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UDHC Lahore

Job Title: Support Center Agent &mdash; Healthcare SoftwareLocation: [Lahore]Department: Customer Support / OperationsReports To: Support Manager / Operations LeadWe are seeking a Support Center Agent to join our healthcare technology operations team. The role involves responding to customer support calls, providing technical assistance to users of our healthcare software (telemedicine, EMR, or patient management systems), and handling back-office administrative tasks such as adding records, ticket tracking, and report generation.The ideal candidate should have strong communication skills, basic understanding of healthcare workflows, and comfort working with web-based applications.Key Responsibilities1. Customer &amp; Technical Support<ul><li>Answer inbound support calls and respond to user queries through phone, email, or chat.</li><li>Log support requests in the company&rsquo;s ticketing system.</li><li>Diagnose and resolve basic software issues (login errors, data entry issues, connectivity).</li><li>Provide step-by-step guidance to doctors, clinic staff, and patients.</li></ul>2. Back-Office Operations<ul><li>Perform administrative tasks such as user onboarding, account verification, and data cleanup.</li><li>Generate and share daily/weekly reports on support tickets, system uptime, and user feedback.</li><li>Update and maintain client data in CRM or support databases.</li></ul>Qualifications<ul><li>Education: Bachelor&rsquo;s degree (preferred: Computer Science, IT, Healthcare Management, or related field).</li><li>Experience: 0&ndash;3 years of experience in customer support, Call Center, or healthcare IT environment. Familiarity with EMR, telemedicine, or hospital management systems is a plus.</li></ul>Soft Skills:<ul><li>Excellent English communication (Arabic is a plus).</li><li>Patient, empathetic, and detail oriented.</li><li>Able to multitask in a fast-paced environment.</li></ul>Working Hours<ul><li>Shifts may cover US, GCC, or Pakistan time zones, depending on client coverage.</li><li>Weekend or on-call rotation may apply.</li></ul>Compensation &amp; Growth<ul><li>Competitive salary based on experience.</li><li>Health coverage / performance bonus (if applicable).</li><li>Training in healthcare software workflows and potential growth.</li></ul>Send your CVs at resume@udhc.netJob Type: Full-timeWork Location: In person

Support Center Agent

Business DirectorOverview: Universal Digital Health Care on behalf of American TelePhysicians is looking for an experienced and results-driven Business Director to lead and expand our business operations for our American healthcare platform. The ideal candidate will have 8+ years of experience preferably in a leadership role and in managing digital businesses with strong expertise in app-based service platforms such as Uber, Careem and Yango as well as digital healthcare platforms like Oladoc and Mahram.Key Responsibilities: . Lead strategic planning, growth initiatives and business expansion for the U.S. healthcare platform. . Develop and execute strategies to drive revenue growth, improve operations and enhance user engagement. . Collaborate with product, technology and marketing teams to align business objectives with platform development. . Identify partnership and investment opportunities to strengthen the company&rsquo;s market presence. . Monitor industry trends, competitor activities and emerging technologies to guide business decisions. . Oversee business performance metrics, budgeting and financial reporting to ensure profitability. . Foster cross-functional collaboration to ensure high-quality platform performance and service delivery.Requirements:. Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Management or a related field. . 8+ years of proven experience in business leadership roles preferably in digital or app-based service industries. . Strong understanding of ride-hailing, logistics and healthcare technology platforms. . Excellent leadership, negotiation and analytical skills. . Strong communication and interpersonal skills with the ability to work with international teams. . Strategic mindset with a focus on innovation and operational excellence.Why Join UDHC:. Opportunity to work on impactful healthcare technology products for the U.S. market. . Collaborative and innovation-driven work culture. . Competitive compensation package and professional growth opportunities.Apply at: resume@udhc.netJob Type: Full-timeWork Location: In person

Business Director

Join UDHC Lahore and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

UDHC Lahore

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Support Center Agent

Business Director