Qureos Mentor

Uber

<div>About the Role
 
 
Uber Eats is the fastest growing food delivery platform in the world, just over the last year we have doubled our gross bookings! Our team's work at Uber Eats directly impacts and continues to impact our communities. We help feed the Eater, and we help the merchants stay in business.
 
 
Our mission is to to build reliable and scalable one-stop solutions for delivery system challenges, with focus on efficiency, optimisation and throughput.
 
 
Come join us in our India office to be part of a thriving culture, while solving challenging problems at scale. Be sure to check out the Uber Engineering Blog to learn more about the technologies we work on.
 
 
What the Candidate Will Need / Bonus Points
- What the Candidate Will Do - 
 
 
<ul><li>Writes reliable, clear, efficient, and well-tested code.
</li><li>Designs systems by re-using existing solutions, building new ones when needed, and considering future needs.
</li><li>Delivers results efficiently, manages tasks well, solves problems, and takes responsibility.
</li><li>Builds strong relationships, respects others, and resolves conflicts constructively.
</li><li>Improves efficiency by identifying and fixing problems in Uber's technology and teams.
</li><li>Contributes to a positive work environment and the broader tech community.
</li></ul>- Basic Qualifications - 
 
 
<ul><li>Bachelor's degree in Computer Science, Software Engineering, or a related field.
</li><li>Proficiency in at least one programming language such as Java, Go, C++, etc.
</li><li>Deep understanding of computer systems, which may include experience with backend services, large-scale systems, multi cloud infrastructure, etc.
</li><li>Ability to contribute to technical innovation and problem-solving within a team setting.
</li><li>Experience building large-scale distributed system with experience in architecture design and developing high availability and high-performance systems.
</li></ul>- Preferred Qualifications - 
 
 
<ul><li>Strong passion to learn new technologies quickly and adapt to rapidly evolving business and technological landscape.
</li><li>Strong teamwork and communication skills to effectively collaborate with other team members and stakeholders.
</li><li>Enthusiasm for embracing new challenges and continuous learning to drive innovation. Proven track record of scaling systems on a multi-cloud infrastructure.
</li><li>Demonstrated ability to mentor junior engineers and drive engineering excellence.
</li><li>Experience with machine learning infrastructure and AI technologies is advantageous.
</li><li>Ability to perform in a fast-paced, multi-tasking environment with tight deadlines.</li></ul></div>

Staff Software Engineer- Uber Eats

<div>We are seeking a strong and passionate staff software engineer with experience in building chatbots. You will be responsible for creating scalable, reliable, manageable chatbots that deliver on conversational requirements at Uber by bringing together LLM prompts and Assistant building platforms at Uber. You will be owning customer facing chatbots that impact the support experience of millions of customers. You will also be leading the NLP based chatbot to GenAI based chatbot migrations as well as augmenting the existing GenAI chatbots with new features and capabilities. Your responsibility will include identifying required changes across Uber's engineering ecosystem, collaborating with engineering teams, driving consensus, implementing extensible, maintainable changes required to build state-of-the-art support experiences. 
 
We are looking for someone who has passion for designing and driving large projects from inception to production. The right person will work with stakeholders, product managers, scientists, partner engineering teams to gather requirements and translate them into a platform feature. Must be a great communicator, team player, and a technical powerhouse. 
- Basic Qualifications - 
<ul><li>
9+ years of experience in software development.</li><li>
Experience with:</li><li>
Scalable system architecture design</li><li>
Production-quality services, deployment, monitoring, and reliability.</li><li>
Micro service designs, gRPC or REST API development</li><li>
Ability to decompose complex business problems into clean, extensible, performant services and systems</li><li>
Logging, monitoring, performance troubleshooting and tuning experience</li><li>
Excellent problem-solving skills and the ability to work in a collaborative team environment</li><li>
Comfortable in navigating multi-disciplinary teams with respect</li><li>
Focus on code quality in terms of coverage, code reviews</li><li>
Excellent technical writing skills to communicate design, requirements, flows, architecture</li><li>
Fluent in one of these programming languages: Golang, Scala, Java,</li><li>
Comfortable in one of these scripting languages: Javascript, python</li><li>
Solid understanding of algorithms, data structures, and software design principles.</li><li>
Experience with version control systems such as Git.</li></ul> 
- Preferred Qualifications - 
<ul><li>
Experience in machine learning, GenAI, or LLM technologies.</li><li>
Experience with building conversational assistants</li><li>
Dialog management systems like Google Dialogflow, Amazon Alexa</li><li>
Familiarity with large scale distributed systems like Kafka and cloud platforms like AWS, GCP, or Azure.</li><li>
Familiarity with communication channel interfaces eg: WhatsApp, SMS, slack</li></ul></div>

