Qureos Mentor

Unity Health Care

<div>INTRODUCTION
Reporting to the IT Service Delivery Manager, the Information Technology and Telecom Technician II role is to provide a single point of contact for end users to receive support and maintenance within the organization&rsquo;s end-user computing and telecom environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance and resolving patient MyChart requests. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required. The person will also provide backup support to the Telecommunication Manager in maintaining and troubleshooting Avaya telecommunications systems and endpoints and investigating and resolving user-reported incidents.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Essential and other important responsibilities and duties may include, but are not limited to the following:
Strategy &amp; Planning<ul><li>
Assist in developing long-term strategies and capacity planning for meeting future end-user device needs.</li><li>
Able to support a variety of devices at our primary office and remote locations.</li></ul>
Acquisition &amp; Deployment<ul><li>
Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase.</li><li>
Write technical specifications for purchase of end-user devices and related products.</li><li>
Deploy pre-packaged software as needed using automated deployment tools.</li><li>
Assist in software releases and rollouts according to change management best practices.</li></ul>
Operational Management<ul><li>
Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed, and patient MyChart issues.</li><li>
Support the Telecommunication Manager in maintaining and troubleshooting Avaya telecommunications systems and endpoints. Investigate and resolve user-reported incidents.</li><li>
Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.</li><li>
Record and manage equipment sent to repair depots for equipment under warranty or service contracts.</li><li>
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.</li><li>
Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.</li><li>
Collaborate with LAN technicians/network administrators to ensure efficient operation of the company&rsquo;s end-user computing environment.</li><li>
Where required, administer and resolve issues with associated end-user workstation networking software products.</li><li>
Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.</li><li>
Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.</li><li>
Ensure that physical deskside connections (RJ-45 Ethernet jacks, connectors between PCs and servers, etc.) are in proper working order.</li><li>
Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.</li><li>
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.</li><li>
Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.</li><li>
If necessary, liaise with third-party support and equipment vendors.</li><li>
Other duties as required.</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
Graduation from an accredited college or university with specialization in computer science OR an equivalent combination of education and experience which provides the required knowledge, skills and abilities deemed sufficient to prepare the incumbent to successfully perform the duties of the position.</li><li>
Three (3) years of related work experience.</li><li>
Certifications in A+ preferred.</li></ul>
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Extensive application support experience with Microsoft O365.</li><li>
Basic knowledge of cable types (e.g., Cat5e, Cat6) outlets, and panels. Familiarity with basic hand and power tools is essential.</li><li>
Extensive knowledge of computer hardware, including Lenovo, Dell, iPad, HP/Canon Printers.</li><li>
Experience with desktop and server operating systems, including Windows 10, IOS, MAC.</li><li>
Familiarity with the principles of ITIL.</li><li>
Familiarity with Epic and MyChart.</li><li>
Ability to operate tools, components, and peripheral accessories.</li><li>
Able to read and understand technical manuals, procedural documentation, and OEM guides.</li><li>
Should have experience working with error and solution tracking systems to track multiple problems at a time, providing solutions to employees and customers.</li><li>
Ability to conduct research into PC issues and products as required.</li><li>
Effective interpersonal skills and relationship-building skills.</li><li>
Strong written and oral communication skills.</li><li>
Ability to present ideas in user-friendly language.</li><li>
Understanding of the organization&rsquo;s goals and objectives.</li><li>
Analytical and problem-solving abilities, with keen attention to detail.</li><li>
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>
Experience working in a team-oriented, collaborative environment.</li><li>
Strong customer-service orientation.</li><li>
Driver&rsquo;s license in good standing.</li></ul>
SUPERVISORY CONTROLS
The position reports to the IT Service Delivery Manager with a secondary reporting relationship to the Telecommunications Manager.
GUIDELINES
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures.
PERSONAL CONTACTS
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of the incumbent.
PHYSICAL EFFORT AND WORK ENVIRONMENT<ul><li>
Sitting for extended periods of time.</li><li>
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.</li><li>
Refer to the attached ADA check list.</li></ul>
OTHER SIGNIFICANT FACTS<ul><li>
The incumbent must be able to balance the needs of diverse constituencies on a daily basis.</li><li>
On-call availability</li><li>
Travel to Unity locations in Washington, DC</li><li>
Occasional inspection of cables in floors and ceilings.</li><li>
Lifting and transporting of moderately heavy objects, such as computers and peripherals.</li></ul>
RISKS
The position&rsquo;s work involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC sites. The work area is adequately lit, heated, and ventilated. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.</div>

Information Technology and Telecom Technician-New Jersey Ave DC.

