Abrar Admin

Valencia Acura

Job Description (******Please be sure to read all the way to the bottom to review the specific hours we are looking to fill*********)Cheerfully greet customers whenever you come into contact with them.&middot; Efficiently route incoming business calls to the appropriate personnel. Refer messages to the correct personnel in a prompt manner.&middot; Communicate with callers in a friendly and professional manner; minimize the number of times the phone rings to three rings or less, and the amount of time a caller is placed on hold.&middot; Contact customers (by phone or e-mail) to remind them of service appointments, to notify them when ordered parts have arrived, and after their service visits to ensure they are fully satisfied with the service received.&middot; Effectively handle customer complaints, directing them to the appropriate department manager.&middot; Electronically stamp all outgoing business mail. When requested, take outgoing mail directly to the post office. Deliver incoming mail to the Business Manager promptly after it arrives.&middot; Log customer service appointments on the computer.&middot; Provide basic information for general inquiries received by customers. Ensure that no information provided is contrary to company policies.&middot; Scan service and parts invoices and file daily. Maintain all vehicle service files and records.&middot; Accurately collect/refund cash, credit card, and check payments from/for customers and other businesses for parts and service invoices.&middot; Reconcile cash drawer at the end of every shift. Minimize discrepancies.&middot; Close parts and service invoices once payment has been received. Check computer-logged technician flag times and dates against the hardcopy paperwork. Report discrepancies to service advisors or service manager before closing paperwork.&middot; Efficiently request customer vehicles to be pulled up while collecting payment for services rendered to minimize the amount of time the customer is waiting.&middot; Prepare parts and service deposit sheets from the prior day&rsquo;s business each morning for the accounts receivable clerk.&middot; Package, send, and track warranty-related service invoices for warranty clerk.&middot; Ensure that all customer areas are clean and organized at regularly scheduled intervals. Frequently check inventory levels of customer amenities.&middot; Inform appropriate business office personnel when supplies (i.e.-cookies, mailing envelopes, etc.) are needed.&middot; Frequent cleaning/disinfecting of high-touch areas to eliminate the possibility of spreading COVID-19.&middot; Issue &lsquo;contact after delivery&rsquo; and &lsquo;first free service visit&rsquo; letters for all customers who purchased vehicles during the prior day&rsquo;s business.&middot; Provide clerical and secretarial assistance to other departments as needed.&middot; Assist in all other business-related tasks that may come up during the normal course of business.&middot; Maintain a professional appearance and neat work area.Working Hours<ul><li>Business Hours: Monday through Friday 7 a.m. to 6 pm., Saturday: 8 a.m. to 6 p.m.</li><li>*****The hours we are looking to fill are as follows: Tuesday through Friday 1 p.m. to 6 p.m. and Saturday 8 a.m. to 6 p.m. PLEASE DO NOT SUBMIT AN APPLICATION UNLESS YOU CAN COMMIT TO WORKING THESE SPECIFIC HOURS******</li><li>There may also be occasional times when shift changes are needed due to vacation requests/absences of other team members due to illness.</li></ul>Job Type: Part-timePay: $19.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li></ul>Application Question(s):<ul><li>Can you commit to the scheduled hours, including working an 9 hour shift on Saturday's? (Please refer to the job description for the schedule)</li><li>Do you have Dealership experience as a cashier/receptionist?</li></ul>Ability to Commute:<ul><li>Santa Clarita, CA 91355 (Required)</li></ul>Work Location: In person

Cashier/Receptionist

Join Valencia Acura and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Valencia Acura

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Cashier/Receptionist