Abrar Admin

University of Florida Jacksonville Physicians, Inc.

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 Overview
 
 
 
 Reports directly to the assigned manager and/or ambulatory administrator. Directly facilitates coordination of care for patients in the outpatient setting. The Outpatient Services Coordinator manages complex scheduling workflows, handling telephone calls, specialty contract requests, online requests and/or fax requests, as well as internal departmental requests. Communicates effectively with patients regarding the triage process and timeline expectations. Ensures a high degree of accuracy and thoroughness in all patient-related activities. Supports the needs of multiple stakeholders, including patients, referring providers, UF providers, allied health staff, and third-party vendors
 
 
 
 Responsibilities
 
 
 
 Responsible for scheduling patient appointments for a
 
 
 complex, multispecialty medical practice
 
 
 Obtains necessary signatures and documentation from
 
 
 patients for billing and insurance purposes, and resolves any
 
 
 outstanding billing issues
 
 
 May perform end of day dispositioning and gathers
 
 
 appropriate statistical information relating to patients
 
 
 Interviews patients to obtain appropriate demographic and
 
 
 financial information, verifying insurance eligibility, and
 
 
 obtaining provider information to accurately assess the nature
 
 
 of the request and determine the appropriate appointment
 
 
 area.
 
 
 Advises patients regarding the need for referral authorizations
 
 
 and/or pre-service deposits, as well as any prep information,
 
 
 to ensure the patient arrives on time and prepared for the visit
 
 
 Responsible for processing referral requests for all providers
 
 
 practicing within the clinic module, as required, and ensuring
 
 
 that referral/authorization numbers are obtained for these
 
 
 services
 
 
 Provides exceptional customer service to patients, customers,
 
 
 referring physicians, UF providers, allied health staff, family
 
 
 members, and third-party vendors
 
 
 Appropriately interprets UFJPI and/or department policies
 
 
 regarding scheduling criteria and medical need. May be
 
 
 responsible for requesting, obtaining, and reviewing medical
 
 
 records to ensure patient is appropriately scheduled.
 
 
 Responsible for navigating multiple systems simultaneously,
 
 
 and is available to patients and referring providers routinely
 
 
 throughout the day
 
 
 Coordinates additional testing, appointments, and referrals for
 
 
 patients under the care of the department's specialty
 
 
 physicians. Tracks progress and completion of services
 
 
 ordered, such as lab and radiology studies, to assist in the
 
 
 facilitation of timely care coordination and follow up services
 
 
 
 Qualifications
 
 
 
 
 Experience Requirements:
 
 
 
 2 years Clerical/customer service
 
 required
 
 
 
 2 years Data entry
 
 required
 
 
 
 2 years Working in hospital or large physician's office dealing directly with patients
 
 preferred
 
 
 
 
 Education
 
 
 
 High School Diploma or GED equivalent
 
 required
 
 
 
 Associates
 
 preferred
 
 
 
 Certification: Certificate Medical Terminology
 
 preferred
 
 
 
 Additional Duties: Additional duties as assigned may vary.
 
 
 Working Conditions: May be required to work evening and weekend hours according to the needs of the business.
 
 
 UFJPI is an Equal Opportunity Employer and Drugfree Workplace
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Outpatient Services Coord | Surgery Downtown| Full- Time |Days

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University of Florida Jacksonville Physicians, Inc.

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Outpatient Services Coord | Surgery Downtown| Full- Time |Days