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Vasquez Law Firm, PLLC

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 At Vasquez Law Firm, we believe strong operations fuel strong advocacy. As we continue to grow and serve our communities with excellence, we&rsquo;re excited to open a
 
 Client Relations Specialist position at our Raleigh office
 
 .
 
 
 This opportunity is open to
 
 current VLF team members across all departments
 
 , as well as external candidates who align with our values. If you&rsquo;re passionate about organization, teamwork, and being the backbone of a high-performing office, we encourage you to apply&mdash;or help us spread the word.
 
 
 
 About The Role
 
 
 
 The
 
 Client Relations Specialist
 
 is the first point of contact for clients and visitors, ensuring a welcoming and professional experience. This role manages front desk operations, document handling, and client coordination while maintaining a clean and organized reception area. The Client Relations Specialist also assists with administrative tasks, scheduling, and payment processing to support efficient office operations.
 
 
 The
 
 Client Relations Specialist
 
 plays a vital role in ensuring a
 
 positive client experience, smooth front desk operations, and accurate document handling
 
 . This position requires
 
 strong communication skills, attention to detail, and a proactive approach to office management
 
 .
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Client Check-in Efficiency: 100% of clients greeted and checked in within 2 minutes of arrival.
 </li>
 <li>
 Document Processing Accuracy: 100% of documents scanned and correctly classified on the day received.
 </li>
 <li>
 Mail &amp; File Organization: All incoming legal documents are tracked and distributed within 24 hours.
 </li>
 <li>
 Client Satisfaction: Maintain 95% positive feedback from clients on reception experience.
 </li>
 <li>
 Payment Processing Efficiency: 100% accuracy in receiving and recording client payments.
 </li>
 <li>
 Office Readiness: Reception and client areas are maintained in clean and organized condition at all times.
 
 
 </li>
 </ul>
 Compensation: $15 - $17 hourly
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Receptionist

Join Vasquez Law Firm, PLLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Vasquez Law Firm, PLLC

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Receptionist