Qureos Mentor

UC San Diego Health

<div><div>Towne Centre Drive
<br>
San Diego, CA 92093, United States
</div><div></div><div><div><div><div><div>Payroll Title:</div>
CLIN APPLICATIONS PROFL 4 HX
<div>Department:</div>
INFORMATION SERVICES
<div>Hiring Pay Scale</div>
$125,000 &ndash; $182,000 / Year
<div>Worksite:</div>
Towne Centre Drive
<div>Appointment Type:</div>
Career
<div>Appointment Percent:</div>
100%
<div>Union:</div>
HX Contract
<div>Total Openings:</div>
1
<div>Work Schedule:</div>
Days, 8-Hour Shifts, Monday-Friday
</div></div></div><div><div><div><h2 class="jobSectionHeader"><b>#139043 Lead Analyst, Epic Cheers - Hybrid</b></h2>
<b>Filing Deadline: Mon 4/27/2026</b></div><div>
</div><div></div><div><br>
<b>UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.</b><br>
<br>
</div><div><div><p><i>Reassignment Applicants</i>: Eligible Reassignment clients should contact their Disability Counselor for assistance.</p></div><div>
<p><b>This position has recently been accreted by UPTE HX union and will be a part of that union moving forward.</b></p>
<p><b>This position will work a hybrid schedule which includes a combination of working both onsite at Towne Centre Drive (San Diego, CA) and remote.</b></p></div><h1 class="jobSectionHeader"><b>
DESCRIPTION</b></h1><p>
UC San Diego Health is advancing a comprehensive strategy to establish enterprise-wide CRM and patient engagement capabilities that deliver meaningful, measurable impact at scale across patient access, care navigation, and operational efficiency. Central to this work is the Mission Control vision, which integrates real-time data, applied artificial intelligence, and digital health platforms to provide system-wide insight and coordinated action across the care continuum. This strategy is grounded in the quadruple aim and reflects a sustained organizational commitment to leveraging CRM technologies, applied AI, and increasingly automated engagement solutions to improve patient experience, enhance operational transparency, and enable care teams to spend more time on direct patient care.</p><p>
Epic Cheers CRM and Call Hub serve as the foundation for a standardized, enterprise-wide engagement platform that creates a unified, longitudinal view of patient, provider, and health plan interactions. This includes non-clinical documentation such as complaints, service requests, task management, provider coordination, and payer engagement. As UC San Diego Health expands omnichannel engagement across voice, chat, and document-based workflows, supported by both human teams and AI-enabled, agentic solutions, Epic Cheers functions as the system of record to ensure transparency, traceability, and continuity of interactions across all entities and engagement channels. This enterprise CRM capability serves as a prerequisite foundation for next-generation patient and provider experience, enabling advanced capabilities such as next-best-action recommendations, personalized engagement strategies, and AI-driven decision support across the care continuum.</p><p>
This enterprise CRM capability is a critical enabler of broader health system priorities, including operational efficiency, workforce experience, population health management, and the deployment of AI-driven and automated workflows. This position operates within UC San Diego Health Information Services as part of the Population Health and Digital Health applications team, reporting to the Population and Digital Health Applications Manager, and plays a central role in scaling CRM as a foundational platform for coordinated, data-driven, and increasingly automated care delivery.</p><p><b>
Position and Team:</b></p><p>
UC San Diego Health is seeking a Lead Analyst, Epic Cheers to provide strategic and operational leadership for the enterprise-wide implementation, expansion, and governance of Epic Cheers CRM and Call Hub. The primary responsibility of this role is to lead the system-wide deployment of CRM capabilities that unify documentation and tracking of all patient, provider, and health plan interactions, establishing a single, standardized source of truth across the organization. The role includes system configuration, workflow standardization, CRM routing optimization, telephony integration, and phased expansion across clinical, operational, and population health domains.</p><p>
The Lead Analyst operates within a multidisciplinary environment that includes population health teams, care navigation, revenue cycle, outpatient operations, intelligent automation engineers, data scientists, and enterprise platform specialists. This role works closely with teams deploying AI-enabled and agentic engagement solutions across voice, chat, and document workflows, including integrations with Epic Call Hub, telephony platforms such as Amazon Connect and Amazon Connect Health, live chat solutions, and intelligent automation systems. The role ensures that all interactions, whether human-led, human-in-the-loop, or human-on-the-loop, are consistently captured, visible, and actionable within the CRM platform. The position reports to the Population and Digital Health Applications Manager within UC San Diego Health Information Services.</p><p>
This is a senior technical role that requires the ability to independently lead complex Epic CRM and omnichannel engagement implementations at enterprise scale. The role involves close collaboration with operational leaders, clinical services, and access teams to design and deploy CRM workflows that span a wide range of Epic application areas and improve efficiency, enable transparency, and support coordinated care delivery across the health system. As part of the broader Mission Control strategy, this role contributes to establishing Epic Cheers as the enterprise engagement backbone, supporting both human and automated workflows while ensuring auditability, governance, and sustained operational performance.</p><p><b>
What We're Looking For:</b></p><p>
The ideal candidate brings deep experience in Epic CRM and call center application configuration within large healthcare organizations, with demonstrated ability to independently lead complex enterprise-wide implementation and optimization initiatives. Experience with Epic Cheers, Call Hub, CRM workflow design, and telephony integration is essential, and candidates should be comfortable working across clinical, operational, access, and IT teams to deliver standardized, scalable CRM solutions that function as the system of record for patient engagement.</p><p>
Experience with omnichannel patient engagement platforms, including telephony (e.g., Amazon Connect, Amazon Connect Health), messaging, IVR, and live chat solutions, is strongly desired. Candidates should demonstrate familiarity with intelligent automation and AI-enabled engagement models, including workflows that incorporate human-in-the-loop and human-on-the-loop processes, and understand how CRM platforms support transparency, escalation, and continuity across these interactions. Working knowledge of healthcare integration technologies, including HL7, FHIR, APIs, and event-driven architectures, is important to support integration across enterprise systems.</p><p>
Successful candidates will also demonstrate broad familiarity with enterprise health system operations and technologies, including patient access, care navigation, population health, revenue cycle, and a wide range of Epic application workflows. The role requires strong communication and leadership skills, experience driving enterprise standardization, and the ability to work effectively across multidisciplinary teams to deliver CRM capabilities that directly improve patient experience, operational efficiency, and system-wide coordination.</p><h1 class="jobSectionHeader"><b>
MINIMUM QUALIFICATIONS</b></h1><ul><li><p>
Nine (9) years of related experience, education/training, <b>OR</b> a Bachelor&rsquo;s degree in related area plus (5) years of related experience/training. Related experience: Healthy planet or ambulatory tools and/or working with a call center to implement automated solutions.</p></li><li><p>
Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.</p></li><li><p>
Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.</p></li><li><p>
Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels.</p></li><li><p>
Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.</p></li><li><p>
Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner.</p></li><li><p>
Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use.</p></li><li><p>
Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.</p></li></ul><h1 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h1><ul><li><p>
Epic healthy planet or Epic Cheers certification.</p></li><li><p>
Epic Healthy Planet experience.</p></li><li><p>
Agentic AI, including the application of generative and predictive AI in operational or clinical workflows experience.</p></li><li><p>
Healthcare integration technologies including HL7, FHIR, and APIs experience.</p></li><li><p>
Experience with call center support including Epic CRM configuration, Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and workqueue configuration.</p></li><li><p>
Experience designing and implementing CRM workflows that integrate with telephony platforms such as Amazon Connect or similar enterprise contact center technologies.</p></li><li><p>
Experience supporting or optimizing Epic Call Hub in conjunction with external telephony and engagement platforms.</p></li><li><p>
Experience integrating CRM platforms with intelligent automation solutions and live chat platforms, ensuring seamless interaction capture across voice, chat, and document-based workflows.</p></li><li><p>
Experience designing routing logic, work queues, and escalation pathways across omnichannel engagement environments.</p></li><li><p>
Experience supporting CRM implementations that span multiple Epic applications and workflows across clinical, operational, and access domains.</p></li><li><p>
Experience working with CRM and engagement data to support operational reporting, performance monitoring, and system-wide visibility.</p></li><li><p>
Experience contributing to enterprise governance models for CRM and engagement platforms across multiple departments and stakeholders.</p></li></ul><h1 class="jobSectionHeader"><b>
SPECIAL CONDITIONS</b></h1><ul><li><p>
Must be able to work various hours and locations based on business needs.</p></li><li><p>
Employment is subject to a criminal background check and pre-employment physical.</p></li></ul><div><p><i>
Pay Transparency Act</i></p><p>
Annual Full Pay Range: Unclassified - No data available (will be prorated if the appointment percentage is less than 100%)
</p><p>Hourly Equivalent: Unclassified - No data available
</p><p>Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).</p></div></div><div></div><div><br>
</div><div></div><div><br>
<p><b>If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.</b><br>
<br>
<b>If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.</b></p><br>
<p>UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!</p>
<p>Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.</p><p>
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.</p><br>
<p></p>
<p>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</p><p>
For the University of California&rsquo;s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination</p><p></p><p><br>
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.</p>
<p>UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.<br>
</p><p></p><p><b>Misconduct Disclosure Requirement:</b> As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
</p><p>a. &quot;Misconduct&quot; means any violation of the policies governing employee conduct at the applicant&rsquo;s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC&rsquo;s policies addressing some forms of misconduct:
</p><p></p><ul><li>UC Sexual Violence and Sexual Harassment Policy</li><li>
UC Anti-Discrimination Policy</li><li>
Abusive Conduct in the Workplace</li></ul></div></div></div></div></div><p></p>
<br><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div>Date Posted</div>
04/13/2026</div></div><div></div>

