Outpatient Services Coord | Surgery Downtown| Full- Time |Days

Overview

Reports directly to the assigned manager and/or ambulatory administrator. Directly facilitates coordination of care for patients in the outpatient setting. The Outpatient Services Coordinator manages complex scheduling workflows, handling telephone calls, specialty contract requests, online requests and/or fax requests, as well as internal departmental requests. Communicates effectively with patients regarding the triage process and timeline expectations. Ensures a high degree of accuracy and thoroughness in all patient-related activities. Supports the needs of multiple stakeholders, including patients, referring providers, UF providers, allied health staff, and third-party vendors

Responsibilities

Responsible for scheduling patient appointments for a

complex, multispecialty medical practice

Obtains necessary signatures and documentation from

patients for billing and insurance purposes, and resolves any

outstanding billing issues

May perform end of day dispositioning and gathers

appropriate statistical information relating to patients

Interviews patients to obtain appropriate demographic and

financial information, verifying insurance eligibility, and

obtaining provider information to accurately assess the nature

of the request and determine the appropriate appointment

area.

Advises patients regarding the need for referral authorizations

and/or pre-service deposits, as well as any prep information,

to ensure the patient arrives on time and prepared for the visit

Responsible for processing referral requests for all providers

practicing within the clinic module, as required, and ensuring

that referral/authorization numbers are obtained for these

services

Provides exceptional customer service to patients, customers,

referring physicians, UF providers, allied health staff, family

members, and third-party vendors

Appropriately interprets UFJPI and/or department policies

regarding scheduling criteria and medical need. May be

responsible for requesting, obtaining, and reviewing medical

records to ensure patient is appropriately scheduled.

Responsible for navigating multiple systems simultaneously,

and is available to patients and referring providers routinely

throughout the day

Coordinates additional testing, appointments, and referrals for

patients under the care of the department's specialty

physicians. Tracks progress and completion of services

ordered, such as lab and radiology studies, to assist in the

facilitation of timely care coordination and follow up services

Qualifications

Experience Requirements:

2 years Clerical/customer service required

2 years Data entry required

2 years Working in hospital or large physician's office dealing directly with patients preferred

Education

High School Diploma or GED equivalent required

Associates preferred

Certification: Certificate Medical Terminology preferred

Additional Duties: Additional duties as assigned may vary.

Working Conditions: May be required to work evening and weekend hours according to the needs of the business.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace