Qureos Mentor

Unistring Tech Solutions Pvt Ltd

Looking for talented professionals with experience in Defense, Aerospace, Manufacturing, or High-Tech Electronics industries to join our team.Main job Location: HyderabadWorking Mode: FulltimeTimings: 9:00am -6:30pm (Monday -Saturday)Package: 5LPA-8LPAQualification:<ul><li>Bachelor&rsquo;s degree in Engineering (Electronics related field) or</li></ul><ul><li>MBA in Marketing/Operations/International Business with a technical background.</li></ul>Experience:<ul><li>5&ndash;10 years of experience in Customer Relationship Management / Technical Support / Client Servicing, preferably in Defense, Aerospace, Manufacturing, or High-Tech Electronics industries</li></ul><ul><li>Proven experience handling customer complaints, technical product demonstrations, and client engagement activities.</li></ul><ul><li>Exposure to international client interactions, trade expos, and defense exhibitions is highly desirable.</li></ul>Role Overview:The Customer Relationship Manager is responsible for overseeing all customer-facing activities, including complaint management, technical support, product demonstrations, and client relationship management. This role acts as a liaison between clients, internal teams, and management to ensure seamless service delivery and drive customer satisfaction.Key Responsibilities:<ul><li>Serve as the primary point of contact for customer complaints, ensuring timely resolution and maintaining records.</li></ul><ul><li>Coordinate with internal teams for spare parts planning, availability, and logistics to ensure timely delivery to client bases.</li></ul><ul><li>Manage gate passes and approvals by liaising with relevant authorities for smooth operations.</li></ul><ul><li>Conduct and coordinate product demonstrations (physical, virtual, international) while ensuring technical readiness and facilities.</li></ul><ul><li>Represent the organization at expos, defense shows, and national-level client events, ensuring seamless execution and client satisfaction.</li></ul><ul><li>Oversee client interactions during high-visibility events, managing teams, logistics, and resources for successful demos.</li></ul><ul><li>Maintain and update ALOClient CRM, providing regular service updates and reports to clients and senior management.</li></ul><ul><li>Ensure efficient installations, training, and certification handovers to clients, while fostering strong, ongoing client relationships.</li></ul><ul><li>Provide technical support and guidance during installations, troubleshooting issues, and ensuring that all products meet technical specifications before handover to clients.</li></ul>Note : This positions require traveling across India and abroad as and when needed.Minimum Service Agreement : 12 Months Service.Job Type: Full-timePay: &#8377;500,000.00 - &#8377;800,000.00 per yearWork Location: In person

Customer Relationship Manager (CRM)

Join Unistring Tech Solutions Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Unistring Tech Solutions Pvt Ltd

ABOUT_COMPANY

Customer Relationship Manager (CRM)