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Unity Health Care

<div><h1 class="jobSectionHeader"><b>Virtual Care Team (VCT) Medical Assistant</b></h1><p><b>
Location:</b> Washington, DC<br>
<b>Organization:</b> Unity Health Care<br>
<b>Employment Type:</b> Full-Time (Hybrid)</p><h2 class="jobSectionHeader"><b>
About Unity Health Care</b></h2><p>
Unity Health Care is one of the largest networks of community health centers in the Washington, DC metropolitan area. Our mission is to improve the health of our communities by providing high-quality, compassionate, and comprehensive healthcare services regardless of a patient's ability to pay. Through innovation, collaboration, and patient-centered care, Unity is committed to improving health outcomes and expanding access to quality healthcare for all.</p><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
Unity Health Care is seeking a <b>Virtual Care Team (VCT) Medical Assistant</b> to join our innovative, grant-funded Virtual Care Team dedicated to transforming healthcare delivery through technology. This position plays a vital role in supporting patients remotely while collaborating with providers, nurses, and population health teams to improve patient engagement, care coordination, and health outcomes.</p><p>
This is a <b>hybrid position</b> offering scheduling flexibility; however, the successful candidate must remain highly accountable to team priorities, patient outcomes, and effective communication in a remote and asynchronous work environment. Training will be conducted <b>on-site for up to 90 days</b>, and candidates must reside within commuting distance of Washington, DC.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Provide patient-centered support through virtual and telehealth services.</li><li>
Obtain and document vital signs, medical histories, chief complaints, and other clinical information in the Electronic Health Record (EHR).</li><li>
Prepare patients and providers for virtual visits and assist providers during patient encounters as needed.</li><li>
Utilize motivational interviewing techniques to engage patients and promote healthier behaviors.</li><li>
Assist with medication refills, referrals, appointment scheduling, and follow-up care.</li><li>
Support chronic disease management and preventive care initiatives by identifying and closing gaps in care.</li><li>
Coordinate care between patients, providers, specialists, hospitals, pharmacies, community resources, and managed care organizations.</li><li>
Monitor and track high-risk patient populations, hospital discharges, emergency department visits, and missed appointments.</li><li>
Assist patients in overcoming barriers to care, including transportation, insurance, financial assistance, language services, and community resources.</li><li>
Participate in interdisciplinary care team meetings and case conferences.</li><li>
Maintain accurate, timely documentation while ensuring compliance with HIPAA and Unity Health Care policies.</li><li>
Deliver exceptional customer service while supporting Unity's mission of patient-centered care.</li></ul><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li>
High school diploma or GED required.</li><li>
Clinical Medical Assistant certification</li><li>
Current Basic Life Support (BLS) and AED CPR certification.</li><li>
Reliable high-speed Wi-Fi service.</li><li>
Dedicated home workspace suitable for conducting telemedicine visits.</li><li>
Strong communication, organizational, and interpersonal skills.</li><li>
Ability to work independently while collaborating effectively with a multidisciplinary virtual care team.</li><li>
Commitment to patient-centered care and improving health outcomes through innovative healthcare delivery.</li></ul><h2 class="jobSectionHeader"><b>
Why Join Unity?</b></h2><p>
At Unity Health Care, you'll become part of an innovative healthcare organization committed to improving the health of our communities through compassionate, high-quality care.</p><p>
We offer:</p><ul><li>
Flexible hybrid work schedule</li><li>
Comprehensive medical, dental, and vision benefits</li><li>
Competitive salary</li><li>
Retirement savings plan</li><li>
Generous paid time off and paid holidays</li><li>
Professional development and career advancement opportunities</li><li>
Collaborative, mission-driven work environment</li><li>
Opportunity to help shape the future of virtual healthcare delivery and improve access to care for underserved communities</li></ul><p>
Join Unity Health Care and help transform the future of healthcare by delivering compassionate, technology-enabled care that makes a meaningful difference in the lives of our patients.</p></div>

