Cashier/Receptionist

Job Description (******Please be sure to read all the way to the bottom to review the specific hours we are looking to fill*********)

Cheerfully greet customers whenever you come into contact with them.

· Efficiently route incoming business calls to the appropriate personnel. Refer messages to the correct personnel in a prompt manner.

· Communicate with callers in a friendly and professional manner; minimize the number of times the phone rings to three rings or less, and the amount of time a caller is placed on hold.

· Contact customers (by phone or e-mail) to remind them of service appointments, to notify them when ordered parts have arrived, and after their service visits to ensure they are fully satisfied with the service received.

· Effectively handle customer complaints, directing them to the appropriate department manager.

· Electronically stamp all outgoing business mail. When requested, take outgoing mail directly to the post office. Deliver incoming mail to the Business Manager promptly after it arrives.

· Log customer service appointments on the computer.

· Provide basic information for general inquiries received by customers. Ensure that no information provided is contrary to company policies.

· Scan service and parts invoices and file daily. Maintain all vehicle service files and records.

· Accurately collect/refund cash, credit card, and check payments from/for customers and other businesses for parts and service invoices.

· Reconcile cash drawer at the end of every shift. Minimize discrepancies.

· Close parts and service invoices once payment has been received. Check computer-logged technician flag times and dates against the hardcopy paperwork. Report discrepancies to service advisors or service manager before closing paperwork.

· Efficiently request customer vehicles to be pulled up while collecting payment for services rendered to minimize the amount of time the customer is waiting.

· Prepare parts and service deposit sheets from the prior day’s business each morning for the accounts receivable clerk.

· Package, send, and track warranty-related service invoices for warranty clerk.

· Ensure that all customer areas are clean and organized at regularly scheduled intervals. Frequently check inventory levels of customer amenities.

· Inform appropriate business office personnel when supplies (i.e.-cookies, mailing envelopes, etc.) are needed.

· Frequent cleaning/disinfecting of high-touch areas to eliminate the possibility of spreading COVID-19.

· Issue ‘contact after delivery’ and ‘first free service visit’ letters for all customers who purchased vehicles during the prior day’s business.

· Provide clerical and secretarial assistance to other departments as needed.

· Assist in all other business-related tasks that may come up during the normal course of business.

· Maintain a professional appearance and neat work area.

Working Hours

• Business Hours: Monday through Friday 7 a.m. to 6 pm., Saturday: 8 a.m. to 6 p.m.
• *****The hours we are looking to fill are as follows: Tuesday through Friday 1 p.m. to 6 p.m. and Saturday 8 a.m. to 6 p.m. PLEASE DO NOT SUBMIT AN APPLICATION UNLESS YOU CAN COMMIT TO WORKING THESE SPECIFIC HOURS******
• There may also be occasional times when shift changes are needed due to vacation requests/absences of other team members due to illness.

Job Type: Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Application Question(s):

• Can you commit to the scheduled hours, including working an 9 hour shift on Saturday's? (Please refer to the job description for the schedule)
• Do you have Dealership experience as a cashier/receptionist?

Ability to Commute:

• Santa Clarita, CA 91355 (Required)

Work Location: In person