Staff Software Engineer

<div>About the Role
 
 
The Conversational Assistants team brings together Uber's products, state of the art cognitive technologies and Uber's engineering infrastructure to deliver automated conversational assistants a.k.a chatbots to provide enhanced customer experience. Our chatbots are capable of interacting with customers, performing cognitive analysis of customer interactions in real time and responding and interacting automatically with the customers. Our automated assistants are built on dialog management frameworks, Uber's support logic, natural language understanding models and customer communication data to deliver automated support experience that reduces burden on human agents and provides faster response to the customers. We constantly thrive on providing the next generation of customer assistants which are a result of Uber's big bold bets. As a result we are building the next generation chatbots leveraging GenAI models to provide more personalised, empathetic, human-like conversations that are also compliant with Uber's business policies . 
 
What the Candidate Will Need / Bonus Points
- What the Candidate Will Do - 
 
We are seeking a strong and passionate software engineer with experience in building chatbots. You will be responsible for creating scalable, reliable, manageable chatbots that deliver on conversational requirements at Uber by bringing together LLM prompts and Assistant building platforms at Uber. You will be owning customer facing chatbots that impact the support experience of millions of customers. You will also be leading the NLP based chatbot to GenAI based chatbot migrations as well as augmenting the existing GenAI chatbots with new features and capabilities. Your responsibility will include identifying required changes across Uber's engineering ecosystem, collaborating with engineering teams, driving consensus, implementing extensible, maintainable changes required to build state-of-the-art support experiences. 
 
We are looking for someone who has passion for designing and driving large projects from inception to production. The right person will work with stakeholders, product managers, scientists, partner engineering teams to gather requirements and translate them into a platform feature. Must be a great communicator, team player, and a technical powerhouse. 
- Basic Qualifications - 
<ul><li>
5+ years of experience in software development.</li><li>
Experience with:</li><li>
Scalable system architecture design</li><li>
Production-quality services, deployment, monitoring, and reliability.</li><li>
Microservice designs, gRPC or REST API development</li><li>
Ability to decompose complex business problems into clean, extensible, performant services and systems</li><li>
Logging, monitoring, performance troubleshooting and tuning experience</li><li>
Excellent problem-solving skills and the ability to work in a collaborative team environment</li><li>
Comfortable in navigating multi-disciplinary teams with respect</li><li>
Focus on code quality in terms of coverage, code reviews</li><li>
Excellent technical writing skills to communicate design, requirements, flows, architecture</li><li>
Fluent in one of these programming languages: Golang, Scala, Java,</li><li>
Comfortable in one of these scripting languages: Javascript, python</li><li>
Solid understanding of algorithms, data structures, and software design principles.</li><li>
Experience with version control systems such as Git.</li></ul> 
- Preferred Qualifications - 
<ul><li>
Experience in machine learning, GenAI, or LLM technologies.</li><li>
Experience with building conversational assistants</li><li>
Dialog management systems like Google Dialogflow, Amazon Alexa</li><li>
Familiarity with large scale distributed systems like Kafka and cloud platforms like AWS, GCP, or Azure.</li><li>
Familiarity with communication channel interfaces eg: WhatsApp, SMS, slack</li></ul></div>

