Qureos Mentor

UrbanPiper

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 Associate - Onboarding Manager (US)
 
 
 
 Bangalore
 
 
 
 
 
 
 About UrbanPiper:
 
 
 
 UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms &mdash; Zomato, Swiggy, Amazon Foods Deliveroo, Talabat, HungerStation, Jahez, etc. in the simplest manner.
 
 
 
 
 
 At present, we are processing nearly 3 million transactions every month and partnered with 12,000+ restaurants across India and the Middle East. The most defining aspects of our work are related to &mdash; consistency, reliability, scalability, and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily-basis.
 
 
 
 
 
 
 Your Role:
 
 
 
 As an Associate in Onboarding, you&rsquo;ll work on complex problem statements, closely coordinating with cross-functional teams to ensure customer needs are met efficiently and effectively. This role is suited for someone who can thrive in a high-energy, cross-functional environment and enjoys working on multiple tasks where time, resources and expectations must be managed effectively.
 
 
 
 
 
 
 You will:
 
 
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 Develop a deep understanding of UrbanPiper&rsquo;s suite of products to assist customers in maximizing their digital experience.
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 Provide end-to-end support to customers in managing their online menus during the onboarding process and post go-live, ensuring they have the tools and support they need to succeed.
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 Collaborate with the integration team and Technical Account Manager to understand customer requirements, clarify product-related questions, and deliver viable solutions or alternatives.
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 Work closely with the Customer Service and Product &amp; Engineering (P&amp;E) teams to facilitate quick and effective issue resolution, ensuring a seamless experience for customers in your portfolio.
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 Build strong, lasting relationships by actively engaging with customers, striving to exceed expectations, and taking extra measures to ensure satisfaction.
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 Partner with cross-functional team members, aligning efforts to deliver the best possible customer experience and drive long-term value for our clients.
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 We are looking for someone who has/is:
 
 
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 0-2 years of experience in Customer Success or Relationship Management, ideally within the SaaS space.
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 A Bachelor&rsquo;s degree as a minimum educational qualification (Engineering degrees preferred).
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 Proficiency in English, both written and spoken, with strong communication and interpersonal skills to facilitate cross-team collaboration.
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 Willing to work during the US hours (night-shift).
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 Strong analytical skills with a passion for problem-solving and continuous improvement.
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 Proficiency with tools like Google Workspace, Microsoft Office and other related platforms.
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 The ability to quickly learn new products, tools, and technologies and share that knowledge effectively with customers.
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 Nice to have:
 
 
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 Prior experience in the food and beverage (F&amp;B) industry, ideally in a role that involved digital transformation or technology implementation.
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 A basic understanding of API integration is advantageous but not mandatory.
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 Experience working in fast-paced, dynamic environments where adaptability is key.
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 Apply now if you wish to be a Piper.
 
 
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Associate - Onboarding Manager

Join UrbanPiper and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

UrbanPiper

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Associate - Onboarding Manager