Qureos Mentor

UNM Hospital

<div>Sign-On Bonus Available
Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials
Minimum Offer
$ 17.86/hr.
Maximum Offer
$ 26.78/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Pharmacy - Outpatient - UH 
FTE: 0.50 
Part Time 
Shift: Rotating 
Position Summary: 
Performs the duties of a Technician Pharmacy I and II as required. Performs the duties under the supervision of a licensed pharmacist. Inpatient to include tasks such as answering the pharmacy phones, triaging medication requests, delivering replenishments including controlled substances and patient specific medications. Outpatient to include tasks such as answering pharmacy phone line, learning and becoming efficient with the pharmacy management system by entering patient information, allergies, prescription information, and filling prescriptions. Pharmacy technician shall understand medical and pharmaceutical terminology, symbols, and abbreviations used in the practice of pharmacy. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.<div> 
Detailed responsibilities: 
<ul><li>DATA - Enter various data into computer and forms, verify data, make corrections and ensure accuracy</li><li>INVENTORY &ndash; Order medications from wholesaler and put order on pharmacy shelf when received. Load medication into distribution/dispensing technological solutions</li><li>MAINTENANCE - Assist with the implementation and maintenance of software and hardware associated with Pyxis, RxRobot, Optifill and other departmental systems</li><li>MEETINGS - Attend and participate in professional group meetings; stay abreast of new trends and innovations</li><li>PATIENT ASSIST PROG - Maintain and monitor patient assistance program to include procuring medication for UNM Hospitals indigent patients</li><li>PATIENT ASSIST PROG - Research qualifications, drug availability for IDP; assist patients with form completion; submit requests to drug manufactures for patient assistance programs</li><li>PHARMACY PRACTICE &ndash; Assist in various technical activities associated with the preparation and distribution of medications such as filling routine prescription orders, prepackaging pharmaceuticals and other related duties</li><li>PHARMACY PRACTICE &ndash; Have basic understanding of pharmacology and basic knowledge of appropriate pharmacy references</li><li>PHARMACY PRACTICE &ndash; Know medical and pharmaceutical terminology, symbols, and abbreviations used in the practice of pharmacy and components of a prescription</li><li>PHARMACY PRACTICE &ndash; Know trade and generic names for medications frequently dispensed by the pharmacy</li><li>PHARMACY PRACTICE &ndash; Understand federal and state laws and regulations that affect pharmacy practice; specific regulations which address the use of supportive personnel and technicians</li><li>PHARMACY PRACTICE &ndash; Understand pharmaceutical calculations necessary for the preparation and dispensing of drug products manufacturing, preparation, packaging, labeling and proper storage of drug products dosage forms and routes of administration</li><li>POLICY &amp; PROCEDURE - Participate in the development and implementation of policies and procedures and/or guidelines within assigned area</li><li>RECORDS - Maintain logs to include narcotic inventory and other controlled substance records; maintain records on prescriptions dispensed</li><li>REPORTS - May assist with preparation and maintenance of a variety of reports; analyze and interpret reports as required</li><li>INPT - Count, package and deliver controlled substances under the supervision of a pharmacist; maintain narcotic inventory; order narcotics under the supervision of the charge pharmacist</li><li>INPT &ndash; Learn and become efficient with automated pharmacy systems (i.e.) DoseEdge, Logistics, Pharmacy Keeper, Cerner, and BD Pyxis Enterprise/Med station</li><li>INPT &ndash; Perform unit and/or in- house inspections and medication safety audits</li><li>INPT &ndash; Process refills with correct drug, dose, and dosage form. Review pharmacy label before placing on medication for pharmacist approval for new orders or when stock outs occur, delivery of patient specific medications to include intravenous medications</li><li>OUTPT CASHIER - Perform basic cashiering duties; collect money for prescription and related purchases; close and balance register</li><li>OUTPT &ndash; Fill medication with correct drug, dose, and dosage form. Review pharmacy label before placing on medication for pharmacist approval</li><li>OUTPT &ndash; Learn and become efficient with the pharmacy management system to enter patient information, allergies, medical conditions, and patient insurance plans</li><li>OUTPT &ndash; Type prescription information to include drug name, dosage, and directions on how to take medication</li><li>OUTPT &ndash; Adjudicate claims to patient&rsquo;s insurance plan/s, manufacturer coupons, and patient assistance programs</li><li>OUTPT &ndash; Monitor paid claims and troubleshoot all rejected claims to ensure proper plan reimbursement is received and the appropriate copay is presented to the patient</li><li>OUTPT &ndash; Weigh, measure and mix ingredients; compound and prepare medication, emulsions, suspensions, liquids, powders and ointments by using graduates, balance, mortar, pestle and funnels</li><li>OUTPT - Obtain and document prior authorization from patient health plan before medication administration</li><li>OUTPT &ndash; Send message to provider to request a new prescription for patient</li><li>OUTPT - Receive patient prescription refill requests; fax or call in completed prescription refills; document prescription refill requests for provider approval</li><li>OUTPT &ndash; Assist with planning and coordinating of special projects, events and the area quality improvement program; provide and coordinate staff training</li><li>OUTPT &ndash; Perform return to stock for prescription not picked up within 7 days.</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4><div> 
Education: 
Essential: 
<ul><li>High School or GED Equivalent</li><li>Training</li></ul>
Nonessential: 
<ul><li>Program Graduate</li></ul>
Education specialization: 
Essential: 
<ul><li>Complete Hospital Pharm Tech Training or Equiv</li></ul>
Nonessential: 
<ul><li>Pharmacy Tech</li></ul></div> 
Experience: 
Essential: 
1 year directly related experience 
 