Lead Analyst, Epic Cheers - Hybrid

<div><div>Towne Centre Drive
<br>
San Diego, CA 92093, United States
</div><div></div><div><div><div><div><div>Payroll Title:</div>
PRODUCT DEV PROFL 4
<div>Department:</div>
Director Office
<div>Hiring Pay Scale</div>
$132,300 - $166,180 / Year
<div>Worksite:</div>
Towne Centre Drive
<div>Appointment Type:</div>
Career
<div>Appointment Percent:</div>
100%
<div>Union:</div>
Uncovered
<div>Total Openings:</div>
1
<div>Work Schedule:</div>
Days, 8-Hour Shifts, Monday-Friday
</div></div></div><div><div><div><h2 class="jobSectionHeader"><b>#139136 Intelligent Automation Product Manager - Hybrid</b></h2>
<b>Filing Deadline: Mon 4/27/2026</b></div><div>
</div><div></div><div><br>
<b>UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.</b><br>
<br>
</div><div><div><p><i>Reassignment Applicants</i>: Eligible Reassignment clients should contact their Disability Counselor for assistance.</p></div><div>
<p><b>This position has the option of working a hybrid (preferred) or remote schedule.</b></p></div><h1 class="jobSectionHeader"><b>
DESCRIPTION</b></h1><p>
UC San Diego Health is on a journey to build and mature enterprise intelligent automation and applied artificial intelligence capabilities that deliver meaningful, measurable impact at scale. This work reflects a sustained organizational commitment to developing these capabilities as a core part of how care is delivered and supported across the health system. The purpose of UCSDH&rsquo;s intelligent automation efforts is grounded in the quadruple aim, using AI enabled technologies to simultaneously expand access to care, improve clinical and operational outcomes, enhance quality and safety, and support a better experience for both patients and care teams. A key focus of this work is leveraging automation and AI to reduce administrative burden and enable clinicians and staff to spend more time on direct patient care.
</p><p>Central to this strategy is the Mission Control vision, which brings together real time data, automation, and AI driven decision support to provide system wide insight and action across the care continuum, including population health. The technology landscape supporting this work is intentionally dynamic, with an emphasis on identifying the best fit solutions over time while scaling a cohesive enterprise intelligent automation platform that may comprise multiple complementary tools and capabilities.
</p><p>This role emerged from the Jacobs Center for Health Innovation and now operates within core UC San Diego Health Information Services under shared leadership with JCHI, maintaining close ties to innovation while driving operational scale and durability.</p><p><b>
Position and Team</b>
</p><p>UC San Diego Health is seeking an Intelligent Automation Product Manager to lead a growing portfolio of intelligent automation and enterprise AI products that support operational and clinical transformation across the health system. This role will focus on advancing intelligent automation initiatives as well as adjacent product domains such as Enterprise AI, data science enabled products developed with JCHI, and, over time, other innovative digital health products and services aligned to this shared strategy. JCHI and Information Services closely with shared leadership and a focus on developing and scaling durable capabilities that move from innovation into enterprise operations. The position reports to the JCHI Co-Director, who provides functional leadership for Intelligent Automation and Enterprise AI initiatives and works across JCHI and Information Services stakeholders to align priorities, capabilities, and delivery.</p><p>
This is a product leadership role that owns the full product lifecycle, including problem framing, solution design, prioritization, delivery planning, launch, adoption, and ongoing performance management. The role leads cross functional teams that include automation engineers, AI specialists, Epic and enterprise application teams, and system architects, with engineers and technical teams responsible for build and implementation while the Product Manager drives outcomes, value realization, and sustained operational fit, in close partnership with Operations Project Managers who lead operational change management and value realization activities. The role is distinct from technology project management positions, with the primary focus on product strategy, roadmap, design, delivery, and lifecycle management. In practice, this role is primarily product management with a limited project management component, whereas existing project management roles are primarily delivery focused with limited product management. As part of strengthening product management discipline across the organization, this role is expected to complete formal product management training aligned with the organization&rsquo;s product operating model.</p><p><b>
What We&rsquo;re Looking For:</b>
</p><p>The ideal candidate brings experience leading intelligent automation products in complex healthcare or enterprise environments, with familiarity across platforms such as Notable Health, Epic Agent Factory, Amazon QuickSuite, UiPath, and Blue Prism. The role requires comfort operating above individual tools or implementations, with an understanding of how multiple automation and AI solutions fit together as part of a cohesive enterprise intelligent automation platform. Successful candidates are motivated by improving real world health system operations and are driven to deliver solutions that create measurable impact at enterprise scale.</p><p>
Experience with agentic AI systems that leverage generative and predictive models is strongly desired, including familiarity with the full product lifecycle from design and development through testing, evaluation, deployment, and ongoing monitoring and management. Candidates should be able to translate emerging AI capabilities into practical, governed, and scalable products that improve access to care, support clinical and operational teams, and deliver sustained value across the organization.</p><p>
Successful candidates will also demonstrate broad familiarity with enterprise health system operations and technologies, including patient access, clinical operations, and administrative workflows, as well as cloud platforms, electronic health records, healthcare integration technologies, omnichannel engagement systems, and adjacent enterprise systems that support care delivery. The role requires the ability to work effectively across clinical, operational, technical, and vendor stakeholders, and to lead product strategy in environments where innovation, scale, and operational rigor must coexist.</p><h1 class="jobSectionHeader"><b>
MINIMUM QUALIFICATIONS</b></h1><ul><li><p>