Medical Assistant-Virtual Care Team-New Jersey Ave

<p></p><div><h2 class="jobSectionHeader"><b>INTRODUCTION</b></h2><p>
Under the supervision of the Vice President of Information &amp; Systems (VP of IS), the Information Systems Senior Manager (IS Senior Manager) is the operational leader responsible for ensuring Unity&rsquo;s technology and Epic environment are stable, secure, and optimized for clinical and administrative workflows. The role oversees day-to-day IT operations across 20+ sites, manages technical and Epic support teams, drives service delivery excellence, and partners with clinical, operational, and Epic leadership to support Unity&rsquo;s mission as a Federally Qualified Health Center (FQHC).The IS Senior Manager serves as the VP of IS primary operational executor translating strategy into action, enforcing standards, and ensuring that IT and Epic services meet performance, security, and compliance expectations.</p><h3 class="jobSectionHeader"><b>
MAJOR DUTIES/ESSENTIAL FUNCTIONS</b></h3><p>
Essential and other important responsibilities and duties may include, but are not limited to the following:</p><ul><li>
Provides supervision to IS Managers by planning and directing work of the team through communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.</li><li>
Establish performance expectations, KPIs and accountability structure across IT and Epic support.</li><li>
Build a culture of customer service, urgency, and operational excellence.</li><li>
Analyzes the organization&rsquo;s technical needs and research and recommends possible upgrades and or new technology to the organization to meet needs.</li><li>
Assists Vice President of Information &amp; Systems with developing requirements, outlines, budgets, and schedules for IT projects. Coordinates, directs and manages IT projects by planning, scheduling, tracking project timelines, milestones and deliverables using the appropriate tools. Ensures projects are completed within budget and on time.</li><li>
Provides the Vice President of Information &amp; Systems with updates on the status of on-going plans for projects.</li><li>
Own the IS Service Desk function, ensuring timely resolution of tickets and escalations.</li><li>
Monitor service metrics and drive continuous improvement across IT and Epic support ensuring clinicians and staff receive responsive, high-quality support.</li><li>
Manage Unity&rsquo;s network, servers, cloud services, identity management, and security posture.</li><li>
Ensure infrastructure readiness for Epic upgrades and new clinical programs.</li><li>
Lead daily operations for infrastructure, service desk, telecom, AV, project management/training, and Epic support teams.</li><li>
Ensure high availability and performance of Epic Hyperspace, OCHIN-hosted environment, network connectivity, telehealth platform, and clinical devices.</li><li>
Support clinical operations during go-lives, workflow changes, and system outages.</li><li>
Develops and implements policies and procedures for IT systems operations and development.</li><li>
Makes recommendations about purchases of technology resources. Builds and maintains vendor relationships.</li><li>
Consults with the EHR vendors to understand, troubleshoot, and resolve the EHR-related issues and defects within the system.</li><li>
Identifies and communicates operational challenges, risks, and issues to the Vice President of Information &amp; Systems and Senior Leadership.</li></ul><h4 class="jobSectionHeader"><b>
MINIMUM QUALIFICATIONS</b></h4><ul><li>
BA/BS degree in computer science, statistics, mathematics, or related field or work experience.</li><li>
Five (5+) plus years IT experience, including three (3+) years in a supervisory or management role.</li><li>
Minimum of three (3) years of experience in a health care institution.</li><li>
Experience supporting Epic or other enterprise EHR platforms.</li><li>
Epic Certification in job related module(s) (Obtained within 6 months of hire and renewed as required)</li></ul><h4 class="jobSectionHeader"><b>
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES</b></h4><ul><li>
Demonstrated ability to lead teams in high-demand, mission-driven environments.</li><li>
Experience in an FQHC, ambulatory care, or safety-net healthcare setting.</li><li>
Ability to manage competing priorities in a fast-paced environment.</li><li>
Must be knowledgeable of new trends in clinical management and information systems.</li><li>
Clinical workflow awareness and EHR optimization mindset.</li><li>
Cross-functional collaboration with clinical and administrative leaders.</li><li>
Self-starter with good interpersonal, verbal, and written communication skills.</li><li>
Ability to manage employees and contractors is required.</li><li>
Excellent analytical, decision and problem-solving abilities.</li><li>
Effective written, verbal, presentation and listening communications skills.</li><li>
Experience with project implementations, upgrades or project management.</li><li>
Works well alone and in a team environment.</li></ul><h3 class="jobSectionHeader"><b>
SUPERVISORY CONTROLS</b></h3><p>
The position reports to the Vice President of Information &amp; Systems. This position supervises the IS Managers.</p><h3 class="jobSectionHeader"><b>
GUIDELINES</b></h3><p>
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures.</p><h3 class="jobSectionHeader"><b>
PERSONAL CONTACTS</b></h3><p>
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual. Primary contact is with the employees of UHC Administrative Staff, UHC Health Centers, UHC Informatics staff, UHC IT staff, but may also include vendors, benefits providers, and local business establishments.</p><p><b>
PHYSICAL EFFORT AND WORK ENVIRONMENT</b></p><p>
Refer to the attached ADA check list.</p><p><b><br>
OTHER SIGNIFICANT FACTS</b></p><p>
Although the position is assigned a specific shift, this position may be assigned alternate shifts to address the needs of Unity Health Care.</p><p><b>
RISKS</b></p><p>
The position involves everyday risk and discomforts, which require normal safety precautions typical of such places<b> </b>as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.</p><p>
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.</p></div><p></p>

Information Systems Senior Manager-New Jersey Ave(Washington DC)

Join Unity Health Care and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Unity Health Care

About Company

Medical Assistant-Virtual Care Team-New Jersey Ave

Information Systems Senior Manager-New Jersey Ave(Washington DC)