Qureos Mentor

UBL - United Bank Limited

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 JOB RESPONSIBILITIES:
 
 
 
 
 1. Customer Journey Design &amp; Enhancements:
 
 
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 Develop customer journey maps, user flows, service blueprints across digital channels.
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 Identify pain points, bottlenecks, and opportunities to simplify and improve customer interactions.
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 Create low-fidelity wireframes for new features and enhancements
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 Support the design in seamless, intuitive, and consistent customer experiences across digital channels
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 2. Business &amp; Requirement Understanding:
 
 
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 Understand business requirements, product objectives, and operational or regulatory constraints for assigned initiatives.
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 Translate business needs into customer-centric experience solutions.
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 3. Digital Touchpoint Optimization:
 
 
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 Support the enhancement of digital touchpoints, including websites, mobile apps, and online support channels.
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 Ensure proposed designs align with existing standards, branding, and usability guidelines.
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 Collaborate with UI designers to improve usability and accessibility.
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 4. Customer Feedback Management:
 
 
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 Support the collection and analysis of customer feedback through surveys, usability testing, and other feedback channels
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 Analyze customer behavior, complaints, and journey performance to identify experience gaps.
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 Translate insights into actionable inputs for journey and design improvements.
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 5. Compliance, Standards &amp; Best Practices:
 
 
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 Ensure proposed experience solutions align with regulatory, compliance, and information security requirements.
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 Stay updated on CX/UX trends, industry practices, and emerging digital technologies.
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 Contribute to maintaining CX templates, standards, knowledge repositories.
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 KNOWLEDGE / QUALIFICATIONS / EXPERIENCE AND SKILLS:
 
 
 
 
 
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 Bachelor&rsquo;s degree in a related field.
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 3-5 years of experience in CX, UX, Service Design, or Digital Product Design.
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 Hands-on experience with journey mapping, user flows, and wireframing tools (e.g., Figma, Miro, etc.).
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 Basic understanding of customer research methods, usability testing, and customer behavior analysis.
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 Familiarity with digital product environments, preferably within banking, fintech, or other regulated industries.
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 Familiarity with agile process and principles.
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 Strong analytical and problem-solving skills.
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 Ability to collaborate effectively with cross-functional teams, including Product, Technology, and Operations.
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 Good communication and presentation abilities with a customer-centric mindset.
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 WORKING ENVIRONMENT:
 
 
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 Internal - 80 %
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 External - 20%
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</div>

CX Designer

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 Design and optimize self-service digital journeys across all customer touch points
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 Deliver seamless, scalable, and data-driven digital solutions
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 Build and run the capabilities for adoption &amp; migration from branch to digital channels
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 Developing seamless digital journeys to minimize clicks to real time conversion.
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 Maintain a prioritised backlog; lead agile ceremonies for a cross-functional squad of engineers, designers, and compliance
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 Work closely with Engineering, Compliance, and Marketing to launch features and resolve operational bottlenecks.
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 Ensure all capabilities comply with the latest SBP regulations for Digital Retail Banks (DRB).
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 </ul>
 
 
</div>

Product Manager Digital Growth

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 Define and execute a long-term vision for digital lending products, aligning with market trends in financial inclusion and digital infrastructure.
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 Own the end-to-end digital loan application journey &mdash; from in-app eligibility check, e-KYC, and document upload through to offer presentation and digital disbursement
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 Maintain a prioritised credit product backlog; lead agile ceremonies for a cross-functional squad of engineers, designers, credit analysts, and compliance
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 Work closely with Engineering, Compliance, and Marketing to launch features and resolve operational bottlenecks.
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 Collaborate with credit risk to build real-time NPL dashboards, vintage analysis views, and early-delinquency triggers embedded in the product platform.
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 Ensure all lending products comply with the latest SBP regulations for Digital Retail Banks (DRB).
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 </ul>
</div>

Digital Product Owner

<div>
 
 UBL is seeking to hire a
 
 Manager, Treasury Risk
 
 for its GCC operations based out of Karachi, Pakistan. This role functions as a second-line oversight position, reporting to the Senior Manager, Risk, and is responsible for monitoring key treasury risks, including capital, liquidity and funding, interest rate risk in the banking book, and market risk. The role provides a comprehensive perspective on the overall impact of treasury risks on the bank.
 
 
 
 
 
 
 Responsibilities
 
 
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 Owner of the Treasury Risk Policies for the GCC region, ensuring that they align with local regulatory requirements as well as the Group risk requirements.
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 Support the governance of Treasury Risk, including risk appetite, risk reporting and limit monitoring and escalation.
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 Oversee the branch capital risk management process, providing input and oversight into the ICAAP process, ensuring that all material risks within the GCC region are appropriately capitalized.
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 Ensuring that liquidity and funding risk is appropriately monitored and measures, and that model assumptions used for liquidity and funding management are reasonable and appropriately governed.
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 Provide oversight for the management of IRRBB, ensuring that NII and EVE at Risk is appropriately measured, and model assumptions are appropriate.
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
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 Proven experience of at least 5 years in treasury risk management within financial services.
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 Required Skills
 
 
 
 
 
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 Strong knowledge of capital, liquidity and IRRBB risks.
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 Excellent analytical, communication and stakeholder management skills.
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 Professional certifications preferred; Certificate of Bank Treasury Risk Management (BTRM), GARP Financial Risk Manager (FRM), NIBAF Certification in Treasury Management (CTM).
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 </ul>
 
 
</div>

Manager Treasury Risk

Join UBL - United Bank Limited and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

UBL - United Bank Limited

About Company

CX Designer

Product Manager Digital Growth

Digital Product Owner

Manager Treasury Risk