Nine (9) years of related experience, education/training, <b>OR</b> a Bachelor&rsquo;s degree in related area plus five (5) years of related experience/training. Related experience includes product management of intelligent automation or workflow orchestration solutions; AI-enabled operational platforms; enterprise application products integrated with EHR systems such as Epic; healthcare integration and interoperability technologies (e.g., HL7, FHIR, APIs); omnichannel engagement platforms; vendor-supported automation solutions; and enterprise digital transformation initiatives in complex healthcare or large-scale enterprise environments.</p></li><li><p>
Advanced knowledge of product development concepts, practices, standards and processes.</p></li><li><p>
Proven ability to identify key issues critical to the organization's long-range success of a desired product or service.</p></li><li><p>
Proven ability to research, collect and analyze information to use in determining product options or alternatives.</p></li><li><p>
Advanced organization and project management skills to lead large or multiple cross-functional teams</p></li><li><p>
Advanced verbal communication skills to effectively present, negotiate, convey and explain information.</p></li><li><p>
Advanced written communications skills to draft clear, concise documentation, reports and specifications.</p></li><li><p>
Ability to lead, build consensus and promote the exchange of information among project team, internal and external constituencies.</p></li><li><p>
Advanced knowledge of Microsoft Office Suite software.</p></li></ul><h1 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h1><ul><li><p>
Strong product management discipline, including roadmap development, prioritization, lifecycle management, and outcome measurement.
</p></li><li><p>Pragmatic Institute certification in Product Management, Product Operations, Product Innovation, or a combination thereof preferred. If not currently certified, completion of relevant Pragmatic Institute certification(s) aligned to the role&rsquo;s scope is required within four months of hire.</p></li><li><p>
Experience authoring and leading the development of product artifacts, including product roadmaps, product and solution architecture diagrams, interface and integration architecture diagrams, data flow diagrams, business process flow diagrams, agent diagrams, and governance frameworks.</p></li><li><p>
Experience contributing to or helping operationalize a product operating model, including intake, prioritization frameworks, KPI tracking, governance processes, and portfolio reporting.</p></li><li><p>
Demonstrated ability to independently manage smaller initiatives, including timeline coordination, dependency tracking, and risk management, with experience partnering effectively with dedicated project managers on larger, complex efforts preferred.</p></li><li><p>
Intelligent automation and workflow orchestration platforms, such as Notable Health, Epic Agent Factory, Amazon QuickSuite, Microsoft Power Automate, UiPath, and Blue Prism.</p></li><li><p>
Agentic AI systems, including generative and predictive AI applied to operational or clinical workflows, with familiarity across the lifecycle from design and development through testing, evaluation, deployment, and monitoring.</p></li><li><p>
Omnichannel engagement platforms, including telephony, SMS or text messaging, mobile push notifications, patient portals, secure messaging, chat, and automated outreach.</p></li><li><p>
Enterprise healthcare and adjacent enterprise systems, including Epic applications and modules (hands-on build experience is a plus but not required), as well as systems such as patient safety, ERP, survey/experience, timekeeping, and analytics platforms.</p></li><li><p>
Healthcare integration and interoperability technologies, including HL7, FHIR, APIs, event-driven architectures, and frameworks such as Model Context Protocol (MCP) that support agentic AI.</p></li><li><p>
Experience applying AI governance, evaluation, and safety frameworks, including oversight of model performance, bias mitigation, human-in-the-loop controls, and regulatory or compliance considerations in healthcare environments.</p></li><li><p>
Experience evaluating AI performance using quantitative and qualitative metrics, including outcome measurement, reliability, and operational impact.</p></li><li><p>
Operational familiarity with one or more healthcare domains, including patient access and scheduling, population health, outpatient and inpatient clinical operations, perioperative workflows, revenue cycle, or care coordination and transitions of care.</p></li><li><p>
Experience partnering across engineering, clinical, operational, and executive stakeholders to define, scale, and sustain digital products in complex healthcare organizations.</p></li><li><p>
Experience evaluating and managing vendor-based AI solutions and enterprise SaaS tools, including serving as a product liaison to assess capabilities, align roadmaps, and coordinate delivery with platform vendors and external partners.</p></li><li><p>
Experience operating within large academic medical centers or integrated delivery systems</p></li></ul><h1 class="jobSectionHeader"><b>
SPECIAL CONDITIONS</b></h1><ul><li><p>
Must be able to work various hours and locations based on business needs.</p></li><li><p>
Employment is subject to a criminal background check and pre-employment physical.</p></li></ul><div><p><i>
Pay Transparency Act</i></p><p>
Annual Full Pay Range: $108,100 - $204,900 (will be prorated if the appointment percentage is less than 100%)
</p><p>Hourly Equivalent: $51.77 - $98.13
</p><p>Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).</p></div></div><div></div><div><br>
</div><div></div><div><br>
<p><b>If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.</b><br>
<br>
<b>If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.</b></p><br>
<p>UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!</p>
<p>Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.</p><p>
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.</p><br>
<p></p>
<p>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</p><p>
For the University of California&rsquo;s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination</p><p></p><p><br>
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.</p>
<p>UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.<br>
</p><p></p><p><b>Misconduct Disclosure Requirement:</b> As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
</p><p>a. &quot;Misconduct&quot; means any violation of the policies governing employee conduct at the applicant&rsquo;s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC&rsquo;s policies addressing some forms of misconduct:
</p><p></p><ul><li>UC Sexual Violence and Sexual Harassment Policy</li><li>
UC Anti-Discrimination Policy</li><li>
Abusive Conduct in the Workplace</li></ul></div></div></div></div></div><p></p>
<br><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div>Date Posted</div>
04/13/2026</div></div><div></div>

