Qureos Mentor

UNM Hospital

<div>Minimum Offer 
$ 16.09/hr.
Maximum Offer
$ 24.79/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: PreOp/PACU - SRMC 
FTE: 0.05 
Casual Pool 
Shift: Days 
Position Summary: 
Provide direct, non-invasive, and routine patient care and related support services within an in-patient or out-patient environment. Interview patients and take vital signs. Perform activities of daily living (ADLs). Maintain supplies and equipment. Delivers dirty instrument trays. Transport patients. Assist orientation of new staff members. Position patients unable to do self- care. Assist patients with prescribed exercise regimen; perform routine tube care; change catheter bags; collect non sterile specimens; perform oral suctioning; perform I&amp;O including documentation of bowel &amp; bladder function. Observe patients. Operate Hoyer lift; perform daily heights and weights. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.<div> 
Detailed responsibilities: 
<ul><li>PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols</li><li>DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops</li><li>PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes</li><li>PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk</li><li>PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner</li><li>PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may &quot;not seem right&quot;</li><li>PATIENT CARE - Provide basic patient care; take and record vital signs to include temperature, pulse, respiration, weight, height, blood pressure and intake-output measurements</li><li>PATIENT OBSERVATION - Observe patient to ensure their safety and well being; report observations to Charge Nurse or appropriate designee</li><li>PATIENT CARE - Assist with activities of daily living (ADL): meals, ambulation, hygiene, linen change and toileting as instructed</li><li>PATIENT CARE - Maintain therapeutic plan of care and minute to minute care of patient who is at extreme risk to self or others</li><li>PATIENT CARE - Complete specific skills listed in the &quot;University of New Mexico, Unlicensed Assistive Personnel Specific Functions&quot; Matrix</li><li>PATIENT CARE - Complete documentation as required on the Electronic Medical Record</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4><div> 
Education: 
Essential: 
<ul><li>High School or GED Equivalent</li><li>Certificate</li></ul>
Education specialization: 
Essential: 
<ul><li>CNA or Cert EMTB (ICU &amp; ED) or 1 semester accredit nurs pgm</li></ul></div> 
Experience: 
Essential: 
 
Nonessential: 
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo 1 year directly related experience preferred<div> 
Credentials: 
Essential: 
<ul><li>CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days</li></ul></div> 
Physical Conditions: 
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.<div> 
Working conditions: 
Essential: 
<ul><li>Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
</li><li>Limited access to med room. Med Admin Policy, Att A
</li><li>Tuberculosis testing is completed upon hire and additionally as required</li></ul></div></div>

PATIENT CARE TECH

<div>Minimum Offer
$ 28.32/hr.
Maximum Offer
$ 38.82/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: HR Labor Relations 
FTE: 1.00 
Full Time 
Shift: Days 
Position Summary: 
Responsible for administering and managing employee leave programs, ensuring compliance with federal and state regulations, and company policies. This role serves as the primary point of contact for employees regarding leave of absence, providing guidance, documentation support, and coordination with HR, payroll, and management. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.<div> 
Detailed responsibilities: 
<ul><li>ADMINISTER - Administer employee leave programs, including medical leave, personal leave, and disability accommodations</li><li>COMPLIANCE - Ensure compliance with federal laws such as FMLA, ADA, applicable state regulations and company policies</li><li>LEAVE REQUESTS - Review, process, and track leave requests and supporting documentation; communicate leave eligibility, rights, and responsibilities to employees; monitor leave cases and follow up on return-to-work dates or extensions</li><li>RECORDS - Maintain accurate and confidential employee leave records; handle sensitive information with confidentiality and professionalism</li><li>COORDINATE - Partner with managers and HR to support workforce planning during employee absences</li><li>REPORTS - Provide reporting and insights on leave trends and usage</li><li>COORDINATE - Coordinate with payroll and benefits teams to ensure proper compensation and benefits continuation</li><li>POLICIES AND PROCEDURES &ndash; Review and update policies and procedures. Develop and maintain administrative procedures for the job</li><li>DEVELOPMENT &ndash; Enhance professional growth and development through participation in education programs, reading current literature, attending in-services, meetings and workshops</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4><div> 
Education: 
Essential: 
<ul><li>Bachelor's Degree</li></ul></div> 
Experience: 
Essential: 
1 year directly related experience 
 
Nonessential: 
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Benefits experience<div> 
Credentials: 
Essential: 
<ul><li>Not Applicable/Not Required</li></ul></div> 
Physical Conditions: 
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.<div> 
Working conditions: 
Essential: 
<ul><li>No or min hazard, physical risk, office environment</li></ul></div></div>

