Qureos Mentor

Unified Microsystems

Purpose Provides first line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level agreement.Work Overview<ul><li>First response for desktop and cabling issues.</li><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Works with servers and telephone systems.</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are accurately logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Troubleshoots independently aiming for first time resolution every time, knowing when to escalate when required to ensure consistent work velocity.</li><li>Provides detailed information on steps taken on all escalations.</li></ul>HierarchyReports To: Helpdesk Manager. Direct Reports: Operations Manager Internal Relationships: Sales Dept, Purchase Dept, Accounts Dept External Relationships: Customers, Service Providers, Technology Vendors.RequirementsPRE-REQUISITES<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.</li><li>Excellent problem-solving and communication skills.</li><li>Hands on experience with Windows 7 thru 10, Windows Server and Mac operating systems</li><li>Knowledge of network security practices</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>Must be confident and socially adept</li><li>Experience with Microsoft Office Suite</li><li>Must be a fast and pro-active self-leaner</li><li>Must have a positive and helpful attitude towards other colleagues and work in general</li><li>Must be able to handle pressure from time to time and always meet deadlines</li><li>Ability to travel and work after hours when necessary</li><li>Must have excellent time management, prioritization, scheduling and organization skills.</li><li>Degree in Electronic and Computer Engineering or Computer Science.</li></ul>DESIRABLE<ul><li>Certifications in Microsoft, Linux, Fortinet, Cisco or similar technologies is a plus</li></ul>Job Type: Full-timePay: Up to AED6,000.00 per month

Desktop Support Engineer

Join Unified Microsystems and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Unified Microsystems

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Desktop Support Engineer