Intelligent Automation Product Manager - Hybrid

<div><div>Greenwich Drive
<br>
6256 Greenwich Drive, San Diego, CA 92122, United States
</div><div></div><div><div><div><div><div>Payroll Title:</div>
ENTERPRISE RISK MGT ANL 3
<div>Department:</div>
HEALTH HUMAN RESOURCES
<div>Hiring Pay Scale</div>
$78,000 - $110,000 / Year
<div>Worksite:</div>
Greenwich Drive
<div>Appointment Type:</div>
Career
<div>Appointment Percent:</div>
100%
<div>Union:</div>
Uncovered
<div>Total Openings:</div>
1
<div>Work Schedule:</div>
Days, 8-Hour Shifts, Monday - Friday
</div></div></div><div><div><div><h2 class="jobSectionHeader"><b>#139261 Disability &amp; Accommodation Case Manager - Hybrid</b></h2>
<b>Filing Deadline: Mon 4/27/2026</b></div><div>
</div><div></div><div><br>
<b>UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.</b><br>
<br>
</div><div><div><p><i>UCSD Layoff from Career Appointment</i>: Apply by 04/15/26 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.</p>
<p><i>Reassignment Applicants</i>: Eligible Reassignment clients should contact their Disability Counselor for assistance.</p></div><div>
<p><b>This position will work a hybrid schedule which includes a combination of working both onsite (3 days) at Greenwich Dr. and remote (2 days).</b></p></div><h1 class="jobSectionHeader"><b>
DESCRIPTION</b></h1><p>
Under the direction of the Disability Management and Workers' Compensation Supervisor, this position provides support and guidance to employees, faculty, and departments for occupational and non-occupational injuries and illnesses by administering the insurance programs to facilitate maximum recovery, identifying risk exposures, recommending strategies to reduce or eliminate risks. This position impacts constituencies at all levels of the organization.
</p><p>This role is responsible for managing the entire process, to include but not limited to: intake and scoping of requests/claims, consultation with employees and managers, communication with providers and medical professionals, interactive process, complex claim administration, and benefits coordination in accordance with federal and state law as well as organization policies and guidelines. The position interfaces effectively with other departments in HR, Health and Safety, Payroll/Timekeeping, Risk Management, Legal, and related contacts internal and external to the University to achieve desired goals. The position also designs, develops and presents training presentations to clients, and assists in program administration by analyzing complex risk metrics to assist with program enhancements.
</p><h1 class="jobSectionHeader"><b>MINIMUMQUALIFICATIONS</b></h1><ul><li><p>
Seven years of related experience, education/training, OR a Bachelor&rsquo;s degree in related area plus three years of related experience/training.</p></li><li><p>
Demonstrated comprehensive knowledge of California workers' compensation claims management; experience with either a third-party claims administrator, insurer or a large employer.</p></li><li><p>
Knowledge of the ADA, FMLA, CFRA, EEOC/DFEH and other related regulations and provisions.</p></li><li><p>
Proven conceptual and oral communication skills to explain related University and location policies, procedures, and collective bargaining agreement articles.</p></li><li><p>
Working knowledge of medical terminology and medical reports and their respective implications for reasonable accommodation and placement.</p></li><li><p>
Ability to conduct job analyses and compare functional capacity to job requirements in order to recommend reasonable accommodations.</p></li><li><p>
Proven customer service orientation, active listening skills, and organizational skills while balancing significant caseloads.</p></li><li><p>
Experience in a large, fast paced and highly unionized environment handling a high case volume.</p></li><li><p>
Proven ability to communicate effectively, both orally and in writing, and use critical thinking and analytical skills to solve problems. Including the ability to clearly explain federal and state laws/regulations, University policies and procedures, and collective bargaining agreements language.</p></li></ul><h1 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h1><ul><li><p>
Certified in California Workers&rsquo; Compensation, Certified Professional in Disability Management, Certified Rehabilitation Counselor, Certified ADA Coordinator.</p></li><li><p>
Experience in working in higher education or healthcare environment.</p></li><li><p>
Working knowledge of case management systems, PeopleSoft, and UCPath system.</p></li></ul><h1 class="jobSectionHeader"><b>
SPECIAL CONDITIONS</b></h1><ul><li>
Employment is subject to a criminal background check and pre-employment physical.</li></ul><div><p><i>
Pay Transparency Act</i></p><p>
Annual Full Pay Range: $71,600 - $127,400 (will be prorated if the appointment percentage is less than 100%)
</p><p>Hourly Equivalent: $34.29 - $61.02
</p><p>Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).</p></div></div><div></div><div><br>
</div><div></div><div><br>
<p><b>If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.</b><br>
<br>
<b>If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.</b></p><br>
<p>UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!</p>
<p>Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.</p><p>
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.</p><br>
<p></p>
<p>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</p><p>
For the University of California&rsquo;s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination</p><p></p><p><br>
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.</p>
<p>UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.<br>
</p><p></p><p><b>Misconduct Disclosure Requirement:</b> As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
</p><p>a. &quot;Misconduct&quot; means any violation of the policies governing employee conduct at the applicant&rsquo;s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC&rsquo;s policies addressing some forms of misconduct:
</p><p></p><ul><li>UC Sexual Violence and Sexual Harassment Policy</li><li>
UC Anti-Discrimination Policy</li><li>
Abusive Conduct in the Workplace</li></ul></div></div></div></div></div><p></p>
<br><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div>Date Posted</div>
04/13/2026</div></div><div></div>