Nonessential: 
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Bilingual English/Spanish<div> 
Credentials: 
Essential: 
<ul><li>Certified Pharmacy Technician in NM w/in 60 days</li><li>National Board Pharmacy Technician Certification w/in 60</li></ul></div> 
Physical Conditions: 
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.<div> 
Working conditions: 
Essential: 
<ul><li>Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
</li><li>Tuberculosis testing is completed upon hire and additionally as required</li></ul></div></div>

TECH PHARMACY II

<div>Sign-On Bonus Available
Minimum Offer 
$ 16.09/hr.
Maximum Offer
$24.79/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Surgical Specialty Unit (4-S) 
FTE: 0.90 
Full Time 
Shift: Days 
Position Summary: 
Provide basic patient care to include tube insertion, wound care and phlebotomy. Assist in planning, organizing, implementing and evaluating the activities occurring in the nursing station by performing clerical and receptionist duties and maintaining the physical environment of the area. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.<div> 
Detailed responsibilities: 
<ul><li>PATIENT OBSERVATION - Observe patient to ensure their safety and well being; report observations to Charge Nurse or appropriate designee</li><li>PATIENT CARE - Provide basic patient care; take and record vital signs to include temperature, pulse, respiration, weight, height, blood pressure and intake-output measurements</li><li>PATIENT CARE - Assist with activities of daily living (ADL): meals, ambulation, hygiene, linen change and toileting as instructed</li><li>PATIENT CARE - Maintain therapeutic plan of care and minute to minute care of patient who is at extreme risk to self or others</li><li>PATIENT CARE - Complete documentation as required on the Electronic Medical Record</li><li>PATIENT CARE - Complete specific skills listed in the &quot;University of New Mexico, Unlicensed Assistive Personnel Specific Functions&quot; Matrix</li><li>DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops</li><li>PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols</li><li>PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes</li><li>PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk</li><li>PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner</li><li>PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may &quot;not seem right&quot;</li><li>PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4><div> 
Education: 
Essential: 
<ul><li>High School or GED Equivalent</li><li>Training</li></ul>
Education specialization: 
Essential: 
<ul><li>MA or PCT or CNA or DD214 or 2 sem nurs schl or UNMH Tech</li></ul></div> 
Experience: 
Essential: 
1 year directly related experience 
 
Nonessential: 
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo<div> 
Credentials: 
Essential: 
<ul><li>CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days</li></ul>
Nonessential: 
<ul><li>Medical Terminology course w/in six months of position</li></ul></div> 
Physical Conditions: 
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.<div> 
Working conditions: 
Essential: 
<ul><li>Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
</li><li>Limited access to med room. Med Admin Policy, Att A
</li><li>Tuberculosis testing is completed upon hire and additionally as required</li></ul></div></div>