<div>INTRODUCTION
Reporting to the IT Service Delivery Manager, the Information Technology Technician I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations, inclusive of patient MyChart requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.<h3 class="jobSectionHeader">
MAJOR DUTIES/ESSENTIAL FUNCTIONS</h3>
Essential and other important responsibilities and duties may include, but are not limited to the following:
Strategy &amp; Planning<ul><li>
Alert management to emerging trends in incidents.</li></ul>
Acquisition &amp; Deployment<ul><li>
Deploy pre-packaged software using distribution tools and processes as requested by end users.</li></ul>
 Operational Management<ul><li>
Provide first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, effective resolution of end-user issues, and patient MyChart issues.</li><li>
Build rapport and elicit problem details from service desk customers.</li><li>
Prioritize incidents and service requests according to defined processes to meet defined SLAs.</li><li>
Escalate incidents with accurate documentation to suitable technician, when required.</li><li>
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.</li><li>
Use remote tools and diagnostic utilities to aid in troubleshooting.</li><li>
Research solutions through internal and external knowledgebase as needed.</li><li>
Identify and learn appropriate software and hardware used and supported by the organization.</li><li>
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.</li><li>
Install antivirus software and ensure virus definitions are up to date.</li><li>
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li><li>
Test fixes to ensure an incident has been adequately resolved.</li><li>
Develop help sheets and FAQ lists for end users.</li><li>
Contribute to technician knowledgebase as needed</li><li>
Reinforce SLAs to manage end-user expectations.</li><li>
Provide suggestions for continual improvement.</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
Graduation from an accredited college or university with specialization in computer science OR an equivalent combination of education and experience which provides the required knowledge, skills and abilities deemed sufficient to prepare the incumbent to successfully perform the duties of the position.</li><li>
One (1) year of relevant work experience.</li><li>
Certifications in A+ preferred.</li></ul>
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Extensive application support experience with Microsoft O365.</li><li>
Extensive knowledge of computer hardware, including Lenovo, Dell, iPad, HP/Canon Printers.</li><li>
Experience with desktop and server operating systems, including Windows 10, IOS, MAC.</li><li>
Familiarity with the principles of ITIL.</li><li>
Familiarity with EPIC and MyChart.</li><li>
Ability to operate tools, components, and peripheral accessories.</li><li>
Able to read and understand technical manuals, procedural documentation, and OEM guides.</li><li>
Should have experience working with error and solution tracking systems to track multiple problems at a time, providing solutions to employees and customers.</li><li>
Ability to conduct research into PC issues and products as required.</li><li>
Effective interpersonal skills and relationship-building skills.</li><li>
Strong written and oral communication skills.</li><li>
Ability to present ideas in user-friendly language.</li><li>
Understanding of the organization&rsquo;s goals and objectives.</li><li>
Analytical and problem-solving abilities, with keen attention to detail.</li><li>
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>
Experience working in a team-oriented, collaborative environment.</li><li>
Strong customer-service orientation.</li><li>
Driver&rsquo;s license in good standing.</li></ul>
SUPERVISORY CONTROLS
The position reports to the IT Service Delivery Manager.
GUIDELINES
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures.
PERSONAL CONTACTS
The position requires contact with staff at all levels throughout the organization. There are also external organizational relationships that may be a part of the work of the incumbent.
PHYSICAL EFFORT AND WORK ENVIRONMENT<ul><li>
Sitting for extended periods of time.</li><li>
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.</li><li>
Refer to the attached ADA check list.</li></ul>
OTHER SIGNIFICANT FACTS<ul><li>
The incumbent must be able to balance the needs of diverse constituencies on a daily basis.</li><li>
On-call availability.</li><li>
Requires travel to Unity locations in Washington, DC.</li><li>
Occasional inspection of cables in floors and ceilings.</li><li>
Lifting and transporting moderately heavy objects, such as computers and peripherals.</li></ul>
RISKS
The position&rsquo;s work involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC sites. The work area is adequately lit, heated, and ventilated. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.<div><div> 
Page Break</div></div></div>