Disability & Accommodation Case Manager - Hybrid

<div><div>Hillcrest
<br>
200 West Arbor Drive, San Diego, CA 92103, United States
</div><div></div><div><div><div><div><div>Payroll Title:</div>
RESP CARE PRACT TCHN
<div>Department:</div>
Hillcrest Respiratory Care
<div>Hiring Pay Scale</div>
$47.72 - $59.35 / Hour
<div>Worksite:</div>
Hillcrest
<div>Appointment Type:</div>
Career
<div>Appointment Percent:</div>
50%
<div>Union:</div>
EX Contract
<div>Total Openings:</div>
1
<div>Work Schedule:</div>
Days, 12-Hour Shifts, Variable
</div></div></div><div><div><div><h2 class="jobSectionHeader"><b>#139064 Respiratory Therapist - Hillcrest</b></h2>
<b>Filing Deadline: Thu 4/23/2026</b></div><div>
</div><div></div><div><br>
<b>UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.</b><br>
<br>
</div><div><div><p><i>UCSD Layoff from Career Appointment</i>: Apply by 4/14/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.</p>
<p><i>Reassignment Applicants</i>: Eligible Reassignment clients should contact their Disability Counselor for assistance.</p></div><h1 class="jobSectionHeader"><b>
DESCRIPTION</b></h1><p>
Under supervision, the <b>Respiratory Therapist</b> administers all general Respiratory Therapy procedures, including humidity and aerosol therapy, lung inflation maneuvers, and pulmonary secretion clearance methods.
</p><p>Initiates, monitors, troubleshoots, and maintains patients on continuous ventilatory support. Administers pharmacological agents and performs CPR. Performs invasive and noninvasive monitoring and diagnostic techniques ascribed to specific critical care areas. Works independently within the ICU, ER, and floor care areas.</p><p>
Ability to assist with department and organization's education activities. Adheres to the Department and Medical Center's Policies and Procedures. Adheres to UCSD Core Values and C I Care Program guidelines.</p><h1 class="jobSectionHeader"><b>
MINIMUM QUALIFICATIONS</b></h1><ul><li><p>
Must possess an Associate Degree or higher from a CoArc approved 2 year Respiratory Care Program.</p></li><li><p>
Registered Respiratory Therapist (RRT).</p></li><li><p>
Respiratory Care Practitioner (RCP) issued by the state of California.</p></li><li><p>
Respiratory Advanced Training (RAT) or Basic Life Support (BLS) at time of hire with commitment to get RAT within 6 months of hire date.</p></li><li><p>
PALS/NRP obtained within 6 months of hire date.
</p></li><li><p>Be self-directed and able to work independently with limited supervision.</p></li><li><p>
Strong organizational skills with high attention to detail.</p></li><li><p>
Excellent communication skills, with the ability to communicate clearly both verbally and in writing and articulate complex ideas for all levels of audiences.</p></li><li><p>
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.</p></li></ul><h1 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h1><ul><li>
Bachelor's Degree in a related field.</li><li>
Previous directly related experience in a large, complex healthcare setting.</li><li>
Respiratory Advanced Training (RAT I).</li><li>
Respiratory Advanced Training (RAT II).</li></ul><h1 class="jobSectionHeader"><b>
SPECIAL CONDITIONS</b></h1><ul><li>
Must be able to work various hours and locations based on business needs.</li><li>
Employment is subject to a criminal background check and pre-employment physical.</li></ul><div><p><i>
Pay Transparency Act</i></p><p>
Annual Full Pay Range: $99,639 - $123,923 (will be prorated if the appointment percentage is less than 100%)
</p><p>Hourly Equivalent: $47.72 - $59.35
</p><p>Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).</p></div></div><div></div><div><br>
</div><div></div><div><br>
<p><b>If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.</b><br>
<br>
<b>If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.</b></p><br>
<p>UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!</p>
<p>Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.</p><p>
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.</p><br>
<p></p>
<p>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</p><p>
For the University of California&rsquo;s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination</p><p></p><p><br>
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.</p>
<p>UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.<br>
</p><p></p><p><b>Misconduct Disclosure Requirement:</b> As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
</p><p>a. &quot;Misconduct&quot; means any violation of the policies governing employee conduct at the applicant&rsquo;s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC&rsquo;s policies addressing some forms of misconduct:
</p><p></p><ul><li>UC Sexual Violence and Sexual Harassment Policy</li><li>
UC Anti-Discrimination Policy</li><li>
Abusive Conduct in the Workplace</li></ul></div></div></div></div></div><p></p>
<br><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div>Date Posted</div>
04/09/2026</div></div><div></div>

Respiratory Therapist - Hillcrest

<div><div>Mission Valley
<br>
404 Camino del Rio South, San Diego, CA 92108, United States
</div><div></div><div><div><div><div><div>Payroll Title:</div>
BUS INTEL SPEC 2
<div>Department:</div>
LIFESHARING
<div>Hiring Pay Scale</div>
$79,200 - $106,000 / Year
<div>Worksite:</div>
Mission Valley
<div>Appointment Type:</div>
Career
<div>Appointment Percent:</div>
100%
<div>Union:</div>
Uncovered
<div>Total Openings:</div>
1
<div>Work Schedule:</div>
Days, 8 Hour-Shifts, Monday-Friday
</div></div></div><div><div><div><h2 class="jobSectionHeader"><b>#139184 Quality Analyst - Lifesharing</b></h2>
<b>Filing Deadline: Fri 4/24/2026</b></div><div>
</div><div></div><div><br>
<b>UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.</b><br>
<br>
</div><div><div><p><i>UCSD Layoff from Career Appointment</i>: Apply by 04/14/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.</p>
<p><i>Reassignment Applicants</i>: Eligible Reassignment clients should contact their Disability Counselor for assistance.</p></div><h1 class="jobSectionHeader"><b>
DESCRIPTION</b></h1><p>
The Lifesharing Quality Analyst applies acquired skills and professional concepts toward quality assurance systems and performance improvement projects of intermediate scope and complexity.</p><p>
Key Areas of responsibility:</p><ul><li>
Consults with operations and quality leadership to identify quality-data trends and regulatory reporting needs. Creates audit-queries and generates reports.
</li><li>Develops, prepares and tests quality-performance reports.
</li><li>Performs compliance-data analysis for business decision making.
</li><li>Assists in identifying and resolving data and system errors and discrepancies.
</li><li>Performs segments of quality assurance planning and testing.
</li><li>Participates in developing EMR-end-user training, ensuring competence of available EMR tools, reports, data fields and alignment with regulatory and internal quality standards.
</li><li>Participates on cross-functional teams to address business intelligence processes and services.</li></ul><h1 class="jobSectionHeader"><b>
MINIMUM QUALIFICATIONS</b></h1><ul><li>
Bachelor's degree in related area and/or equivalent experience/training.
</li><li>Two (2) or more years of relevant experience.
</li><li>Working knowledge of quality-improvement methodologies and analytics
</li><li>Working knowledge of relevant internal databases, BI applications and tools. Ability to produce reports and documentation.
</li><li>Demonstrated analytical and problem-resolution skills.
</li><li>Detail oriented, with demonstrated organizational skills.
</li><li>Demonstrated written and verbal communication skills with the ability to convey complex information in a clear, concise manner.
</li><li>Demonstrated interpersonal skills for effective collaboration with professional and technical staff.
</li><li>Ability to train staff at a variety of technical skill levels.</li></ul><h1 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h1><ul><li>
LEAN Six-Sigma Green Belt
</li><li>CPHQ &ndash; Certified Professional in Healthcare Quality
</li><li>Demonstrated technical understanding of Tableau, MS Power BI, and Microsoft Office Suite.</li></ul><h1 class="jobSectionHeader"><b>
SPECIAL CONDITIONS</b></h1><ul><li>
Must be able to work various hours and locations based on business needs.</li><li>
Employment is subject to a criminal background check and pre-employment physical.</li></ul><div><p><i>
Pay Transparency Act</i></p><p>
Annual Full Pay Range: $79,200 - $143,400 (will be prorated if the appointment percentage is less than 100%)
</p><p>Hourly Equivalent: $37.93 - $68.68
</p><p>Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).</p></div></div><div></div><div><br>
</div><div></div><div><br>
<p><b>If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.</b><br>
<br>
<b>If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.</b></p><br>
<p>UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!</p>
<p>Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.</p><p>
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.</p><br>
<p></p>
<p>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</p><p>
For the University of California&rsquo;s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination</p><p></p><p><br>
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.</p>
<p>UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.<br>
</p><p></p><p><b>Misconduct Disclosure Requirement:</b> As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
</p><p>a. &quot;Misconduct&quot; means any violation of the policies governing employee conduct at the applicant&rsquo;s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC&rsquo;s policies addressing some forms of misconduct:
</p><p></p><ul><li>UC Sexual Violence and Sexual Harassment Policy</li><li>
UC Anti-Discrimination Policy</li><li>
Abusive Conduct in the Workplace</li></ul></div></div></div></div></div><p></p>
<br><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div>Date Posted</div>
04/09/2026</div></div><div></div>