PATIENT CARE TECH

<div>Minimum Offer
$ 22.49/hr.
Maximum Offer
$ 27.91/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Facilities Maintenance - UH 
FTE: 1.00 
Full Time 
Shift: Days 
Position Summary: 
Perform a variety of highly responsible, confidential and complex administrative support functions for Executive Director; oversee and direct office activities in support of all hospital policies and procedures; serve as a primary point of contact for Executive Director. Ensure adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.<div> 
Detailed responsibilities: 
<ul><li>ADMINISTRATION - Provide administrative support for Executive Director; to include coordinate and schedule meetings, interviews, special projects and travel; receive, screen and route incoming calls; greet and direct visitors; respond to complaints and inquiries</li><li>CORRESPONDENCE - Compose and distribute correspondence, memorandums, and reports of a technical or confidential nature</li><li>MEETINGS - Attend meetings and serve as recording secretary; transcribe, type and distribute information to appropriate staff as necessary</li><li>ADMINISTRATION - Perform routine payroll and personnel functions
</li><li>ADMINISTRATION - May serve as a liaison for assigned Executive Director; provide information and assistance to internal and external customers</li><li>EQUIPMENT - Operate and maintain a variety of office equipment</li><li>SUPPLIES &amp; EQUIPMENT - Maintain inventory of office supplies; order supplies as needed</li><li>RELATED WORK - Perform related duties and responsibilities as required</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4>
Related Education and Experience may be substituted for one another on a year for year basis.<div> 
Education: 
Essential: 
<ul><li>Associate Degree</li></ul>
Education specialization: 
Essential: 
<ul><li>Related Discipline</li></ul></div> 
Experience: 
Essential: 
2 years directly related experience 
 
Nonessential: 
No preferred experience<div> 
Credentials: 
Essential: 
<ul><li>Not Applicable/Not Required</li></ul></div> 
Physical Conditions: 
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.<div> 
Working conditions: 
Essential: 
<ul><li>No or min hazard, physical risk, office environment</li></ul></div></div>

EXECUTIVE DIRECTOR ASSISTANT

<div>The Department of Inpatient Advanced Practice Providers is seeking a pediatric‑trained Advanced Practice Provider to join the growing Pediatric Surgery service at UNM Hospital, the only Level I Trauma Center in New Mexico. This role offers a meaningful opportunity to care for pediatric patients across General Surgery and Pediatric Trauma, serving children and families from across the state. Responsibilities focus on inpatient perioperative management, with one dedicated day each week in the Pediatric Surgery Clinic. We are looking for a motivated, adaptable APP who is passionate about pediatric care and excited to help expand and shape this vital service in the years ahead. Join a team committed to excellence, collaboration, and caring for New Mexico&rsquo;s children.
Sign-On Bonus Available
Relocation Assistance Available
Minimum Offer
$ 53.29hr.
Maximum Offer
$ 74.90/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Inpt APP - Peds/Family Med 
FTE: 1.00 
Full Time 
Shift: Days 
Position Summary: 
Function in a specialized area of advance practice in the role of practitioner, mentor, consultant, educator, researcher and manager. Establish goals and priorities in accordance with patient and staff needs and organizational objectives. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.<div> 
Detailed responsibilities: 
<ul><li>PATIENT CARE - Assess, diagnose and develop treatment plans; implement treatment, follow-up and evaluate patient within the scope of practice protocols as outlined by state statute</li><li>PATIENT CARE - Perform patient history and physical exams as needed for procedures or admissions; document findings noting pertinent normal and abnormal findings</li><li>PATIENT CARE - Complete admitting orders, daily rounds and orders, consultations with nurses, specialist and ancillary staff, discharge summary, transfers, medication management and other orders as required for the management of patient care</li><li>PATIENT CARE - Perform invasive and non-invasive diagnostic and therapeutic procedures</li><li>PATIENT CARE - Order and interpret appropriate diagnostic procedures and tests. Explain the necessity of preparation, nature, and anticipated effects of procedures to patient and patient&rsquo;s family</li><li>PATIENT CARE - Evaluate and revise intervention care/treatment plan with patient and family as necessary to achieve improved health</li><li>PATIENT CARE - Provide education for patients and/or families about preventative care, medical issues and use of the prescribed medical treatment</li><li>DOCUMENTATION - Provide accurate documentation of patient care, document orders, directives, procedures and patient responses in the medical record and communicate them to other members of the health care team; maintain accurate, legible and confidential records</li><li>PATIENT CARE - Work as a team member with medical/nursing/counseling staff to provide comprehensive care and promote continuity of care</li><li>EDUCATION - Guide, teach, support and serve as a clinical resource nursing and medical staff</li><li>ROLE MODEL - Act as a role model through conduct, appearance, communication, mutual respect, leadership, ethical decision-making, critical thinking, and problem solving skills</li><li>RESEARCH - Support research by conducting or participating in research studies; incorporate findings in clinical practice</li><li>DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops</li><li>PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols</li><li>PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes</li><li>PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk</li><li>PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner</li><li>PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may &quot;not seem right&quot;</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4><div> 
Education: 
Essential: 
<ul><li>Program Graduate</li></ul>
Education specialization: 
Essential: 
<ul><li>Advanced Nurse or Physician Assistant</li></ul></div> 
Experience: 
Essential: 
1 year directly related experience 
 
