Qureos Mentor

United States Adult Soccer Association

Member Services LeadLocation: Remote Job Type: Full-time Organization: United States Adult Soccer AssociationAbout UsWe&rsquo;re on a mission to build, support, and connect soccer communities across the country. As part of a small but dynamic team, we work collaboratively to strengthen our member organizations, grow participation, and create meaningful experiences for everyone involved in the game.We&rsquo;re seeking a Member Services Lead who loves helping people, improving systems, and building strong connections. This is a great opportunity for someone who thrives in a collaborative, mission-driven environment &mdash; and who&rsquo;s ready to make a real impact in the soccer communityPosition OverviewThe Member Services Lead manages support for member organizations nationwide, ensuring an exceptional member experience. You&rsquo;ll oversee day-to-day communication, implement service improvements, and help lead new programs that support engagement and growth.Because we&rsquo;re a small, agile team, you&rsquo;ll have the chance to wear many hats, take initiative, and directly influence how our member community thrives.What You&rsquo;ll DoMember Support &amp; Engagement<ul><li>Manage member inquiries and provide responsive, high-quality support.</li><li>Gather and analyze member feedback to drive improvements in service and communication.</li><li>Lead the implementation and management of the Member Management System (MMS).</li><li>Oversee engagement through digital platforms, newsletters, and online tools.</li></ul>Collaboration &amp; Operations<ul><li>Work closely with team members to achieve organizational priorities.</li><li>Contribute to special projects that improve operations and member experience.</li><li>Partner with the Executive Director to connect membership engagement with sponsorship programs.</li></ul>What Success Looks Like<ul><li>High member satisfaction and engagement levels.</li><li>Successful rollout and adoption of new member systems and initiatives.</li><li>Strong, consistent communication with member organizations.</li><li>Expanded participation in the Annual General Meeting and other programs.</li></ul>What We&rsquo;re Looking For<ul><li>Excellent communication and relationship-building skills.</li><li>Collaborative team player comfortable in a small, mission-driven organization.</li><li>Strong project management and organizational abilities.</li><li>Process-oriented thinker who adapts well to change.</li><li>Self-starter who can work independently toward clear goals and results.</li><li>Confident using tools such as Asana, Microsoft Office, Google Workspace, Zoom, Constant Contact and similar platforms.</li><li>Quick learner who embraces new technology.</li></ul>Preferred:<ul><li>Experience in a nonprofit or membership association environment.</li></ul>Why You&rsquo;ll Love Working Here<ul><li>100% remote position &ndash; work from anywhere in the U.S.</li><li>A mission that makes a difference in soccer communities nationwide.</li><li>A small, collaborative team where your voice and ideas matter.</li><li>Opportunities to innovate, grow, and lead new initiatives.</li><li>Flexible and supportive work culture.</li></ul>To Apply: Submit your resume and a short cover letter explaining why you&rsquo;re excited about this role and how your experience aligns with our mission.Job Type: Full-timePay: From $45,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Experience:<ul><li>relevant member support: 2 years (Preferred)</li></ul>Work Location: Remote

Member Services Lead

Join United States Adult Soccer Association and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

United States Adult Soccer Association

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Member Services Lead