Quality Analyst - Lifesharing

<div><div>Towne Centre Drive
<br>
San Diego, CA 92093, United States
</div><div></div><div><div><div><div><div>Payroll Title:</div>
APPLICATIONS PROGR 5
<div>Department:</div>
Director Office
<div>Hiring Pay Scale</div>
$119,400 - $170,000 / Year
<div>Worksite:</div>
Towne Centre Drive
<div>Appointment Type:</div>
Career
<div>Appointment Percent:</div>
100%
<div>Union:</div>
Uncovered
<div>Total Openings:</div>
1
<div>Work Schedule:</div>
Days, 8 hrs/day, Monday-Friday
</div></div></div><div><div><div><h2 class="jobSectionHeader"><b>#138877 Intelligent Automation Engineer &ndash; Epic Workflows</b></h2>
<b>Filing Deadline: Thu 4/23/2026</b></div><div>
</div><div></div><div><br>
<b>UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.</b><br>
<br>
</div><div><div><p><i>Reassignment Applicants</i>: Eligible Reassignment clients should contact their Disability Counselor for assistance.</p></div><div>
<p><b>This position has the option of working a hybrid (preferred) or remote schedule.</b></p></div><h1 class="jobSectionHeader"><b>
DESCRIPTION</b></h1><p>
UC San Diego Health is on a journey to build and mature enterprise intelligent automation and applied artificial intelligence capabilities that deliver meaningful, measurable impact at scale across the health system. This work reflects a sustained organizational commitment to developing these capabilities as a core part of how care is delivered and supported. The purpose of UCSDH&rsquo;s intelligent automation efforts is grounded in the quadruple aim, using AI-enabled technologies to expand access to care, improve clinical and operational outcomes, enhance quality and safety, and support a better experience for both patients and care teams.</p><p>
A key focus is leveraging real-time data, automation, and AI-driven decisioning to reduce administrative burden, enable more efficient operations, and allow clinicians and staff to spend more time on direct patient care. Central to this strategy is the Mission Control vision, which brings together real-time data, automation, and applied AI to provide system-wide insight and coordinated action across the care continuum, including population health. This includes delivering targeted solutions across the health system while also establishing a centralized capability for system-level assessment, prediction, and action.</p><p>
This work is being developed under an enterprise Intelligent Automation Center of Excellence (CoE) model, enabling coordinated design, governance, and scaling of automation and AI solutions across a multi-platform, multi-vendor ecosystem. The technology landscape supporting this work is intentionally dynamic, with an emphasis on identifying best-fit solutions over time while scaling a cohesive enterprise platform that integrates complementary tools and capabilities.</p><p>
This role emerged from the Jacobs Center for Health Innovation and now operates within UC San Diego Health Information Services under shared leadership with JCHI, sharing data, infrastructure, and strategic direction while maintaining close ties to translational innovation and supporting enterprise operations at scale.</p><p><b>
Position and Team:</b>
</p><p>UC San Diego Health is seeking an Intelligent Automation Engineer (Epic &amp; Workflow Integration) to design, build, configure, and optimize intelligent automation agents across enterprise platforms including Notable Health, Epic Agent Factory, UiPath, and related orchestration systems. This role focuses on integrating intelligent automation within Epic and related clinical systems, including workflow design, configuration, and bidirectional integration between Epic and external automation platforms. The engineer works closely with the Intelligent Automation Product Manager to translate operational use cases into production-ready automation agents that integrate across multimodal environments and are seamlessly embedded into clinical and operational workflows. This role focuses on building enterprise-scale, AI-enabled, cross-platform automation and decision systems that extend beyond traditional RPA to include agentic, event-driven, and workflow-integrated automation operating across multiple platforms and environments.</p><p>
The position operates within a multidisciplinary team that includes data scientists, product managers, cloud engineers, and enterprise platform specialists. The position reports to the JCHI Co-Director within UC San Diego Health Information Services.</p><p>
This is a senior technical role that requires deep expertise in Epic applications and workflow integration, along with the ability to independently lead complex automation initiatives involving EHR systems. The role involves close collaboration with clinical and operational stakeholders across Hospital operations, Care Navigation Hub, Revenue Cycle, Outpatient Departments, and Population Health to design and deploy automation solutions that drive measurable efficiency gains and sustained system-wide operational impact. The role includes designing workflow-integrated automation with appropriate human-in-the-loop controls, ensuring safe failure handling, auditability, and alignment with clinical and operational risk considerations. As part of the broader intelligent automation team, this role contributes to advancing the organization&rsquo;s automation governance framework and ensuring safe, scalable, and high-performing deployment of automation solutions in clinical environments, including continuous monitoring, performance optimization, and coordination of workflows across Epic and external systems in complex, multi-platform environments.</p><p><b>
What We're Looking For:</b>
</p><p>The ideal candidate brings strong experience with Epic applications and EHR-integrated solutions, with demonstrated ability to design and implement workflows that incorporate intelligent automation within clinical and operational settings. Experience working with automation platforms such as Notable Health, UiPath, AWS-based services, Microsoft Power Automate, or similar tools is strongly desired, along with the ability to integrate these solutions effectively within Epic-driven workflows.</p><p>
Candidates should demonstrate strong capabilities in workflow design, system configuration, and healthcare integration, including experience with HL7, FHIR, APIs, and bidirectional integration between Epic and external platforms. Experience designing automation solutions that are embedded within clinical workflows, including handling exceptions, escalation pathways, and user interaction points, is highly desired. Successful candidates will also demonstrate broad familiarity with enterprise health system operations, including clinical workflows, care coordination, and operational processes. The role requires the ability to collaborate effectively across clinical, operational, technical, and vendor stakeholders, and to contribute to workflow and integration strategy in environments where usability, reliability, performance, and patient safety must coexist.</p><h1 class="jobSectionHeader"><b>
