Receptionist

At Vasquez Law Firm, we believe strong operations fuel strong advocacy. As we continue to grow and serve our communities with excellence, we’re excited to open a Client Relations Specialist position at our Raleigh office .

This opportunity is open to current VLF team members across all departments , as well as external candidates who align with our values. If you’re passionate about organization, teamwork, and being the backbone of a high-performing office, we encourage you to apply—or help us spread the word.

About The Role

The Client Relations Specialist is the first point of contact for clients and visitors, ensuring a welcoming and professional experience. This role manages front desk operations, document handling, and client coordination while maintaining a clean and organized reception area. The Client Relations Specialist also assists with administrative tasks, scheduling, and payment processing to support efficient office operations.

The Client Relations Specialist plays a vital role in ensuring a positive client experience, smooth front desk operations, and accurate document handling . This position requires strong communication skills, attention to detail, and a proactive approach to office management .

Key Performance Indicators (KPIs)

• Client Check-in Efficiency: 100% of clients greeted and checked in within 2 minutes of arrival.
• Document Processing Accuracy: 100% of documents scanned and correctly classified on the day received.
• Mail & File Organization: All incoming legal documents are tracked and distributed within 24 hours.
• Client Satisfaction: Maintain 95% positive feedback from clients on reception experience.
• Payment Processing Efficiency: 100% accuracy in receiving and recording client payments.
• Office Readiness: Reception and client areas are maintained in clean and organized condition at all times.
  
  

Compensation: $15 - $17 hourly