Abrar Admin

Turner Teleco-Alexandria

Administrative AssistantLooking for a qualified individual with a strong work ethic, time management, and excellent verbal communication skills to join a growing team specializing in providing IT services, network services, voice/data cabling, &amp; telecommunication systems to small and medium sized businesses. The ideal candidate will be interested in learning more about technology and becoming a key member of our customer service team.Company offers an excellent benefits package including paid time off, 401k, profit sharing, disability, &amp; health insurance package.Additional details:-Good at communicating effectively with clients over the phone.-Ability to multi-task and prioritize projects.-Ability to work well in a team environment involving collaboration within the department and with other departments.-Basic understanding of IT/computer terminology a plus-Basic understanding of business/VoIP telephone systems a plus-Basic understanding of voice and data architecture is a plus-Manage day-to-day tickets, assigned projects and any additional responsibilities as assigned.-Communicate with customers to keep them apprised on the status of requests.-Perform first level analysis, diagnosis, and resolution of telephone/voicemail/auto-attendant problems via phone.-Work with end-users in analyzing, troubleshooting, and resolving/creating service orders for hardware/software and some basic network support issues.-Ensure confidentiality of sensitive and proprietary information; adhere to company security policies.-Develop an understanding for system environments and maintain technical expertise.-Provide quality customer care in a fast and efficient manner.-Ability to occasionally work outside normal business hours.-Highly responsive and sensitive to deadlines.-Follow-up and follow through.Job Type: Full-timePay: $15.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative

Join Turner Teleco-Alexandria and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Turner Teleco-Alexandria

About Company

Customer Service Representative