MINIMUM QUALIFICATIONS</b></h1><ul><li><p>
Eleven (11) years of related experience, education/training, <b>OR</b> a Bachelor&rsquo;s degree in related area plus seven (7) years of related experience/training. Related experience includes software engineering, cloud application development, enterprise systems integration, intelligent automation platform configuration, API design and development, or related technical disciplines in healthcare or similarly complex enterprise environments.</p></li><li><p>
Expert knowledge of secure software development.</p></li><li><p>
Expert skills associated with software design, development and deployment of diverse and complex software of campus wide / medical center, institution-wide and/or multi-institutional scope.</p></li><li><p>
Demonstrated ability to code software of high complexity / derive algorithms on technical platforms.</p></li><li><p>
Demonstrated ability to engage in performance / integration testing, business and technical analysis, data analysis and data modeling of high complexity.</p></li><li><p>
Expert skills and experience in recommending changes development, maintenance and software standards and processes.</p></li><li><p>
Demonstrated ability to effectively communicate with executive-level management on a regular basis.</p></li><li><p>
Experienced mentor and leader of software development teams.</p></li><li><p>
Demonstrated ability to understand functional needs and how systems can support those needs.</p></li><li><p>
Demonstrated ability to develop conversion and system implementation plans.</p></li><li><p>
Expert experience with identification and use of code libraries and open-source forums.</p></li><li><p>
Experience with planning for deployment and creation of feedback mechanisms. Demonstrated software repository skills.</p></li><li><p>
Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.</p></li><li><p>
Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.</p></li><li><p>
Demonstrated complex problem-solving skills.</p></li></ul><h1 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h1><ul><li><p>
Experience designing and optimizing end-to-end clinical or operational workflows within Epic, including integration of external automation tools into existing user workflows</p></li><li><p>
Experience managing exception handling and fallback pathways within clinical workflows to ensure safe and reliable automation in production environments</p></li><li><p>
Familiarity with Epic upgrade cycles, release management, and change control processes in large health systems</p></li><li><p>
Experience balancing workflow efficiency with user experience and adoption, including minimizing disruption to clinicians and frontline staff</p></li><li><p>
Experience working within governance structures for clinical systems, including coordination with application teams, informatics, and operational leadership</p></li><li><p>
Strong intelligent automation engineering discipline: design, build, configure, and optimize automation agents across enterprise platforms (Notable Health, Epic Agent Factory, UiPath, related orchestration systems).</p></li><li><p>
Demonstrated ability to independently determine methods on new automation engineering assignments and lead technical delivery across multiple concurrent initiatives.</p></li><li><p>
Expert-level experience with intelligent automation platforms, including Notable Health agent configuration, Epic Agent Factory workflow design, and UiPath automation development.</p></li><li><p>
Advanced proficiency in cloud application development and integration: AWS services, serverless, containerization, CI/CD, and modern software development practices.</p></li><li><p>
Experience designing and implementing API integrations, webhook configurations, and event-driven architectures connecting automation platforms with EHR, cloud, and on-premise systems.</p></li><li><p>
Secure software development practices in automation engineering: code review, version control, automated testing, and deployment security.</p></li><li><p>
Familiarity with enterprise healthcare systems including Epic EHR applications, clinical and operational workflow systems, scheduling, and revenue cycle.</p></li><li><p>
Healthcare integration/interoperability: HL7, FHIR, REST APIs, event-driven architectures, enterprise middleware.</p></li><li><p>
Operational familiarity with care navigation, patient access/scheduling, outpatient operations, revenue cycle, or clinical workflow optimization.</p></li><li><p>
Experience evaluating and integrating vendor-based intelligent automation platforms.</p></li><li><p>
Experience operating within large academic medical centers or integrated delivery systems.</p></li></ul><h1 class="jobSectionHeader"><b>
SPECIAL CONDITIONS</b></h1><ul><li><p>
Must be able to work various hours and locations based on business needs.</p></li><li><p>
Employment is subject to a criminal background check and pre-employment physical.</p></li></ul><div><p><i>
Pay Transparency Act</i></p><p>
Annual Full Pay Range: $119,400 - $230,800 (will be prorated if the appointment percentage is less than 100%)
</p><p>Hourly Equivalent: $57.18 - $110.54
</p><p>Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).</p></div></div><div></div><div><br>
</div><div></div><div><br>
<p><b>If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.</b><br>
<br>
<b>If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.</b></p><br>
<p>UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!</p>
<p>Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.</p><p>
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.</p><br>
<p></p>
<p>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</p><p>
For the University of California&rsquo;s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination</p><p></p><p><br>
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.</p>
<p>UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.<br>
</p><p></p><p><b>Misconduct Disclosure Requirement:</b> As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
</p><p>a. &quot;Misconduct&quot; means any violation of the policies governing employee conduct at the applicant&rsquo;s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC&rsquo;s policies addressing some forms of misconduct:
</p><p></p><ul><li>UC Sexual Violence and Sexual Harassment Policy</li><li>
UC Anti-Discrimination Policy</li><li>
Abusive Conduct in the Workplace</li></ul></div></div></div></div></div><p></p>
<br><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div>Date Posted</div>
04/09/2026</div></div><div></div>