LEAVE MANAGEMENT SPECIALIST

<div>Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials
Minimum Offer
$ 20.82/hr.
Maximum Offer
$ 31.24/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. 
Department: Lifeguard Dispatch 
FTE: 0.05 
PRN 
Shift: Rotating 
Position Summary: 
The position is responsible for planning, coordination, and dispatch of all emergent and non-emergent air and ground transports. Individuals must be capable and comfortable providing exceptional quality and service to a wide variety of internal and external customers to quickly triage each request and dispatch the most appropriate resource. A constant awareness must be maintained of each ground and air asset to maximize the safety, efficiency and effectiveness of our teams and the patients we serve. Provides information and emergency notification to customers. Works with advanced communications systems. Practices continuous professional development and excellent customer service. Practices proactive operational support of the department. Operate within the scope of practice as defined by the New Mexico Bureau of Emergency Medical Services and the UNMH Dispatch Medical Director whom provides patient care guidelines and protocols. Function as a patient advocate while ensuring adherence to hospital and departmental policies and procedures. Serve as a role model to promote positive work environment and quality patient care. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.<div> 
Detailed responsibilities: 
<ul><li>COMMUNICATION - Communicate accurate information in a timely manner to appropriate departments and personnel</li><li>SERVICE - Ensure customer satisfaction by providing high quality service meeting or exceeding department customer service goals</li><li>DATABASE - Update and maintain computer database</li><li>DISASTER - Activate Hospitals disaster plan per policy in coordination with the Emergency Department, Hospitals management and the HSC</li><li>DOCUMENTATION - Provide accurate documentation of flight-following and dispatch activities</li><li>EQUIPMENT &amp; SUPPLIES - Monitor and stock supply areas; maintain equipment as appropriate</li><li>MEETINGS - Attend education sessions, department and other meetings as appropriate</li><li>MONITOR - Monitor Concern Network activities and provide flight follow-up</li><li>MONITOR - Perform continuous monitoring of radio medical channels and dispatch request line</li><li>MONITOR - Provide ongoing monitoring of incoming transfers and bed status</li><li>ORIENTATION - Assist in orienting new employees as required</li><li>PATIENT CARE - Assist in patient care activities in the Emergency Department during disaster or MCI incidents or other situations as needed</li><li>TRIAGE - Answer all incoming ambulance radio traffic; make preliminary determination of patient destination within the Hospital; activate specialty teams as needed</li><li>DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops</li><li>PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols</li><li>PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes</li><li>PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk</li><li>PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner</li><li>PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may &quot;not seem right&quot;</li><li>DISPATCH - Dispatch and coordinate ground and air transport requests</li><li>QUALITY - Participate in department quality and safety programs</li><li>QUOTE - Provide quote information for prescheduled transports in conjunction with clerical support to requesting persons or agencies</li><li>STATUS - Monitor internet site for hospital divert status changes and update as needed; activate MCI protocols as situations arise and coordinate MCI communications</li><li>PATIENT CARE - Administer intramuscular and subcutaneous injections, topical application, sublingual and intravenous administration of medications via the seven rights; provide for nebulized drug administration; document and communicate clinical findings</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4><div> 
Education: 
Essential: 
<ul><li>High School or GED Equivalent</li></ul></div> 
Experience: 
Essential: 
2 years directly related experience 
 
Nonessential: 
No preferred experience<div> 
Credentials: 
Essential: 
<ul><li>Emergency Medical Technician Paramedic License</li><li>CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days</li></ul></div> 
Physical Conditions: 
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.<div> 
Working conditions: 
Essential: 
<ul><li>Minor Hazard - physical risks, dirt, dust, fumes, noise
</li><li>Tuberculosis testing is completed upon hire and additionally as required</li></ul></div></div>

DISPATCHER II

<div>Pelvic Floor Physical Therapy position working in an outpatient clinic in close collaboration with Uro-gynecology providers. Services are primarily focused on Women&rsquo;s Health / Pelvic Floor issues however also serve men with pelvic floor pain and dysfunction. UNMH is New Mexico&rsquo;s only Level 1 trauma center and the state&rsquo;s premier teaching hospital. Members of the Women&rsquo;s Health P.T. team often collaborate with the providers to present continuing education programs and frequently participate in Uro-gynecology fellows&rsquo; interviews and research. Educational opportunities abound. Many of our therapists also teach in the UNM Physical Therapy program. Experience preferred however, new grads are welcome and, if selected, will be supported with a strong mentorship program.
Sign-On Bonus Available
Relocation Assistance Available
Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials
Minimum Offer
$ 40.04/hr.
Maximum Offer
$ 56.28/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: WHC Physical Therapy 
FTE: 0.75 
Full Time 
Shift: Days 
Position Summary: 
Organize and deliver medically-prescribed physical therapy to restore function and prevent disability following disease, injury or loss of a body part. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult, and Geriatric age groups.<div> 
Detailed responsibilities: 
<ul><li>THERAPY - Evaluate patient to determine treatment goals; outline delivery of therapy according to assessed needs; plan therapy program involving physical means to include exercise, massage, heat, sound, water, light, and electricity</li><li>EVALUATION - Apply methodology for evaluation of functional ability</li><li>CONSULTATION - Consult with medical staff on patient care</li><li>EDUCATION - Educate patient in use of specialized equipment, posture control, and therapeutic procedures</li><li>INSTRUCTION - Instruct caregivers on prescribed physical therapy regimen; instruct patients and caregivers on home and personal safety in various environments</li><li>THERAPY - Adapt therapy techniques to meet patient needs</li><li>TRAINING - Conduct training for medical, nursing and ancillary personnel in therapy techniques and objectives; provide clinical direction through mentoring, planning and implementing staff in-service training</li><li>SUPERVISION - Supervise and instruct Physical Therapy students and volunteers as delegated; delegate patient treatment responsibilities to ancillary staff as appropriate</li><li>DOCUMENTATION - Document all patient care activities; process patient billing</li><li>MODIFICATIONS - Assess home environment for modifications; make recommendations on modifications needed to maximize daily living activities</li><li>SUPPLIES &amp; EQUIPMENT - Order supplies and equipment</li><li>INSURANCE - Complete insurance documentation as required</li><li>CUSTOMER RELATIONS - Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees</li><li>DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops</li><li>PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols</li><li>PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes</li><li>PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk</li><li>PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner</li><li>PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may &quot;not seem right&quot;</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4><div> 
Education: 
Essential: 
<ul><li>Bachelor's Degree</li></ul>
Education specialization: 
Essential: 
<ul><li>Related Discipline</li></ul></div> 
Experience: 
Essential: 
 
