Virtual Care Team (VCT) Medical Assistant

Location: Washington, DC
Organization: Unity Health Care
Employment Type: Full-Time (Hybrid)

About Unity Health Care

Unity Health Care is one of the largest networks of community health centers in the Washington, DC metropolitan area. Our mission is to improve the health of our communities by providing high-quality, compassionate, and comprehensive healthcare services regardless of a patient's ability to pay. Through innovation, collaboration, and patient-centered care, Unity is committed to improving health outcomes and expanding access to quality healthcare for all.

Position Summary

Unity Health Care is seeking a Virtual Care Team (VCT) Medical Assistant to join our innovative, grant-funded Virtual Care Team dedicated to transforming healthcare delivery through technology. This position plays a vital role in supporting patients remotely while collaborating with providers, nurses, and population health teams to improve patient engagement, care coordination, and health outcomes.

This is a hybrid position offering scheduling flexibility; however, the successful candidate must remain highly accountable to team priorities, patient outcomes, and effective communication in a remote and asynchronous work environment. Training will be conducted on-site for up to 90 days, and candidates must reside within commuting distance of Washington, DC.

Key Responsibilities

• Provide patient-centered support through virtual and telehealth services.
• Obtain and document vital signs, medical histories, chief complaints, and other clinical information in the Electronic Health Record (EHR).
• Prepare patients and providers for virtual visits and assist providers during patient encounters as needed.
• Utilize motivational interviewing techniques to engage patients and promote healthier behaviors.
• Assist with medication refills, referrals, appointment scheduling, and follow-up care.
• Support chronic disease management and preventive care initiatives by identifying and closing gaps in care.
• Coordinate care between patients, providers, specialists, hospitals, pharmacies, community resources, and managed care organizations.
• Monitor and track high-risk patient populations, hospital discharges, emergency department visits, and missed appointments.
• Assist patients in overcoming barriers to care, including transportation, insurance, financial assistance, language services, and community resources.
• Participate in interdisciplinary care team meetings and case conferences.
• Maintain accurate, timely documentation while ensuring compliance with HIPAA and Unity Health Care policies.
• Deliver exceptional customer service while supporting Unity's mission of patient-centered care.

Minimum Qualifications

• High school diploma or GED required.
• Clinical Medical Assistant certification
• Current Basic Life Support (BLS) and AED CPR certification.
• Reliable high-speed Wi-Fi service.
• Dedicated home workspace suitable for conducting telemedicine visits.
• Strong communication, organizational, and interpersonal skills.
• Ability to work independently while collaborating effectively with a multidisciplinary virtual care team.
• Commitment to patient-centered care and improving health outcomes through innovative healthcare delivery.

Why Join Unity?

At Unity Health Care, you'll become part of an innovative healthcare organization committed to improving the health of our communities through compassionate, high-quality care.

We offer:

• Flexible hybrid work schedule
• Comprehensive medical, dental, and vision benefits
• Competitive salary
• Retirement savings plan
• Generous paid time off and paid holidays
• Professional development and career advancement opportunities
• Collaborative, mission-driven work environment
• Opportunity to help shape the future of virtual healthcare delivery and improve access to care for underserved communities

Join Unity Health Care and help transform the future of healthcare by delivering compassionate, technology-enabled care that makes a meaningful difference in the lives of our patients.