Intelligent Automation Engineer – Epic Workflows

<div><div>Koman Family Outpatient Pavilion
<br>
9400 Campus Point Drive, San Diego, CA 92037, United States
</div><div></div><div><div><div><div><div>Payroll Title:</div>
ADMIN NURSE 1
<div>Department:</div>
KOP Peri-Op
<div>Hiring Pay Scale</div>
$70.20 - $98.26 / Hour
<div>Worksite:</div>
Koman Family Outpatient Pavilion
<div>Appointment Type:</div>
Career
<div>Appointment Percent:</div>
100%
<div>Union:</div>
NX Contract
<div>Total Openings:</div>
1
<div>Work Schedule:</div>
Days, 10-Hour Shifts, Monday-Friday
</div></div></div><div><div><div><h2 class="jobSectionHeader"><b>#139041 (RN) OR Clinical Coordinator - KOP Peri-Op</b></h2>
<b>Filing Deadline: Fri 4/17/2026</b></div><div>
</div><div></div><div><br>
<b>UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.</b><br>
<br>
</div><div><div><p><i>UCSD Layoff from Career Appointment</i>: Apply by 4-15-26 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.</p>
<p><i>Reassignment Applicants</i>: Eligible Reassignment clients should contact their Disability Counselor for assistance.</p>
<p>Current UC San Diego Health CNA (NX) represented RN/NP applicants will be considered after the first 7 days of job posting. All additional applicants will be considered after 14 days of job posting, pending the status of the initial internal CNA (NX) represented applicant pool.</p></div><h1 class="jobSectionHeader"><b>
DESCRIPTION</b></h1><p>
UC San Diego Health is a Magnet designated organization, which is a prestigious recognition that applies to only 10% of all U.S. hospitals. Magnet is the &ldquo;gold standard&rdquo; for nursing excellence and is based on strengths in five key areas, which include transformational leadership, structural empowerment, exemplary professional practice, new knowledge, innovation and improvements and empirical outcomes. UC San Diego Health has held its Magnet status since 2011.</p><p>
UC San Diego Health&rsquo;s Perioperative Services is growing and we invite you to join our team! In addition to working for San Diego&rsquo;s only academic medical center, this position is eligible for our outstanding benefits package day one of employment.</p><p>
The Koman Family Outpatient Pavilion is an outpatient clinical facility on UC San Diego Health's La Jolla campus. The facility includes eight surgery suites, basic and advanced imaging, physical therapy and pain management &mdash; plus infusion and apheresis services. The four-floor, 156,000-square-foot facility opened in March 2018.</p><p>
Under the supervision of Perioperative Leadership (Nurse Director and/or Nurse Manager) the Nurse Coordinator performs daily administration of surgical scheduling, conflict checking, and staff assignments for specific surgical service line(s).</p><p>
As the clinical expert in the surgical service line, the coordinator will perform active scrub nurse/direct patient care duties as needed to maintain skill set, serve as a role model, and develop new policy and procedures for the service line(s).</p><p>
Daily work entails morning and afternoon rounds to preemptively manage issues. Develop work schedules as required for the specialty teams using established guidelines within the Periop program. Review daily OR schedules and changes of shift assignments, adjusts staffing needs to meet team and unit needs. Perform conflict checks for equipment, instruments, devices, and ancillary staffing requirements.</p><p>
Long-term strategic planning and program development activities include: ensuring systems, procedures, and equipment/supplies are organized such that direct patient care activities achieve the highest level of quality/cost standards. Collaborating with multidisciplinary teams (CC, ORSC, Anesthesiology, Surgical Teams, Surgical Pavilions, Strategic Sourcing, Biomedical Engineering, Data Administration, Facilities, Information Technology, Central Sterile Supply, Radiology) in order to proactively plan for department growth, on boarding of new surgeons, the addition of new procedures and technology.</p><p>
Quality management and Process Improvement activities include: Development of, or participation in, departmental quality metrics and QA activities for specialty service line(s).</p><p>
Education and training activities include: in services for new hires, mentoring and coaching of nurses cross covering service line(s); on boarding of new surgeons/residents/fellows to the service line; in services for new procedures, equipment or technologies used by the service line(s). Development of teaching/training materials for new procedures, equipment or technologies used by the service line(s).</p><div>
<p><b>While not required, a cover letter is highly recommended when applying to this position.</b></p>
<p><b>The schedule for this opening is Monday&ndash;Friday, 10-hour shifts (06:30-17:00). Schedule details will be discussed with the final candidate during the interview stage.</b></p></div><h1 class="jobSectionHeader"><b>
MINIMUM QUALIFICATIONS</b></h1><ul><li>
Graduate of an NLN accredited school/college of nursing.</li><li>
Baccalaureate degree in Nursing or higher.</li><li>
Registered Nurse (RN) issued by the state of California.</li><li>
BART or BLS at time of hire with commitment to get BART within six (6) months of hire date.</li><li>
5+ years of inpatient/outpatient OR experience.</li><li>
Clinical coordinator or recent charge nurse experience.</li><li>
Experience with various service lines: orthopedic, general, urology, GYN, ENT, MIS, plastics &amp; robotics.</li><li>
Excellent written and verbal communication skills. Must have decision-making, problem-solving, problem solving and prioritizing skills.</li></ul><h1 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h1><ul><li>
CNOR or Certification within the surgical specialty.</li></ul><h1 class="jobSectionHeader"><b>
SPECIAL CONDITIONS</b></h1><ul><li>
Flexible to work variable hours, days, shifts, on-call and locations based on the 24-hour Medical Center's business needs.</li><li>
Employment is subject to a criminal background check and pre-employment physical.</li></ul><div><p><i>
Pay Transparency Act</i></p><p>
Annual Full Pay Range: $146,578 - $205,167 (will be prorated if the appointment percentage is less than 100%)
</p><p>Hourly Equivalent: $70.20 - $98.26
</p><p>Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).</p></div></div><div></div><div><br>
</div><div></div><div><br>
<p><b>If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.</b><br>
<br>
<b>If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.</b></p><br>
<p>UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!</p>
<p>Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.</p><p>
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.</p><br>
<p></p>
<p>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</p><p>
For the University of California&rsquo;s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination</p><p></p><p><br>
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.</p>
<p>UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.<br>
</p><p></p><p><b>Misconduct Disclosure Requirement:</b> As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
</p><p>a. &quot;Misconduct&quot; means any violation of the policies governing employee conduct at the applicant&rsquo;s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC&rsquo;s policies addressing some forms of misconduct:
</p><p></p><ul><li>UC Sexual Violence and Sexual Harassment Policy</li><li>
UC Anti-Discrimination Policy</li><li>
Abusive Conduct in the Workplace</li></ul></div></div></div></div></div><p></p>
<br><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div>Date Posted</div>
04/09/2026</div></div><div></div>

(RN) OR Clinical Coordinator - KOP Peri-Op

Join UC San Diego Health and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.