Nonessential: 
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Specialization in applicable area 3 years directly related experience<div> 
Credentials: 
Essential: 
<ul><li>CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days</li><li>Advanced Practice RN or Physician Asst Lic &amp; NCCPA Cert</li><li>Pediatric Nursing Certification as applicable</li><li>ACLS or PALS (as applicable) within 30 days of hire</li><li>Prescriptive Authority from the State of New Mexico</li><li>State of New Mexico and Federal DEA Certification</li></ul></div> 
Physical Conditions: 
Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.<div> 
Working conditions: 
Essential: 
<ul><li>Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
</li><li>Sub to credential.failure obtain/maintain may result in term</li><li>60 days written notice required to be eligible for rehire
</li><li>Tuberculosis testing is completed upon hire and additionally as required</li></ul></div></div>

APRN / PA INPATIENT - PEDIATRIC SURGERY

<div>Pelvic Floor Physical Therapy position working in an outpatient clinic in close collaboration with Uro-gynecology providers. Services are primarily focused on Women&rsquo;s Health / Pelvic Floor issues however also serve men with pelvic floor pain and dysfunction. UNMH is New Mexico&rsquo;s only Level 1 trauma center and the state&rsquo;s premier teaching hospital. Members of the Women&rsquo;s Health P.T. team often collaborate with the providers to present continuing education programs and frequently participate in Uro-gynecology fellows&rsquo; interviews and research. Educational opportunities abound. Many of our therapists also teach in the UNM Physical Therapy program. Experience preferred however, new grads are welcome and, if selected, will be supported with a strong mentorship program.
Sign-On Bonus Available
Relocation Assistance Available
Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials
Minimum Offer
$ 40.04/hr.
Maximum Offer
$ 56.28/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: WHC Physical Therapy 
FTE: 0.75 
Full Time 
Shift: Days 
Position Summary: 
Organize and deliver medically-prescribed physical therapy to restore function and prevent disability following disease, injury or loss of a body part. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult, and Geriatric age groups.<div> 
Detailed responsibilities: 
<ul><li>THERAPY - Evaluate patient to determine treatment goals; outline delivery of therapy according to assessed needs; plan therapy program involving physical means to include exercise, massage, heat, sound, water, light, and electricity</li><li>EVALUATION - Apply methodology for evaluation of functional ability</li><li>CONSULTATION - Consult with medical staff on patient care</li><li>EDUCATION - Educate patient in use of specialized equipment, posture control, and therapeutic procedures</li><li>INSTRUCTION - Instruct caregivers on prescribed physical therapy regimen; instruct patients and caregivers on home and personal safety in various environments</li><li>THERAPY - Adapt therapy techniques to meet patient needs</li><li>TRAINING - Conduct training for medical, nursing and ancillary personnel in therapy techniques and objectives; provide clinical direction through mentoring, planning and implementing staff in-service training</li><li>SUPERVISION - Supervise and instruct Physical Therapy students and volunteers as delegated; delegate patient treatment responsibilities to ancillary staff as appropriate</li><li>DOCUMENTATION - Document all patient care activities; process patient billing</li><li>MODIFICATIONS - Assess home environment for modifications; make recommendations on modifications needed to maximize daily living activities</li><li>SUPPLIES &amp; EQUIPMENT - Order supplies and equipment</li><li>INSURANCE - Complete insurance documentation as required</li><li>CUSTOMER RELATIONS - Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees</li><li>DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops</li><li>PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols</li><li>PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes</li><li>PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk</li><li>PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner</li><li>PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may &quot;not seem right&quot;</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4><div> 
Education: 
Essential: 
<ul><li>Bachelor's Degree</li></ul>
Education specialization: 
Essential: 
<ul><li>Related Discipline</li></ul></div> 
Experience: 
Essential: 
 