Information Technology Technician I-New Jersey Ave-DC

<div>INTRODUCTION
Under the supervision of the Unity Health Care Inc. (UHC) Project and Training Manager, the IT Continuous Educator will support the training needs of the Unity&rsquo;s Community Connect model (Capital Area Community Health Connect/CACHC) via collaborating with operations and IT to ensure Epic and related third party workflow adoption, adherence, and satisfaction. The IT Continuous Educator will engage with staff as required to promote continuous improvement and participate in workgroups and readiness programs to support training during IT implementations and ongoing. Post implementation responsibilities will focus on onboarding, remediation, and efficiency training.
Major duties/essential functions<ul><li>
Support all CACHC Epic and associated third party education initiatives by maintaining the proper education, understanding of user roles, and establishing relationships with IT and operational managers.</li><li>
Support CACHC IT installations by:<ul><li>
Attend virtual early education sessions hosted by End User Training Services to understand the workflows.</li><li>
Job shadow users to learn their specific roles.</li><li>
Support managers in their areas with role analysis and review Epic Foundation System and other third-party materials.</li><li>
Understand and identify the user impact of decisions made in workgroups and the change management needed.</li><li>
Engage in designated meetings with focus on educational tasks, taking note of changes from existing processes early in the implementation, and later serving as a liaison between clinical and non-clinical managers, and workgroup leads for any needs, concerns, or escalations.</li><li>
Plan for readiness activities and communication to ensure all necessary information is appropriately addressed.</li><li>
Review readiness materials to gain appropriate context on key changes for operations.</li><li>
Work with analysts to update and review tipsheets and Quick Start Guides.</li><li>
Prepare designated facilitators to lead Day-in-the-Life activities; support and assist as needed.</li><li>
Prepare for Super User training by updating Super User Packets and associated materials.</li><li>
Support Day User Settings Labs and run labs for providers who test out of classroom instruction.</li><li>
Work with the Project and Training Manager, area leads, and Epic to develop plan for Thrive and new hire training.</li><li>
Support Go-Live command center by noting areas for retraining. Facilitate daily huddles with IT and Super Users.</li></ul></li><li>
Round with providers and users for remediation and efficiency training using feedback from operational leads and reporting tools.</li><li>
Support new hire onboarding by creating any necessary localized onboarding checklists or supplemental readiness materials.</li><li>
Lead and coordinate meetings with Super Users.</li><li>
Assist in Thrive coordination, marketing, and support.</li><li>
Assist analyst team with maintaining Demo/CRE environment for training workflows.</li><li>
Scope training impacts and communicate upcoming changes to Super Users. R</li><li>
Round with users following upgrades.</li><li>
Engage in designated governance meetings as required to facilitate and follow up on training specific discussions and items respectively.</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
An associate&rsquo;s degree is required. A bachelor's degree is preferred.</li><li>
Minimum of one year healthcare (ambulatory and/or FQHC preferred) operational experience, with a strong understanding of healthcare IT systems and technologies.</li><li>
A prior role with education/training aspects preferred.</li></ul>
REQUIRED KNOWLEDGE, SKILLS &amp; EXPERIENCE<ul><li>
Excellent verbal and written communication skills, with the ability to educate and train non-technical stakeholders.</li><li>
Strong organizational skills, capable of managing multiple projects simultaneously and adapting to changing priorities.</li><li>
Ability to work effectively with staff that have a wide range of seniority.</li><li>
Acts as an organizational change agent for IT project and training initiatives.</li><li>
Capacity to manage multiple competing objectives.</li></ul></div>

IT Continuous Educator-New Jersey Ave. Hybrid position

<div><h1 class="jobSectionHeader">Clinical Lead Nurse Practitioner</h1>
Unity Health Care 
Location: East of the River &ndash; Washington, DC 
Position Type: Part-time<h2 class="jobSectionHeader">
About Unity Health Care</h2>
Unity Health Care is a leading community health organization in Washington, DC, dedicated to providing high-quality, compassionate care to underserved communities. We are committed to improving health outcomes through innovative programs, including our Post-Graduate Nurse Practitioner Residency Program (PGNPRP).<h2 class="jobSectionHeader">
Position Summary</h2>
Under the supervision of the PGNPRP Director, the Clinical Coordinator supports the development and management of resident clinical rotations, coordinates clinical quality activities, and serves as a liaison between residents, preceptors, and leadership to ensure a high-quality training experience.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Coordinate and expand clinical rotations and partnerships</li><li>
Support resident scheduling, onboarding, and evaluations</li><li>
Monitor clinical quality, outcomes, and accreditation compliance</li><li>
Collaborate with leadership to improve workflows and patient experience</li><li>
Serve as liaison between residents, preceptors, and program leadership</li><li>
Support program operations, including scheduling and documentation compliance</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
Current, active DC NP license, including CDS and DEA (DC registered)</li><li>
Board certification in area of specialty</li><li>
1&ndash;3 years of experience in an ambulatory care setting (homeless care experience a plus)</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
Experience in a residency or clinical training program</li><li>
Experience coordinating clinical rotations or education</li><li>
Familiarity with accreditation standards</li><li>
Strong leadership, communication, and organizational skills</li></ul><h2 class="jobSectionHeader">
Why Join Unity Health Care?</h2><ul><li>
Mission-driven organization serving underserved communities</li><li>
Opportunity to shape and grow a Nurse Practitioner Residency Program</li><li>
Collaborative, team-based environment</li><li>
Commitment to professional development and innovation</li></ul></div>

Clinical Lead, Nurse Practitioner-East of the River

Join Unity Health Care and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Unity Health Care

About Company

Information Technology and Telecom Technician-New Jersey Ave DC.

Information Technology Technician I-New Jersey Ave-DC

IT Continuous Educator-New Jersey Ave. Hybrid position

Clinical Lead, Nurse Practitioner-East of the River