Member Services Lead

Member Services Lead

Location: Remote
Job Type: Full-time
Organization: United States Adult Soccer Association

About Us

We’re on a mission to build, support, and connect soccer communities across the country. As part of a small but dynamic team, we work collaboratively to strengthen our member organizations, grow participation, and create meaningful experiences for everyone involved in the game.

We’re seeking a Member Services Lead who loves helping people, improving systems, and building strong connections. This is a great opportunity for someone who thrives in a collaborative, mission-driven environment — and who’s ready to make a real impact in the soccer community

Position Overview

The Member Services Lead manages support for member organizations nationwide, ensuring an exceptional member experience. You’ll oversee day-to-day communication, implement service improvements, and help lead new programs that support engagement and growth.

Because we’re a small, agile team, you’ll have the chance to wear many hats, take initiative, and directly influence how our member community thrives.

What You’ll Do

Member Support & Engagement

• Manage member inquiries and provide responsive, high-quality support.
• Gather and analyze member feedback to drive improvements in service and communication.
• Lead the implementation and management of the Member Management System (MMS).
• Oversee engagement through digital platforms, newsletters, and online tools.

Collaboration & Operations

• Work closely with team members to achieve organizational priorities.
• Contribute to special projects that improve operations and member experience.
• Partner with the Executive Director to connect membership engagement with sponsorship programs.

What Success Looks Like

• High member satisfaction and engagement levels.
• Successful rollout and adoption of new member systems and initiatives.
• Strong, consistent communication with member organizations.
• Expanded participation in the Annual General Meeting and other programs.

What We’re Looking For

• Excellent communication and relationship-building skills.
• Collaborative team player comfortable in a small, mission-driven organization.
• Strong project management and organizational abilities.
• Process-oriented thinker who adapts well to change.
• Self-starter who can work independently toward clear goals and results.
• Confident using tools such as Asana, Microsoft Office, Google Workspace, Zoom, Constant Contact and similar platforms.
• Quick learner who embraces new technology.

Preferred:

• Experience in a nonprofit or membership association environment.

Why You’ll Love Working Here

• 100% remote position – work from anywhere in the U.S.
• A mission that makes a difference in soccer communities nationwide.
• A small, collaborative team where your voice and ideas matter.
• Opportunities to innovate, grow, and lead new initiatives.
• Flexible and supportive work culture.

To Apply:
Submit your resume and a short cover letter explaining why you’re excited about this role and how your experience aligns with our mission.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Experience:

• relevant member support: 2 years (Preferred)

Work Location: Remote