Nonessential: 
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo 1 year directly related experience<div> 
Credentials: 
Essential: 
<ul><li>CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days</li><li>NM Physical Therapist License or Temporary License</li></ul></div> 
Physical Conditions: 
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.<div> 
Working conditions: 
Essential: 
<ul><li>Med Haz: Mod exposure to chemicals/dangerous equip/materials</li><li>Tuberculosis testing is completed upon hire and additionally as required</li></ul></div></div>

PHYSICAL THERAPIST OUTPATIENT

<div>Minimum Offer
$ 16.99/hr.
Maximum Offer
$ 24.79/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Patient Financial Services - UH 
FTE: 1.00 
Full Time 
Shift: Days 
Position Summary: 
Responsible for all patient accounts receivable functions as assigned. Reconcile, research, correct and submit third party claims and resubmit errors or denied claims. Communicate with insurance companies and government payers to resolve claim issues and ensure payment. Research and correct ICD 9, CPT coding, modifiers, revenue coding, occurrence codes and value codes as appropriate. Collaborate with the Income Support Division and the Medical Assistance Division in regards to eligibility for Medicaid. Interview and approve patients for UNMH charity programs. Provide customer service to patients by researching billing issues with various departments and resolving the issues. Reconcile remittance advices and patient accounts and resolve discrepancies. Ensure adherence to Hospital sand departmental policies and procedures. No patient care assignment.<div> 
Detailed responsibilities: 
<ul><li>CLAIMS - Reconcile, review, research, coordinate and justify changes to claim forms and submit completed claim forms to third party payers</li><li>CLAIMS - Reconcile and review remittances; research as necessary to determine proper accounts; research and obtain correct information; complete remittance process</li><li>DENIALS - Follow up on claims denials; contact appropriate party to research, coordinate and justify needed information; make appropriate corrections, obtain approvals and resubmit claims denials for payments; appeal denials through the payer required appeals process
</li><li>FINANCIAL ASSISTANCE - Interview patients and complete the application process for State/Government programs; maintain MOSAA certification with the State; interview and approve patients for UNM Hospital charity and discount programs</li><li>COLLECTIONS - Follow up on the collection of patient accounts, contact appropriate party (third party payers, other hospitals, patients) to obtain needed information; make appropriate corrections; obtain approvals and resubmit claim for payment</li><li>CLAIMS - Research unpaid claims; contact patients to obtain necessary information to assist with claims process; secure payments or negotiate payment plans</li><li>CASH - Reconcile and complete cash reconciliation reports; balance and post payments, contractual allowances, and denials</li><li>CREDIT - Research, resolve and reconcile credit balances to include processing the refund request or take back with a payer</li><li>COORDINATION - Work with various University Hospital departments to obtain additional information regarding services rendered to include correct coding and documentation</li><li>TRAINING - Perform training with registration and admitting personnel to assure proper registration and knowledge of business practices to include financial assistance programs</li><li>COMMUNICATION - Handle patient inquiries, complaints and customer service issues by phone, in person or via the email; research and resolve the issue
</li><li>DATA - Perform data entry and research using various hospital system programs</li><li>PATIENT ACCOUNTING - Maintain current knowledge of regulations for Third Party Payers, Medicare, Medicaid and knowledge of claims coding and formats</li><li>DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops</li><li>CUSTOMER RELATIONS - Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4>
Related Education and Experience may be substituted for one another on a year for year basis.<div> 
Education: 
Essential: 
<ul><li>High School or GED Equivalent</li></ul></div> 
Experience: 
Essential: 
2 years directly related experience 
 
Nonessential: 
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, Va\ietnamese, or Navajo<div> 
Credentials: 
Essential: 
<ul><li>Not Applicable/Not Required</li></ul></div> 
Physical Conditions: 
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.<div> 
Working conditions: 
Essential: 
<ul><li>No or min hazard, physical risk, office environment
</li><li>Tuberculosis testing is completed upon hire and additionally as required</li></ul></div></div>

PATIENT SERVICES REPRESENTATIVE