Sr. Software Engineer

<div>What the Candidate Will Need / Bonus Points
- What the Candidate Will Do - 
<ul><li>
Code: Writes high-quality code (i.e., reliable, readable, efficient, testable), provides quality code reviews, and creates comprehensive tests and quality documentation using software engineering principles. This includes knowledge of data structures, algorithms, programming and associated programming languages and frameworks, and major phases/activities of the software research and development life cycle (e.g., requirements, design, build, experiment, test, debug, deploy, monitor). Identifies, reports, and solves technical problems according to standards and best practices.</li><li>
Design: Uses software design principles and methods, knowledge of the capabilities and limitations of existing software solutions at Uber, and an understanding of own work's impact on other areas to reuse, extend, or, when needed, build effective architectures that are integrated with existing solutions and in alignment with needs and goals across areas. Learns and anticipates current and future design requirements and evaluates trade-off decisions to design systems that meet current needs and can be extended for future needs</li><li>
Execute: Executes work with drive and appropriate sense of urgency to deliver technical and business impact. Plans, organizes, and manages tasks, resources, and relationships to accomplish work accurately and on time. Defines and diagnoses problems and determines an appropriate solution, recommendation, or decision while logically evaluating alternatives and factors (e.g., resources, costs, tradeoffs). Accepts responsibility and accounts for own actions and work.</li><li>
Collaborate: Builds trusting and collaborative relationships and rapport with different types of people and teams. Respects the unique backgrounds and contributions of others. Recognizes conflict or disputes among people and situations, learns and works to understand different points of view. Resolves and aligns discrepancies across teams and organizations to accomplish team-, organization-, or Uberwide goals. Provides constructive feedback to others in a tactful and impactful manner.</li><li>
Be efficient: Creates and promotes efficiency and speed within Uber technology, people, and teams by leveraging and extending existing solutions when possible, and by developing solutions that balance long-term productivity with short-term needs. Identifies and addresses inefficiencies and redundancy in day-to-day work. Improves and advocates for processes and technologies that enhance the efficiency and performance of software and systems</li><li>
Create culture: Enhances the effective functioning of Uber by participating in and promoting activities and efforts that contribute to excellence and shape and evolve team-, organization-, and Uber-wide culture (e.g., reviewing diffs, refactoring code, participating in recruiting, hiring, and promotion activities, joining an ERG). Contributes to the broader community through participation in internally- and/or externally-focused engagements (e.g., tech talks, open source, conferences, team building)</li></ul> 
- Basic Qualifications - 
 
We are looking for experienced smart engineers who are passionate about the domain and the technology. Those who have track record of ownership, execution quality and customer obsession. 
<ul><li>
Bachelor's degree in Computer Science or related technical field or equivalent practical experience</li><li>
Experience coding using general purpose programming language (eg. React, GraphQL, Go, Javascript, Fusion, react)</li><li>
Good to have backend exp</li></ul> 
- Preferred Qualifications - 
<ul><li>
6+ years of industry experience</li><li>
Solid experience in Front development using Javascript, Fusion/React.</li><li>
Writes and documents code to solve complex problems that are not well-defined and span multiple related areas or projects.</li><li>
Writes tests to verify the functionality and stability of code; establishes monitoring and alerting systems to ensure code reliability; contributes to defining testing, monitoring, and alerting standards and leads team efforts to execute against them.</li><li>
Good to have backend expo</li></ul></div>

Snr Software Engineer - Front End

<div>About the Role
 
 
Our Community Operations Managers and Community Support Teams are built upon the foundation that is laid during the learning and onboarding time. CommOps is all about process efficiency, and as an L&amp;D Delivery team lead, you would be ensuring that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber experience. This role is about building a solid foundation for our COE and BPO Learning programs, scaling it beyond what is today, and pre-empting what it will need to be tomorrow.
 
 
Work alongside our Community Operations Leadership team and own the action plans and initiatives for Learning Delivery programs for APAC. This multifaceted role requires quick thinking and proficiency in leading a team of Learning specialists, responsibilities include: 
 
 
<ul><li>Develop and own the tactical Learning Delivery execution in your geo by understanding its needs, setting department goals and empowering your team to create and execute on established lead measures.
</li><li>Partner with the APAC L&amp;D Instructional Design Team to develop, and maintain new and existing learning programs for the COE and partner BPOs.
</li><li>Partner with BPO L&amp;D Leads on execution of learning programs, standardization of delivery and continuously improving BPO learner experience.
</li><li>Lead and support a team of APAC L&amp;D Learning Delivery Specialists to drive KPI performance in thru effective implementation and execution of training programs.
</li><li>Build business intelligence around Training KPIs; consistently track and analyze the impact and quality of learning experience to agent performance.
</li>Use Industry Standard L&amp;D best practices to continuously improve APAC's L&amp;D program. 
<li>
</li></ul> 
 
Your Impact in Role 
 
 
<ul><li>Learning and Development Initiatives: Periodically evaluate APAC learning needs and develop learning delivery initiatives for your assigned geo.
</li><li>People Development: Look after the development of Learning Delivery Specialists/Sr. Learning Delivery Specialists on training implementation and Uber Manager Qualities thru coaching, mentoring and formal training programs.
</li><li>Department Engagement: Frequently motivate, engage and recognize efforts of the Learning Delivery Team through an established engagement and R&amp;R program.
</li><li>APAC L&amp;D Delivery Program Owner: Partner with APAC L&amp;D Instructional Design Team, COE Operations, Cx, VMs and other xFN teams to understand learning needs and implement learning programs to fulfil these needs.
</li><li>BPO Learning Program Partner: Partner with BPO L&amp;D Delivery Lead to support partner BPO Learning Delivery execution of Uber regional and global L&amp;D programs and ensure standardized and quality delivery.
</li><li>Business Intelligence: Develop process for tracking and monitoring training performance and insights to drive Nesting and 0-30 day performance and attrition.
</li><li>Process Implementation and Change Management: Effectively execute and communicate training processes and changes to ensure understanding and compliance.
</li><li>Thought Partnership: Build and consistently maintain relationships with Operations, BPOs and regional stakeholders (RCOs) and provide insights for improvement
</li><li>Project Management: Support &amp; sponsor proposed L&amp;D initiatives and experiments to improve training for the APAC L&amp;D and its lines of business. 
</li></ul> 
 
The Experience You'll Bring
- Basic Qualifications - 
 
 
<ul><li>Experience: 3+ Minimum Years of Experience with Learning and Development and 3-5 years of operations management/general management/ support experience
</li><li>Learning and Development: Learning and Development tactical action planning and operational execution
</li><li>People Management and Leadership Experience: Managing 5 or more trainers/senior trainers
</li><li>Balance attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
</li><li>Clear communicator: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
</li><li>Explorer: The ability to self-serve, investigate and get the data we require will make you much more effective in this role. A self-starter attitude is a must!
</li><li>A high bar across the board: From your own contributions, to the people you work with, to the products you work on. Always playing to win.
</li><li>Flexibility: Ability to work with remote teams and across time zones to develop action plans and foster a cohesive and creative work environment
</li><li>Stakeholder Management: Ability to build and maintain strong stakeholder relationships 
</li></ul> 
 
Uber Manager Qualities
 
<ul><li>Sets Vision: Sets vision and strategy across people and process and establishes team purpose and plans for execution
</li><li>Builds Trust: Demonstrates personal excellence with empathy, authenticity, inclusivity, and fairness.
</li><li>Grows and Adapts: Shows the ability to adapt with resilience and humility
</li><li>Operationalizes: Ensures operational efficiency and impact
</li><li>Develops and Coaches: Invests time in coaching and supports the development of others
</li><li>Connects: Fosters collaboration within and across teams</li></ul></div>

Service Team Lead II - Learning & Development

Join Uber and explore 26   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Uber

ABOUT_COMPANY

Staff Software Engineer- Uber Eats

Staff Software Engineer- Uber Eats

Staff Software Engineer

Sr. Software Engineer

Snr Software Engineer - Front End

Snr Software Engineer - Front End

Service Team Lead II - Learning & Development