Abrar Admin

Value-Based RCM

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 Description
 
 
 
 JOB SUMMARY
 
 
 The Patient Account Specialist for Value-Based RCM, Inc. (VBRCM) is responsible for managing inbound and outbound calls related to patient accounts, all while ensuring the highest level of patient satisfaction.
 
 
 MAJOR AREAS OF FOCUS
 
 
 <ul>
 <li>
 Customer Service
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 Medical Billing
 
 
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 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Use, protect, and disclose patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
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 Exhibit professional behavior and communication skills representative of VBRCM's commitment to superior customer service
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 Interact with patients via phone, email, or online chat to provide support and information on their account or upcoming procedure, using professional telephone etiquette
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 Assist patients with inquiries regarding their account, charge descriptions and insurance Coordinate with various departments within VBRCM to ensure patient requests are handled appropriately and timely
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 Identify opportunities to improve processes and services within the department and company Maintain a strong knowledge of client processes
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 Support team through strong attendance and performance Perform other duties as assigned
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 KNOWLEDGE AND SKILLS
 
 
 <ul>
 <li>
 Excellent problem-solving and communication skills, including active listening
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 Working knowledge of EOB&rsquo;s, CPT and DX codes
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 Ability to work independently and as part of a team
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 Knowledge of HIPAA and PHI guidelines
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 <li>
 Proficient in Microsoft Office (Outlook, Excel, Word)
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 Strong organizational skills and attention to detail
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 Ability and desire to work in a remote environment
 
 
 </li>
 </ul>
 
 Education/Experience
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required
 </li>
 <li>
 Healthcare customer service experience required
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Prolonged periods sitting at a desk and working on a computer
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 <li>
 Must be able to lift up to 15 pounds at times
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid time off
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 Work from home
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 <li>
 401K plan options with company match
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 Company-sponsored medical, dental, and vision insurance
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 <li>
 Company-paid life insurance, long-term disability, and shot-term disability
 
 
 </li>
 </ul>
 JOB TYPE: Full-time
 
 
 HOURLY RATE: $17 - $19 per hour
 
 
 JOB LOCATION: Work from home
 
 
 SCHEDULE: Monday to Friday
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Patient Account Specialist

Join Value-Based RCM and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Value-Based RCM

About Company

Patient Account Specialist