Nonessential: 
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo 1 year directly related experience<div> 
Credentials: 
Essential: 
<ul><li>CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days</li><li>NM Physical Therapist License or Temporary License</li></ul></div> 
Physical Conditions: 
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.<div> 
Working conditions: 
Essential: 
<ul><li>Med Haz: Mod exposure to chemicals/dangerous equip/materials</li><li>Tuberculosis testing is completed upon hire and additionally as required</li></ul></div></div>

PHYSICAL THERAPIST OUTPATIENT

<div>Minimum Offer
$ 16.99/hr.
Maximum Offer
$ 24.79/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Patient Financial Services - UH 
FTE: 1.00 
Full Time 
Shift: Days 
Position Summary: 
Responsible for all patient accounts receivable functions as assigned. Reconcile, research, correct and submit third party claims and resubmit errors or denied claims. Communicate with insurance companies and government payers to resolve claim issues and ensure payment. Research and correct ICD 9, CPT coding, modifiers, revenue coding, occurrence codes and value codes as appropriate. Collaborate with the Income Support Division and the Medical Assistance Division in regards to eligibility for Medicaid. Interview and approve patients for UNMH charity programs. Provide customer service to patients by researching billing issues with various departments and resolving the issues. Reconcile remittance advices and patient accounts and resolve discrepancies. Ensure adherence to Hospital sand departmental policies and procedures. No patient care assignment.<div> 
Detailed responsibilities: 
<ul><li>CLAIMS - Reconcile, review, research, coordinate and justify changes to claim forms and submit completed claim forms to third party payers</li><li>CLAIMS - Reconcile and review remittances; research as necessary to determine proper accounts; research and obtain correct information; complete remittance process</li><li>DENIALS - Follow up on claims denials; contact appropriate party to research, coordinate and justify needed information; make appropriate corrections, obtain approvals and resubmit claims denials for payments; appeal denials through the payer required appeals process
</li><li>FINANCIAL ASSISTANCE - Interview patients and complete the application process for State/Government programs; maintain MOSAA certification with the State; interview and approve patients for UNM Hospital charity and discount programs</li><li>COLLECTIONS - Follow up on the collection of patient accounts, contact appropriate party (third party payers, other hospitals, patients) to obtain needed information; make appropriate corrections; obtain approvals and resubmit claim for payment</li><li>CLAIMS - Research unpaid claims; contact patients to obtain necessary information to assist with claims process; secure payments or negotiate payment plans</li><li>CASH - Reconcile and complete cash reconciliation reports; balance and post payments, contractual allowances, and denials</li><li>CREDIT - Research, resolve and reconcile credit balances to include processing the refund request or take back with a payer</li><li>COORDINATION - Work with various University Hospital departments to obtain additional information regarding services rendered to include correct coding and documentation</li><li>TRAINING - Perform training with registration and admitting personnel to assure proper registration and knowledge of business practices to include financial assistance programs</li><li>COMMUNICATION - Handle patient inquiries, complaints and customer service issues by phone, in person or via the email; research and resolve the issue
</li><li>DATA - Perform data entry and research using various hospital system programs</li><li>PATIENT ACCOUNTING - Maintain current knowledge of regulations for Third Party Payers, Medicare, Medicaid and knowledge of claims coding and formats</li><li>DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops</li><li>CUSTOMER RELATIONS - Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4>
Related Education and Experience may be substituted for one another on a year for year basis.<div> 
Education: 
Essential: 
<ul><li>High School or GED Equivalent</li></ul></div> 
Experience: 
Essential: 
2 years directly related experience 
 
Nonessential: 
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, Va\ietnamese, or Navajo<div> 
Credentials: 
Essential: 
<ul><li>Not Applicable/Not Required</li></ul></div> 
Physical Conditions: 
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.<div> 
Working conditions: 
Essential: 
<ul><li>No or min hazard, physical risk, office environment
</li><li>Tuberculosis testing is completed upon hire and additionally as required</li></ul></div></div>

PATIENT SERVICES REPRESENTATIVE

Join UNM Hospital and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.