Acquisition Team: Seetharam A</p></div></div></div><br>
<p></p>
<p><b>
Uniting curious minds</b><br>
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.</p></div></div></div></div></div><p></p>

Customer Support - Executive

Join Trident Pneumatics Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Trident Pneumatics Private Limited

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Customer Support - Executive